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Care Provided by Eastside House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 16 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Eastside House to confirm what's included and get a personalised quote
The price(s) shown are provided by the care home. Contact Eastside House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Roz Virasinghe
- Private Owned
Person in charge
- Preeti Virasinghe (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: -1
Room Information
- Single Rooms (16)
Visiting
- Covid policy and procedure followed. Max 2 people per day
Parking
- Free Street Parking Available
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Eastside House Reviews (4)
8.4
Eastside House has a Review Score of 8.4 (8.358) out of 10, based on 4 reviews in the last 2 years.
Over all time Eastside House has 4 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Eastside House
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Review from heather r (Next of Kin) published on 11 October 2026 Submitted via Website•
Overall Experience
I want to say thank you to all of the team who has looked after my father whilst I was away. They looked after him in everyway possible and you can tell that by his demeanor, his physical appearance and the fact that he even got a hug on the way out today! A lovely gentlemen in there also mentioned...
I want to say thank you to all of the team who has looked after my father whilst I was away. They looked after him in everyway possible and you can tell that by his demeanor, his physical appearance and the fact that he even got a hug on the way out today! A lovely gentlemen in there also mentioned how pleasant my dad was to have around to talk too and that he will be missed. Overall my dad looks in great form both physically and mentally! I was extremely worried about leaving him in a home but I would happily and comfortably leave him with the team here. They go above and beyond for the people who stay and they are excellent at what they do. I cannot put into words how grateful I am for the care you guys have provided and the great company you gave my dad. The whole team our worth their weight in gold!! Thank you from the bottom of my heart. P.S My dad said he loved the food which is the biggest compliment you can get from him! :)
Review from Jim K (Son of Resident) published on 5 October 2026 Submitted via Website•
Overall Experience
My mother has been resident at Eastside House for just over 4yrs.
She first went for a respite break in February 2022 & then sadly as a permanent resident in September of the same year.
She first went for a respite break in February 2022 & then sadly as a permanent resident in September of the same year.
In that time I have never once had any issues with theIr levels of care & I'm totally convinced she would not...
My mother has been resident at Eastside House for just over 4yrs.
She first went for a respite break in February 2022 & then sadly as a permanent resident in September of the same year.
In that time I have never once had any issues with theIr levels of care & I'm totally convinced she would not have achieved the grand old age of 97 had she not been in their care. In actual fact something that has always stayed in my mind was when it became apparent that residential care was the only option, I called the home to enquire about her residing with them the first question they asked after I gave them my name was to ask after my mother by her Christian name. Something that really decided me on Eastside House.
The levels of care have sadly increased because of her condition but nothing seems to be an issue to her care team.
She first went for a respite break in February 2022 & then sadly as a permanent resident in September of the same year.
In that time I have never once had any issues with theIr levels of care & I'm totally convinced she would not have achieved the grand old age of 97 had she not been in their care. In actual fact something that has always stayed in my mind was when it became apparent that residential care was the only option, I called the home to enquire about her residing with them the first question they asked after I gave them my name was to ask after my mother by her Christian name. Something that really decided me on Eastside House.
The levels of care have sadly increased because of her condition but nothing seems to be an issue to her care team.
I have never felt the need to raise any issue with the management, or their dedicated GP, & know my mother is in safe & caring hands 24/7.
Review from Alison P (Daughter of Resident) published on 5 October 2026 Submitted via Website•
Overall Experience
My late father resided at Eastside House for over 8 years and passed away at the grand old age of 100 and a half in Jan 2026. He was so happy there. It is impossible for us to express strongly enough how amazingly run this home is. Roz, the proprietor, ran it as a family business and she had her...
My late father resided at Eastside House for over 8 years and passed away at the grand old age of 100 and a half in Jan 2026. He was so happy there. It is impossible for us to express strongly enough how amazingly run this home is. Roz, the proprietor, ran it as a family business and she had her finger on the pulse, being there nearly every day. Her staff and the residents adored her and everyone that my husband and I met were delightful. They couldn't do enough to make my father's life as comfortable as humanely possible. I can say without a shadow of a doubt, that a big contributing factor to his long life was down to Roz and her team. He was always treated with dignity and love. They were super-attentive. He was always immaculately dressed and fresh as a daisy. My husband always says you can do a lot worse than judge a business on the longevity of its staff. Most of the staff we met on the first day were there on his final day. This is an extraordinary well run business.
Review from Alice S (Daughter of Resident) published on 25 September 2026 Submitted via Website•
Overall Experience
My mother spent three years at Eastside and, sadly, our experience was extremely disappointing. We were never once offered a cup of tea or coffee when visiting and had to make appointments to see her, and it often seemed she was cleaned up and her room tidied before we arrived.
The food was awful....
My mother spent three years at Eastside and, sadly, our experience was extremely disappointing. We were never once offered a cup of tea or coffee when visiting and had to make appointments to see her, and it often seemed she was cleaned up and her room tidied before we arrived.
The food was awful. Residents were rarely taken into the lovely garden and we had to insist on taking our mother out ourselves. Even finding a wheelchair ramp seemed an inconvenience.
Residents were often simply put in front of the TV, with those sitting at the sides unable to see it properly. Several staff struggled with English and, more importantly, we often felt they were doing a job rather than caring for our mother.
The most upsetting part was after her death. Despite three years at Eastside, we received no condolence card, no flowers at her funeral and no staff member attended, despite being invited.
The food was awful. Residents were rarely taken into the lovely garden and we had to insist on taking our mother out ourselves. Even finding a wheelchair ramp seemed an inconvenience.
Residents were often simply put in front of the TV, with those sitting at the sides unable to see it properly. Several staff struggled with English and, more importantly, we often felt they were doing a job rather than caring for our mother.
The most upsetting part was after her death. Despite three years at Eastside, we received no condolence card, no flowers at her funeral and no staff member attended, despite being invited.
Based on our experience, I would strongly advise families to consider other options.
↩Reply from Preeti Virasinghe, Owner/Manager at Eastside House
We are generally sorry to hear that you feel your experience at Eastside House was disappointing and that you were left feeling dissatisfied for the limited visits you had made. We are sorry that your experience did not meet your expectations. However, while we acknowledge and respect your...
We are generally sorry to hear that you feel your experience at Eastside House was disappointing and that you were left feeling dissatisfied for the limited visits you had made. We are sorry that your experience did not meet your expectations. However, while we acknowledge and respect your feelings, we categorically disagree with all of the comments made in your review and do not believe they accurately reflect the care provided by Eastside House or the dedication of our staff. We challenge the sweeping claims regarding visits, hospitality, food, outdoor access, wheelchair facilities, activities, television, staff communication and the quality of care. These statements are largely subjective or generalised and, where factual allegations are made, we request specific dates, incidents and evidence. We at Eastside House would like to mention your comments completely contradict the feedback we received from your family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 December 2025Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Upcoming Events
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Eastside House
How much does Eastside House cost?
The care home lists weekly fees per person between £950 and £1,100 for residential care (respite between £950 and £1,100) and between £950 and £1,100 for residential dementia care (respite between £950 and £1,100). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Eastside House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Eastside House have?
There are 16 Single Rooms.
What are the Facilities & Services at Eastside House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Eastside House to the centre of London?
6.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastside House to verify any information. View our terms and conditions. Eastside House has a Basic Service -what a Basic Service includes.