Kent House

Augustine Road, Harrow HA3 5NS
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9.7 151 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Kent House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ebbie Azigwe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.

Parking

  • 10 free parking space available

Kent House Reviews (151)

9.7

Kent House has a Review Score of 9.7 (9.714) out of 10, based on 16 reviews in the last 2 years.
Over all time Kent House has 151 reviews.

Overall Experience
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Date Published
  • 151
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Reviewer Connection to Kent House
  • 48
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Total of 151, showing 21-40
Review from D S (Daughter of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
When Mum was transferred to a nursing home in December, men's clothing was included in the suitcase, half of her clothes had gone missing along with her watch. Also, her clock which has subsequently been found. Everything was creased and some items dirty in the suitcase, medication wasn’t ready along
with the balance of her sundries account and the staff all seemed to be avoiding us.
Reply from Jemar Legister, Marketing and Design Executive at Kent House

Thank you for taking the time to submit a review. We are sorry to hear that your experience with our care home fell short of your expectations. We take all feedback seriously, and we want to assure you that we have addressed this matter privately. We are unaware of some details which have been included in your review as this was not mentioned to us privately. However, we will do our utmost to address these concerns.

To discuss your feedback further, please contact our care home manager at 0208 421 4550 at your earliest convenience. If you would like to proceed with making a formal complaint, please contact complaints@goldcarehomes.com. We are more than happy to listen to your feedback and work with you to resolve this ongoing matter. Thank you again for your feedback, and we hope to have the opportunity to improve your experience.

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Review from G A (Son of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently moved into the care home as he was placed by social services. The care home is far from where I live, but the management has been very considerate with their visiting times to enable me to come and see my dad. The staff are nice and always helpful when I call and need information regarding
my dad. My dad says good things about the staff, and I always feel he is in a safe place and well looked after.
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Review from S R (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Avoid! On 13.10.22 my father was placed here by social services. A two-week placement became three months!
Poorly managed establishment.
Despite registering with Kent House's GP, still no regular diabetic checks three months on.
Medication: Out of stock on many occasions.
Food: Not nice. We spent
a lot of funds on external food delivery services.
Heating! Stopped working many times, October to December 2022.
Neglect! My father had diarrhoea and was not attended to until I demanded they call 911 due to bleeding.
Ignored - A official complaint against a senior staff member was ignored.
Smell - 1st floor is very bad, strong Urine and excrement smell.
Bedsheets - not changed regularly despite requests.
On 05/01/23, I moved my father to another home. Only two days' worth of meds was provided and some meds missing as confirmed by the new home manager.
Kent House and the new home are worlds apart! My father is very happy in his new home and my stress is 100% reduced.
Reply from Jemar Legister, Marketing and Design Executive at Kent House

Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience at Kent House Care Home. We would like to obtain more details about your visit. Kent House Care Home strives to ensure we provide excellence in care and that our residents live in a safe and secure environment, with their dignity upheld. To discuss your feedback further, please contact our care home manager at 0208 421 4550 at your earliest convenience. Alternatively, if you would like to proceed with making a formal complaint, please contact complaints@goldcarehomes.com where we can address these concerns with you directly.

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Review from M J (Daughter-in-law of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Visited my father-in-law during his respite in Kent House, and the caring staff was very helpful. My father-in-law appeared well and happy in the care home.
My father-in-law speaks well about the home since he retuned back to his home.
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Review from A C (Daughter of Resident) published on 5 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I found Kent House care come to be a good place for my dad to be looked after. The care home is very secure and I felt my dad was safe and well looked after.
The team leader was helpful and always got back to me with replies to any queries I had.
Gold Care Homes are excellent.
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Review from R P (Daughter of Resident) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to all members of staff for their hard work and care provided throughout the covid pandemic. My dad's care over the last few months appears to be excellent. I genuinely cannot praise the carers enough, their patience, kindness and affection is exemplary. The home is well run, spotlessly
clean and always welcoming. My dad is happy and content, whilst receiving the best care possible. Thank you all!
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Review from Eddy D (Son of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum went to Kent House in July 2020. From the manager onwards, the staff have been friendly, caring, sympathetic and flexible.
Mum settled well after a slow start, but has suffered a setback since a fall which has undermined her confidence and mobility. Staff have been encouraging and patient.
Food is good as is hygiene and suggestions have been taken on board when offered.
Response to the Covid pandemic has been thorough such that the number of positive cases has been minimal and all due to outside visits. It's frustrating that visits have been curtailed but safety first is right.
Overall, Mum is settled; as a family we are happy with the choice we made for her.
Reply from Sym Jaj, Senior Marketing Executive at Kent House

Thank you for taking the time to leave us such a wonderful review. Firstly, it is great to hear that your mum has settled in well and that you are happy with the care that she receives in Kent House. Gold Care Homes has been extremely proactive towards the COVID-19 pandemic and ensuring our residents and staff are protected, and we greatly appreciate your support and patience. We look forward to being able to welcome you through the door again soon. Until then, stay safe.

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Review from Keith Y (Son of Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Kent House twice now. Both times for a month's respite due to health problems at home. Each time she has left Kent House, her health and well being have been much improved. In fact, this time she actually had mixed feelings about returning home as she had made friends whilst in
Kent House.
Reply from Sym Jaj, Senior Marketing Executive at Kent House

Thank you for taking the time to leave us a review. Firstly, I hope that your mother's health is improving. It's wonderful to hear that your mother settled in well during her time with our Kent House team, and that she has improved in health. Our trained professionals are dedicated to each of our residents and will be overjoyed to see this review. Take care.

