The Meadow, London, London
The Meadow, London, London
The Meadow, London, London

The Meadow provides a versatile dementia care service, employing skilled carers and, with regularly updated care packages, uses the person centred approach to meet the many and varied needs of each individual. It prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect.

The Meadows believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Carers encourage personal freedoms and an active lifestyle, while being available 24/7 and taking pride in a standard of professionalism recognised by regulators and related health experts.

Part of the volunteer charity MHA, The Meadow benefits from a depth of care experience and expertise this nationally respected company can bring.

Group: MHA (Methodist Homes)

Local Authority / Social Services: London Borough of Haringey Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Filipino, Spanish; Castilian, French, Swahili

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Sheltered Housing • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Meadow: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Meadow has a Review Score of 9.6 (9.557)

The Review Score of 9.6 (maximum of 10) for The Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 64 Reviews over all time. This Average Rating is also the rating value for The Meadow in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.557 for The Meadow is calculated as follows: ( (466 Excellents x 5) + (253 Goods x 4) + (39 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 760 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Meadow is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 23 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    43
  • Good
    20
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Meadow?

  • Extremely LIKELY
    53
  • Likely
    11
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Meadow

  • Daughter of Resident/Service User
    22
  • Friend of Resident/Service User
    9
  • Son of Resident/Service User
    8
  • Grandson of Resident/Service User
    4
  • Brother of Resident/Service User
    3
  • more

From the first viewing, this home stood out. During the moving-in process and settling in trial it has been smooth and made easy by the professional, caring and kindly staff. Activities on offer have encouraged a somewhat reluctant resident to join in - even on the periphery. This has been of benefit to the resident and a relief to the family. Thank you for your kindness.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From visiting the care home in October 2017, I have been impressed with all aspects of the home. The initial review process was personal and pertinent to my father and we were made to feel so welcome. All members of staff appear to have been trained to a high standard showing care and concern when needed. So glad we found this gem in Muswell Hill, having been to see other homes that were in comparison, substandard.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been so impressed with the time, care and support all of the team at the Meadow have given to Dad as he has transitioned to live full-time as a resident of The Meadow. The team have taken the time to get to know Dad, his needs and with all of this information, helped him to settle well into life at The Meadow. The team are always open to answering any questions (either in person or over the phone) we have and to make us feel welcome and involved.

Alongside this, the location, services, outdoor space at The Meadow are of a really high quality.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Isabel was a great help. She responded very effectively and was very kind to give updates on our friend's health status.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My mother is semi-blind and has dementia. We were impressed with the standard and the feeling of The Meadow compared with other care homes we visited. Since she moved into the home 8 months ago the service has proved excellent.
Both staff and residents have provided a very comfortable and supportive surroundings with rest and activities well balanced. The in-house hygiene and personal care facilities are very good.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother recently moved to the care home from her sheltered flat. The staff were very welcoming and friendly.
They have encouraged her to become involved in activities and have treated her in a warm and friendly manner.
The management have been very helpful and pro-active.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sirisha Kodakandla, Home Manager at The Meadow responded to this review on 31 Oct 2017:

Thank you for your wonderful feedback. I will make sure to pass on your comments to our team here at The Meadow who will feel all the more supported and appreciated.

