Brackenbridge House

Brackenhill, Victoria Road, Ruislip HA4 0JH
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9.8 59 Reviews
  • Brackenbridge House, Ruislip
Brackenbridge House is set in one and half acres of lawns and gardens with pathways and gardens for residents to enjoy. The home offers 'first class' person-centred care for the over 65's. Conveniently based in South Ruislip, all of London’s sights and sounds are within easy reach, while the Berkshire countryside is a short drive away.

Brackenbridge House is a 36 bedded purpose-built residential care home which benefits from the leadership of a Home Manager who sets the highest of standards for care and all other services. Residents' bedrooms are individually decorated with scope for residents to 'put their own stamp' on their own rooms with the addition of personal items and décor.

“It’s what’s inside that counts” is what both residents and families judge to be important about Gold Care Homes and especially what they love about Brackenbridge. The Care team and all other staff team members are the heart of the home.

Brackenbridge House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment and their residents home.

The staff team hail from many ethnicities and the languages spoken are various, this they find, ensures that all residents can feel very much at home!

Residents also benefit from:

-        Views of a large garden area
-        7 Days a week activity programme
-        Welcome toiletries on arrival
-        Bedroom Furniture
-        Single or double sized rooms
-        TV and telephone points
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Brackenbridge House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Florencia Gamino (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (36)
  • Single Rooms with Ensuite Wet Room (36)

Visiting

  • Visit anytime, avoiding meal times
    08:00-09:00
    12:30-14:00
    17:0018:00

Parking

  • Minimal parking space's, 10 Parking space available

Brackenbridge House Reviews (59)

9.8

Brackenbridge House has a Review Score of 9.8 (9.814) out of 10, based on 19 reviews in the last 2 years.
Over all time Brackenbridge House has 59 reviews.

Overall Experience
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  • 18
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Date Published
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Reviewer Connection to Brackenbridge House
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Total of 59, showing 21-40
Review from Stella G (Friend of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brackenbridge House Care Home is a very pleasant home, sparkling clean with very friendly, helpful staff.
My neighbour tells me he enjoys his meals. He also says he is bored and I wonder if there could be a little more entertainment.
Reply from Chante Woodley, Marketing Coordinator at Brackenbridge House

Thank you for your review! Your feedback is important to us. It's great to have you and your friend as part of our Brackenbridge House family. We will pass on your kind message to the team and strive to coordinate more various activities. Gold Care Homes strives, as a team, to work closely with our residents so we can provide the very best care for everyone in our homes.

