Kent House

Augustine Road, Harrow HA3 5NS
Review Us
9.7 152 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided by Kent House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Kent House to find out the exact price for your requirements.

Contact Kent House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kent House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Ebbie Azigwe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.

Parking

  • 10 free parking space available

Kent House Reviews (152)

9.7

Kent House has a Review Score of 9.7 (9.695) out of 10, based on 15 reviews in the last 2 years.
Over all time Kent House has 152 reviews.

Overall Experience
  • 104
  • 44
  • 2
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Date Published
  • 152
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Reviewer Connection to Kent House
  • 49
  • 29
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  • 7
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  • 4
  • 4
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 152, showing 81-100
Review from Bernard K (Son-in-law of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the treatment my mother in law is getting at Kent House.
The staff are fantastic. They give her so much time and the facilities are wonderful.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Lovely review, thank you for your kind words - best regards.

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Review from Sandeep B (Son of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. The staff are all very caring and provide the best service.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review of our home - best regards.

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Review from Jagjit D (Son of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care manager and staff. A clean and stimulating environment. Very caring and sensitive staff.
Reply from Melissa Lawerence, Marketing Coordinator at Kent House

Fantastic review, we thank you - best regards.

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Review from Teresa M (Niece of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first visit since my uncle came to stay at Kent House. He was very overweight in the last home but today, his weight loss was apparent.
He looked well, he was chatty and smiling. He spoke fondly of the staff, his room and the meals.
The care home was clean and tidy, staff were interacting
with the residents. Residents looked happy and were being encouraged to join in activities.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Teresa,


Thank you for your kind words - the team at Kent House aim to please!


Best.

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Review from B M (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Never having a relative in a home, when we brought my mother here to Kent House I had some reservations about the home, and how my mum would be treated, but all concerns that I had, I am pleased to say have been put to rest. I have found the staff to be caring and supportive towards my mother and other
residents. On a whole, my family are satisfied with her care.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Thank you for your kind review. The staff at Kent House appreciate your comments.


Best wishes.

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Review from K S (Son of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, a very caring environment, so welcoming!
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Keith,


Thanks for your kind words.

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Review from Chantal P (Daughter of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well cared for here. The carers help her whenever she asks for help. The chef is very accommodating as well. When my mother has a doctor appointment I notify the staff personally as well as via email and they are helpful with getting my mother ready, giving me my mother's medications. I'm
very impressed with the labelled medications. There are policies in place. I am overall happy as the staff are understanding and caring.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Chantal,


Fab review, Wendy and her team are fantastic!


Thanks.

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Review from Olive B (Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kent House can be very pleasant. The staff are first class.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Olive,


Thank you for your kind review.

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Review from R H (Grandson of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good home. Very clean, very well kept and lovely staff. I can rest assured that she is being looked after by the Manager and the team. Thank you.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful comment, we love your feedback and we know our staff will love it too- Kind regards.

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Review from L P (Daughter-in-law of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each time I visit Kent House I am warmly greeted by all the staff. I always check on the health of my in-laws and the staff and management are always happy to answer any questions I have. They encourage us to bring in items of personal interest to help them stay settled.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Lovely review, thank you for you kind words, we really value your feedback- Best regards.

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Review from Shakira C (Granddaughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very pleased with the progress my grandmother has made. Also, she has settled in very well and is happy to be at this home. The manager has always been a great help and still is now. The staff who work here are friendly and that is very nice. Any problems or concerns, the staff act upon them straight
away.
Reply from Melissa Lawerence, Marketing Coordinator at Kent House

Lovely review, we appreciate all your kind words! - Many thanks.

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Review from S P (Son of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All aspects of service continue to improve. My parents have more flexibility over showering and movement which has improved their mood. The staff continue to be attentive, caring and they know and use their residents' names. Thanks for the efforts to occupy my father - much appreciated.
Reply from Melissa Lawerence, Marketing Coordinator at Kent House

Thank you S P, please help us shape our care home, if you have any suggestions or opinions we would like to hear from you. Please ask the Home Manager at which date the next relatives meeting will take place- Best regards.

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Review from L C (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a resident here at Kent House. She has settled in well and is happy there. I find the staff very approachable and understanding towards my mother's needs and care. They go out of their way to make my mother happy and content. The manager always has time to speak to myself and she will call
me if there is any concern and if my mother is not well, they will call on my mobile to inform me. It is not an easy job looking after the elderly and I appreciate all the care and attention.
Reply from Melissa Lawerence, Marketing Coordinator at Kent House

Thank you for your very detailed review, staff will be pleased to know that they are doing a great job! - Best regards.

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Review from Andrew M (Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at Kent House.
Food good.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello Andrew, We are very glad that you are enjoying your time in Kent House. Kind regards.

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Review from Barbara M (Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the manager and staff.
I sleep fine and they are nice and caring.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Lovely, we are really glad that you are enjoying your time in Kent House. Please let management know if you have any issues or concerns, we are happy to help.

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Review from Alison M (Daughter of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon arrival, I am always greeted and helped by a very friendly and professional staff member. It is very clean and well maintained, they seem to repaint often. Food is rated as 'lovely' by my mother which is a relief. I will be happy knowing my mother is being cared for in this home.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Fantastic review, we really appreciate your feedback - Kind regards.

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Review from J B (Daughter of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only been a short while since knowing about Kent house, but from the start, I got a good feeling. The service user was happy and engaging. Staff very friendly and helpful.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind words, we are really happy with your feedback- Many thanks.

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Review from Lynden D (Nephew of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found conditions at the home to be very good. My uncle was well looked after and was in good spirits when we came to visit.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your review, we appreciate your feedback- Kind regards.

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Review from Maya S (Niece of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management team are amazing. My uncle has shown great improvement since moving to this home from his last. The staff encourage and engage with him. He used to sit in his room and not take part in activities in his last home, at Kent House, he's always downstairs and actively taking part. I loved
when he moved in that I had to fill in a form and numerous sheets about my uncle which included his favourite items, memories, past lifestyle and details such as what he likes to wear. This from the start made me feel like the home cared and that he would be treated as an individual.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Fantastic comment! Thank you Maya for your feedback and details into Kent House, we love hearing views from you and things that stuck with you that you enjoyed. We are committed to improving and changing our service to make it better for all individuals. Thank you for your kind words - Many thanks.

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Review from Mark G (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far in the first few days, everyone at the care home are all friendly and professional. The care home is clean and well kept.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you very much for your kind words, it is appreciated! - kind regards.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Kent House is calculated as follows: ( (136 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 177 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kent House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kent House to verify any information. View our terms and conditions. Kent House has an Enhanced Service - more info.