My mother is the oldest resident at 105 years old.
She is the longest resident - 8 years to date.
For me and my two sisters, the most important aspects of The Meadow are the genuinely caring staff.
We are very happy with all aspects.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother-in-law has Alzheimers and we feel very lucky to have found The Meadow for her care. Every staff member is kind, friendly and the management are empathetic and very capable. I cannot fault this care home.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has Alzheimer's and it was decided best if she was brought closer to me. It was a big decision to try and move her from Liverpool to London but I do feel so very fortunate that we managed to get her a room at The Meadow.
The staff are absolutely wonderful, patient, kind and welcoming. The management team could not have made this emotional upheaval any easier. Professional, caring and always wanting to help, I honestly cannot praise the home enough.
My mum is so well looked after.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister has Alzheimer's disease.
She was the main carer for our mother when she suffered from the same disease, so she has been aware of the full consequences for herself and has no delusions about it.
She wants it to end as soon as possible.
The Meadow has been good for her.
The extreme anxiety and distress she has felt in the past has been largely eradicated by the care received there. She remains confused which she often finds frustrating, but as this is a fundamental condition of the disease it cannot be prevented.
Most importantly she feels safe and secure there.
The staff are great, very patient, supportive and helpful.
This is a job often involving incontinence problems, often several times a day.
This is not a care career involving the possibility of expanding hope and horizons as with the beginning of Life but rather of a deteriorating situation towards its end.
The staff deal with this with patience and fortitude.
Visiting can be surprisingly a very positive experience, not always the case with other care homes.
The large organised social events there are particularly successful and fun to go to.
The premises are kept very clean. The maintenance staff are efficient and responsive.
The gardens are well kept and very pleasant to wander in and use.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Meadow care home is a very calm environment. Staff are kind and caring. It is well run.
The activities coordinator works hard to provide an interesting programme for the residents.
The home is kept very clean and has a very nice garden.
Some residents would benefit from more 1 to 1 from carers.
The volunteer visitors and minister are appreciated by the residents.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Raden Mauremootoo, Area Manager at The Meadow responded to this review on 31 Jul 2017:

Thank you for taking the time to tell us about your experiences of The Meadow.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.

The home really does feel and look like a home from home. The carers and other staff are kind and pleasant, even in stressful situations. I was particularly impressed with the personal care and attention, both my parents receive and I feel they are being well looked after.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Raden Mauremootoo, Area Manager at The Meadow responded to this review on 04 Aug 2017:

Thank you for taking the time to tell us about your experiences of The Meadow.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team and the management team. Thank you again.

The Meadow itself is a beautiful spot you would think you were actually out of London as you enter from Meadow Drive. When you enter The Meadow residential unit it feels homely, relaxing, like a small welcoming hotel and it has a lovely garden where everyone has access. The staff are like family caring and helpful. I feel so very lucky that my father was offered it as his home. They care so much for people with dementia. Thank you.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Raden Mauremootoo, Area Manager at The Meadow responded to this review on 31 Jul 2017:

Dear June,
Thank you for taking the time to tell us about your experiences of The Meadow.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.

As I live abroad, this was my first visit. I am not able to give an in-depth review, but my mother seemed very comfortable and well cared for.

How likely would you be to recommend The Meadow? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Mum moved in two months ago and has settled well. The home has a happy feel and staff appear to be very professional and caring. The assistant manager is lovely. The family have been impressed with The Meadow and are confident that we found the best place to suit Mum's needs.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My visits to the home have been very satisfying to see my father being taken care of. The staff seem to cope very well with the residents.

How likely would you be to recommend The Meadow? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

There is a calm and peaceful atmosphere at The Meadow and the staff are warm and caring. It's perhaps at times a little too quiet and more stimulation and physical activity would be helpful for some residents. However, it is good that it feels like 'home', rather than an institution, and too much corralling into activities would detract from the homely atmosphere.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I have always found my friend in a very clean and tidy condition. The staff have always been so helpful and kind. Very pleased with his treatment.

How likely would you be to recommend The Meadow? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

As my mother was a resident until her death in 2015, I was pleasantly surprised at the change I now see when visiting a friend who is a new resident. The staff were always very caring but the atmosphere now is very homely, happy and calm - even more than before. The level of care is excellent with residents able to make their rooms like a home from home. The activities now on offer are excellent with a very wide range of opportunities for residents to take part in activities that they enjoy.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 13 Mar 2017:

Dear Lynwen

Thank you so much for taking the time to complete this review. We are always looking for ways to improve our services and I am glad you have seen the continued improvements and new ways of working we have created over the last two years to add to our great care. It means a lot when others recognise how much farther we have come in our striving to change a good service to a great service.