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Review from C W (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was lovely seeing Mum today. My main worry was that she would not recognise me after a five month gap. Sadly she became upset. But pleased I came. Mum is well looked after and we have peace of mind. Well done Kent House.
Reply from Alison Foreman, Director of Sales and Marketing at Kent House

Thank you for your review. I echo your sentiment 'Well done Kent House'. The team have worked so hard during these difficult times. I am so pleased to know that to had a happy visit, although with some tears. Kind regards.

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Review from Laura L (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kent House staff have shown such care and professionalism that has been so reassuring to us. I am deeply grateful. My mother is treated with kindness and respect. Cleanliness and efficiency too. There has been good communication with the staff, especially during this sad and difficult pandemic period.
The home was very proactive to protect the residents.
Reply from Alison Foreman, Director of Sales and Marketing at Kent House

Thank you very much for your review. The team works so hard to ensure that everyone is safe, well and happy, and your feedback will certainly be much appreciated. Kind regards.

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Review from Grace W (Daughter of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really appreciate the fact that the staff have kept the home Covid free.
The visit was well planned and organised. They were flexible with the length of stay, considering I had not seen my dad for three months.
Reply from Sym Jaj, Senior Marketing Executive at Kent House

Hi, many thanks for taking the time to leave us a review. We greatly appreciate your patience during the COVID-19 pandemic and it's lovely to hear that our extended family have noticed the efforts of the home to ensure the health and safety of our residents, staff and visitors.

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Review from Brian M (Son of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kent House, it's management and staff have all been magnificent throughout the COVID-19 lockdown. They have been well trained and executed social distancing really well throughout the last three months. Specifically, my mother has been extremely well looked after. The staff have managed to maintain
full service and have even managed to establish an entertainment and event programme despite the difficulties. Long may it continue and looking to a post lockdown party.
Reply from Alison Foreman, Director of Sales and Marketing at Kent House

Thank you very much for your support for all that the team have done to ensure that the residents have been kept safe, well and entertained during this difficult time. Yes, that party can't come soon enough! Kind regards

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Review from G P (Son of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had a great amount of care for his 3 weeks of respite when my mother went away on a well-deserved break. During the COVID-19 outbreak, my father contracted the virus, but the care home was absolutely amazing in making sure he was comfortable during his symptoms and also his transition to the
hospital. We were kept informed all the way and the care home staff really made sure that my father's best care was put in place. Thank you.
Reply from Sym Jaj, Senior Marketing Executive at Kent House

Thank you for taking the time to leave us a review. It's great to hear that the respite care was to a satisfactory standard. COVID-19 has been a difficult period for so many of us and I'm sorry to hear your father caught the virus, but it's great to hear that he was well taken care of. We have no doubt that our teams always work to support each of our residents and ensure they are comfortable and happy.
Thank you again and stay safe.

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Review from Fiona (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
New management has made a change. The staff, as always, are really helpful and kind to my mother. They are very attentive and know the particular foibles of each of their residents. Dementia care is particularly difficult & the patience of the staff is admirable. I know it is their job but it must get
very wearing sometimes with the pressures the staff are under.
Reply from Sym Jaj, Senior Marketing Executive at Kent House

Hi Fiona, thank you for taking the time to leave us a review. We greatly appreciate the support and honesty so we can continually improve our services in each of our homes. It's great to hear that you are satisfied by the level of care and kindness provided to your mum; we really do have a great team. Thank you again for your kind words. Stay safe.

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Review from A R (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found this care home to be very caring, extremely high quality, clean and friendly. I would recommend everyone to leave their loved ones here, as their relatives never have to worry about them.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your very kind comment, we really appreciate your feedback. We're really grateful for your kind comment referring to our home as caring and high quality - many thanks.

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Review from Celica R (Granddaughter of Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care home extremely caring and loving with friendly people. I recommend anyone to this care home.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Absolutely wonderful, thank you for your very kind comment referring to our staff as caring and loving - many thanks!

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Review from C R (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always find the staff very helpful. It's good to know my mom is being well looked after. She is always happy when I visit which is very reassuring. Always says the food is very good.
Reply from Melissa Lawerence, Marketing Coordinator at Kent House

Wonderful, thank you for your feedback, it's always great to hear that our residents are enjoying their time with us - Many thanks!

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Review from M M (Relative of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like how this care home has changed over the last two years.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your very kind review, it definitely has changed for the better - Many thanks!

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Review from Christine K (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot speak highly enough about Kent House. The staff are excellent, much of the reason for this is the example set by the managers, they are excellent. We are very grateful for the kindness and care they show to all of the residents, it's a joy to see.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your incredible feedback regarding our staff, we're grateful.

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Review from K R (Granddaughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my Nan came here/moved in, her health has improved dramatically. We know she is well-cared for. Everyone that works here is friendly, professional and helpful.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your very kind review - we're extremely pleased to hear the wellbeing of your grandmother has improved, she's in good hands.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Kent House is calculated as follows: ( (148 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 189 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kent House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kent House to verify any information. View our terms and conditions. Kent House has an Enhanced Service - more info.