Warren Lodge

Everyone is really kind - to me but also to my wife. They explain how things are, they're very polite, everyone always greets you. Melody is always really chatty, I feel very welcome and at home when I come to visit. I've never felt restricted on when I can visit, they are always happy for you to pop in without arranging it, you're never made to feel unwelcome. My wife is always well cared for, she looks neat and tidy and smells good! she can't do anything at all for herself, so you can see she's being looked after by everyone at Warren Lodge. The events are really lovely for all the family. My wife is at the stage that she can't appreciate them but we are always invited to join in, which gives us important family time that we wouldn't otherwise get. They do a great job including us all. The interior displays on the dementia unit are really good, fun to look at, even for me! Goce, Melissa, Kate, Edith, Charne and all the team are wonderful, thank you everyone for all you do.

My mother has been a resident at Warren Lodge since early 2024 and she really has found a new lease of life since moving in. All the staff are so kind and caring, and the care provided is tailored to residents individual needs. They have lots of entertainment, with family and friends being welcomed to join in the fun! Warren Lodge isn't just a care home, it feels like home.

It was a very hard decision to place my Mum into a care home but from the first time I visited Warren Lodge I knew it was the perfect place for her. The Manager and all the staff make you feel very welcome. They are very supportive and always happy to go that extra mile to help myself and my mum. She has settled in well and is very happy here.

Fantastic attentive staff who take great care of my mum in a welcoming, homely environment. There are lots of family events with music and entertainment. Its reassuring to know mum is happy at Warren Lodge and is being well cared for.

It took me a while to find a suitable care home for my mother, when I found Warren Lodge an amazing home. The manager was welcoming and really cares for the residents. The staff are excellent and very caring. I am made to feel most welcome. The events are very good and families are more than welcome to join in. My mother is well cared for and I am happy to have found this amazing care home.

I moved my mother to Warren Lodge from a care home in Devon where she had been placed by the local authority, because I was not happy with the care being provided there. The move to Warren Lodge was a transformative experience. She was very well cared for by the staff of Warren Lodge who were also always very welcoming of me and other family members who visited my mother. The philosophy of Warren Lodge is to prioritise the needs of the residents, ensuring they are treated sensitively and with respect. In my experience, Warren Lodge delivered on these principles throughout the time that my mother was there. The staff group is stable and well led, the key ingredients for good quality care. The staff knew my mother well, and were very understanding of her needs. We got to know them well too. I and my family were extremely pleased and satisfied with the care given to my mother.

My husband and I have been residents in Warren Lodge for 2 1/2 years. All residents' bedrooms are comfortable with ensuites, which are thoroughly cleaned every day. Rooms can be furnished as personally as one wishes. All staff are kind, friendly and helpful, they try to fulfil one's every wish. We have regular entertainment and activities. The gardens are extensive and beautifully kept. Rooms and building are very tastefully decorated and are continually being updated . Relatives are always kept well informed of activities etc. Having spoken to other residents we all feel lucky to be living in such a lovely home, no wonder it has a 10 out of 10 rating.

Nothing was ever too much trouble for the staff and we cannot thank them enough.They are a first class team.

The whole idea of moving my Mum into a care home was daunting. We visited many and none felt right. From the moment we walked into Warren Lodge we knew we had found the right place. The warmth, professionalism and genuine compassion was evident immediately. My Mum was made to feel at home with staff taking time to know her interests, routines and the little things that make her smile.

There are lots of activities ensuring the residents are stimulated socially, mentally and physically. There are regular events where families can come along and join in. Warren Lodge has an atmosphere of genuine kindness. I know that Mum is very happy, and as a family, we have total peace of mind knowing she is safe, happy and very well cared for.

Mum and dad were due to move this April but dad died unexpectedly. During this time the staff continued to be kind, supportive and helpful, they really go the extra mile. As a family we can't thank them enough.

