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Brackenbridge House

Brackenhill, Victoria Road, Ruislip, London HA4 0JH
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One of the best care homes in the area, as the staff really do care about the resident!L S(Granddaughter of Resident/Service User)
Brackenbridge House, Ruislip
it feels like a home with a lovely garden and lots of kindness.D W(Daughter of Resident/Service User)
Brackenbridge House, Ruislip
The most amazing place! Gave my dad wonderful care that felt like home.Laura A(Daughter of Resident/Service User)
Brackenbridge House, Ruislip

Brackenbridge House is set in one and half acres of lawns and gardens with pathways and gardens for residents to enjoy. The home offers 'first class' person-centred care for the over 65's. Conveniently based in South Ruislip, all of London’s sights and sounds are within easy reach, while the Berkshire countryside is a short drive away.

Brackenbridge House is a 36 bedded purpose-built residential care home which benefits from the leadership...  

Care Provided by Brackenbridge House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,600£1,800 - £1,800
Residential Dementia Care£1,600 - £1,600£1,800 - £1,800

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Brackenbridge House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Florence Gamino (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (36)
  • Single Rooms with ensuite Wet Room (36)

Visiting

  • Visit anytime, avoiding meal times 08:00-09:00 12:30-14:00 17:0018:00

Parking

  • Minimal parking space's, 10 Parking space available

Brackenbridge House Reviews (62)

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9.6

Brackenbridge House has a Review Score of 9.6 (9.618) out of 10, based on 12 reviews in the last 2 years. Over all time Brackenbridge House has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from J G (Wife of Resident) published on 21 August 2020 Submitted via Postal Card
Overall Experience

Very happy with the care and attention given. Staff are very pleasant.

Reply from Alison Foreman, Director of Sales and Marketing at Brackenbridge House

Thank you for your 5* review, your feedback is very much appreciated by the home. Kind regards

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Review from M G (Friend of Resident) published on 4 August 2020 Submitted via Postal Card
Overall Experience

My friend is very happy with Brackenbridge. The staff are very caring and helpful.

Reply from Alison Foreman, Director of Sales and Marketing at Brackenbridge House

Thank you for your review; it is very much appreciated. Kind regards.

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Review from S C (Daughter of Resident) published on 30 July 2020 Submitted via Postal Card
Overall Experience

The current management team have made a big improvement to the care home. All the staff are very attentive. My visit with my brother was on my mother's 93rd Birthday and they made a lot of effort to ensure she enjoyed it.

Reply from Alison Foreman, Director of Sales and Marketing at Brackenbridge House

Thank you for your review. I am so glad to hear that you are happy with continued improvement to all aspects of our care and services at Brackenbridge. The team are working very hard and to know that families and residents are noticing all efforts, will give them the recognition they deserve....  

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Review from S S (Sister of Resident) published on 19 June 2020 Submitted via Postal Card
Overall Experience

I am satisfied with the care given to residents. Care workers are doing a marvelous job during Coronavirus. They kept the care home running in spite of all ups and downs. Keep up the good work. God bless you all.

Reply from Melissa Lawerence, Marketing Coordintaor at Brackenbridge House

Thank you for your kind review, we're pleased to know that your opinion of our homes is positive. Our staff will be pleased to hear that they are doing a marvellous job. Wishing you the best, stay safe.

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Review from Nicola G (Daughter of Resident) published on 11 June 2020 Submitted via Website
Overall Experience

The home has significantly improved since the new manager and deputy manager have taken over. The care my mum has received has been excellent and they have been really accommodating during lockdown with calls and Facetime calls.

Reply from Sym Jaj, Senior Marketing Executive at Brackenbridge House
Hi, thank you for leaving us a review. It's great to hear that you have noticed a vast improvement in our quality of care. Thank you for your patience and feedback during this difficult time. We value the support of our residents and their loved ones.

Take care and stay safe.

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Review from B G (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card
Overall Experience

Mum had a great time at Brackenbridge house whilst I was away on holiday. I really appreciate everything that the staff did for her while I was away. Looking forward to visiting the home again soon with Mum to partake in their activities. Dropped by today to thank all the staff and to visit the friends Mum made during her stay.

Reply from Melissa Lawerence, Marketing Coordinator at Brackenbridge House

Thank you for letting us know, we're happy to have her, many thanks!

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Review from S W (Granddaughter of Resident) published on 30 September 2019 Submitted via Postal Card
Overall Experience

The home is always clean and tidy. The staff are very helpful and are running the place perfectly.

Reply from Melissa Lawerence, Marketing Coordintaor at Brackenbridge House

Lovely comments, many thanks for your kind review.

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Review from J E (Daughter of Resident) published on 3 September 2019 Submitted via Postal Card
Overall Experience

Without the care and dignity my Mother received during her residential stay, I doubt very much she would have lived to the great age of 93. I will never be able to thank the staff enough for their diligence and support.

Reply from Melissa Lawerence, Marketing Coordintaor at Brackenbridge House

Absolutely wonderful, thank you for your kind comment.

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Review from Stephanie B (Friend of Resident) published on 13 December 2018 Submitted via Postal Card
Overall Experience
Pleasant staff, always around, day room and kitchen. Communicative, kind, considerate very caring. The food is well prepared, presentable and plenty of it for dietary needs. Security very good well maintained at all hours.

