35 Woodberry Way, Chingford, London E4 7DY
Owner: Three Willows Care Home Ltd
Person in charge: Sharon Jolley (Care Manager)
Local Authority / Social Services: London Borough of Waltham Forest Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Greek, Modern, French, Hindi, Croatian, Maltese
Single Rooms: 15
Shared Rooms: 3
Rooms with ensuite WC: 18
Weekly Charges Guide: Personal Care Single £700 – £800 , Personal Care Shared (per person) £600 – £700 (These prices are only a guideline, please contact Three Willows to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Three Willows: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Three Willows has a Review Score of 7.7 (7.655)
The Review Score of 7.7 (maximum of 10) for Three Willows is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Three Willows in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for Three Willows is calculated as follows: ( (5 Excellents x 5) + (7 Goods x 4) ) ÷ 12 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.238 Points relating to the number of positive Reviews for Three Willows is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.2 Target = 0.238
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Vanessa H (Friend of Resident) on Monday 6 November 2017. Relates to February 2017.
After searching several Care homes for my friend, I found myself drawn back to Three Willows. The staff are very approachable and always put their residents first.
Over my friends stay they were kind and considerate to his needs, ensuring he has everything he needed. I was kept informed of any changes and invited to visit as often as I wanted to.
When my friend's health deteriorated, they stepped up their care, giving him the time and additional care required, allowing him to stay around with his friends when times got tough. He was allowed to end his days with dignity and respect, with people who really cared about him. Three Willows gave us lovely memories to cherish, which I will never be able to thank them enough for.
How likely would you be to recommend Three Willows? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Good
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Three Willows