Waterside

40 Sumner Road, Peckham, London SE15 6LA

Waterside is a Peckham-based nursing home that provides residential care, together with welcoming people with dementia and physical disabilities.

The facility has been purposed built to be safe and secure as accommodation for a number of reasons, whilst being homely and comfortable as a long-term living environment.

Though in an inner city location, Waterside has generous grounds for residents to enjoy, as well as the convenience of en suite bedrooms and communal lounges to socialise with guests and other residents.

Group: Anchor

Person in charge: Grace Shepherd (Manager)

Local Authority / Social Services: London Borough of Southwark Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Pets by arrangement • Near Public Transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Waterside: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Waterside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Waterside in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.296 for Waterside is calculated as follows: ( (28 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 71 Ratings = 4.296

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Waterside is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9.6 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Waterside has a Review Score of 8.9 (8.921) from 6 Reviews


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Waterside?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Waterside

  • Daughter of Resident/Service User
    4
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

I have been visiting my elderly father at this home for almost five years. The staff are kind to him at all times and I am always made to feel welcome by them. My father seems happy and enjoys interaction with the staff and some of the residents. His room is always clean and tidy and he is usually clean and tidy too - he has off days! I think the general standard of surroundings to be very good compared to others.

How likely would you be to recommend Waterside? Extremely Likely

Overall Standard

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Average Rating:   4.2 out of 5

Staff are excellent, especially Mum's workers.

They strive to make the home a home from home for Mum and her relatives - they always offer us a drink, food and make us feel welcome and this fosters a sense that there is nothing to hide. Mum looks well cared for and she loves the staff.

My only issue is with the mice. My distinct impression is that staff complaints have been ignored which led to mice taking hold. Impressed with steps taken since.

How likely would you be to recommend Waterside? Likely

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Average Rating:   4.3 out of 5

Rachel Dodd-Smith, Marketing Executive at Waterside responded to this review on 05 Apr 2018:

Thank you for taking the time to provide feedback on Waterside. We endeavour to ensure every aspect of our homes are of a high standard and aim to rectify any issues as soon as possible.

I am very satisfied with the care my mum is getting at Waterside. The staff are very pleasant and helpful.

How likely would you be to recommend Waterside? Extremely Likely

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Average Rating:   4.6 out of 5

My mum was at Waterside for 5 years and was always treated with respect and kindness by the marvellous staff.
All of our family were very happy with the service provided.

How likely would you be to recommend Waterside? Extremely Likely

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Average Rating:   4.2 out of 5

Our aunt came into the home in January 2017 and has settled really well. The staff are really nice and keep us updated regularly. This is an extremely nice home. Our aunt is very well cared for and has thrived since being here. We would highly recommend this home. She is very happy.

How likely would you be to recommend Waterside? Extremely Likely

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Average Rating:   4 out of 5

Overall happy with the care provided for my father. I'm aware that the job that the staff do is very challenging.

How likely would you be to recommend Waterside? Likely

Overall Standard

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Average Rating:   4.6 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 19 Apr 2018

We currently have 2 vacancies for care. Please contact Waterside directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Waterside