The Meadow

Meadow Drive, Muswell Hill, London N10 1PL
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9.7 159 Reviews
  • The Meadow, London
The Meadow care home in Muswell Hill provides residential and dementia care for 40 residents in purpose-built, en suite accommodation. The home is owned by MHA, a national charity helping to improve the lives of over 19,000 older people across Britain every day.

Personalised care plans are developed with residents and their relatives to enable the care team to provide personalised care and uphold the core values of dignity and respect.

A specially trained music therapist regularly visits The Meadow where they perform live music sessions in a group or one-to-one setting which helps to alleviate isolation and the symptoms of residents living with dementia.

Pastoral support and companionship is provided by a dedicate Chaplain, for residents and their families, whatever their beliefs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1659 – £1854
  • Self-Funded Residential Dementia Care: £1727 – £1917

These prices are only a guideline, please contact The Meadow to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sirisha Kodakandla (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

The Meadow Reviews (159)

9.7

The Meadow has a Review Score of 9.7 (9.725) out of 10, based on 24 reviews in the last 2 years.
Over all time The Meadow has 159 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Meadow
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Total of 159, showing 121-140
Review from J D (Friend of Resident) published on 28 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend has only been here a few weeks. The care seems fine and she seems quite happy here.
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Review from Pauline D (Friend of Resident) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home seems very nice and organised. The only problem I do have is that socks and underwear seem to go missing. I understand this can be difficult and I have addressed it with the home. They are extremely caring, very kind indeed.
Reply from Deborah Langton, Area Manager at The Meadow

Thank you Pauline for kindly writing this review. I am glad that you have experienced the warm caring service delivered at the Meadow to your friend. Apologies that some underwear has gone missing, I note you have addressed this with the home. Please do inform the manager Sirisha should this occur again.


Kind Regards


Deborah

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Review from C B (Daughter of Resident) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was The meadow for three week's respite care. She never really settled in but it was very difficult for her to be away from her home in Staffordshire. The home was good on the whole and staff were helpful and friendly, but my mother found them difficult to understand at times. She could have
done with fewer different people coming in as she found this confusing.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Catherine


Thank you for taking the time to write this review, I am glad that that you found the staff so helpful and friendly. I will feed back to the team regarding the different staff on duty to review around consistency.


Kind regards


Deborah

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Review from Peter G (Friend of Resident) published on 29 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is very happy here, enjoys his walks, food, company and is well looked after. All staff are friendly and helpful and clear in their explanations to us and of the care they provide.
We couldn't have wished for a better home for him.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Peter


Thank you for taking the time to express your views on the service provided at the Meadow. I will pass your wonderful review onto the team and trust that such a review will afford others reassurance when looking for a home for their loved ones.


Kind Regards


Deborah

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Review from Michael L (Resident) assisted by family/friend published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is very happy with the place and care provided by the staff and is looked after very well no complaints.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Michael


Thank you for taking the time to review the services provided at the Meadow. I am glad you have given such positive feedback about your experiences there. However, please always feel free to discuss any improvements you feel we could make, as we are always open to new ideas especially from those that live there as it is your home.


Regards


Deborah

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Review from Frank T (Resident) assisted by family/friend published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find it very good. Staff are extremely helpful day and night, I find the food is excellent. Chef very good, entertainment is always here if I need it, they put on some very good shows, I sleep very well in this home, residents are very friendly.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Frank


Thank you for taking the time to write this review, your feedback is valued and appreciated by us all.


I will relay your positive feedback to the team. However, do always feel free to discuss any recommendations for further improvements as we are always open to change and it is your home and therefore your opinion that matters most.


Regards


Deborah Langton

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Review from Daniel M (Son of Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first visit and I arrived first thing in the morning as I travel from Kent. The team were brilliant, so friendly and caring. They worked non-stop throughout the entire morning. Their passion and compassion for every resident was a joy to see. I leave here today, feeling so grateful that
my mum is in such wonderful hands. It is difficult being so far away but they have made it a happy, pleasant home for my mum and all the residents. I have total respect and gratitude to the team I met here today. I could not wish for my mum to be in a nicer place with nicer people. Thank you.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Daniel


Thank you so much for taking the time to write this review. I am so glad that you are pleased with the service delivered at the Meadow and will relay this to the team with gratitude. I am sure your words will provide a great deal of reassurance to others looking for a care home for their loved ones.


If you think of any additional activities or dishes your mother would like introduced please do let the manager know.


Regards


Deborah

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Review from Angela P (Daughter of Resident) published on 18 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I visited the care home and both decided that this would be the perfect place for my mother. During this visit a woman approached us to tell us that she has looked at a lot of care homes and this was the best one that she had seen.
The atmosphere was pleasant there was nice sense of space,
it was clean and the people seemed content. The staff were kind and helpful, so we were very happy when my mother was accepted into this home. I felt that it was the perfect environment for my mother to be in.
Reply from Deborah Langton, Area Manager at The Meadow

Der Angela


Thank you for your wonderful words of praise and taking the time to complete this review, it really is appreciated. I will feed back your words to the team at the Meadow, I know they work hard to provide the service you have seen and it is so rewarding when they are given this feedback and know others recognise this and that they are making a difference to the lives of our residents.


Thank you again.


Regards


Deborah

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Review from S G (Power of Attorney of Resident) published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Good food.
Interesting activities.
Friendly.
Welcoming.
Clean (without being antiseptic!)
Lovely surroundings.
Arrived mid afternoon, security code door, welcomed to the end of a sing-song, offered tea and biscuits, everyone cheerful and now enjoying conversation and listening
to Glenn Miller.
Reply from Deborah Langton, Area Manager at The Meadow

Thank you for taking the time to complete this review and for putting so much detail into this. Thank you also for showing such high appreciation of the service delivered at The Meadow.


