Kent House

O.K. very happy with the staff.

I feel safe with my mum being looked after here.

Most pleasing experience at Kent care home.

The main cook provides a variety of meals & is very friendly & accommodating.

Food was lovely / Staff friendly and helpful Nice atmosphere and great music.

My father, aged 90, had dementia & could not live alone in his home (healthwise & otherwise). In December 2023, he moved into Kent House (KH), Harrow, for Care staff to look after him (his overall mental / emotional / physical welfare) & staff were trained to handle dementia issues with residents. He settled in nicely. KH was exemplary (entire Care Home + Management + All Care Staff + All Services Provided) that made him happy in his "home" + all Care Staff (faces & voices) looking after him. Hospital visits (his health emergencies) made him unhappy outside KH & want to return there. His possible move to a Nursing Home was scrapped: he would not settle in away from KH. His sad health decline (August 2025) yielded overall decisions (my sister/doctor, & KH Management) that he did NOT leave KH (for a hospice or hospital). Obviously, KH did plenty right to make him feel settled there - all decisions made that he stayed at KH only !! I recommend KH 100% to look after all your loved ones.

When my father was moved to Kent House, it was a big shift in our lifestyle as a family. Up to that point, despite his age of 90 years, he had been independent but due to dementia he was struggling to manage on his own. When we visited Kent House I felt an immediate sense of friendliness and a good atmosphere as well as freshness and brightness. All the residents seemed very comfortable and the staff were genuinely committed. After my dad was admitted to Kent House in December 2023, he settled in very well and all his needs were attended to with sensitivity and compassion. At times he was a bit cantankerous but this was managed with alacrity and good humour. There were times he was admitted to the hospital as an emergency, but this was handled calmly and a huge weight was taken off my shoulders. I cannot recommend this Home more highly and have been very satisfied with the care delivered with compassion and kindness.

Great and accommodating staff, friendly and helpful. The BBQ was great, even mum came down to dance. She does struggle to leave the bed. 10 out of 10.

The annual BBQ was lovely. It was a very friendly atmosphere. The staff were warm and welcoming and even though there were many guests, the staff still found time to check on the residents. The spread of food was amazing, something for every preference. The live music was great. Overall a lovely afternoon, well done Kent House staff.

Since arriving at Kent House my mum has been treated with nothing short of incredible care. Friendly staff with a continuous drive to do the absolute best by all residents. Always somebody available to assist if needed whilst allowing residents to feel independent where possible. Highly recommend Kent House and the team.

The Team at Kent House, especially one member of staff, kept me informed of our relative's physical and mental health as he declined. Being 12,000 miles away, this constant interaction gave the whole family peace of mind - that our relative was in safe hands. When he passed, the whole team at Kent House provided support and guidance through the very difficult & emotional period.

She had cancer and she was there for six weeks, Kent House, the staff in Kent House are helpful, looking after often unpleasant residents with extraordinary professional patience.

After 11 months as a resultant brain stroke patient cared in a wonderful hospital ward in Italy, Kent House is as good a contrast. I have experience, the local hospital does not compare to the medical care in Italy. However, the staff in Kent House are helpful, looking after often unpleasant residents with extraordinary professional patience. Kindness is always the rule with patients who never show this returned. I have already recommended this place to another elder patient hoping they are more appreciative of the high level of care.

I would highly recommend this care home for peace of mind knowing your loved ones are cared for.

It's that time of life, when my father needs additional help and care to continue going forward. I'm a busy son with the responsibility of having to look after my father at home and juggling this with a full-time job and has been extremely challenging. Our next move to help with this situation has been to approach Kent House who have been very good at assisting me with the whole process to get the immediate support my father needs. The staff welcomed Dad from day one and took him under their care and has settled in a short space of time. The staff I've met so far have been very professional and supportive on this journey, and keen to get things done. The premises have a large open dining area and a large comfortable communal TV room, both I think are particularly important for the residents to feel relaxed and at home. The rooms are very adequate for their daily/nightly needs. Thank you to everyone at Kent House.

The cleaning staff do a great job as well and they ensure everywhere is clean. Thank you to the wonderful team who care so passionately for my mum.

My mum stayed at Kent House for about three weeks for a respite care while I was on holiday. When I came to pick her up, Mum looked very happy and full of joy, kept on saying that she felt like she was surrounded by family and wants to stay there again! She has been to other respite care facilities during the last four years and this is the first time I saw such a positive reaction. So grateful to all staff who looked after her, they are amazing! Special thanks go to one staff member in particular who helped with Mum's language difficulties. Her support was fundamental in making Mum feel comfortable and reassured at all times. I honestly can't praise them enough for doing such a brilliant job!

My mum has been a resident of Kent House care home since January 2023. She has now settled and appears happy, comfortable and safe when I visit the care home. Kent House has a number of dementia patients at different stages, and I know from experience how tricky this can be. But I want to commend the home manager and his team. At no point did I, when visiting Mum, see anything but caring staff who do their best to look after the people they care for. Different stages of dementia could make for chaos, but our experience was that Mum is looked after very well, even when emotional. Well done, and thank you, team Kent House!

I find the staff kind and helpful and I really like the friendly atmosphere.

My dad became a resident at Kent House Care Home during the pandemic in January 2021. Once he had settled in, after the expected upset of a move from his old family home, he started to first like then enjoy his time there. He really does see Kent House as his home now and rarely asks about the old family home he'd lived in for many, many years! He is well cared for by staff who really care, they know his likes and dislikes and work for his best interests. Dad has enjoyed meal times, especially breakfast. The various activities in the care home keep Dad mentally and physically stimulated, all excellent for those suffering with dementia. All medication is well monitored and any medical issues which may arise are promptly dealt with. From my experience, Kent House staff give a good welcome to all residents and visiting family members. We've sometimes been given a cup of tea/coffee and biscuits when visiting too! Thank you!