Kent House

Augustine Road, Harrow HA3 5NS
Review Us
9.7 151 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
Show Kent House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Kent House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ebbie Azigwe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.

Parking

  • 10 free parking space available

Kent House Reviews (151)

9.7

Kent House has a Review Score of 9.7 (9.714) out of 10, based on 16 reviews in the last 2 years.
Over all time Kent House has 151 reviews.

Overall Experience
  • 103
  • 44
  • 2
  • 1
  • 1
Date Published
  • 151
  • 7
  • 8
  • 16
  • 135
Reviewer Connection to Kent House
  • 48
  • 29
  • 21
  • 12
  • 7
  • 6
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 151, showing 1-20
Review from N C (Son of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving at Kent House my mum has been treated with nothing short of incredible care. Friendly staff with a continuous drive to do the absolute best by all residents. Always somebody available to assist if needed whilst allowing residents to feel independent where possible. Highly recommend Kent
House and the team.
Reply from Ebbie Azigwe, Home Manager at Kent House

Thank you for your lovely feedback, I will make sure to share your comments with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J J (Son of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best care home. We are very happy.
Reply from Ebbie Azigwe, Home Manager at Kent House

Thank you for your kind review! Best wishes

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M D (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The annual BBQ was lovely. It was a very friendly atmosphere. The staff were warm and welcoming and even though there were many guests, the staff still found time to check on the residents. The spread of food was amazing, something for every preference. The live music was great. Overall a lovely afternoon,
well done Kent House staff.
Reply from Ebbie Azigwe, Home Manager at Kent House

Thank you for your lovely feedback. I am pleased you enjoyed the BBQ and the atmosphere, and I look forward to seeing you at our next event.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Son of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great and accommodating staff, friendly and helpful. The BBQ was great, even mum came down to dance. She does struggle to leave the bed. 10 out of 10.
Reply from Ebbie Azigwe, Home manager at Kent House

Thank you for your review, I am happy you and your mum enjoyed the BBQ, and I will be sure to share your kind words with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today we visited for the Kent House friends and family BBQ. We really enjoyed the day, the entertainment and the food, The staff and other visitors were friendly it was an enjoyable day. The staff team at Kent House really provide an excellent standard of care for my mother with a high standard of care,
attentiveness and compassion.
Reply from Ebbie Azigwe, Home Manager at Kent House

Thank you for sharing your experience at our BBQ event. I am delighted you enjoyed the day, the entertainment, and the food, and I hope to see you again at our next event.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kerry W (Sister of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Team at Kent House, especially one member of staff, kept me informed of our relative's physical and mental health as he declined. Being 12,000 miles away, this constant interaction gave the whole family peace of mind - that our relative was in safe hands. When he passed, the whole team at Kent
House provided support and guidance through the very difficult & emotional period.
Reply from Ebbie, Home Manager at Kent House

Thank you so much for taking the time to leave us a review and for sharing your experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul C (Nephew of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kent house was very good, they welcomed in my Aunt and looked after her very well.
She had cancer and she was there for six weeks, Kent House, the staff in Kent House are helpful, looking after often unpleasant residents with extraordinary professional patience.
Reply from Ebbie Azigwe, Home Manager at Kent House

Thank you for your kind words. I am glad your Aunt felt well cared for and my team and I appreciate your recognition. Regards,

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ron J (Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 11 months as a resultant brain stroke patient cared in a wonderful hospital ward in Italy, Kent House is as good a contrast. I have experience, the local hospital does not compare to the medical care in Italy. However, the staff in Kent House are helpful, looking after often unpleasant residents
with extraordinary professional patience. Kindness is always the rule with patients who never show this returned. I have already recommended this place to another elder patient hoping they are more appreciative of the high level of care.
Reply from Ebbie, Home Manager at Kent House

Thank you for your 5-star review and for acknowledging the kind and compassionate care we provide. Warm regards, Ebbie.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter-in-law of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is staying for respite at Kent house and even though she has only been there for 5 days she is very settled. All the staff are so professional and friendly.
I would highly recommend this care home for peace of mind knowing your loved ones are cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R T (Son of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's that time of life, when my father needs additional help and care to continue going forward. I'm a busy son with the responsibility of having to look after my father at home and juggling this with a full-time job and has been extremely challenging. Our next move to help with this situation has been
to approach Kent House who have been very good at assisting me with the whole process to get the immediate support my father needs. The staff welcomed Dad from day one and took him under their care and has settled in a short space of time. The staff I've met so far have been very professional and supportive on this journey, and keen to get things done. The premises have a large open dining area and a large comfortable communal TV room, both I think are particularly important for the residents to feel relaxed and at home. The rooms are very adequate for their daily/nightly needs. Thank you to everyone at Kent House.
Reply from Ebenezer Azigwe, Home Manager at Kent House

