Greenhive

50 Brayards Road, Peckham, London SE15 2BQ
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9.6 86 Reviews
  • Greenhive, London
Greenhive care home in Peckham, operated by Agincare, supports people with complex needs and those with dementia.

The care home has a library, games room, hairdressing salon etc.   

The care home has a quarterly residents’ and families’ forum and staff listen to feedback and suggestions.

The care home does not have set visiting times.

Chefs prepare delicious meals using fresh, seasonal ingredients and can cater to residents' dietary needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1650

These prices are only a guideline, please contact Greenhive to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mercy Mautsi (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Greenhive Reviews (86)

9.6

Greenhive has a Review Score of 9.6 (9.567) out of 10, based on 27 reviews in the last 2 years.
Over all time Greenhive has 86 reviews.

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Review from Farhat A (Daughter of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greenhive was recommended to us by a trusted colleague who, having been a nurse in an earlier career, prioritised quality of care when looking for a home for her parent. My mother presented the staff with many challenges during her trial period. She is now, in her own words, “settled” and “at home”
- a testament to their kindness, patience, and understanding of how advancing dementia can affect behaviour. Her physical ailments are monitored thoroughly (in one case, even rectified) and the extent to which we are kept informed of developments has allowed us to remain actively involved in her medical care. The decision to put a loved one into a home is not easy, and particularly so if you have spent many years delivering hands-on care yourself. Much like sending a child to school, you are entrusting the welfare of a precious person to someone else. Thank you, Greenhive, for stepping up to that responsibility so well. The phones are still a bit shonky, though.
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Review from J W (Wife of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has reached the point in life where he needs 24-hour medical care which I'm unable to give. This means he now resides at Greenhive care home where it is clean and staff are very welcoming. Each visit they are all friendly to me and loving despite my husband's behaviour due to his choice of
words. He can also use hurtful words at times but they understand and it does not stop any carers from doing their job. I have nothing but good words to say about Greenhive care home especially as it was a great pleasure to be asked to accompany my husband to visit the doctor. I hope they continue with their good work and faith.
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Review from Margaret W (Daughter of Resident) published on 16 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Greenhive for a number of years. We visited numerous homes and came up with a top 3 list of which Greenhive was one. Fortunately, there was a vacancy when Mum needed it. Prior to the pandemic, we were able to visit for lengthy periods, so were able to engage with staff
and were always welcomed. Throughout the pandemic, we have been able to communicate with Mum via the Greenhive Whatsapp and window visits and finally bookable visits to see her. The staff work hard to accommodate our requests for visits and make them go smoothly. I am looking forward to being able to have lunch alongside my Mum at some point in the future.
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Review from Guya P (Son of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care, compassion and respect shown by the staff towards my dad to be exemplary. They show infinite patience and enthusiasm in looking after the residents. Very importantly, they are always happy, positive and upbeat.
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Review from M W (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At a time when Covid 19 has made life difficult for everyone and access to the home is limited forming an opinion of Greenhive is also difficult. In general, though my experience is good. The staff are very kind, caring and cheerful which I value above all else. The training appears to vary from highly
trained to needing more training. For example, Dad has had his hearing aids put in the wrong ear several times while I was there and so with this painful experience he now won't let anyone put them in and therefore can't hear. Putting in hearing aids should be a basic part of training for working with the elderly. Also, the level of communication could be improved. Sometimes my emails are left unanswered and I am not sure that all staff are in communication with each other? So I am not sure they are aware of Dad's condition - this is a worry I have not a fact, but it is also the impression I have formed over the weeks. Also, the phone used by the carehome for residents to speak to their loved one has a problem with the volume - which does not work properly. So they need a new phone or loved ones cannot hear what you are saying and neither can the carers. I hope you find the above helpful and constructive.
Reply from Yanique King, Manager at Greenhive

Thank you for taking the time to review Greenhive. We are pleased that you rate our home as being very good and I will ensure the team is aware of your kind comments regarding their conduct. I have discussed your father’s hearing aids with the team to ensure that these are used correctly. Our team are not always able to access emails due to being within the home providing care but endeavour to respond as soon as they can. A new phone with the correct volume setting is now in use. I would be happy to discuss any aspects of your father’s care at a mutually convenient time.

