Review from L W (Niece of Resident) published on 11 July 2022
Submitted via Website • Report
Overall Experience1.0 out of 5
Can not believe the owners can call this a care home. My aunt was taken there straight from the hospital, they were not expecting me and what I found on my arrival has left me in total disbelief. The conservatory door is hanging off open, with a note saying do no touch. The room allocated to my aunt
had not been cleaned, there was empty used men's urine bottle in the sink cabinet, which was all rotten wood and falling apart. The chair in the room was all stained and the smell from it was horrific. There were feces and blood on several different walls. The place should be closed down. A very caring member of staff apologized and was embarrassed by what we encountered. The other poor people still left sat in chairs in there with no interaction. I then check online and this care provider has not been inspected since 9th November 2017. The owners should be ashamed of themselves. And the care commission should try spending a night there and see how “good” it is.
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Review from Zahid C (Son of Resident) published on 29 November 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
I love this care home as they have done their activities on time and they are caring about the patient need.
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Treated with Dignity
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
8 Aug 2023
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Eastwood Lodge registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Eastwood Lodge have?
There are 20 Single Rooms and 1 Couple/Companion Room.
What are the Facilities & Services at Eastwood Lodge?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Eastwood Lodge to the centre of Ilford?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastwood Lodge to verify any information. View our terms and conditions. Eastwood Lodge has an Basic Service - more info.