Brackenbridge House

Brackenhill, Victoria Road, Ruislip HA4 0JH

Brackenbridge House is a 36 bedded purpose built Residential Care home based in South Ruislip. The care that they offer is of a consistently high standard, ensuring that you retain your individuality, dignity and respect at all times. Brackenbridge House has many great local facilities around that you can make use of whenever you feel like. There are some local shops including a pharmacy and a convenience store for day to day items just around the corner from the home. There are regular buses that stop across the main road from the home that go into Eastcote. There are a few local taxi firms available to take you should you not wish to use the bus. The home has a one and half acres landscaped garden. All the garden is wheelchair accessible and you will be able to go out and sit in one of the several seating areas or simply just enjoy the fresh air.

Group: Gold Care Homes

Person in charge: Stefan Williams (Home Manager)

Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Arabic, Nepali

Single Rooms: 36

Rooms with ensuite WC: 20

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Parking:

10 Parking space available

Latest Care Quality Commission* Report on Brackenbridge House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Brackenbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Brackenbridge House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.124 for Brackenbridge House is calculated as follows: ( (35 Excellents x 5) + (68 Goods x 4) + (17 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 121 Ratings = 4.124

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brackenbridge House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 9 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Brackenbridge House has a Review Score of 9.1 (9.124) from 11 Reviews


Average Ratings

  • Excellent
    2
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brackenbridge House?

  • Extremely LIKELY
    4
  • Likely
    5
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brackenbridge House

  • Friend of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • more

Lovely people, very friendly.
Everyone was awake, activities going on.
Asked other residents what they thought and all came back with positive remarks.
Feeling OK about leaving my mother in law for two weeks respite care.

How likely would you be to recommend Brackenbridge House? Likely

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Average Rating:   4 out of 5

Aleksandra Radko, Customer Relationship Manager at Brackenbridge House responded to this review on 18 May 2018:

Dear Janet,

Thank you for your kind review.

Best regards.

My father always has a twinkle in his eyes when we visit. He's always clean and tidy, eats well, looks good other than when he might be unwell. Staff are always attentive, pleasant and helpful, can't do enough for the residents. Plenty of activities where they all take part in.

How likely would you be to recommend Brackenbridge House? Extremely Likely

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Average Rating:   4.4 out of 5

Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House responded to this review on 07 Mar 2018:

Hi Stephen,

Thank you for your kind words. Our GCH family strive for excellence, our strict recruitment policy ensures these traits.

Happy to hear your thoughts on any improvements you would like to see implemented.

I visit most Sunday afternoons and am always impressed by the welcome from the staff. The tea/cake and biscuits are served with a smile and always welcome. The place is clean and no smell of old age. The reception rooms are comfortable. My friend's bedroom is always clean and tidy and my friend speaks well if the general conditions and meals.

How likely would you be to recommend Brackenbridge House? Extremely Likely

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Average Rating:   4 out of 5

Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House responded to this review on 07 Mar 2018:

Hi Elizabeth,

Thank you for your kind words.

Thanks.

I find the home very nice, staff are helpful and kind. They make a lovely cup of tea and my friend seems very happy.

How likely would you be to recommend Brackenbridge House? Likely

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Average Rating:   4.4 out of 5

Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House responded to this review on 07 Mar 2018:

Hi Margaret,

Thank you for your kind words. Totally agree, the tea is great, but the biscuits are better!

My sister seems to be receiving good care and attention.

How likely would you be to recommend Brackenbridge House? Likely

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Average Rating:   3.8 out of 5

Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House responded to this review on 06 Mar 2018:

Hi Roger,

Thank you for your review. Feel free to contact me or the Home Manager to discuss any recommendations you may have for improvement.

Thanks.

Fantastic home! Very friendly. Thank you.

How likely would you be to recommend Brackenbridge House? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House responded to this review on 06 Mar 2018:

Hi Beth,

Thank you for your kind words.

Only my second visit, but my dad seems happy and that's all that matters.

How likely would you be to recommend Brackenbridge House? Likely

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Average Rating:   4 out of 5

Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House responded to this review on 06 Mar 2018:

Hi Andrew,

Thank you for your review. Happy to discuss any recommendations you may have for improvements.

Thanks.

Dalbir.

Staff are very helpful and the activities are good. My friend seems well looked after and secure.

How likely would you be to recommend Brackenbridge House? Likely

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Average Rating:   3.7 out of 5

Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House responded to this review on 06 Mar 2018:

Hi Janet,

Thank you for your kind review. Feel free to recommend any new activities that your friend may enjoy.

Dalbir.

My mother-in-law seems happy and healthy here and has nothing but good to say about the staff and the food. On every occasion we have visited, she seems happy not upset and is definitely healthier than she has been for a while.
The staff are always polite and helpful.

How likely would you be to recommend Brackenbridge House? Don't know

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Average Rating:   4.2 out of 5

Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House responded to this review on 06 Mar 2018:

Hi Deborah,

Glad to hear you are happy with our service. Feel free to discuss any recommendations for improvements with our Home Manager.

Dalbir.

I would thoroughly recommend Brackenbridge House to others. I have found the carers, management to be caring, helpful and cheerful at all times. Any niggly issues have been resolved quickly. The care home has a friendly and welcoming atmosphere, particularly the communal lounge. My brother is happy with the care here.

How likely would you be to recommend Brackenbridge House? Extremely Likely

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Average Rating:   4.8 out of 5

Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House responded to this review on 06 Mar 2018:

Hi Christina,

Thank you for your kind review.

My mum has been very happy in this home and many of the carers are lovely and have been very good with her.
However, during the last three years, the changes in management and lack of permanent staff and also the fact that staff are overworked has made me doubt that the home offers the best care. We have also had financial issues due to the home continuing to take funds from her account after she had gone under the threshold.

How likely would you be to recommend Brackenbridge House? Neither Unlikely or Likely

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Average Rating:   3 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2015

Top 20 Care Homes London 2015

Recipient: Brackenbridge House

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes London 2014

Recipient: Brackenbridge House

Date: Saturday 01 Feb 2014

more details

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Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brackenbridge House