Kind regards

Deborah

Very kind and attentive care. A lot of activities for the residents to take part in. Food seems to be good and regularly served. A happy atmosphere among carers. Clean and well maintained. I have been going regularly to see my friend for the five years she has been resident and have been impressed by The Meadow she is happy there.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 06 Mar 2017:

Thank you so much for taking the time to write this review. It is wonderful to hear that you have experienced such great dignified and respectful care in the five years you have visited your friend as these are our underlying values as an organisation and what we strive for.

I will pass on your kind words to the team and thank you once again.

Regards

Deborah

My mother was The meadow for three week's respite care. She never really settled in but it was very difficult for her to be away from her home in Staffordshire. The home was good on the whole and staff were helpful and friendly, but my mother found them difficult to understand at times. She could have done with fewer different people coming in as she found this confusing.

How likely would you be to recommend The Meadow? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Deborah Langton, Area Manager at The Meadow responded to this review on 20 Jan 2017:

Dear Catherine

Thank you for taking the time to write this review, I am glad that that you found the staff so helpful and friendly. I will feed back to the team regarding the different staff on duty to review around consistency.

Kind regards

Deborah

Our friend has only been here a few weeks. The care seems fine and she seems quite happy here.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home seems very nice and organised. The only problem I do have is that socks and underwear seem to go missing. I understand this can be difficult and I have addressed it with the home. They are extremely caring, very kind indeed.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 15 Feb 2017:

Thank you Pauline for kindly writing this review. I am glad that you have experienced the warm caring service delivered at the Meadow to your friend. Apologies that some underwear has gone missing, I note you have addressed this with the home. Please do inform the manager Sirisha should this occur again.

Kind Regards

Deborah

My friend is very happy here, enjoys his walks, food, company and is well looked after. All staff are friendly and helpful and clear in their explanations to us and of the care they provide.
We couldn't have wished for a better home for him.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 28 Dec 2016:

Dear Peter

Thank you for taking the time to express your views on the service provided at the Meadow. I will pass your wonderful review onto the team and trust that such a review will afford others reassurance when looking for a home for their loved ones.

Kind Regards

Deborah

This was my first visit and I arrived first thing in the morning as I travel from Kent. The team were brilliant, so friendly and caring. They worked non-stop throughout the entire morning. Their passion and compassion for every resident was a joy to see. I leave here today, feeling so grateful that my mum is in such wonderful hands. It is difficult being so far away but they have made it a happy, pleasant home for my mum and all the residents. I have total respect and gratitude to the team I met here today. I could not wish for my mum to be in a nicer place with nicer people. Thank you.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 04 Dec 2016:

Dear Daniel

Thank you so much for taking the time to write this review. I am so glad that you are pleased with the service delivered at the Meadow and will relay this to the team with gratitude. I am sure your words will provide a great deal of reassurance to others looking for a care home for their loved ones.

If you think of any additional activities or dishes your mother would like introduced please do let the manager know.

Regards

Deborah

The resident is very happy with the place and care provided by the staff and is looked after very well no complaints.

How likely would you be to recommend The Meadow? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 06 Dec 2016:

Dear Michael

Thank you for taking the time to review the services provided at the Meadow. I am glad you have given such positive feedback about your experiences there. However, please always feel free to discuss any improvements you feel we could make, as we are always open to new ideas especially from those that live there as it is your home.

Regards

Deborah

I find it very good. Staff are extremely helpful day and night, I find the food is excellent. Chef very good, entertainment is always here if I need it, they put on some very good shows, I sleep very well in this home, residents are very friendly.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 06 Dec 2016:

Dear Frank

Thank you for taking the time to write this review, your feedback is valued and appreciated by us all.

I will relay your positive feedback to the team. However, do always feel free to discuss any recommendations for further improvements as we are always open to change and it is your home and therefore your opinion that matters most.

Regards

Deborah Langton

Excellent care.
Good food.
Interesting activities.
Friendly.
Welcoming.
Clean (without being antiseptic!)
Lovely surroundings.
Arrived mid afternoon, security code door, welcomed to the end of a sing-song, offered tea and biscuits, everyone cheerful and now enjoying conversation and listening to Glenn Miller.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Deborah Langton, Area Manager at The Meadow responded to this review on 09 Nov 2016:

Thank you for taking the time to complete this review and for putting so much detail into this. Thank you also for showing such high appreciation of the service delivered at The Meadow.