Excellent choice of residential home for any service users in need, they are never left alone.

Reply from Melissa Lawerence, Marketing Coordintaor at Brackenbridge House

Thank you for your very kind feedback. The staff will be very pleased to hear that you believe the service is nothing less than excellent.

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Review from B B (Daughter of Resident) published on 23 July 2018 Submitted via Postal Card
Overall Experience

General bathroom shower not functioning. Boiler/heating breaks down every winter. A complete re-plumbing needs to be done. Electricity - cuts out (lighting) There is no communication from Goldcare re maintenance planning for the year or budget allocation.

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Review from Jean P (Relative of Resident) published on 31 May 2018 Submitted via Postal Card
Overall Experience

While coming to visit my relative, I was very happy to see the way the home was run. Very friendly all staff, domestic and carers was a pleasure to visit and see how much the residents were treated and taken care of. Carry on the good work.

Reply from Kendra Bray, Relationship Manager at Brackenbridge House

Thank you for your kind words, Jean, they are very much appreciated.

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Review from Janet P (Daughter-in-law of Resident) published on 18 May 2018 Submitted via Postal Card
Overall Experience
Lovely people, very friendly.
Everyone was awake, activities going on.
Asked other residents what they thought and all came back with positive remarks.

Feeling OK about leaving my mother in law for two weeks respite care.

Reply from Aleksandra Radko, Customer Relationship Manager at Brackenbridge House

Dear Janet,

Thank you for your kind review.

Best regards.

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Review from L D (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card
Overall Experience
My mum has been very happy in this home and many of the carers are lovely and have been very good with her.

However, during the last three years, the changes in management and lack of permanent staff and also the fact that staff are overworked has made me doubt that the home offers the best care. We have also had financial issues due to the home continuing to take funds from her account after she had gone under the threshold.

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Review from Stephen S (Son of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience

My father always has a twinkle in his eyes when we visit. He's always clean and tidy, eats well, looks good other than when he might be unwell. Staff are always attentive, pleasant and helpful, can't do enough for the residents. Plenty of activities where they all take part in.

Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Stephen,

Thank you for your kind words. Our GCH family strive for excellence, our strict recruitment policy ensures these traits.

Happy to hear your thoughts on any improvements you would like to see implemented.

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Review from E S (Friend of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience

I visit most Sunday afternoons and am always impressed by the welcome from the staff. The tea/cake and biscuits are served with a smile and always welcome. The place is clean and no smell of old age. The reception rooms are comfortable. My friend's bedroom is always clean and tidy and my friend speaks well if the general conditions and meals.

Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Elizabeth,

Thank you for your kind words.

Thanks.

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Review from M D (Friend of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience

I find the home very nice, staff are helpful and kind. They make a lovely cup of tea and my friend seems very happy.

Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Margaret,

Thank you for your kind words. Totally agree, the tea is great, but the biscuits are better!

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Review from B R (Granddaughter of Resident) published on 6 March 2018 Submitted via Postal Card
Overall Experience

Fantastic home! Very friendly. Thank you.

Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Beth,

Thank you for your kind words.

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Review from A C (Son of Resident) published on 6 March 2018 Submitted via Postal Card
Overall Experience

Only my second visit, but my dad seems happy and that's all that matters.

Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Andrew,

Thank you for your review. Happy to discuss any recommendations you may have for improvements.

Thanks.

Dalbir.

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Review from Janet U (Friend of Resident) published on 6 March 2018 Submitted via Postal Card
Overall Experience

Staff are very helpful and the activities are good. My friend seems well looked after and secure.

Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Janet,

Thank you for your kind review. Feel free to recommend any new activities that your friend may enjoy.

Dalbir.

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Review from Deborah J (Daughter-in-law of Resident) published on 6 March 2018 Submitted via Postal Card
Overall Experience
My mother-in-law seems happy and healthy here and has nothing but good to say about the staff and the food. On every occasion we have visited, she seems happy not upset and is definitely healthier than she has been for a while.

The staff are always polite and helpful.

Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Deborah,

Glad to hear you are happy with our service. Feel free to discuss any recommendations for improvements with our Home Manager.

Dalbir.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (20) & Events (0)

News
  • 07 Aug 2026

    On 15th July 2026, we packed up for a lovely day by the sea after a few of our residents mentioned how much they’d enjoy a trip to the beach....

  • 17 Jul 2026

    We were delighted to host a vibrant World Cup-themed BBQ Open Day as part of Care Home Open Week. During our BBQ, we welcomed and hosted our wonderful residents, team,...

  • 13 Jul 2026

    Our lovely residents from Brackenbridge House Care Home enjoyed a wonderful day out at Hounslow Urban Farm on 21st May 2026, spending time with a variety of animals and taking...

Upcoming Events

There are no upcoming events for Brackenbridge House.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Brackenbridge House.

Meet the Team (1)

Florence Gamino
Florence GaminoJob Title:Care Home ManagerJoined: 2019

Florence, a Registered Nurse with a valid PIN from NMC, has been working in the care sector for more than 20 years. She holds a manager’s award level 4 and a certificate in dementia care. As a member of the Royal College of Nursing, she utilises her nursing skills to contribute to the care of residents.

She previously managed a care home registered with CQC for more than 15 years. She is passionate about offering the best quality of life for people living with dementia, bringing them joy, happiness, and fulfilment.

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