
The staff are unfailingly cheerful and patient, and my grandmother has a rich lifeL B(Granddaughter of Resident/Service User)

The various activities in the care home keep Dad mentally and physically stimulatedJacqueline H(Daughter of Resident/Service User)

Kent House - amazing! The home is clean, warm, and welcoming.L E(Friend of Resident/Service User)

The staff are unfailingly cheerful and patient, and my grandmother has a rich lifeL B(Granddaughter of Resident/Service User)

The various activities in the care home keep Dad mentally and physically stimulatedJacqueline H(Daughter of Resident/Service User)

Kent House - amazing! The home is clean, warm, and welcoming.L E(Friend of Resident/Service User)

Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.
There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends...
Care Provided by Kent House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Kent House for full pricing details and T&Cs.
Contact Kent House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Ebbie Azigwe (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Anytime, except during meal time. Meal times are: 08:00- 09:00 12:30 -13:30 17:00- 18:00 Please avoid visiting during these times only.
Parking
- 10 free parking space available
Kent House Reviews (156)
Kent House has a Review Score of 9.6 (9.587) out of 10, based on 13 reviews in the last 2 years.
Over all time Kent House has 156 reviews.
With my concerns I gave them about 5 lists of Mom's routine or lots of keywords in Portuguese translated to English, to help with communication. Also, I managed to find friends to visit her over the 2 weeks.
And Kent House staff and accommodations were more than I could hope. Friends visiting her saw the lists and keywords around her, so lovely. Also, I saw many activities done with her and others on social media.
In my return, Mom was happy and well.
I never trusted to leave my old mom with anyone, but now, I would leave her again with Kent House any time.
Thank you from both of us!
The senior staff and management have always been extremely helpful to my dad, and communication has been great.
I get constant updates regarding my dad and his wellbeing from staff via emails, calls, and when we do visit, we speak to staff for updates.
The care staff, housekeeping team and admin are so welcoming. The catering staff also deserve praise too.
A big thank you to everyone.
The home is clean, warm, and welcoming.
It really has a homely feel to it. From management to the team leaders, senior carers and health care assistants, and other departments of Kent House, they were so caring. They couldn't have asked for anything better, being consistently kind, considerate, and professional. You can tell they are passionate about what they do and the difference they make to people's lives in a positive way is immeasurable.
From the bottom of my heart,
Thank you!
My father was a resident at Kent House, he was exhibiting extreme challenging behaviour and couldn’t be managed by the previous care home. Kent House assessed and supported my father. He improved tremendously and had one to one support from staff, GP and other input which helped him settle. My father had to move to another nursing home due to changes in care needs. Kent House did a great job and I thank all the staff at Kent House for their hard work supporting my father.
I will like to, first of all, thank the staff and management of Kent house for looking after my mum who has been a resident for almost six years. Throughout these years my family and I have visited and encountered different staff and it’s always been a welcoming environment on each visit. My mum recently passed away and we were happy with the care and support we received.
When Mum was transferred to a nursing home in December, men's clothing was included in the suitcase, half of her clothes had gone missing along with her watch. Also, her clock which has subsequently been found. Everything was creased and some items dirty in the suitcase, medication wasn’t ready along with the balance of her sundries account and the staff all seemed to be avoiding us.
Thank you for taking the time to submit a review. We are sorry to hear that your experience with our care home fell short of your expectations. We take all feedback seriously, and we want to assure you that we have addressed this matter privately. We are unaware of some details which have been...
My dad recently moved into the care home as he was placed by social services. The care home is far from where I live, but the management has been very considerate with their visiting times to enable me to come and see my dad. The staff are nice and always helpful when I call and need information regarding my dad. My dad says good things about the staff, and I always feel he is in a safe place and well looked after.
Poorly managed establishment.
Despite registering with Kent House's GP, still no regular diabetic checks three months on.
Medication: Out of stock on many occasions.
Food: Not nice. We spent a lot of funds on external food delivery services.
Heating! Stopped working many times, October to December 2022.
Neglect! My father had diarrhoea and was not attended to until I demanded they call 911 due to bleeding.
Ignored - A official complaint against a senior staff member was ignored.
Smell - 1st floor is very bad, strong Urine and excrement smell.
Bedsheets - not changed regularly despite requests.
On 05/01/23, I moved my father to another home. Only two days' worth of meds was provided and some meds missing as confirmed by the new home manager.
Kent House and the new home are worlds apart! My father is very happy in his new home and my stress is 100% reduced.
Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience at Kent House Care Home. We would like to obtain more details about your visit. Kent House Care Home strives to ensure we provide excellence in care and that our residents live in a safe and...
My father-in-law speaks well about the home since he retuned back to his home.
The team leader was helpful and always got back to me with replies to any queries I had.
Gold Care Homes are excellent.
A huge thank you to all members of staff for their hard work and care provided throughout the covid pandemic. My dad's care over the last few months appears to be excellent. I genuinely cannot praise the carers enough, their patience, kindness and affection is exemplary. The home is well run, spotlessly clean and always welcoming. My dad is happy and content, whilst receiving the best care possible. Thank you all!
