Kent House

Augustine Road, Harrow HA3 5NS
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9.7 152 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided by Kent House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Kent House to find out the exact price for your requirements.

Contact Kent House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kent House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Ebbie Azigwe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.

Parking

  • 10 free parking space available

Kent House Reviews (152)

9.7

Kent House has a Review Score of 9.7 (9.695) out of 10, based on 15 reviews in the last 2 years.
Over all time Kent House has 152 reviews.

Overall Experience
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  • 44
  • 2
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Date Published
  • 152
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Reviewer Connection to Kent House
  • 49
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  • 4
  • 4
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  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 152, showing 121-140
Review from Pauline D (Sister of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all aspects of care given to my sister. All the staff I have met have been very friendly and show a lot of care to the residents.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello- Thank you for great feedback. We're glad you have had a positive experienced in Kent House. Best regards

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Review from Priscilla D (Daughter of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Kent House for the past 2 months and I honestly say that he is looking 100% better. He loves the staff and they are taking good care of him. The staff at Kent House are always helpful, polite, caring, shows lots of respect for the residents and their family.
I highly recommend
Kent House excellent facilities, lots of activities, smiling staff. Keep up the good work.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello Priscilla, Thank you for your kind words, the staff at Kent House are delighted to hear such great feedback- Best regards

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Review from H R (Granddaughter of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The residents are all made to feel welcome and encouraged to participate. The bbq the home put on was lovely and I especially liked some of the residents being encouraged to sing.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello and Thank you, H R, for taking the time to fill out the feedback form. I’m glad you had enjoyed yourself and took part in the infamous BBQ’s and celebrations that Kent House offer our residents- Best regards

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Review from Juliette W (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Myself and my sister joined in the BBQ arranged for the residents and family. There was music, good food, fun games; guessing the number of sweets, weight of a cake etc. The residents seemed happy and enjoyed the food, company and music of their era. All the staff enable everyone to feel welcome. Great
day!
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello Juliette we're really glad you experienced one of Kent House's great events. Thank you for taking the time to review us. If you have any ideas for improvements please do not hesitate to let us know - Many thanks!

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Review from John J (Grandson of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home getting improvements last 6 months. Our family very happy. The care to grandma very good care and manager very knowledgeable.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello John, thank you for your kind words, we appreciate your feedback and are pleased that you found our service excellent! Please do not hesitate to offer us feedback- Many thanks

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Review from E H D (Brother-in-law of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the staff has improved a lot in the few months.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

We thank you for the fantastic response you have given towards our service and team. On behalf of Kent House, I can confirm that they appreciate your comments and the time it took to film out the form. Many thanks.

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Review from Julie J (Granddaughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kent House had massive improvement since new manager here. Very impressive of her and my grandmother very well looked after. Excellent care. Well done Kent House.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello Julie, on behalf of the staff we would like to thank you for taking the time to write an incredible review for Kent House. Thank you for your kind words. - Best Regards

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Review from J B (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a lovely afternoon. The staff were amazing. The residents were happy and they enjoyed a vast amount of activities. Thank you so much we all enjoyed ourselves too.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello and Thank you! We are glad you had a great experience in Kent house, the staff will be very pleased with your review, we thank you for all your kind words!

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Review from Gerald R (Son-in-law of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly, kind and efficient. The facilities are comfortable.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello, we thank you for the time you gave to complete the feedback form and we are thrilled with your response! All the best.

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Review from June R (Daughter of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff extremely helpful in all situations, always have a smile on their faces, ready to help.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello, Thank you for your feedback, we are glad you are happy with the majority of our service, in regards to the rooms, we have approved a refurbishment project, hopefully, we can turn your 'poor' into 'excellent' in the near future! All the best.

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Review from George P (Friend of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is very good. I enjoy coming to Kent House to visit my friend. She is being looked after well. The manager is very good and hands on.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi George, many thanks for the kind review. We like our manager as well :)
Best.

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Review from David T (Son of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff I have met at Kent House are first class, very caring and understanding towards my mother and also very welcoming to the family.
I would say that my mother and family are happy with Kent House overall.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Thank you for your review. Happy to hear your thoughts on any improvements you can recommend. Best.

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Review from D C (Son of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with the continuing level of care that my mother is receiving at Kent House especially with the variety of activities that are provided. I am glad to see that the garden area has been improved and that the residents are encouraged to go outside and take part in activities out there.
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Review from Beverley S (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so grateful to the manager and her staff for the hard work they are doing in the welfare and care of their patients.
Well done keep caring for those who are in your care and always, God Bless.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Thanks Beverley. Your kind words are appreciated.

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Review from Meg B (Partner of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to thank all the staff and carers for everything they have done for my Partner over the last two years. They are very kind and good people. I could have looked after him as well as they have done.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Dear Meg,


Thank you for your kind review.

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Review from M M (Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy living at Kent House. The staff look after me well. I take part in the activities. I'm happy here.
Reply from Aleksandra Radko, Customer Relationship Manager at Kent House

Dear Reviewer,
Thank you for your kind review.
We are glad to hear that you are happy with our service.
Best regards,
Aleks

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Review from Patricia M (Friend of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Kent House to be a wonderful experience. I have been to visit twice and cannot fault it.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Dear Patricia,


Thank you for your kind words.


Best.

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Review from Richard F (Son of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is cleaner and brighter than I have previously seen. The staff from the manager down have bee helpful and pleasant.


Mam is looking and eating very well. A great improvement.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Dear Richard,


Thank you for your kind words.

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Review from Robert M (Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel well looked after for two years. It is very good and the staff are very good.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Dear Rob,


Glad you're enjoying our services!

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Review from Pat B (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother is well looked after, she has been resident for about 4 years and has made friends with other residents and staff. Facilities and rooms are well designed and after current upgrading will be excellent. Care is improving with the current new manager and staff.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Pat,


Thank you for your review. Happy to discuss any recommendations you may have.


Best.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Kent House is calculated as follows: ( (136 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 177 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kent House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.

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