Kent House

Augustine Road, Harrow HA3 5NS
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9.7 152 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided by Kent House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Kent House to find out the exact price for your requirements.

Contact Kent House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kent House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Ebbie Azigwe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.

Parking

  • 10 free parking space available

Kent House Reviews (152)

9.7

Kent House has a Review Score of 9.7 (9.695) out of 10, based on 15 reviews in the last 2 years.
Over all time Kent House has 152 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kent House
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Total of 152, showing 141-152
Review from Joan T (Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was surprised with the staff and how friendly they were after many hours of work. Mostly polite.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Joan,


Thank you for your review. Our staff appreciate your comments.


Best.

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Review from J S (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although dad did not want to be in care, he is slowly accepting that this is the only option. The care he receives is very good which is improving now there is new management and have a more stable staff.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Jeannette,


Thank you for your kind words. The new team at Kent House have been fantastic in delivering our corporate expectations of care.


I'm pleased you can notice the difference.

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Review from Christine O (Cousin of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our cousin lived in Kent House for several years. She was very content and made many friends. The staff were supportive and caring and coped as her health deteriorated. She felt that Kent House was her home.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Christine,


Thank you for your kind review. Our aim is to provide a ‘home-like’ care within our family orientated Care Homes. We do this by striving to deliver the best service we can while ensuring our committed health care professionals have the passion to deliver an excellent service.


Happy to hear your thoughts on any recommendations you may have to improve our service


Dalbir.

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Review from Philip W (Nephew of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No problems at all. The staff are very obliging and the management also. The extra staff should help.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Philip,


Thank you for your review. As stated by our Manager, we are looking to increase the number of staff across the organisation. This change should further strengthen the excellent service we already offer.


Happy to hear any improvement recommendations you may have.


Thanks.

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Review from Andrew C (Nephew of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An overall good standard of care. My uncle is looked after well by the staff and treated with care and dignity. His room is kept clean and tidy and he is always dressed smartly by the carers and helped to shower and keep good levels of personal hygiene. He takes part in a wide and varied range of activities
which are laid on by the activities organiser. These are something he enjoys doing on a daily basis.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Andrew,


Thank you for your kind review. Feel free to recommend any activities your relative would like to take part in.


Thanks.

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Review from Jeanette F (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The manager has reassured me that things at Kent House have improved and will get better. That is a relief to me as things do seem better for mum.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Jeanette,


Thank you for your review. We are constantly seeking ways to improve the quality of our care. Happy to hear any recommendations you may have to improve our service.


Dalbir.

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Review from Eyan S (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Has moved up a level. The toilets are a lot cleaner and my dad seems happier.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Eyan,


Thank you for your review. We are consistently reviewing how we can improve each home. Over the coming months, you will hopefully see further improvements that will enhance the quality of care we offer.


Dalbir.

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Review from Gill M (Daughter of Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was transferred directly from the hospital to Kent House after illness made it unsafe to return home. At first, he was unsure and confused but with care and attention from the staff at Kent House he has settled in as is improving all the time. He is eating better and has made friends with
some of the residents. Our main concern for him is that he is well cared for 24 hours a day. He is clean, well fed and has a lovely room and is free to move around at his own pace. I am so pleased with the care he is receiving at Kent house.
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Review from Catherine D (Daughter of Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There was disruption from about the end of October to the beginning part of the year. Whatever happened, the good staff left, one after the other. The home now have a good team again - the girls are very kind, but there has always been a lack of troops on the ground. I am not blind and stupid, I go
in daily, and although 'the powers' like to deny it, that is the plain truth.


These residents need a one to one at times - the girls are willing, but they have a hard job and it's over-hot in the summer and the same in winter, unbearable. On the positive side, the girls are kind and the home is not depressing. An excellent office person leaving knows her stuff, but instead of valuing an experienced staff member and getting her maybe part-time help, you'll replace and then the next person will have the same problem. That's stupid.

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Review from Michelle H (Father-in-law of Resident) published on 1 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was here in August for a few months and he had the best care we could have ever wanted. The senior carer was very helpful and one of the carers in particular who was with my father-in-law was so lovely. Couldn't fault the staff. Lovely place.
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Review from Sue P (Daughter of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Kent House two weeks ago and has already made friends with other residents. Her room has been recently updated and provides excellent accommodation. The staff are helpful, friendly and polite and the food is freshly prepared, attractively presented and varied. She has used the hairdressing
facility and also has daily newspaper and weekly magazine delivered. She looks forward to any forthcoming entertainment and activities which may be organised in the future.
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Review from Christine B (Daughter of Resident) published on 19 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I call in to see my mum once or twice a week usually in the afternoons but sometimes in the mornings. She is always clean and dressed appropriately. She has put on weight since being here (June of this year) she likes the food and is always being offered a hot or cold drink with biscuits and cakes.
The home is clean and well ordered. The staff are the best bit though without exception they are caring and kind, patient to the end and very considerate to the needs of their ladies and gents. They all deserve a medal. The only criticism I have is that on the odd occasion the staff all seemed to be tied up in one room and that can leave another room unsupervised although never for very long.
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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Kent House is calculated as follows: ( (136 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 177 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kent House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.

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