I am sure your review will help others when looking for a care home, it will also be fed back to the team which I am sure they will gratefully receive.

Regards

Deborah

This is a lovely care home, with a friendly caring environment. Lovely staff and a real community feel.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 09 Sep 2016:

Dear Wendy

Thank you so much for your wonderful review. I will relay your sentiments to the team and I am sure they will appreciate this.

Please do share with us if you think of any way we could improve even further as we are always open to change.

Kind Regards

Deborah

My mother's sudden arrival at the care home was handled with sensitivity and the minimum of fuss. The environment is bright and well cared for. It is very clean and organised in such a way that residents are safe at all times whilst being given the opportunity to move freely between shared areas. Staff are attentive without being overbearing. Care plans are detailed and accessible at all times. Family members are welcomed and encouraged to contribute to the care of residents. The management is professional at all times.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 30 Aug 2016:

Dear Melissa

Thank you for completing this review, I am so glad your mother has settled in well. However, we are always looking at other ways to improve. If you think of any acitivities, interests or hobbies we could assist your mother with to make her experience even more enjoyable please do let us know.

Regards

Deborah Langton
Area Manager

My father has been a resident in the dementia wing for 9 months. He had not settled well in his previous care home, but he is very contented and relaxed at The Meadow. The atmosphere is friendly and homely, and family visits are most welcome (including my toddler grandson who loves to join in the weekly singsong sessions). The staff treat my dad with courtesy and are attentive to his needs and capacities. It is easy for a doctor to see him when needed as she visits the home every Friday and she has sorted a troublesome skin complaint. My father eats well and has put on weight, after being significantly underweight. He enjoys the activities, especially regular worship and singing. He is 96-years old.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Sirisha Kodakandla, Home Manager at The Meadow responded to this review on 22 Aug 2016:

Thank you for your lovely feedback. We are so pleased that we have been able to improve the quality of life for your Father.

My sister and I visited the care home and both decided that this would be the perfect place for my mother. During this visit a woman approached us to tell us that she has looked at a lot of care homes and this was the best one that she had seen.
The atmosphere was pleasant there was nice sense of space, it was clean and the people seemed content. The staff were kind and helpful, so we were very happy when my mother was accepted into this home. I felt that it was the perfect environment for my mother to be in.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 18 Nov 2016:

Der Angela

Thank you for your wonderful words of praise and taking the time to complete this review, it really is appreciated. I will feed back your words to the team at the Meadow, I know they work hard to provide the service you have seen and it is so rewarding when they are given this feedback and know others recognise this and that they are making a difference to the lives of our residents.

Thank you again.

Regards

Deborah

The Meadows is located in a very pleasant area. The gardens are lovely and nearby shops are great. The staff have been exceptional with my mum, professional and caring beyond what I would ever have expected. My mum says the same and says she will miss the staff when she leaves.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My father has settled in well to The Meadow. The staff are friendly and caring. I also feel that they have a good understanding of his needs.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 11 Aug 2016:

Dear Richard

Thank you for your wonderful review of the services provided at the Meadow, I am so pleased you are happy with the home and the care they provide for your father.

I will relay your kind sentiments to the team.

Regards

Deborah

My father has had a very good overall experience at the home since his arrival in February 2016. He seems very happy and settled. The staff are very attentive and show a lot of patience and respect towards him. The facilities and the environment are very good and it's great to be surrounded by well-kept gardens in an urban area. The other residents seem very pleasant and friendly. My father's transition from his home in Yorkshire to a residential home in London (to be close to my brother) has gone extremely well - better than expected and The Meadows has played a large part in this.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 11 Aug 2016:

Dear Catherine

Thank you for your review of the Meadow. Our values are treating our residents as we would want to be treated, with dignity and respect. It is good to hear that your father has been supported in this way and had such a positive transition.

I will relay your sentiments to the team.

