Care Home Owned by Improving Prospects Ltd in South Gloucestershire
Only the locations & reviews in South Gloucestershire for Improving Prospects Ltd are showing below.
View the details of all 3 locations (with 41 reviews) owned by Improving Prospects Ltd
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Improving Prospects Ltd Locations in South Gloucestershire (1)
Firgrove House
9.8
41 reviews
163 Station Road, Yate, Bristol BS37 4AH
"My mother-in-law became a resident (respite care - with a view to extension) after a traumatic stay in hospital. The entry arrangements…" Read all 41 reviews
Location Type Care Home
Firgrove House, rated OUTSTANDING Jan 2019 is a Georgian period property providing residential care as well as dementia care. The home is ideally situated a short walking distance from Yate Shopping Centre and the newly opened Riverside development with… Read more about Firgrove House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 20 Rooms
- from £1,050 / week
Other Care Groups you may be interested in:
Improving Prospects Ltd Reviews in South Gloucestershire (41)
Reviews posted for members of Improving Prospects Ltd
Review of
Firgrove House
from David P (Son of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Firegrove House is a cottage type residence, and with the older property, there are certain difficulties, but it's very homely and cosy. I can say without hesitation that the management and staff are very good, and make up for any small issues due to the age of the property. Food very good, in general,
a very thoughtful and helpful establishment. Mum was sorry to move!
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Review of
Firgrove House
from Simon C (Son-in-law of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother-in-law became a resident (respite care - with a view to extension) after a traumatic stay in hospital. The entry arrangements were handled well, and my mother-in-law welcomed very nicely. Over the last week or so, she has settled in, and this improves each day. The staff have been excellent
and very kind to her. She has confusing periods and often repeats herself, yet immense patience and kindness have occurred. A great start. She has not taken part in any activities yet, but maybe in the future!
Reply from Deian Glyn, Director at Firgrove House
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Review of
Firgrove House
from D G (Friend of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend is very happy at Firgrove House. After feeling nervous about going into a care home the staff have suppressed her nerves. Amazing choices of food with a different menu every day. Making new friends and memories and in a place she calls home.
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Review of
Firgrove House
from Suzanne C (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Dad moved to Firgrove 2 months ago and has settled in really well.
The staff are very friendly and have made the effort to get to know Dad.
Communication is also good. I regularly visit Dad and am always welcome. There is a very homely feel to Firgrove and the home cooked meals provided always
The staff are very friendly and have made the effort to get to know Dad.
Communication is also good. I regularly visit Dad and am always welcome. There is a very homely feel to Firgrove and the home cooked meals provided always
smell delicious.
I feel safe in the knowledge that Dad is safe and well cared for.
I feel safe in the knowledge that Dad is safe and well cared for.
Reply from Deian Glyn, Director at Firgrove House
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Review of
Firgrove House
from T B (Granddaughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I love visiting my gran at the home as I am always made welcome by the staff and residents. It's such a happy, relaxed atmosphere and spotless clean.
I think it is organised well by the manager and the staff are wonderful. I know my gran is settled there.
I think it is organised well by the manager and the staff are wonderful. I know my gran is settled there.
Reply from Deian Glyn, Director at Firgrove House
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Review of
Firgrove House
from J H (Relative of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Nan has been residing at Firgrove for a while now, she has settled really well and is calling Firgrove home now which to us is great. Nan always looks lovely and is always telling us what she has been up to. The staff make Firgrove, they are jolly and caring. Management have gone above and beyond
to keep her safe from a safeguarding issue we had previously with Nan. Management always keep us up dated on anything medically which Nan has going on and we trust them massively.
The Cooks are great and make home made meals and Nan can be ' fussy' with food but the cooks will make her whatever she would like. Activities are good, we see a lot of what the residents get up to, it's great to see them always smiling.
The Cooks are great and make home made meals and Nan can be ' fussy' with food but the cooks will make her whatever she would like. Activities are good, we see a lot of what the residents get up to, it's great to see them always smiling.
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Review of
Firgrove House
from Jackie S (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This home is so lovely. I was always 100% happy. The carers and staff are kind caring and deal with your every need. The manager and her team are amazing. Always ready to listen. They do lots of activities and have lots of singers etc visiting. They always celebrate things like Easter Christmas any
royal celebrations etc. The home is very clean and the food is always delicious. Unfortunately my dear mum has passed away now but I was so so happy with her care and I would recommend Firgrove 100%. One other thing is that because there is no overcrowding everyone gets attention and listened and spoken to. Yes very happy indeed. Thank you.
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Review of
Firgrove House
from E G (Granddaughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My nan has been at Firgrove for a few years now and she has never been happier, Firgrove really is a happy place which gives family's piece of mind that are being well looked after. The staff are so friendly and the management always organise amazing activities for the residents to do. Its really like
a home to her now.
