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Kent House

Augustine Road, Harrow, London HA3 5NS
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The staff are unfailingly cheerful and patient, and my grandmother has a rich lifeL B(Granddaughter of Resident/Service User)
Kent House, Harrow
The various activities in the care home keep Dad mentally and physically stimulatedJacqueline H(Daughter of Resident/Service User)
Kent House, Harrow
Kent House - amazing! The home is clean, warm, and welcoming.L E(Friend of Resident/Service User)
Kent House, Harrow

Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends...  

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Care Provided by Kent House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,600£1,800 - £1,800
Residential Dementia Care£1,600 - £1,600£1,800 - £1,800

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Kent House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ebbie Azigwe (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Anytime, except during meal time. Meal times are: 08:00- 09:00 12:30 -13:30 17:00- 18:00 Please avoid visiting during these times only.

Parking

  • 10 free parking space available

Kent House Reviews (156)

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9.6

Kent House has a Review Score of 9.6 (9.587) out of 10, based on 13 reviews in the last 2 years. Over all time Kent House has 156 reviews.

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Showing 156 reviews matching selected criteria
Review from Romara C (Daughter of Resident) published on 22 September 2023 Submitted via Website
Overall Experience
This was the first time I left my mom, 92, with dementia. I was very concerned with her well-being and Kent House was just outstanding in all aspects.
With my concerns I gave them about 5 lists of Mom's routine or lots of keywords in Portuguese translated to English, to help with communication. Also, I managed to find friends to visit her over the 2 weeks.
And Kent House staff and accommodations were more than I could hope. Friends visiting her saw the lists and keywords around her, so lovely. Also, I saw many activities done with her and others on social media.
In my return, Mom was happy and well.
I never trusted to leave my old mom with anyone, but now, I would leave her again with Kent House any time.

Thank you from both of us!

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Review from Sophie C (Daughter of Resident) published on 11 September 2023 Submitted via Website
Overall Experience
I cannot praise the whole team at Kent House highly enough. My dad has been a resident for almost a year now.
The senior staff and management have always been extremely helpful to my dad, and communication has been great.
I get constant updates regarding my dad and his wellbeing from staff via emails, calls, and when we do visit, we speak to staff for updates.
The care staff, housekeeping team and admin are so welcoming. The catering staff also deserve praise too.

A big thank you to everyone.

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Review from L E (Friend of Resident) published on 24 May 2023 Submitted via Website
Overall Experience
Kent House - amazing!
The home is clean, warm, and welcoming.
It really has a homely feel to it. From management to the team leaders, senior carers and health care assistants, and other departments of Kent House, they were so caring. They couldn't have asked for anything better, being consistently kind, considerate, and professional. You can tell they are passionate about what they do and the difference they make to people's lives in a positive way is immeasurable.
From the bottom of my heart,

Thank you!

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Review from J S (Son of Resident) published on 16 May 2023 Submitted via Website
Overall Experience

My father was a resident at Kent House, he was exhibiting extreme challenging behaviour and couldn’t be managed by the previous care home. Kent House assessed and supported my father. He improved tremendously and had one to one support from staff, GP and other input which helped him settle. My father had to move to another nursing home due to changes in care needs. Kent House did a great job and I thank all the staff at Kent House for their hard work supporting my father.

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Review from R S (Son of Resident) published on 1 May 2023 Submitted via Website
Overall Experience

I will like to, first of all, thank the staff and management of Kent house for looking after my mum who has been a resident for almost six years. Throughout these years my family and I have visited and encountered different staff and it’s always been a welcoming environment on each visit. My mum recently passed away and we were happy with the care and support we received.

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Review from D S (Daughter of Resident) published on 25 April 2023 Submitted via Website
Overall Experience

When Mum was transferred to a nursing home in December, men's clothing was included in the suitcase, half of her clothes had gone missing along with her watch. Also, her clock which has subsequently been found. Everything was creased and some items dirty in the suitcase, medication wasn’t ready along with the balance of her sundries account and the staff all seemed to be avoiding us.

Reply from Jemar Legister, Marketing and Design Executive at Kent House

Thank you for taking the time to submit a review. We are sorry to hear that your experience with our care home fell short of your expectations. We take all feedback seriously, and we want to assure you that we have addressed this matter privately. We are unaware of some details which have been...  