Regards

Deborah

I talked to the management team after my sister's recent visit to hospital (by no means her first) after a seizure. They convinced me of what we should do next - and more importantly of what we should not do next - in the current circumstances.

I am happy that my sister is as happy and comfortable as it is possible for her to be, granted her condition, being cared for by The Meadow. They know her, they understand her, they treat her well.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 27 Jul 2016:

Dear Richard

Thank you for taking time to review the service delivered to your sister. It is heart warming to see such a wonderful review and know that you have the peace of mind of your sister being in a home that cares for her so well. I will of course relay your sentiments back to the team and thank you once again.

Regards

Deborah

I have been to a number of residential care homes and I can confidently say that the Meadow is one of the nicest I have seen. Firstly the staff are unbelievably kind, considerate, friendly and willing to help at all times. The building is very well lit, extremely well kept to a high standard. There is generous room for residents to walk about and lovely areas for socialising and TV in addition to external balconies to take fresh air. The food is excellent and plentiful. I should not hesitate to recommend it.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 30 Jun 2016:

Dear Marie

Thank you so much fo your wonderful kinds words. I am so pleased that you have experienced the warmth and caring service provided at the Meadow to your friend and others.

I have relayed your feelings to the team and I am sure this review will give great comfort to others who are looking for a home for their loved ones and friends.

Regards

Deborah

The Meadows is an excellent care home.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 26 Jun 2016:

Dear Stephen

Thank you for taking the time to write this wonderful review of the services delivered at The Meadow. We are, however, always looking for ways to improve. If you ever think of anything, a hobby or interest we could build into the activities or food into the menu, please do let us know.

Kind Regards

Deborah

My partner has become more relaxed since his stay and I am also relaxed knowing he is in good hands and secure. The staff, including management, are very helpful and always caring.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 06 Jun 2016:

Dear Eileen
Thank you so much for your wonderful review, it is good to hear that you see your partner being so well cared for and find the management and staff team so helpful.

I will feed your wonderful sentiments back to the team.

Regards

Deborah

My experience of The Meadow has been very positive. In particular my relative has been cared for after a bout of pneumonia with kindness and professionalism. (Unlike previous care I have experienced). The staff have made my aunt always feel safe even when she has been difficult. All in all I think The Meadow does a great job.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 04 May 2016:

Dear Philip

Thank you for taking the time to write a review of the Meadow. I am so glad to hear you have had such a positive experience of the care provided there and that your Aunt was so well supported during her illness.

Kind Regards

Deborah Langton

My husband and myself were able to view the home before our elderly cousin was admitted. We were made very welcome by a hospitable manager and staff and shown the room and all facilities. Although our elderly and vulnerable cousin has only been in The Meadow for a few weeks, he seems very happy and secure and is pleased with his new way of life.
The staff are very helpful and nothing seems too much trouble. He says he feels safe and secure, with staff checking on him throughout the night. The food is good and wholesome and there are daily activities for the residents. The rooms are nicely decorated, all being en-suite and the communal areas are very pleasantly furnished. There is also a sun terrace and gardens.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 15 Apr 2016:

Dear Pauline

Thank you so much for taking the time to write a review of your experiences of the service provided to your cousin at the Meadow. It is wonderful to hear that he is enjoying his time there and feels safe in his new home.

Kind Regards

Deborah

My mother has been a resident at The Meadows for nearly three years and has received overall excellent care. There has been a decline in her condition (PSP) and the staff at The Meadows are dealing with this well with a body hoist and softened food and feeding. She was encouraged to move to a nursing home but this has still not happened (NHS funding mishaps) but she wants to stay where she is and is able to be cared for here. My only gripe is with missing laundry and poor lack of detail in my mothers clothing choices, and lost post , all of which seem careless and annoying.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 14 Apr 2016:

Dear Suzanne

Thank you for taking the time to complete the review of your experience of the services provided at the Meadow. It is great to know how much you value the services provided to your mother and how much you recommend the home.

Please do drop in and discuss with the manager if you have any concerns regarding laundry/post going astray though as we will gladly assist to locate or look into this further.