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Review from Laura A (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most amazing place! Gave my dad wonderful care that felt like home.
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Review from Steve B (Son of Resident) published on 7 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came in for three weeks respite care. The care home has a pleasant laid-back feel. All staff were very pleasant and helpful and my mother felt she was well cared for, enjoyed the food and company of the other residents. We did not have to worry about her care in any way and highly recommend
this home.
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Review from Marian S (Sister-in-law of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law has been at Brackenbridge House for two months. During this time he's been transformed from a sad, lonely individual to a new man. He certainly has a new lease of life we never expected to see. Although he has dementia, he has many lucid episodes and enjoys chatting to other residents
and staff. He is very well looked after and cared for, more than we could imagine. He's 97 next month and looks ten years younger. Well done to all the happy staff for making he latter years so good.
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Review from Kevin L (Son of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care my father is receiving at Brackenbridge House. He is not always easy to deal with but is always treated with dignity and respect by carers who have got to know him and our family well. He particularly enjoys the food, which is excellent. Feedback about how my father has
been has also been very good. Everyone is friendly and easy to deal with, which we appreciate.
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Review from Jill M (Friend of Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the standard of care here. The staff are efficient, friendly and kind. It gives me peace of mind to leave my very close friend here.
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Review from Keith H (Son of Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has stayed at Brackenbridge House for the past two years. She was very comfortable and content. Only the last few months Mum went downhill with her health.
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Review from Maiz L (Grandson of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We needed a place in London for my grandmother during our stay. Loved the care and attention. Understood my grandmother's needs and wishes. Felt safe and secure. The service was fantastic.
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Review from L S (Granddaughter of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One of the best care homes in the area, as the staff really do care about the resident! Always professional, always kind. The staff are the best in doing a difficult job. I'm also pleased to see Brackenbridge is maintained and kept incredibly high standards all the way through the pandemic.
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Review from D T (Partner of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after.
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Review from G T (Wife of Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. The premises are well looked after and kept very clean.
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Review from Andrew H (Son of Resident) published on 28 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Responsive and attentive staff, clean premises and a lovely garden for residents to go out for a walk in. Brackenbridge House was an ideal care home for my mother to spend two weeks' respite in. I would not hesitate in recommending the home to other people. Special mention must go to the care home
manager, who is extremely dedicated and kind in her job.
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Review from S H (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff kind, helpful and pleasant. Mum is receiving excellent care and the family are pleased that she is settled in and she is being well cared for.
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Review from N W (Friend of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brackenbridge House is very convenient to access by car or public transport. The place is well managed, clean and efficiently run. The residents appear well cared for.
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Review from Debbie A (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy here. The staff are wonderful. Mum is well cared for. Very welcoming to visitors. A lovely clean home.
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Review from Lucy S (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled in well. He is very complimentary of the care he receives and says he feels safe and comfortable. I have great peace of mind and am confident he is being cared for. He loves the activities and the company of the other residents.
Reply from Jemar Legister, Marketing Associate at Brackenbridge House

Hi there, thank you for taking the time to leave such a positive review. We are delighted to know that the quality of care we provide has met the expectations of your dad. Here at Gold Care Homes, we ensure all our residents live safely and comfortably as we create a home away from home feel within our homes. Our hardworking staff always organise fun activities to aid the physical and cognitive stimulation of all residents within our care. Thank you again and stay safe.

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Review from Ronald H (Husband of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always appeared very efficient.
Reply from Jemar Legister, Marketing Associate at Brackenbridge House

Thank you for leaving a review. The staff at Brackenbridge House are very efficient in the way they work. This gives the team more time to ensure they are providing the high quality of care all our residents deserve. Thank you and stay safe.

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Review from J G (Wife of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and attention given. Staff are very pleasant.
Reply from Alison Foreman, Director of Sales and Marketing at Brackenbridge House

Thank you for your 5* review, your feedback is very much appreciated by the home. Kind regards

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Review from M G (Friend of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is very happy with Brackenbridge. The staff are very caring and helpful.
Reply from Alison Foreman, Director of Sales and Marketing at Brackenbridge House

Thank you for your review; it is very much appreciated. Kind regards.

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Review from S C (Daughter of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The current management team have made a big improvement to the care home. All the staff are very attentive. My visit with my brother was on my mother's 93rd Birthday and they made a lot of effort to ensure she enjoyed it.
Reply from Alison Foreman, Director of Sales and Marketing at Brackenbridge House

Thank you for your review. I am so glad to hear that you are happy with continued improvement to all aspects of our care and services at Brackenbridge. The team are working very hard and to know that families and residents are noticing all efforts, will give them the recognition they deserve. Ensuring that birthdays are celebrated to the full are, of course, another way of demonstrating our passion for the delivery of excellent care. Kind regards.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Brackenbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Brackenbridge House is calculated as follows: ( (188 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 226 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brackenbridge House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Florence

Florence Gamino

Job Title: Care Home Manager Joined: 2019

I am a Registered Nurse who has worked in care for more than twenty years. My qualifications include a Level 4 NVQ in Adult Social Care and further learning in dementia care. I am passionate about offering the best quality of life for people living with dementia, bringing them joy, happiness, and fulfillment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brackenbridge House to verify any information. View our terms and conditions. Brackenbridge House has an Enhanced Service - more info.