Kent House

Thank you from both of us!

A big thank you to everyone.

Thank you!

My father was a resident at Kent House, he was exhibiting extreme challenging behaviour and couldn’t be managed by the previous care home. Kent House assessed and supported my father. He improved tremendously and had one to one support from staff, GP and other input which helped him settle. My father had to move to another nursing home due to changes in care needs. Kent House did a great job and I thank all the staff at Kent House for their hard work supporting my father.

I will like to, first of all, thank the staff and management of Kent house for looking after my mum who has been a resident for almost six years. Throughout these years my family and I have visited and encountered different staff and it’s always been a welcoming environment on each visit. My mum recently passed away and we were happy with the care and support we received.

When Mum was transferred to a nursing home in December, men's clothing was included in the suitcase, half of her clothes had gone missing along with her watch. Also, her clock which has subsequently been found. Everything was creased and some items dirty in the suitcase, medication wasn’t ready along with the balance of her sundries account and the staff all seemed to be avoiding us.

My dad recently moved into the care home as he was placed by social services. The care home is far from where I live, but the management has been very considerate with their visiting times to enable me to come and see my dad. The staff are nice and always helpful when I call and need information regarding my dad. My dad says good things about the staff, and I always feel he is in a safe place and well looked after.

Kent House and the new home are worlds apart! My father is very happy in his new home and my stress is 100% reduced.

My father-in-law speaks well about the home since he retuned back to his home.

Gold Care Homes are excellent.

A huge thank you to all members of staff for their hard work and care provided throughout the covid pandemic. My dad's care over the last few months appears to be excellent. I genuinely cannot praise the carers enough, their patience, kindness and affection is exemplary. The home is well run, spotlessly clean and always welcoming. My dad is happy and content, whilst receiving the best care possible. Thank you all!

Overall, Mum is settled; as a family we are happy with the choice we made for her.

My mother has been in Kent House twice now. Both times for a month's respite due to health problems at home. Each time she has left Kent House, her health and well being have been much improved. In fact, this time she actually had mixed feelings about returning home as she had made friends whilst in Kent House.

It was lovely seeing Mum today. My main worry was that she would not recognise me after a five month gap. Sadly she became upset. But pleased I came. Mum is well looked after and we have peace of mind. Well done Kent House.

Kent House staff have shown such care and professionalism that has been so reassuring to us. I am deeply grateful. My mother is treated with kindness and respect. Cleanliness and efficiency too. There has been good communication with the staff, especially during this sad and difficult pandemic period. The home was very proactive to protect the residents.

The visit was well planned and organised. They were flexible with the length of stay, considering I had not seen my dad for three months.

Kent House, it's management and staff have all been magnificent throughout the COVID-19 lockdown. They have been well trained and executed social distancing really well throughout the last three months. Specifically, my mother has been extremely well looked after. The staff have managed to maintain full service and have even managed to establish an entertainment and event programme despite the difficulties. Long may it continue and looking to a post lockdown party.

My father had a great amount of care for his 3 weeks of respite when my mother went away on a well-deserved break. During the COVID-19 outbreak, my father contracted the virus, but the care home was absolutely amazing in making sure he was comfortable during his symptoms and also his transition to the hospital. We were kept informed all the way and the care home staff really made sure that my father's best care was put in place. Thank you.

New management has made a change. The staff, as always, are really helpful and kind to my mother. They are very attentive and know the particular foibles of each of their residents. Dementia care is particularly difficult & the patience of the staff is admirable. I know it is their job but it must get very wearing sometimes with the pressures the staff are under.

I found this care home to be very caring, extremely high quality, clean and friendly. I would recommend everyone to leave their loved ones here, as their relatives never have to worry about them.