Kind Regards

Deborah

My grandfather sees very comfortable and pleasant with his new surroundings.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 14 Apr 2016:

Dear Sam

Thank you for taking the time to complete this review of the services provided to your grandfather at the Meadow, I will relay your sentiments to the team there. Your saying you would highly recommend the service to the others is so rewarding to the team and I am sure will provide great comfort to others when looking for a care home for their loved ones.

Kind Regards

Deborah

My sister has been a resident about three years. Despite her short memory loss she has remained reasonably happy. She is always clean and well dressed and room attractive. Inevitably she has favourites among the staff, but they all seem to know her and care about her. I am always well received and my concerns are met. Thank you all a credit to Methodism.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 11 Apr 2016:

Dear George

Thank you for such a wonderful and open review of the Meadow. When people are trying to find a care home for their loved ones, reviews such as yours give them so much hope.

I will pass on your views to the team and thank you once again.

Regards

Deborah

I have been a volunteer at the Meadow since July 2014. I have noticed how the staff always treat the residents with great dignity and respect. I have assisted the activities manager, by running a chair aerobics class. I am very impressed by the variety of activities on offer and the way the activities manager relates in a very caring way with the residents. I have accompanied residents on a number of outings, which have been very much enjoyed.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 07 Apr 2016:

Dear Gill

Thank you for both your wonderful review of the services provided at the Meadow and for your own personal contribution as a volunteer. Our volunteers are so appreciated for all that they do and we consider you very much part of the Meadow team.

Regards

Deborah

I visit my mother regularly and am always welcomed by all carers. Carers treat all residents with kindness, care and compassion and engage in regular conversation and contact with all residents and visitors. When carers change shifts they say 'hello' to each resident in turn, it appears as one 'family unit', meal times are all inclusive, grace is often said. Atmosphere is always calm and a real home from home. I feel reassured that my mother is in such a caring environment.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 07 Apr 2016:

Dear Charlotte

Thank you so much for your kind words of recognition for the care and support provided at the Meadow. I agree that it is becoming a home away from home, especially with the strong team working and the dignity and respect they give to all.

Regards

Deborah

My mother moved into The Meadows 3 weeks ago. The team of carers has been very good, patient and encouraging her to join in with activities, ensuring that she eats and participates to keep herself clean and tidy. The care home has been welcoming and has a lovely garden to go into as well as music and activities. It has been great.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 06 Apr 2016:

Dear Janis

Thank you for your wonderful feedback and review of the services provided to your mother at The Meadow. I will feed this back to the team and am sure that they will appreciate the wonderful recognition you have given them.

Kind Regards

Deborah

- Very nice, friendly environment.
- Open, easily accessible staff.
- Food - maybe not up to scratch.
- Nice facilities.
- Quick if in need of help.

How likely would you be to recommend The Meadow? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 06 Apr 2016:

Dear Lydia

Thank you so much for your review of the services provided at the Meadow, I am so pleased you are happy with the service overall. Please do drop in to speak to the manager regarding any food preferences that should be considered though as we are always open to change and more than happy to change the menu choices.

Regards

Deborah

Very good. 8.5/10.

How likely would you be to recommend The Meadow? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 06 Apr 2016:

Dear Adam

Thank you for completing a review of the services provided at the Meadow. It is great to see such wonderful ratings. However, we are always open to ways of improving, please do drop in and speak to the manager about any food preferences you believe would be more suitable.

Kind regards

Deborah

Love coming here to see our grandpa as all the staff are really caring and kind, the facilities are good along with the cleanliness of the rooms. The only noticeable fault our downer would be the food, my grandpa has told us it could be better and that he's been served food he doesn't like.

How likely would you be to recommend The Meadow? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 06 Apr 2016:

Dear Juliette

Thank you for kindly giving us this review. It is so good to hear such positive and warm comments about your visits and the service delivered at the Meadow. I will ask the team to ensure they conduct some one to ones regarding the food as I know they obtain feedback in group meetings but this may be better in your grandfathers case.