We are incredibly grateful for the exceptional care our mother receives at Warren Lodge. From the very first day she arrived, the centre manager and his team's dedication and compassion have been evident in every interaction with our whole family. The facilities at Warren Lodge are of the highest standard, providing a comfortable and safe environment that truly feels like home for both residents and their families. The attention to detail in every aspect of care is outstanding. From the personalised medical attention to the impeccable cleanliness, the in-house chef's delicious meals, and the engaging activities that keep residents active and happy, every element reflects their commitment to running a five-star home. Knowing that our mother's well-being at Warren Lodge is their top priority gives our family peace of mind. We have complete trust and confidence in the centre manager and his care team, who consistently go above and beyond to ensure the best possible care and attention for our mother.

Mum moved into Warren Lodge in late summer 2024 shortly after Dad passed away. They had been married for 66 years. We needed somewhere that was safe, friendly, welcoming, and provided the right balance of care and independence. We looked at a number of care homes in the area and Warren Lodge was our favourite by far. A wonderful location and setting, good facilities and services, and an excellent programme of social activities. However, one thing above all others makes Warren Lodge special and that is the manager and his brilliant team. They work so hard to make this a home-from-home for the residents. We visit Mum two/three times a week and she is always happy, smiling and content. We couldn't ask for more.

My Mum has been a resident of Warren Lodge since September 2024 following the death of my Father. It was very hard for my brother and I to make the decision to move our Mum to a care home even though we knew it was the best thing for her. I can not praise all the staff at Warren lodge highly enough, from our first visit we were made to feel welcome. They were patient and understanding of all our questions and stressed that their goal is to be 'home' for their residents. The atmosphere is always warm and inviting and it really does feel like home. We know that our Mum is getting the best care, she is well looked after and we have no doubt that we made the right decision. Thank you Warren Lodge for making this transition so seamless and caring.

Overall the care home is an excellent quality care provider.

4 months ago we came to the difficult realisation that Mum needed professional support that we could not give. Warren Lodge has provided that - to Mum and us, with care and consideration. The individual needs of Mum are considered fully and the staff listen to Mum and us. Very grateful that we found Warren Lodge through the recommendation of a family friend.

Thank you to everyone at Warren Lodge for looking after us all.

Visiting someone with Dementia or on end-of-life care is never an easy comfortable undertaking for anyone, but it is different with Warren Lodge. My own mother was in a home with Dementia and, although the home she was in looked after her, there was not the level of welcome and support I and my family now experience with Warren Lodge. My Father-in-Law and Mother-in-Law have been residing for the past 8 months in Warren Lodge and its community is so friendly and understanding, have time for everyone and yet professional in what they do, whether that's with the level of food (cake), health support, building and its lovely grounds, entertainment and providing advice/ guidance, re-assurance and dignity. How they assisted my wife in preparing and dealing with my wife's mum's death is an example other homes could and should follow. They have been and continue to be amazing. We have been so lucky. Warren Lodge is number 1.

Some of my friends dread visiting their grandparents in their Care Homes, but I never feel like that - I look forward to going to Warren Lodge, not just to see my grandad, but to also see the staff who have become such good friends of our family.

When it came to the time we realised dad needed more care and attention than any of us could provide, Warren Lodge was the obvious choice. From the moment the manager returned our phone call regarding a visit, the love and care they provide was clear. In fact dad has not seemed so content in a long time. At Warren Lodge he feels safe and loved and is so well looked after. All the staff from the manager and admin team to the chef and carers, are so warm and welcoming and really get to know everyone as individuals. We were told we could visit anytime as they wanted the place to feel like home and sure enough we are welcome to visit at any time of the day. It has felt like we are all part of one big family and that nothing is too much trouble. I never expected to experience so much love, laughter and music in a care home. We are so grateful to have found Warren Lodge and the wonderful team that fill it. It has changed our lives for the better. A very special place indeed. Thank you.

Warren Lodge makes me so happy. I call it the happy home. My friend moved into Warren Lodge just under a year ago, she settled so well after a few weeks because of the manager and staff, they are so friendly, and really care for each individual's needs and care so much for each resident. But Warren Lodge staff don't just care for the residents, they care for us, friends and family. I visit my friend every week, nothing is too much for Warren Lodge, always a smile and so helpful if you have any concerns. My friend now sees Warren Lodge as her family and is so much more relaxed with life. I visit a few care homes and have to say this is my favourite one, I never want to leave as I just love being part of this big Warren Lodge family.