Kent House, Harrow, London
Kent House, Harrow, London
Kent House, Harrow, London

Kent House is a 40 bedded Residential care home and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elmes, not far from the Uxbridge Road. It has been designed to allow you to move around with maximum ease. The site is level, and it is possible to walk into the house, through the building and out into the garden without negotiating any steps. The garden is fully landscaped and provided with a pathway and furnished seating areas. There is car parking space at the front of the building. There are bus routes and trains approx 120 yards from Kent House and there are local shops within 200 yards including, a post office, newsagents, fish and chip shops, Indian Restaurant and a small supermarket.

Group: Gold Care Homes

Person in charge: Wendy Man (Manager)

Local Authority / Social Services: London Borough of Harrow Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 4

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

09 parking space available

Latest Care Quality Commission* Report on Kent House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.6 Kent House has a Review Score of 7.6 (7.583)

The Review Score of 7.6 (maximum of 10) for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Kent House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Kent House is calculated as follows: ( (52 Excellents x 5) + (19 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 83 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.125 Points relating to the number of positive Reviews for Kent House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kent House?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kent House

  • Daughter of Resident/Service User
    4
  • Father-in-law of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son of Resident/Service User
    1

I placed my neighbour of 96 years in respite care for 2 months. She has settled in so well that I have made the arrangement permanent. Under the care of this home and it's staff, she has progressed very well. Sleeping more regularly, eating and dressing well and gaining more mobility with her zimmer. Although diagnosed with Alzheimer's, she is stimulated by daily activities and continual support.

How likely would you be to recommend Kent House? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been a resident in the home since May 2016. We are very pleased with the care he is receiving and find all the staff very polite, helpful and hardworking. The food is excellent and my father is very happy here. Just feel that there could be more activities for him to partake and enjoy.

How likely would you be to recommend Kent House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was transferred directly from the hospital to Kent House after illness made it unsafe to return home. At first, he was unsure and confused but with care and attention from the staff at Kent House he has settled in as is improving all the time. He is eating better and has made friends with some of the residents. Our main concern for him is that he is well cared for 24 hours a day. He is clean, well fed and has a lovely room and is free to move around at his own pace. I am so pleased with the care he is receiving at Kent house.

How likely would you be to recommend Kent House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There was disruption from about the end of October to the beginning part of the year. Whatever happened, the good staff left, one after the other. The home now have a good team again - the girls are very kind, but there has always been a lack of troops on the ground. I am not blind and stupid, I go in daily, and although 'the powers' like to deny it, that is the plain truth.

These residents need a one to one at times - the girls are willing, but they have a hard job and it's over-hot in the summer and the same in winter, unbearable. On the positive side, the girls are kind and the home is not depressing. An excellent office person leaving knows her stuff, but instead of valuing an experienced staff member and getting her maybe part-time help, you'll replace and then the next person will have the same problem. That's stupid.

How likely would you be to recommend Kent House? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

My father-in-law was here in August for a few months and he had the best care we could have ever wanted. The senior carer was very helpful and one of the carers in particular who was with my father-in-law was so lovely. Couldn't fault the staff. Lovely place.

How likely would you be to recommend Kent House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother moved into Kent House two weeks ago and has already made friends with other residents. Her room has been recently updated and provides excellent accommodation. The staff are helpful, friendly and polite and the food is freshly prepared, attractively presented and varied. She has used the hairdressing facility and also has daily newspaper and weekly magazine delivered. She looks forward to any forthcoming entertainment and activities which may be organised in the future.

How likely would you be to recommend Kent House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I call in to see my mum once or twice a week usually in the afternoons but sometimes in the mornings. She is always clean and dressed appropriately. She has put on weight since being here (June of this year) she likes the food and is always being offered a hot or cold drink with biscuits and cakes. The home is clean and well ordered. The staff are the best bit though without exception they are caring and kind, patient to the end and very considerate to the needs of their ladies and gents. They all deserve a medal. The only criticism I have is that on the odd occasion the staff all seemed to be tied up in one room and that can leave another room unsupervised although never for very long.

How likely would you be to recommend Kent House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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