Kent House

Augustine Road, Harrow HA3 5NS

Kent House is a 40 bedded Residential care home and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elmes, not far from the Uxbridge Road. It has been designed to allow you to move around with maximum ease. The site is level, and it is possible to walk into the house, through the building and out into the garden without negotiating any steps. The garden is fully landscaped and provided with a pathway and furnished seating areas. There is car parking space at the front of the building. There are bus routes and trains approx 120 yards from Kent House and there are local shops within 200 yards including, a post office, newsagents, fish and chip shops, Indian Restaurant and a small supermarket.

Group: Gold Care Homes

Person in charge: Wendy Man (Manager)

Local Authority / Social Services: London Borough of Harrow Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 4

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

09 parking space available

Latest Care Quality Commission* Report on Kent House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Kent House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.477 for Kent House is calculated as follows: ( (168 Excellents x 5) + (106 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 298 Ratings = 4.477

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Kent House is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 20 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Kent House has a Review Score of 9.5 (9.477) from 25 Reviews


Average Ratings

  • Excellent
    13
  • Good
    11
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kent House?

  • Extremely LIKELY
    18
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kent House

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    6
  • Resident / Service User
    3
  • Nephew of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

The home is cleaner and brighter than I have previously seen. The staff from the manager down have bee helpful and pleasant.

Mam is looking and eating very well. A great improvement.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 18 Apr 2018:

Dear Richard,

Thank you for your kind words.

I feel well looked after for two years. It is very good and the staff are very good.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 18 Apr 2018:

Dear Rob,

Glad you're enjoying our services!

I have found Kent House to be a wonderful experience. I have been to visit twice and cannot fault it.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 18 Apr 2018:

Dear Patricia,

Thank you for your kind words.

Best.

I am very impressed with the variety of activities that have been arranged during March to stimulate and entertain the residents. The activities coordinator is so enthusiastic about everything she does. Kent House is a small friendly care home with staff that take an interest in the well being of the residents, ensuring that they stay hydrated and eat good wholesome food that is freshly prepared.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   4 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 12 Apr 2018:

Dear Reviewer,

Thank you for your review. I’m keen to discuss your rating for the rooms. Feel free to contact me.

Best.

Very pleased with care improvements and the new manager.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   4.1 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 04 Apr 2018:

Hi Keith,

Thank you for your kind review. The team at Kent House have worked extremely hard in raising the quality of care. Your comments are appreciated.

Best.

Mother is well looked after, she has been resident for about 4 years and has made friends with other residents and staff. Facilities and rooms are well designed and after current upgrading will be excellent. Care is improving with the current new manager and staff.

How likely would you be to recommend Kent House? Likely

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Average Rating:   4.2 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 04 Apr 2018:

Hi Pat,

Thank you for your review. Happy to discuss any recommendations you may have.

Best.

I was surprised with the staff and how friendly they were after many hours of work. Mostly polite.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 27 Mar 2018:

Hi Joan,

Thank you for your review. Our staff appreciate your comments.

Best.

I have been here 5 months. The staff and the management very nice and helpful. Nice food.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head at Kent House responded to this review on 27 Mar 2018:

Hi Alan,

Hope you are enjoying your stay. Happy to hear your thoughts on any improvements you can recommend.

Thanks.

I am very happy with the care and support that my mother has received. Her overall health and appearance have greatly improved over the time she has been here. It is so nice to know that I can relax and be sure she is being so well cared for.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 27 Mar 2018:

Dear Reviewer,

Thank you for your kind review.

Thanks.

I have seen a great improvement to this home since it has been updated. Staff/management are polite, always greet my family offering us a cup of tea/coffee and a smile.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   4.2 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 07 Mar 2018:

Hi Linnette,

Thank you for your kind review. Wendy and her hard-working team have transformed Kent House - their efforts are now starting to show.

I'm happy to discuss any areas of improvement you can recommend.

Thanks.

Dalbir.

The manager has reassured me that things at Kent House have improved and will get better. That is a relief to me as things do seem better for mum.

How likely would you be to recommend Kent House? Likely

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Average Rating:   3.7 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 06 Mar 2018:

Hi Jeanette,

Thank you for your review. We are constantly seeking ways to improve the quality of our care. Happy to hear any recommendations you may have to improve our service.

Dalbir.

Has moved up a level. The toilets are a lot cleaner and my dad seems happier.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   4.4 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 06 Mar 2018:

Hi Eyan,

Thank you for your review. We are consistently reviewing how we can improve each home. Over the coming months, you will hopefully see further improvements that will enhance the quality of care we offer.

Dalbir.

My father has been cared for in the best way possible. He has made Kent House his home and does not want to come back home for a visit!

Best services and care is provided! The best manager, activities person and staff.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 06 Mar 2018:

Hi Sandeep,

Your kind words are very much appreciated. Happy to hear your thoughts on any improvements you may have including any activities you would like us to introduce for your relative.

Dalbir.

The home has had an influx of new staff including a new person in charge.

The manager has introduced more staff to the home which has improved the care my father is getting.

The home is also due to be redecorated in the coming months which is overdue.

How likely would you be to recommend Kent House? Likely

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Average Rating:   4.7 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 06 Mar 2018:

Hi Peter,

Thank you for your review. Our Home Manager and her team have been striving to improve the quality of care received by our residents at Kent House. Happy to hear your thoughts on any further improvements you can recommend. Our redecorating is due to start very soon!