Thank you for sharing your experience with us. We're glad to hear that Kent House has been able to provide the support your father needs during this challenging time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kingsley O (Son of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are caring and work incredibly hard to ensure they enjoy all that life has to offer. From the minute you walk into the home it is very welcoming. It is the little things, from staff greeting you when moving around the home. The activities are daily have been very helpful and entertaining for
my mother. We normally follow these activities daily on Kent House's social media page which provides opportunities to engage with my mum. The staff who care for the residents are so friendly, patient and considerate of their needs as each resident is different.
The cleaning staff do a great job as well and they ensure everywhere is clean. Thank you to the wonderful team who care so passionately for my mum.
Reply from Ebenezer, Home Manager at Kent House

Thank you for taking the time to share your experience of our home and for such wonderful praise for the team. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marina K (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Kent House for about three weeks for a respite care while I was on holiday. When I came to pick her up, Mum looked very happy and full of joy, kept on saying that she felt like she was surrounded by family and wants to stay there again! She has been to other respite care facilities
during the last four years and this is the first time I saw such a positive reaction. So grateful to all staff who looked after her, they are amazing! Special thanks go to one staff member in particular who helped with Mum's language difficulties. Her support was fundamental in making Mum feel comfortable and reassured at all times. I honestly can't praise them enough for doing such a brilliant job!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P A (Son of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Kent House care home since January 2023. She has now settled and appears happy, comfortable and safe when I visit the care home. Kent House has a number of dementia patients at different stages, and I know from experience how tricky this can be. But I want to commend the
home manager and his team. At no point did I, when visiting Mum, see anything but caring staff who do their best to look after the people they care for. Different stages of dementia could make for chaos, but our experience was that Mum is looked after very well, even when emotional. Well done, and thank you, team Kent House!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Wife of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff kind and helpful and I really like the friendly atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline H (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad became a resident at Kent House Care Home during the pandemic in January 2021. Once he had settled in, after the expected upset of a move from his old family home, he started to first like then enjoy his time there. He really does see Kent House as his home now and rarely asks about the old family
home he'd lived in for many, many years! He is well cared for by staff who really care, they know his likes and dislikes and work for his best interests. Dad has enjoyed meal times, especially breakfast. The various activities in the care home keep Dad mentally and physically stimulated, all excellent for those suffering with dementia. All medication is well monitored and any medical issues which may arise are promptly dealt with. From my experience, Kent House staff give a good welcome to all residents and visiting family members. We've sometimes been given a cup of tea/coffee and biscuits when visiting too! Thank you!
Reply from Chante Woodley, Marketing Coordinator at Kent House

We want to express our gratitude for your thoughtful and positive review. Your kind words about Kent House and the ease with which your dad has adjusted here mean a lot to us. It's truly heart warming to know that we've been successful in creating a home away from home for all our residents. I'll make sure to share your compliments with our entire team. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Romara C (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time I left my mom, 92, with dementia. I was very concerned with her well-being and Kent House was just outstanding in all aspects.
With my concerns I gave them about 5 lists of Mom's routine or lots of keywords in Portuguese translated to English, to help with communication. Also,
I managed to find friends to visit her over the 2 weeks.
And Kent House staff and accommodations were more than I could hope. Friends visiting her saw the lists and keywords around her, so lovely. Also, I saw many activities done with her and others on social media.
In my return, Mom was happy and well.
I never trusted to leave my old mom with anyone, but now, I would leave her again with Kent House any time.
Thank you from both of us!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sophie C (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the whole team at Kent House highly enough. My dad has been a resident for almost a year now.
The senior staff and management have always been extremely helpful to my dad, and communication has been great.
I get constant updates regarding my dad and his wellbeing from staff via emails,
calls, and when we do visit, we speak to staff for updates.
The care staff, housekeeping team and admin are so welcoming. The catering staff also deserve praise too.
A big thank you to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L E (Friend of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kent House - amazing!
The home is clean, warm, and welcoming.
It really has a homely feel to it. From management to the team leaders, senior carers and health care assistants, and other departments of Kent House, they were so caring. They couldn't have asked for anything better, being consistently
kind, considerate, and professional. You can tell they are passionate about what they do and the difference they make to people's lives in a positive way is immeasurable.
From the bottom of my heart,
Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Son of Resident) published on 16 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was a resident at Kent House, he was exhibiting extreme challenging behaviour and couldn’t be managed by the previous care home. Kent House assessed and supported my father. He improved tremendously and had one to one support from staff, GP and other input which helped him settle. My father
had to move to another nursing home due to changes in care needs. Kent House did a great job and I thank all the staff at Kent House for their hard work supporting my father.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R S (Son of Resident) published on 1 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I will like to, first of all, thank the staff and management of Kent house for looking after my mum who has been a resident for almost six years. Throughout these years my family and I have visited and encountered different staff and it’s always been a welcoming environment on each visit. My mum recently
passed away and we were happy with the care and support we received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Kent House is calculated as follows: ( (148 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 189 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kent House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.

Frequently Asked Questions about Kent House

What types of Care is Kent House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kent House have?

There are 40 Single Rooms.

What are the Facilities & Services at Kent House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kent House to the centre of Harrow?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kent House to verify any information. View our terms and conditions. Kent House has an Enhanced Service - more info.