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Review from G A (Son of Resident) published on 6 March 2023 Submitted via Website
Overall Experience

My dad recently moved into the care home as he was placed by social services. The care home is far from where I live, but the management has been very considerate with their visiting times to enable me to come and see my dad. The staff are nice and always helpful when I call and need information regarding my dad. My dad says good things about the staff, and I always feel he is in a safe place and well looked after.

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Review from S R (Daughter of Resident) published on 1 February 2023 Submitted via Website
Overall Experience
Avoid! On 13.10.22 my father was placed here by social services. A two-week placement became three months!
Poorly managed establishment.
Despite registering with Kent House's GP, still no regular diabetic checks three months on.
Medication: Out of stock on many occasions.
Food: Not nice. We spent a lot of funds on external food delivery services.
Heating! Stopped working many times, October to December 2022.
Neglect! My father had diarrhoea and was not attended to until I demanded they call 911 due to bleeding.
Ignored - A official complaint against a senior staff member was ignored.
Smell - 1st floor is very bad, strong Urine and excrement smell.
Bedsheets - not changed regularly despite requests.
On 05/01/23, I moved my father to another home. Only two days' worth of meds was provided and some meds missing as confirmed by the new home manager.

Kent House and the new home are worlds apart! My father is very happy in his new home and my stress is 100% reduced.

Reply from Jemar Legister, Marketing and Design Executive at Kent House

Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience at Kent House Care Home. We would like to obtain more details about your visit. Kent House Care Home strives to ensure we provide excellence in care and that our residents live in a safe and...  

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Review from M J (Daughter-in-law of Resident) published on 6 December 2022 Submitted via Website
Overall Experience
Visited my father-in-law during his respite in Kent House, and the caring staff was very helpful. My father-in-law appeared well and happy in the care home.

My father-in-law speaks well about the home since he retuned back to his home.

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Review from A C (Daughter of Resident) published on 5 October 2022 Submitted via Website
Overall Experience
I found Kent House care come to be a good place for my dad to be looked after. The care home is very secure and I felt my dad was safe and well looked after.
The team leader was helpful and always got back to me with replies to any queries I had.

Gold Care Homes are excellent.

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Review from R P (Daughter of Resident) published on 12 April 2022 Submitted via Website
Overall Experience

A huge thank you to all members of staff for their hard work and care provided throughout the covid pandemic. My dad's care over the last few months appears to be excellent. I genuinely cannot praise the carers enough, their patience, kindness and affection is exemplary. The home is well run, spotlessly clean and always welcoming. My dad is happy and content, whilst receiving the best care possible. Thank you all!

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Review from Eddy D (Son of Resident) published on 3 February 2021 Submitted via Website
Overall Experience
My mum went to Kent House in July 2020. From the manager onwards, the staff have been friendly, caring, sympathetic and flexible.
Mum settled well after a slow start, but has suffered a setback since a fall which has undermined her confidence and mobility. Staff have been encouraging and patient. Food is good as is hygiene and suggestions have been taken on board when offered.
Response to the Covid pandemic has been thorough such that the number of positive cases has been minimal and all due to outside visits. It's frustrating that visits have been curtailed but safety first is right.

Overall, Mum is settled; as a family we are happy with the choice we made for her.

Reply from Sym Jaj, Senior Marketing Executive at Kent House

Thank you for taking the time to leave us such a wonderful review. Firstly, it is great to hear that your mum has settled in well and that you are happy with the care that she receives in Kent House. Gold Care Homes has been extremely proactive towards the COVID-19 pandemic and ensuring our...  

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Review from Keith Y (Son of Resident) published on 1 February 2021 Submitted via Postal Card
Overall Experience

My mother has been in Kent House twice now. Both times for a month's respite due to health problems at home. Each time she has left Kent House, her health and well being have been much improved. In fact, this time she actually had mixed feelings about returning home as she had made friends whilst in Kent House.

Reply from Sym Jaj, Senior Marketing Executive at Kent House

Thank you for taking the time to leave us a review. Firstly, I hope that your mother's health is improving. It's wonderful to hear that your mother settled in well during her time with our Kent House team, and that she has improved in health. Our trained professionals are dedicated to each of our residents and will be overjoyed to see this review. Take care.

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Review from C W (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card
Overall Experience

It was lovely seeing Mum today. My main worry was that she would not recognise me after a five month gap. Sadly she became upset. But pleased I came. Mum is well looked after and we have peace of mind. Well done Kent House.

Reply from Alison Foreman, Director of Sales and Marketing at Kent House

Thank you for your review. I echo your sentiment 'Well done Kent House'. The team have worked so hard during these difficult times. I am so pleased to know that to had a happy visit, although with some tears. Kind regards.