Thanks.

Dalbir.

An overall good standard of care. My uncle is looked after well by the staff and treated with care and dignity. His room is kept clean and tidy and he is always dressed smartly by the carers and helped to shower and keep good levels of personal hygiene. He takes part in a wide and varied range of activities which are laid on by the activities organiser. These are something he enjoys doing on a daily basis.

How likely would you be to recommend Kent House? Likely

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Average Rating:   4.2 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 06 Mar 2018:

Hi Andrew,

Thank you for your kind review. Feel free to recommend any activities your relative would like to take part in.

Thanks.

Kent House has improved over the last 3 months. The management and staff are incredibly hard working. My mother has improved in all areas and her wellbeing is now so much better.

When mum went for respite in September, I saw her deteriorate.Now the manager has sorted all her medication and she is walking again. My mother is content, safe and happy and that is down to the new manager and her staff.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 06 Mar 2018:

Hi Jan,

Thank you for your kind words. Kent House is experiencing massive improvements due to the new management and staff in place. Feel free to contact me or the Care Home Manager directly, should you wish to discuss the care of your relative.

Happy to hear any recommendations you may have to improve the quality of care we offer.

Very happy with the review as I have not had one for a while. Pleased that she is getting on very well, joining in and feeling reasonably happy.

How likely would you be to recommend Kent House? Likely

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Average Rating:   3.9 out of 5

Dalbir Jangra, Head at Kent House responded to this review on 07 Mar 2018:

Hi Robert,

Thank you for your kind review.

Happy to discuss any improvements you would like to recommend.

Thanks.

Although dad did not want to be in care, he is slowly accepting that this is the only option. The care he receives is very good which is improving now there is new management and have a more stable staff.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   4.6 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 07 Mar 2018:

Hi Jeannette,

Thank you for your kind words. The new team at Kent House have been fantastic in delivering our corporate expectations of care.

I'm pleased you can notice the difference.

Our cousin lived in Kent House for several years. She was very content and made many friends. The staff were supportive and caring and coped as her health deteriorated. She felt that Kent House was her home.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   4.1 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 07 Mar 2018:

Hi Christine,

Thank you for your kind review. Our aim is to provide a ‘home-like’ care within our family orientated Care Homes. We do this by striving to deliver the best service we can while ensuring our committed health care professionals have the passion to deliver an excellent service.

Happy to hear your thoughts on any recommendations you may have to improve our service

Dalbir.

No problems at all. The staff are very obliging and the management also. The extra staff should help.

How likely would you be to recommend Kent House? Likely

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Average Rating:   4.5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Kent House responded to this review on 07 Mar 2018:

Hi Philip,

Thank you for your review. As stated by our Manager, we are looking to increase the number of staff across the organisation. This change should further strengthen the excellent service we already offer.

Happy to hear any improvement recommendations you may have.

Thanks.

My father was transferred directly from the hospital to Kent House after illness made it unsafe to return home. At first, he was unsure and confused but with care and attention from the staff at Kent House he has settled in as is improving all the time. He is eating better and has made friends with some of the residents. Our main concern for him is that he is well cared for 24 hours a day. He is clean, well fed and has a lovely room and is free to move around at his own pace. I am so pleased with the care he is receiving at Kent house.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   4.9 out of 5

There was disruption from about the end of October to the beginning part of the year. Whatever happened, the good staff left, one after the other. The home now have a good team again - the girls are very kind, but there has always been a lack of troops on the ground. I am not blind and stupid, I go in daily, and although 'the powers' like to deny it, that is the plain truth.

These residents need a one to one at times - the girls are willing, but they have a hard job and it's over-hot in the summer and the same in winter, unbearable. On the positive side, the girls are kind and the home is not depressing. An excellent office person leaving knows her stuff, but instead of valuing an experienced staff member and getting her maybe part-time help, you'll replace and then the next person will have the same problem. That's stupid.

How likely would you be to recommend Kent House? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

My father-in-law was here in August for a few months and he had the best care we could have ever wanted. The senior carer was very helpful and one of the carers in particular who was with my father-in-law was so lovely. Couldn't fault the staff. Lovely place.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   4.7 out of 5

My mother moved into Kent House two weeks ago and has already made friends with other residents. Her room has been recently updated and provides excellent accommodation. The staff are helpful, friendly and polite and the food is freshly prepared, attractively presented and varied. She has used the hairdressing facility and also has daily newspaper and weekly magazine delivered. She looks forward to any forthcoming entertainment and activities which may be organised in the future.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   4.3 out of 5

I call in to see my mum once or twice a week usually in the afternoons but sometimes in the mornings. She is always clean and dressed appropriately. She has put on weight since being here (June of this year) she likes the food and is always being offered a hot or cold drink with biscuits and cakes. The home is clean and well ordered. The staff are the best bit though without exception they are caring and kind, patient to the end and very considerate to the needs of their ladies and gents. They all deserve a medal. The only criticism I have is that on the odd occasion the staff all seemed to be tied up in one room and that can leave another room unsupervised although never for very long.

How likely would you be to recommend Kent House? Extremely Likely

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Average Rating:   4.3 out of 5

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