Mum settled well after a slow start, but has suffered a setback since a fall which has undermined her confidence and mobility. Staff have been encouraging and patient. Food is good as is hygiene and suggestions have been taken on board when offered.
Response to the Covid pandemic has been thorough such that the number of positive cases has been minimal and all due to outside visits. It's frustrating that visits have been curtailed but safety first is right.
Overall, Mum is settled; as a family we are happy with the choice we made for her.
Thank you for taking the time to leave us such a wonderful review. Firstly, it is great to hear that your mum has settled in well and that you are happy with the care that she receives in Kent House. Gold Care Homes has been extremely proactive towards the COVID-19 pandemic and ensuring our...
My mother has been in Kent House twice now. Both times for a month's respite due to health problems at home. Each time she has left Kent House, her health and well being have been much improved. In fact, this time she actually had mixed feelings about returning home as she had made friends whilst in Kent House.
Thank you for taking the time to leave us a review. Firstly, I hope that your mother's health is improving. It's wonderful to hear that your mother settled in well during her time with our Kent House team, and that she has improved in health. Our trained professionals are dedicated to each of our residents and will be overjoyed to see this review. Take care.
It was lovely seeing Mum today. My main worry was that she would not recognise me after a five month gap. Sadly she became upset. But pleased I came. Mum is well looked after and we have peace of mind. Well done Kent House.
Thank you for your review. I echo your sentiment 'Well done Kent House'. The team have worked so hard during these difficult times. I am so pleased to know that to had a happy visit, although with some tears. Kind regards.
Kent House staff have shown such care and professionalism that has been so reassuring to us. I am deeply grateful. My mother is treated with kindness and respect. Cleanliness and efficiency too. There has been good communication with the staff, especially during this sad and difficult pandemic period. The home was very proactive to protect the residents.
Thank you very much for your review. The team works so hard to ensure that everyone is safe, well and happy, and your feedback will certainly be much appreciated. Kind regards.
The visit was well planned and organised. They were flexible with the length of stay, considering I had not seen my dad for three months.
Hi, many thanks for taking the time to leave us a review. We greatly appreciate your patience during the COVID-19 pandemic and it's lovely to hear that our extended family have noticed the efforts of the home to ensure the health and safety of our residents, staff and visitors.
Kent House, it's management and staff have all been magnificent throughout the COVID-19 lockdown. They have been well trained and executed social distancing really well throughout the last three months. Specifically, my mother has been extremely well looked after. The staff have managed to maintain full service and have even managed to establish an entertainment and event programme despite the difficulties. Long may it continue and looking to a post lockdown party.
Thank you very much for your support for all that the team have done to ensure that the residents have been kept safe, well and entertained during this difficult time. Yes, that party can't come soon enough! Kind regards
My father had a great amount of care for his 3 weeks of respite when my mother went away on a well-deserved break. During the COVID-19 outbreak, my father contracted the virus, but the care home was absolutely amazing in making sure he was comfortable during his symptoms and also his transition to the hospital. We were kept informed all the way and the care home staff really made sure that my father's best care was put in place. Thank you.
Thank you for taking the time to leave us a review. It's great to hear that the respite care was to a satisfactory standard. COVID-19 has been a difficult period for so many of us and I'm sorry to hear your father caught the virus, but it's great to hear that he was well taken care of. We have no...
New management has made a change. The staff, as always, are really helpful and kind to my mother. They are very attentive and know the particular foibles of each of their residents. Dementia care is particularly difficult & the patience of the staff is admirable. I know it is their job but it must get very wearing sometimes with the pressures the staff are under.
Hi Fiona, thank you for taking the time to leave us a review. We greatly appreciate the support and honesty so we can continually improve our services in each of our homes. It's great to hear that you are satisfied by the level of care and kindness provided to your mum; we really do have a great team. Thank you again for your kind words. Stay safe.
I found this care home to be very caring, extremely high quality, clean and friendly. I would recommend everyone to leave their loved ones here, as their relatives never have to worry about them.
Thank you for your very kind comment, we really appreciate your feedback. We're really grateful for your kind comment referring to our home as caring and high quality - many thanks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 21 August 2026We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.
News (21) & Events (0)
- 12 Aug 2026
On Saturday 18th July, residents, families and the team at Kent House came together to enjoy our wonderful Summer BBQ, making the most of the sunshine with an afternoon full...
- 13 Jul 2026
At Kent House Care Home, our VE Day celebrations brought a wonderful sense of togetherness, as residents and staff came together to mark a truly meaningful occasion. We gathered everybody...
- 13 Jul 2026
At Kent House Care Home, our VE Day celebrations brought a wonderful sense of togetherness, as residents and staff came together to mark a truly meaningful occasion. We gathered everybody...
There are no upcoming events for Kent House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Kent House.
Meet the Team (1)

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. His roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.
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