Brackenbridge House

Brackenhill, Victoria Road, Ruislip HA4 0JH
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9.8 59 Reviews
  • Brackenbridge House, Ruislip
Brackenbridge House is set in one and half acres of lawns and gardens with pathways and gardens for residents to enjoy. The home offers 'first class' person-centred care for the over 65's. Conveniently based in South Ruislip, all of London’s sights and sounds are within easy reach, while the Berkshire countryside is a short drive away.

Brackenbridge House is a 36 bedded purpose-built residential care home which benefits from the leadership of a Home Manager who sets the highest of standards for care and all other services. Residents' bedrooms are individually decorated with scope for residents to 'put their own stamp' on their own rooms with the addition of personal items and décor.

“It’s what’s inside that counts” is what both residents and families judge to be important about Gold Care Homes and especially what they love about Brackenbridge. The Care team and all other staff team members are the heart of the home.

Brackenbridge House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment and their residents home.

The staff team hail from many ethnicities and the languages spoken are various, this they find, ensures that all residents can feel very much at home!

Residents also benefit from:

-        Views of a large garden area
-        7 Days a week activity programme
-        Welcome toiletries on arrival
-        Bedroom Furniture
-        Single or double sized rooms
-        TV and telephone points
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Brackenbridge House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Florencia Gamino (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (36)
  • Single Rooms with Ensuite Wet Room (36)

Visiting

  • Visit anytime, avoiding meal times
    08:00-09:00
    12:30-14:00
    17:0018:00

Parking

  • Minimal parking space's, 10 Parking space available

Brackenbridge House Reviews (59)

9.8

Brackenbridge House has a Review Score of 9.8 (9.814) out of 10, based on 19 reviews in the last 2 years.
Over all time Brackenbridge House has 59 reviews.

Overall Experience
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  • 18
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Date Published
  • 59
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  • 19
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Reviewer Connection to Brackenbridge House
  • 15
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Total of 59, showing 41-59
Review from S S (Sister of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am satisfied with the care given to residents. Care workers are doing a marvelous job during Coronavirus. They kept the care home running in spite of all ups and downs. Keep up the good work. God bless you all.
Reply from Melissa Lawerence, Marketing Coordintaor at Brackenbridge House

Thank you for your kind review, we're pleased to know that your opinion of our homes is positive. Our staff will be pleased to hear that they are doing a marvellous job. Wishing you the best, stay safe.

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Review from Nicola G (Daughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home has significantly improved since the new manager and deputy manager have taken over. The care my mum has received has been excellent and they have been really accommodating during lockdown with calls and Facetime calls.
Reply from Sym Jaj, Senior Marketing Executive at Brackenbridge House

Hi, thank you for leaving us a review. It's great to hear that you have noticed a vast improvement in our quality of care. Thank you for your patience and feedback during this difficult time. We value the support of our residents and their loved ones.
Take care and stay safe.

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Review from B G (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had a great time at Brackenbridge house whilst I was away on holiday. I really appreciate everything that the staff did for her while I was away. Looking forward to visiting the home again soon with Mum to partake in their activities. Dropped by today to thank all the staff and to visit the friends
Mum made during her stay.
Reply from Melissa Lawerence, Marketing Coordinator at Brackenbridge House

Thank you for letting us know, we're happy to have her, many thanks!

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Review from S W (Granddaughter of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and tidy. The staff are very helpful and are running the place perfectly.
Reply from Melissa Lawerence, Marketing Coordintaor at Brackenbridge House

Lovely comments, many thanks for your kind review.

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Review from J E (Daughter of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Without the care and dignity my Mother received during her residential stay, I doubt very much she would have lived to the great age of 93. I will never be able to thank the staff enough for their diligence and support.
Reply from Melissa Lawerence, Marketing Coordintaor at Brackenbridge House

Absolutely wonderful, thank you for your kind comment.

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Review from Stephanie B (Friend of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant staff, always around, day room and kitchen. Communicative, kind, considerate very caring. The food is well prepared, presentable and plenty of it for dietary needs. Security very good well maintained at all hours.
Excellent choice of residential home for any service users in need, they are
never left alone.
Reply from Melissa Lawerence, Marketing Coordintaor at Brackenbridge House

Thank you for your very kind feedback. The staff will be very pleased to hear that you believe the service is nothing less than excellent.

