Kent House

Augustine Road, Harrow HA3 5NS
Review Us
9.7 152 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided by Kent House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Kent House to find out the exact price for your requirements.

Contact Kent House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kent House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Ebbie Azigwe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.

Parking

  • 10 free parking space available

Kent House Reviews (152)

9.7

Kent House has a Review Score of 9.7 (9.695) out of 10, based on 15 reviews in the last 2 years.
Over all time Kent House has 152 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kent House
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Total of 152, showing 101-120
Review from Joyce D (Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy living here at Kent House. I enjoy reading and knitting and I enjoy going out.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your excellent review! We are thrilled you are happy at Kent House and are enjoying your interests - we really appreciate your feedback- thank you for your time.

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Review from Sheila M (Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for over three months. I feel comfortable and well cared for. I am content and well. I feel that all the staff, and particularly the manager, are dedicated to their work.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello Sheila, thank you for your thoughtful review. We are happy you are enjoying your time at Kent House - kind regards.

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Review from Alan S (Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Yes, I am happy with life in Kent House. I like going out for a walk. The manager is a nice person.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful review, really glad you are enjoying your time at Kent House! Thank you for the review.

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Review from Hilary K (Niece of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is well looked after and Kent House is welcoming and friendly. I am greeted and recognised. They always bring a cup of tea and I can spend time in the conservatory with my aunt to chat in private.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your review and your feedback, Kind regards.

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Review from Dolores P (Friend of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely afternoon. The staff were very attentive and friendly. No smell of urine as I have had in other homes. Our friends are very happy here so that is a good sign.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello Dolores, thank you for an excellent review and your honest opinion, it is really appreciated - Kind regards.

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Review from Jacqueline H (Friend of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wedding anniversary celebration of friends (both in Kent House). Staff extremely caring. A very happy atmosphere.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your wonderful review, we really appreciate your feedback - Many thanks.

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Review from Emma P (Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcome was very good and a chair was seen pulled up for me.
Tea and biscuits were soon offered.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello, great review, thank you for your feedback. We are pleased you enjoyed your time at our home. Thank you.

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Review from Marcella M (Friend of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy to come to celebrate our friend's Diamond anniversary. Everyone present enjoyed the food and whatever that was provided by the care staff they did an excellent job. Many thanks to all of them.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your review, we really appreciate your feedback and we are very glad you enjoyed your time there. Many thanks.

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Review from J P (Friend of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A diamond wedding celebration arranged for two friends, resident at Kent House. Very well organised, full participation of staff (manager/cook/events organiser). Shows how Kent House values and respects the residents and friends/relatives. A lovely celebration enjoyed by all.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Thank you for your kind words. The team always aim to please (and entertain!).


Kind Regards.

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Review from Angela W (Niece of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visited my uncle at Kent House I was so impressed with staff and management. They are doing a very good job. My uncle is very happy at Kent House.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Angela,


Thanks for the great review - your kind words are appreciated by Wendy and her wonderful team.


Best wishes.

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Review from Michael M (Son of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very happy and the staff are very good and nice.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Michael


Thanks for the review - your kind words are appreciated by Wendy and her team.


Best wishes.

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Review from Carmel M (Friend of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kent House is a very friendly place. Residents are taken good care of and the staff are very friendly and helpful.


Lots of activities.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Thank you for your kind review.

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Review from I J (Sister of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is marvellous, generous, friendly, politeness is good. They are efficient and quick. They do take care of their visitors too.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Thank you for your kind review!

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Review from Stephen J (Son of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepdad has a very happy stay in Kent House.
He looks very well. Thank you. All staff very caring.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your excellent review, the staff appreciate your kind words! It's always nice to have recognition- the staff will be pleased! - Best regards

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Review from Edna P (Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Polite, caring, professional service.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for an excellent review. We are really happy you have enjoyed our service and we are very happy to have you! Thank you for your kind words! - Best regards

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Review from Margaret B (Partner of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment of the patients is wonderful.
They are looked after very well indeed. They all seem very happy and content.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello and thank you! We are extremely happy that you gave us an excellent review! Thank you for your kind words! - Best regards

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Review from Edward P (Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Polite, professional service. Kind and caring attitude.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello, you have given us an incredible review, we are glad to have you! We believe our staff are excellent too and we thank you for your kind words!- Best regards

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Review from Alex B (Grandson of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Family BBQ at Kent House great entertainment and food, had all residents involved and was great to see all smiling, dancing and singing.
Staff extremely attentive even on such a busy day and great to all residents.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello, Kent House thank you for your time and for a great response- Best regards.

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Review from Lee B (Grandson of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today was a fantastic day that brought joy to families, staff and most importantly residents. It was great to see so many smiles.
Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello & thank you for attending the event! Kent House appreciates your response - Best regards.

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Review from Tracey S (Niece of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely day at the bbq. Very friendly, great food, fantastic staff. Could not be happier.
Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Dear Tracey,


We aim to please! Thanks for the great review.


Best.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Kent House is calculated as follows: ( (136 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 177 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kent House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.

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