Kent House

Augustine Road, Harrow HA3 5NS
Review Us
9.7 151 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
Show Kent House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Kent House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ebbie Azigwe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.

Parking

  • 10 free parking space available

Kent House Reviews (151)

9.7

Kent House has a Review Score of 9.7 (9.714) out of 10, based on 16 reviews in the last 2 years.
Over all time Kent House has 151 reviews.

Overall Experience
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  • 2
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Date Published
  • 151
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Reviewer Connection to Kent House
  • 48
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  • 2
  • 1
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Total of 151, showing 61-80
Review from Yasmin H (Friend of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kent House is a very good standard. Very clean, good food, lovely carers, always taking out residents and more activities. Safe security.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Fabulous, thank you for your review!

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Review from Oli M (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is good and staff are excellent. Would love the room to have own bathroom but she is very happy here, so that's what matters.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Great feedback, thank you.

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Review from L C (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum comes for respite 6 weeks a year. She loves being here. Excellent all round. Good activities and entertainment.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful, thank you for your review.

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Review from Christine O (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very careful and caring.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful, thank you for your review.

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Review from Linnette D (Sister-in-law of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law was in this caring home and I was very pleased with the good treatment he had.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you very much for your review!

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Review from C E (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is looking well since moving into Kent House and is happy there. She loves the food and says most of the staff are lovely.
The activities keep her busy, she is doing things she has never done before and there is a lot of variety. I was amazed to see her potting flowers. The staff take her out in
a wheelchair which she loves.
My only criticism is the promises of her room refurbishment early were not carried out and still has not been done.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Fantastic! Thank you for your thoughts.

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Review from Peter S (Son of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been very well looked after at Kent House. He has found the staff to be very polite, friendly and helpful during his stay.
Unfortunately, he has had to be transferred to a nursing home to cater for his needs but looks back at his stay at Kent House with fondness. We shall certainly recommend
Kent House to other people.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you very much for your review, very kind.

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Review from Norah O (Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like Kent House. All the staff are very nice and helpful. The food is very good.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

We thank you and we're glad you love living at Kent House.

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Review from Ruby R (Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the staff they look after us and do an excellent job. The Manager and deputy manager are both very nice.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Fantastic! Thank you for your review!

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Review from Bernie K (Son-in-law of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the way my mother-in-law is being looked after by Kent House.
We could not be more pleased. Thank you and the staff are wonderful.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Excellent, thank you for your review!

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Review from Robert C (Friend of Resident) published on 4 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was cared for very well right up until her passing, by all the staff.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your very kind review.

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Review from Jennifer H (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care home, love, management and carer very professional.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello Jennifer, wonderful you rate our home as outstanding! We thank you for your very kind feedback.

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Review from T W (Friend of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Kent House were very kind, respectful and treated my aunt with dignity at all times. They provided warmth, compassion and endless patience to ensure that her end of life was stress-free and happy. I will be eternally grateful to them all.
Reply from Melissa Lawerence, Marketing Coordinator at Kent House

Thank you for your excellent feedback.

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Review from Gilford S (Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love living here. The carer is fantastic.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

We're pleased you are enjoying your time at our home. Thank you for your kind review.

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Review from Beverley S (Daughter of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied for my Dad to remain in this care home.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review.

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Review from J G (Daughter of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was in Kent House for 2/52. They were able to offer an immediate respite bed which helped with carer stress.
The environment was clean, tidy and the staff very welcoming. Activities were provided and residents encouraged to take part. As a daughter, I had no complaints but mum happy to go home.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Dear Reviewer,


Thank you for your kind words.


Regards.

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Review from Peter L (Son of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Lovely staff, compassionate and caring. Very professional. Home is clean, warm and welcoming.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for rating us as excellent, we really appreciate your feedback and very kind words.

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Review from Sylvester G (Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very polite, courteous and welcoming and show loving care and patience to the residents.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello, thank you for your kind words, we really appreciate your feedback- Best regards.

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Review from Alejandra Y (Daughter-in-law of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are lovely, very caring and efficient. The rooms seem quite basic but with the projected refurbishment will look very nice, love the doors!
My mother-in-law is very well looked after and included in activities.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello & Thank you for your feedback, we're glad to know that our service is excellent. We are planning our refurbishment in stages, and would love to hear your feedback again after this is done.

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Review from Bernard K (Son-in-law of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the treatment my mother in law is getting at Kent House.
The staff are fantastic. They give her so much time and the facilities are wonderful.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Lovely review, thank you for your kind words - best regards.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Kent House is calculated as follows: ( (148 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 189 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kent House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.

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