Reply from Deian Glyn, Director at Firgrove House
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Review of
Firgrove House
from Jenny F (Granddaughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandmother has been a resident of Firgrove for the past couple of years.
Staff are very friendly and helpful, management have even offered to have a small get together for our family for my grandmothers upcoming birthday. They do a variety of activities and family events with the residents which
Staff are very friendly and helpful, management have even offered to have a small get together for our family for my grandmothers upcoming birthday. They do a variety of activities and family events with the residents which
is lovely to attend and see regular picture updates via their social media page.
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Review of
Firgrove House
from L C (Grandson of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Brilliant place! My granddad has been there a few months and has settled so well. The staff are so welcoming and allow the residents to feel at home. We visit regularly and can't fault the service provided to him.
Reply from Deian Glyn, Director at Firgrove House
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Review of
Firgrove House
from Alice E (Friend of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Visited my friend today and she has never looked better. Her appearance was beautiful, had her make up and hair done, clean and tidy she looked like my dear friend who always spent time on her appearance. The staff and managers were lovely couldn't do enough for us and my friend. My friend (resident)
couldn't complement the service enough. Thank you all so much for taking such great care of my dearest friend of 50 years.
Reply from Deian Glyn, Director at Firgrove House
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Review of
Firgrove House
from Taranita J (Son of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum is really happy at Firgrove House, which is the most important factor. The staff are pleasant and communication very good.
Reply from Carly Smith, Head of quality/business development at Firgrove House
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Review of
Firgrove House
from Laura S (Granddaughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent staff and place to live. We are always welcome to visit our family any time. We couldn't ask for a better place for my grandmother to live. The facilities, rooms and food are great. It's a great place.
Reply from Adrian Forrester, Recruitment Manager at Firgrove House
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Review of
Firgrove House
from Grant D (Son of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everything at Firgrove makes me feel less guilty about my mum having to be a resident. All of the staff are extremely friendly and proactive, ensuring all resident's needs are met. My mum is not the easiest of residents and is quite demanding but the staff cope with it really well. The management leads
by example and is always available for a chat or to answer queries.
Reply from Adrian Forrester, Recruitment Manager at Firgrove House
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Review of
Firgrove House
from Katie K (Granddaughter of Resident) published on 10 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Such a lovely homely, family feel, my grandma is so well looked after and very happy here. The home offers lots of activities for residents and holds lovely events for families and we always feel welcomed. Thank you for taking such wonderful care of my grandma her having to live in a care home was one
of the hardest decisions our family had to make but you have made the process and decision so much easier for us by being so wonderful.
Reply from Adrian Forrester, Recruitment Manager at Firgrove House
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Review of
Firgrove House
from Marcus B (Relative of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My close Family member is currently at Firgrove House, they moved in around a month ago and settled really well and quickly which has made the transition for the family easier. whilst completing this form at firgrove, the meal was presented beautifully, and my relative ate it all. you could smell the
home made baking as soon as you entered the door. The staff have been very welcoming and helpful, the managers are very easy to talk to and they give reassurance and make sure the residents are looked after and go above and beyond.
Thank you Firgrove for looking after us all!
Reply from Deian Glyn, Director at Firgrove House
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Review of
Firgrove House
from M C (Grandson of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This home is so caring and supportive not only to my nan but to the whole family. It is such a relief to know nan is cared for and we don't have to worry anymore. Every time I see nan she is so happy and enjoys spending time with the friends she has met there. I can thank the management team and the
care team enough for all they have done for nan. My mum is sleeping now knowing nan is cared for so well. Thank you
Reply from Deian Glyn, Director at Firgrove House
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Review of
Firgrove House
from A M (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My 97-year-old frail father has been welcomed into the family at Firgrove House. He has settled in really well and feels 'At Home'. He is thriving and happy. I can now relax in the knowledge that he is well cared for. His needs are being met and he is safe.
Reply from Deian Glyn, Director at Firgrove House
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Review of
Firgrove House
from Jane h (Niece of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My auntie has been at Firgrove House for a couple of years now. I'm unable to visit as often as I would like due to work commitments. Firgrove has given the family peace of mind knowing that auntie is well cared for she looks great when we visit always happy and smiling and interacting with staff and
other service users the meals are well presented and smell delightful, and the staff are always willing to help if needed and keep family updated with appointments or activities that are going on in the home. Auntie is her old self again thank you Firgrove staff for all you do for auntie and her family.
Reply from Deian Glyn, Director at Firgrove House
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Review of
Firgrove House
from M H (Son-in-law of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father-in-law stayed here for 2 weeks in March 2024.
The staff were great and he even came home putting weight on!
I would recommend this care home.
It’s about the staff, thanks very much for looking after him.
The staff were great and he even came home putting weight on!
I would recommend this care home.
It’s about the staff, thanks very much for looking after him.
Reply from Deian Glyn, Director at Firgrove House
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