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Review from Laura L (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card
Overall Experience

Kent House staff have shown such care and professionalism that has been so reassuring to us. I am deeply grateful. My mother is treated with kindness and respect. Cleanliness and efficiency too. There has been good communication with the staff, especially during this sad and difficult pandemic period. The home was very proactive to protect the residents.

Reply from Alison Foreman, Director of Sales and Marketing at Kent House

Thank you very much for your review. The team works so hard to ensure that everyone is safe, well and happy, and your feedback will certainly be much appreciated. Kind regards.

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Review from Grace W (Daughter of Resident) published on 10 July 2020 Submitted via Website
Overall Experience
I really appreciate the fact that the staff have kept the home Covid free.

The visit was well planned and organised. They were flexible with the length of stay, considering I had not seen my dad for three months.

Reply from Sym Jaj, Senior Marketing Executive at Kent House

Hi, many thanks for taking the time to leave us a review. We greatly appreciate your patience during the COVID-19 pandemic and it's lovely to hear that our extended family have noticed the efforts of the home to ensure the health and safety of our residents, staff and visitors.

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Review from Brian M (Son of Resident) published on 29 June 2020 Submitted via Website
Overall Experience

Kent House, it's management and staff have all been magnificent throughout the COVID-19 lockdown. They have been well trained and executed social distancing really well throughout the last three months. Specifically, my mother has been extremely well looked after. The staff have managed to maintain full service and have even managed to establish an entertainment and event programme despite the difficulties. Long may it continue and looking to a post lockdown party.

Reply from Alison Foreman, Director of Sales and Marketing at Kent House

Thank you very much for your support for all that the team have done to ensure that the residents have been kept safe, well and entertained during this difficult time. Yes, that party can't come soon enough! Kind regards

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Review from G P (Son of Resident) published on 3 June 2020 Submitted via Postal Card
Overall Experience

My father had a great amount of care for his 3 weeks of respite when my mother went away on a well-deserved break. During the COVID-19 outbreak, my father contracted the virus, but the care home was absolutely amazing in making sure he was comfortable during his symptoms and also his transition to the hospital. We were kept informed all the way and the care home staff really made sure that my father's best care was put in place. Thank you.

Reply from Sym Jaj, Senior Marketing Executive at Kent House

Thank you for taking the time to leave us a review. It's great to hear that the respite care was to a satisfactory standard. COVID-19 has been a difficult period for so many of us and I'm sorry to hear your father caught the virus, but it's great to hear that he was well taken care of. We have no...  

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Review from Fiona (Daughter of Resident) published on 18 May 2020 Submitted via Website
Overall Experience

New management has made a change. The staff, as always, are really helpful and kind to my mother. They are very attentive and know the particular foibles of each of their residents. Dementia care is particularly difficult & the patience of the staff is admirable. I know it is their job but it must get very wearing sometimes with the pressures the staff are under.

Reply from Sym Jaj, Senior Marketing Executive at Kent House

Hi Fiona, thank you for taking the time to leave us a review. We greatly appreciate the support and honesty so we can continually improve our services in each of our homes. It's great to hear that you are satisfied by the level of care and kindness provided to your mum; we really do have a great team. Thank you again for your kind words. Stay safe.

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Review from A R (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card
Overall Experience

I found this care home to be very caring, extremely high quality, clean and friendly. I would recommend everyone to leave their loved ones here, as their relatives never have to worry about them.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your very kind comment, we really appreciate your feedback. We're really grateful for your kind comment referring to our home as caring and high quality - many thanks.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 February 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 21 August 2026

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.

News (21) & Events (0)

News
  • 12 Aug 2026

    On Saturday 18th July, residents, families and the team at Kent House came together to enjoy our wonderful Summer BBQ, making the most of the sunshine with an afternoon full...

  • 13 Jul 2026

    At Kent House Care Home, our VE Day celebrations brought a wonderful sense of togetherness, as residents and staff came together to mark a truly meaningful occasion. We gathered everybody...

  • 13 Jul 2026

    At Kent House Care Home, our VE Day celebrations brought a wonderful sense of togetherness, as residents and staff came together to mark a truly meaningful occasion. We gathered everybody...

Upcoming Events

There are no upcoming events for Kent House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Kent House.

Meet the Team (1)

Ebbie Azigwe
Ebbie AzigweJob Title:Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. His roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.

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