Please do drop in to see the manager and discuss any preferences you know your grandfather may have.

Kind Regards

Deborah

All the staff are very kind and friendly. I feel my mother is being taken care of in an understanding environment. The rooms are quite small, but adequate. It's nice that is is quiet and peaceful - no one shouting, as I have heard in other homes I have visited. But there can at times be too little going on, as there is only one activities organiser and he obviously can't work 24/7 or be on both floors at once.

How likely would you be to recommend The Meadow? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Deborah Langton, Area Manager at The Meadow responded to this review on 06 Apr 2016:

Dear Maggy

Thank you for completing this review and giving such appreciation of the staff team at the Meadow. I agree not one activity organiser is able to be in two places at once and Paul is including care workers in the activities for the home now, whether they be one to one or group activities.

We are continuously looking for ways to improve and thank you for your comments.

Regards

Deborah

Whenever we visit our neighbours, we are always impressed with the homely atmosphere at the home and the staff who are always so helpful and friendly.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 05 Apr 2016:

Dear Phil

Thank you so much for your wonderful feedback and review of the services provided at The Meadow. These reviews are important to us as we need to know how others find our services and we always strive to make continuous improvements. That said, the review is only slightly short of excellent and I will feed these wonderful comments back to the team.

Thank you for taking the time to do this, it is appreciated.

regards

Deborah

The management and the care support the staff are given is excellent.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 26 May 2016:

Dear Evelyn
Thank you for reviewing our service that you visit and giving such wonderfully complementary feedback, it is appreciated.

I will relay your sentiments to the team at The Meadow.

Regards

Deborah

Friendly staff, bright and clean building. Residents are well tended to.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 05 Apr 2016:

Dear Curtis

Thank you for taking the time to review the services provided at the Meadow and thank you for such a wonderful recognition of the services provided there in your rating of excellence.

I will share your sentiments with the team.

regards

Deborah Langton

Very friendly staff and they really give excellent personal attention to each patient. I feel very reassured after seeing the interaction.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at The Meadow responded to this review on 05 Apr 2016:

Dear Kiki

Thank you very much for your wonderful review of the services provided at the Meadow, it is great to see the wonderful recognition of the teams work.

Regards

Deborah Langton

Moving mum to a care hoe was a big step for us all but everyone at the Meadow made us so welcome. Mum is very happy there. She enjoys the delicious food and the kindness of all the staff. I never thought the move would be so successful so quickly, but The Meadow have provided mum with a comfortable home where she feels safe and cared for. Visitors are also made to feel welcome. The home is clean and attractive and the daily activities provide social interactive and stimulation. My mother also very much appreciated it's Christian links and values.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Services Manager at The Meadow responded to this review on 24 Mar 2016:

Dear Janice

Thank you so much for expressing your recognition and thanks for the service provided at the Meadow. It is great to hear that mum has settled well and is happy with her care.

We do welcome family as you said and look forward to seeing you at one of our many social events in the summer.

Regards

Deborah

I think the home is great, my Grandad is comfortable and is improving every time I come to visit, so I'm happy with the service and support here.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Services Manager at The Meadow responded to this review on 24 Mar 2016:

Dear Jack

Thank you for your expressing your views regarding the service provided to your grandad. I am so pleased that you are able to see a continued improvement in him from the care and support that the team give.

Kind Regards

Deborah

My relative moved into The Meadow in May 2015. I find the staff very helpful and caring. The rooms are large and airy and the grounds and gardens are lovely. As a visitor or resident there are various kitchenettes where one can make a hot drink. The bedrooms and lounge areas are lovely. I am very satisfied with the level of care that my relative receives.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Deborah Langton, Services Manager at The Meadow responded to this review on 23 Mar 2016:

Dear Marcia

Thank you so much for sharing your views and recognising the great care and support delivered by the staff at the Meadow.

I will share your review with the team.

