Carrington House is a Leighton Buzzard care home that is well respected in the local community for its high standards of elderly care, as well as being able to specialise in care for conditions such as Alzheimer's and Parkinson's disease.

The facility has been set up as ideal for disabled service users, making it a comfortable living environment for all residents, while staff are keen that occupants achieve a satisfying day-to-day lifestyle together with quality care.

Together with a range of activities and social events to enjoy, residents also have Internet access and television points in bedrooms, as well as their own gardens to relax in during the warmer weather.

Group: Holdcare Ltd

Person in charge: Karen Wilkie (Manager)

Local Authority / Social Services: Central Bedfordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single £500 – £650 (These prices are only a guideline, please contact Carrington House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Carrington House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.8 Carrington House has a Review Score of 6.8 (6.763)

The Review Score of 6.8 (maximum of 10) for Carrington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Carrington House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.3 out of 5 from 7 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.471 for Carrington House is calculated as follows: ( (114 Excellents x 5) + (55 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 189 Ratings = 4.471

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.292 Points relating to the number of positive Reviews for Carrington House is based on 7 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12 Target = 0.583 , then divided by 2 = 0.292

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carrington House?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Carrington House

  • Daughter of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Following my cousin's death, it took two requests plus at least one reminder over six months to obtain a refund of fees paid in advance. The visitor's book is often full with no additional pages provided. Visitors are not informed that all security doors used the same code. Incoming mail for residents was left in the entrance area for their visitors to pick up, often letters months old were still there.
It was difficult to find a quiet place to talk when I visited. There was no dedicated small room for visitors, I usually went into the conservatory and my cousin was brought in. It was not particularly warm and often other residents interrupted. The conservatory was also used as a dining room and tables were often being laid during my visit.
While my cousin's en suite bedroom was adequate, the resident's lounges seemed to have nothing more than large screen TV's and chairs around the walls.
There seemed to be a high turnover of staff.
Following my request (I live 90 miles away) I was eventually kept informed (phone, email) when my cousin needed medical attention.

How likely would you be to recommend Carrington House? Extremely Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Visiting mum is a pleasure. The care home is bright, cheery and lively. It is well run, the staff are friendly and go out of their way to help and keep the residents happy. It is very clean and tidy. The bedrooms are airy and the residents are able to personalise them. We visited quite a few care homes when deciding where mum should be and this one fitted all her needs, without being geared for people wanting to do classes like yoga etc, which at 93 my is unable to participate in. Mum is very happy and I can't thank the staff and management enough.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The best thing about Carrington House are the staff. They are always friendly, polite and helpful to us when we visit. My mother-in-law is treated with dignity and the standard of general care is always seen to be excellent.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would like to say how well my mother-in-law was looked after in her time at Carrington House. The way the staff were with her and us could not be faulted and how well we were treated on her passing. Thanks to all.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I last reviewed Carrington House in 2014 and feel compelled to write another review, as the latest CQC Report on Carrington House does not match what I witness, see and experience every week when I visit Dad and what I know Dad experiences on a day to day basis. I found it really difficult when looking at suitable Care Homes with and for Dad and I feel for anybody who is faced with this difficult task now or in the future - the CQC Report, in my opinion, does not reflect the true position at Carrington.

I can absolutely vouch for Carrington. The staff and management have been, and continue to be, fantastic with Dad. He, and I, remain extremely happy with the support and standard of care that he receives and with the cleanliness and practices at the home. My view has not changed on Carrington and I reiterate that, if you are looking for a people-focused, family-feel Care Home you will not find better than Carrington House in my opinion.

In Dad's own words to this day "they treat me like a king here".

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident at Carrington House for a year now and is very settled. The staff and management are excellent and I feel very pleased that he is happy there. The carers are very kind and helpful. Food is good. The activities girls are also excellent and spend a lot of time entertaining residents and taking them out on trips. I would recommend this care home to anyone who is looking for one for a relative.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the home be very well run with plenty of staff who are all very kind, helpful and understanding. They are always willing to help. There are plenty of varied activities organised for those wishing to take part.
The catering is very good, providing good food (according to my wife).
The accommodation is excellent, very clean and well maintained.
Overall, a very well organised and caring home.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was a resident in this care home following the onset of vascular dementia. From the first day Aug 2012 the staff were kind, compassionate and thoughtful. At all times they treated her with dignity and respect. Their care for her went far past what time could reasonably have expected, up to and including the time of her death. The last week of her life her whole family, 5 children, stayed with her 24hrs a day. Nothing was too much trouble for the staff to make our stay comfortable and to support us in every way.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When it came to the time when dad needed to move, my mum and I looked into care homes. Carrington was the first home we came out of and instinctively knew "that's the one". Great staff, activities and services given. Care isn't just about helping someone "survive" until its the end, but helping them "live" and have a good quality of life until times up. The staff are very attentive and they seem to really care about my dad not just because they are paid to, but because they are human beings, I feel relaxed and comfortable knowing dad is being well looked after.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff of this care home are compassionate and kind. My wife, who is a resident patient there is very well attended and I have only gratitude and appreciation fore their kindness and tender loving care they give to an elderly and frail patient. Thanks particularly to the assistant manager for her understanding and kindness.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Excellent

Rooms: Good

Value for Money: Good

Carrington House is a friendly and welcoming home. Both staff and management always go out of their way to support my brother and also me when I'm visiting.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with my mothers care, the staff are very caring and loving and do their very best they can to meet all her needs, both physically and emotionally.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Very happy with the care provided for my mother. Also my father visits regularly and receives a good deal of care and support during this very difficult period of transition. Unfortunately I can only visit at the weekends due to work commitments and length of journey, bit I am confident that my mother is being care for in a kind and considerate manner.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We find the staff very helpful and friendly and deal with any problems that arise efficiently. They also make the visiting relatives very welcome.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum was a resident at Carrington House from March 2012 - Dec 2013. I felt that once mum had settled in which didn't take too long she was well cared for, and she soon got used to staff and the general running of the home. I visited everyday and was mostly happy with everything, the carers were good with mum and me. As like with all homes there is not enough staff. Sometimes all the residents want is someone to sit and chat to them, which the staff don't have time to do always. I still visit the home although mum is no longer there and they now have an activities team which I feel has made a huge difference. I always found Carrington a "homely" home and at the latter part of mums life they could not have been any kinder to mum and all our family which I will never forget.

How likely would you be to recommend Carrington House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I feel they are short staffed and care of clients can suffer, not enough staff to feed, toilet etc. I visit my husband regularly so I can feed him, but do help to feed others. But on the whole I am happy with the care my husband receives.

How likely would you be to recommend Carrington House? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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