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Review from B B (Daughter of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
General bathroom shower not functioning. Boiler/heating breaks down every winter. A complete re-plumbing needs to be done. Electricity - cuts out (lighting) There is no communication from Goldcare re maintenance planning for the year or budget allocation.
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Review from Jean P (Relative of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While coming to visit my relative, I was very happy to see the way the home was run. Very friendly all staff, domestic and carers was a pleasure to visit and see how much the residents were treated and taken care of. Carry on the good work.
Reply from Kendra Bray, Relationship Manager at Brackenbridge House

Thank you for your kind words, Jean, they are very much appreciated.

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Review from Janet P (Daughter-in-law of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely people, very friendly.
Everyone was awake, activities going on.
Asked other residents what they thought and all came back with positive remarks.
Feeling OK about leaving my mother in law for two weeks respite care.
Reply from Aleksandra Radko, Customer Relationship Manager at Brackenbridge House

Dear Janet,


Thank you for your kind review.


Best regards.

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Review from L D (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum has been very happy in this home and many of the carers are lovely and have been very good with her.
However, during the last three years, the changes in management and lack of permanent staff and also the fact that staff are overworked has made me doubt that the home offers the best care.
We have also had financial issues due to the home continuing to take funds from her account after she had gone under the threshold.
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Review from Stephen S (Son of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father always has a twinkle in his eyes when we visit. He's always clean and tidy, eats well, looks good other than when he might be unwell. Staff are always attentive, pleasant and helpful, can't do enough for the residents. Plenty of activities where they all take part in.
Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Stephen,


Thank you for your kind words. Our GCH family strive for excellence, our strict recruitment policy ensures these traits.


Happy to hear your thoughts on any improvements you would like to see implemented.

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Review from E S (Friend of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit most Sunday afternoons and am always impressed by the welcome from the staff. The tea/cake and biscuits are served with a smile and always welcome. The place is clean and no smell of old age. The reception rooms are comfortable. My friend's bedroom is always clean and tidy and my friend speaks
well if the general conditions and meals.
Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Elizabeth,


Thank you for your kind words.


Thanks.

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Review from M D (Friend of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home very nice, staff are helpful and kind. They make a lovely cup of tea and my friend seems very happy.
Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Margaret,


Thank you for your kind words. Totally agree, the tea is great, but the biscuits are better!

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Review from B R (Granddaughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home! Very friendly. Thank you.
Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Beth,


Thank you for your kind words.

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Review from A C (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only my second visit, but my dad seems happy and that's all that matters.
Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Andrew,


Thank you for your review. Happy to discuss any recommendations you may have for improvements.


Thanks.


Dalbir.

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Review from Janet U (Friend of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are very helpful and the activities are good. My friend seems well looked after and secure.
Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Janet,


Thank you for your kind review. Feel free to recommend any new activities that your friend may enjoy.


Dalbir.

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Review from Deborah J (Daughter-in-law of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law seems happy and healthy here and has nothing but good to say about the staff and the food. On every occasion we have visited, she seems happy not upset and is definitely healthier than she has been for a while.
The staff are always polite and helpful.
Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Deborah,


Glad to hear you are happy with our service. Feel free to discuss any recommendations for improvements with our Home Manager.


Dalbir.

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Review from R C (Brother of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My sister seems to be receiving good care and attention.
Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Roger,


Thank you for your review. Feel free to contact me or the Home Manager to discuss any recommendations you may have for improvement.


Thanks.

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Review from Christina C (Sister of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would thoroughly recommend Brackenbridge House to others. I have found the carers, management to be caring, helpful and cheerful at all times. Any niggly issues have been resolved quickly. The care home has a friendly and welcoming atmosphere, particularly the communal lounge. My brother is happy
with the care here.
Reply from Dalbir Jangra, Head of Marketing and Communications at Brackenbridge House

Hi Christina,


Thank you for your kind review.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Brackenbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Brackenbridge House is calculated as follows: ( (188 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 226 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brackenbridge House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Florence

Florence Gamino

Job Title: Care Home Manager Joined: 2019

I am a Registered Nurse who has worked in care for more than twenty years. My qualifications include a Level 4 NVQ in Adult Social Care and further learning in dementia care. I am passionate about offering the best quality of life for people living with dementia, bringing them joy, happiness, and fulfillment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brackenbridge House to verify any information. View our terms and conditions. Brackenbridge House has an Enhanced Service - more info.