I am sure your review will help others when looking for a care home, it will also be fed back to the team which I am sure they will gratefully receive.


Regards


Deborah

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Review from W D (Daughter-in-law of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely care home, with a friendly caring environment. Lovely staff and a real community feel.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Wendy


Thank you so much for your wonderful review. I will relay your sentiments to the team and I am sure they will appreciate this.


Please do share with us if you think of any way we could improve even further as we are always open to change.


Kind Regards


Deborah

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Review from Melissa P (Daughter of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother's sudden arrival at the care home was handled with sensitivity and the minimum of fuss. The environment is bright and well cared for. It is very clean and organised in such a way that residents are safe at all times whilst being given the opportunity to move freely between shared areas. Staff
are attentive without being overbearing. Care plans are detailed and accessible at all times. Family members are welcomed and encouraged to contribute to the care of residents. The management is professional at all times.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Melissa


Thank you for completing this review, I am so glad your mother has settled in well. However, we are always looking at other ways to improve. If you think of any acitivities, interests or hobbies we could assist your mother with to make her experience even more enjoyable please do let us know.


Regards


Deborah Langton
Area Manager

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Review from Yvonned K (Daughter of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Meadows is located in a very pleasant area. The gardens are lovely and nearby shops are great. The staff have been exceptional with my mum, professional and caring beyond what I would ever have expected. My mum says the same and says she will miss the staff when she leaves.
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Review from Richard S (Son of Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has settled in well to The Meadow. The staff are friendly and caring. I also feel that they have a good understanding of his needs.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Richard


Thank you for your wonderful review of the services provided at the Meadow, I am so pleased you are happy with the home and the care they provide for your father.


I will relay your kind sentiments to the team.


Regards


Deborah

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Review from Catherine W (Daughter of Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has had a very good overall experience at the home since his arrival in February 2016. He seems very happy and settled. The staff are very attentive and show a lot of patience and respect towards him. The facilities and the environment are very good and it's great to be surrounded by well-kept
gardens in an urban area. The other residents seem very pleasant and friendly. My father's transition from his home in Yorkshire to a residential home in London (to be close to my brother) has gone extremely well - better than expected and The Meadows has played a large part in this.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Catherine


Thank you for your review of the Meadow. Our values are treating our residents as we would want to be treated, with dignity and respect. It is good to hear that your father has been supported in this way and had such a positive transition.


I will relay your sentiments to the team.


Regards


Deborah

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Review from R A (Brother of Resident) published on 27 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I talked to the management team after my sister's recent visit to hospital (by no means her first) after a seizure. They convinced me of what we should do next - and more importantly of what we should not do next - in the current circumstances.


I am happy that my sister is as happy and comfortable

as it is possible for her to be, granted her condition, being cared for by The Meadow. They know her, they understand her, they treat her well.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Richard


Thank you for taking time to review the service delivered to your sister. It is heart warming to see such a wonderful review and know that you have the peace of mind of your sister being in a home that cares for her so well. I will of course relay your sentiments back to the team and thank you once again.


Regards


Deborah

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Review from S J (Nephew of Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Meadows is an excellent care home.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Stephen


Thank you for taking the time to write this wonderful review of the services delivered at The Meadow. We are, however, always looking for ways to improve. If you ever think of anything, a hobby or interest we could build into the activities or food into the menu, please do let us know.


Kind Regards


Deborah

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Review from Eileen K (Partner of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has become more relaxed since his stay and I am also relaxed knowing he is in good hands and secure. The staff, including management, are very helpful and always caring.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Eileen
Thank you so much for your wonderful review, it is good to hear that you see your partner being so well cared for and find the management and staff team so helpful.


I will feed your wonderful sentiments back to the team.


Regards


Deborah

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Review from Evelyn A (Private Carer of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and the care support the staff are given is excellent.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Evelyn
Thank you for reviewing our service that you visit and giving such wonderfully complementary feedback, it is appreciated.


I will relay your sentiments to the team at The Meadow.


Regards


Deborah

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Review from Philip W (Nephew of Resident) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of The Meadow has been very positive. In particular my relative has been cared for after a bout of pneumonia with kindness and professionalism. (Unlike previous care I have experienced). The staff have made my aunt always feel safe even when she has been difficult. All in all I think The
Meadow does a great job.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Philip


Thank you for taking the time to write a review of the Meadow. I am so glad to hear you have had such a positive experience of the care provided there and that your Aunt was so well supported during her illness.


Kind Regards


Deborah Langton

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Review from Suzanne G (Daughter of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at The Meadows for nearly three years and has received overall excellent care. There has been a decline in her condition (PSP) and the staff at The Meadows are dealing with this well with a body hoist and softened food and feeding. She was encouraged to move to a nursing
home but this has still not happened (NHS funding mishaps) but she wants to stay where she is and is able to be cared for here. My only gripe is with missing laundry and poor lack of detail in my mothers clothing choices, and lost post , all of which seem careless and annoying.
Reply from Deborah Langton, Area Manager at The Meadow

Dear Suzanne


Thank you for taking the time to complete the review of your experience of the services provided at the Meadow. It is great to know how much you value the services provided to your mother and how much you recommend the home.


Please do drop in and discuss with the manager if you have any concerns regarding laundry/post going astray though as we will gladly assist to locate or look into this further.


Kind Regards


Deborah

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for The Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for The Meadow is calculated as follows: ( (198 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 269 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Meadow is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Sirisha Kodakandla

Job Title: Home Manager Joined: 2015

Sirisha joined MHA in 2015 as Home Manager of The Meadow.

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