Reviews posted for members of London Borough of Redbridge Council.
I visited my dad on 14/2/2020 lunchtime and I was very distressed because he was in a mess.
His personal care had not been attended to, he hadn't had a shower, shaved for a few days (from the length of his facial hair) or a change of clothes. His room had not been cleaned, his bed hadn't been made.
This is not the first time this has happened, so I thought it would be right to write to you.
There was nobody in the office or the manager desk, so I spoke to the staff who were in the kitchen area. I was told that they were short-staffed and also my dad didn't have a shave because he refuses to have one. I know that the staff are trained to coax patients with dementia to do things they don't want to do.
Awaiting to hear from you soon.
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