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Review from G F (Son of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite the Covid situation preventing me from contact with my dad, I am happy with the overall care he is having from the friendly staff. We understand the situation and look forward to seeing him in person in due course when the pandemic is over.
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Review from Maria P (Friend of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend is new to this home and care setting. So far, I am very happy to see her settled and being cared for 24-hours. The carers and receptionists I've met so far have been wonderful, especially when asking specific questions! Would recommend this home to others.
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Review from Cathy G (Daughter-in-law of Resident) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been in Greenhive for almost 3 months. She initially came in for respite which has been extended. Every staff member we speak to is always very helpful, polite, lovely and caring and we know she is in good and safe hands and being well cared for. It's really nice when we phone they
know who we are, especially as there must be so many family members doing the same and there are a lot of people for them to know. The manager is always very approachable, as are all the staff and I do feel like we are individuals rather than a number (which is obviously how it should be).
Thank you to the manager and all the Greenhive staff!
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Review from Jane R (Daughter of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has Alzheimer's, recently moved into Greenhive. She has been a very challenging resident and it will take some time for her to settle in, but the staff have been very kind, caring, professional and understanding - they always keep me informed of developments. I have visited Greenhive
a few times to drop off belongings for my mother and have had the opportunity to speak with staff in person and over the phone. The staff I have spoken with are always thoughtful, diligent and willing to go that extra mile. I would definitely recommend Greenhive to friends and family based on my interactions with the staff.
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Review from D C (Sister of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only had garden visits with my sister due to restrictions. I can not say much about the inside of the home because I have not been allowed to go in. My sister tells me how nice it is and what activities they have been doing and she seems quite happy to be there.
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Review from Lincoln C (Mother of Resident) published on 26 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the service provided to my mother at Greenhive. The staff are honest about things and do not hide anything, they keep me updated. The manager holds Zoom meetings with family members and updates us on any progress in the organisation which is reassuring at this time at this scary
time.
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Review from M P (Daughter-in-law of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Greenhive to anyone looking for a care home for a relative. The care provided, in my opinion, is excellent and the carers are so kind and loving to all residents.
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Review from S W (Friend of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very caring and helpful at this difficult time. I would like to express my grateful thanks for their support. One small matter, he always needs plenty of stimulation - the quiz from the internet was a good idea, and I hope there will be more occasions. Also, the visit to the garden
was good. Any opportunity for music or signing would be appreciated.
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Review from T B (Daughter of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are excellent. Very friendly, a very homely feel when you enter Greenhive. Would recommend this home 100%. During covid, the home was absolutely brilliant.
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Review from M B (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Grenhive care home for nearly a year. Since arriving at the home, I have noticed a significant improvement in my mother's communication (suffers from dementia). The staff are excellent, and I am truly grateful for the care and attention they have paid towards my mother. All residents
are noted to be happy and relaxed. Residents and staff are a little family, and the families of the residents are always included.
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Review from J W (Brother of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Covid19 has meant that I have not been able to visit as after. However, I did before lockdown and visiting him in the garden (Greenhive) today. The place is clean, the staff are attentive, and the food is excellent. This I experienced in March this year.
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Review from Anna B (Granddaughter of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan originally went in for respite although initially reluctant to go, she liked it so much she ended up staying permanently-which I think in itself speaks volumes about her care and that she was happy.
Us as her family were grateful she was somewhere that she was being cared for so well.
The staff
are all wonderful, could not rate them highly enough, so caring, she is always telling us how well they look after her.
She has a nice room, is always talking about how nice the food is and on every visit the home is incredibly clean.
Would definitely recommend and thanks so much to all the staff at Greenhive!
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Review from Julie H (Daughter-in-law of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a nasty accident, and we did not want her to leave the hospital without a care package. We decided to let Mum go into Greenhive for respite. She was so happy and well looked after; she did not want to leave.
The love and care she gets, is wonderful, especially in this unprecedented time.
We
know she is safe and well cared for. She will be 100 on Sunday, and we know the carers are going to help celebrate this big birthday with her.
We live 100 miles away, and we feel so lucky to have found such a wonderful care home for her.
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Review from D C (Daughter of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some excellent, caring, hardworking staff who give thoughtful, patient support to my mum. However, occasionally some staff can be impatient and abrupt with my mum. Issues - 1, communication continues to be poor at times, eg knowing who to raise issues with, as several team leaders/keyworkers ask me
to speak to team leaders. Don't always get feedback as requested from hospital appointments etc. - 2, activities, some are good some childish, too basic. Realise staff need to cover a range of needs but - Minibus - what's happening? External activities - have stopped? School/vicar visits stopped? Food: cook tries/good snacks, but mum finds meat poor/too many sandwiches.
Reply from Joel Bello, Manager at Greenhive

Thank you for taking the time to review Greenhive and we are pleased that you are likely to recommend our home. We expect all our staff to be patient and respectful to all our residents. We will be looking further into your comments to ensure that this is always the case. If you have any queries, our team leaders are the first point of contact to discuss these. We regularly review our activities to ensure that these reflect the interests of our residents, however, we respect people’s wishes if they do not wish to participate. The priest visits once a month and the school will continue to visit us regularly, in addition to external activities with our other homes. We are in the process of purchasing a minibus for outings, to share with our other homes nearby. We have passed your feedback on our food to our kitchen.

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Review from P R (Friend of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home offers the most fantastic care. All the staff are cheerful and very helpful indeed. They genuinely care for the well-being and safety of residents and keep me informed of changes or particular requirements. The activities provided are all appropriate and appreciated by residents.
Well
done!
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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Greenhive is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.567 for Greenhive is calculated as follows: ( (196 Excellents x 5) + (102 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 312 Ratings = 4.567
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenhive is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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