Kind Regards

Deborah

My mother moved in to The Meadow three months ago from sheltered housing. The move was quite traumatic for her as she has Alzheimer's and she has had several health problems since the move. The staff at The Meadows have proved themselves to be accommodating, kind and attentive. They have involved a dietician, speech therapist and district nurse to improve her wellbeing. The kitchen staff are wonderful and really go the extra mile to provide food my mother will eat. There are activities for those who want to participate but without any pressure for those who don't.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Services Manager at The Meadow responded to this review on 21 Mar 2016:

Dear Vanessa

Thank you so much for your wonderful review and recognition of the great care and support delivered at the Meadow. When people look for care homes it is so important to know not only that someone feels the care is great but in what ways.

I will pass on your sentiments to the team.

Regards

Deborah Langton

The care home I visit (and have been visiting for over 20 years - 12 years as a volunteer) has been undergoing a difficult time for the past few months. This has been due to the loss of 3 senior management staff who had created an excellent atmosphere and ethos over several years. They knew both staff and residents well - something that takes time to develop. Having said that, the present deputy manager has been highly praised for the way in which she deals with new residents. And the activities co-ordinator does his best to involve as many residents as possible, encouraging some of those from the dementia unit to join the rest upstairs.

How likely would you be to recommend The Meadow? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Safety / Security: Good

Rooms: Good

Deborah Langton, Services Manager at The Meadow responded to this review on 18 Mar 2016:

Thank you Zena

I know it is difficult when you have a management team change. However, we have such an overwhelmingly positive response to the new management team, some views of which you share and I thank you for taking the time to express this.

I will relay your kind words to the team including the Activity coordinator.

Regards

Deborah Langton

My mother is very happy in The Meadow. The staff take very good care of her and provide a happy and safe environment. I think this allows her to flourish and enjoy her life even though she is suffering from dementia.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Services Manager at The Meadow responded to this review on 15 Mar 2016:

Dear Hugh

Thank you so much for such a wonderful review, it is really appreciated how much you value and support the home.

Kind Regards

Deborah

My aunt (more like a second mother) has been living at The Meadow since November 2014. Since the beginning she has been very well cared for. She has a lovely room, kept very clean and tidy. The staff are all caring and friendly, and the management has been of great support to me when dealing with initial financial problems. My aunt is very deaf and unwilling to socialise with the other residents and the home have been prepared to let her live as she wishes and not require her to join in. In my opinion this is a fantastic place and I would have no hesitation in recommending it.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Services Manager at The Meadow responded to this review on 02 Mar 2016:

Dear Denise

Thank you for completing this review and giving such wonderful feedback on the service provision. I am glad that you are happy with the care for your aunt and will share your comments with the team.

I am glad you find the service provision excellent though we are always open to ideas of improvement and welcome any you may have.

Kind Regards

Services Manager

Plenty of opportunities to visit. Good parking facilities. Overall cleanliness very good. Cooking smells before and after meals kept to a minimum. Also hardly any smells sometimes associated with geriatric care.

How likely would you be to recommend The Meadow? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Deborah Langton, Services Manager at The Meadow responded to this review on 26 Jan 2016:

Dear Jean

Thank you for taking the time to review the service delivered to your friend at The Meadow. The staff team do strive to provide a homely clean environment. We are always looking for ways of improving from the Good rated service we are to Outstanding though, so if you ever think of some further activities or changes we could introduce to bring even more enjoyment to your friend please do tell the Manager or Deputy as we would love to hear any ideas you have.

Thank you again.

Regards

Deborah

Having looked at many care homes for my mother, The Meadow stood out from the rest. We have recently been impressed with changes due to new management which have enhanced the service still further. I am always greeted by all staff and given full attention. Any requests or concerns are addressed immediately and appropriately. When I leave after a visit I know that she is in a safe, stimulating and secure environment.

How likely would you be to recommend The Meadow? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Deborah Langton, Regional Services Manager at The Meadow responded to this review on 04 Jan 2016:

Dear Carol

Thank you for taking the time to send in a review of the services provided at The Meadow, we do appreciate all feedback given. I will take great delight in sharing these comments with the team there as they do work hard and will be grateful of your thoughtful recognition.

Kind regards

Deborah

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