Warren Lodge

I am so very grateful to the manager for all his help and kindness, also all the staff, thank you all so much.

My dear friend moved into Warren Lodge in March 2024. From the very beginning she was made to feel so welcome and 'at home'. Nothing, seemingly, is too much trouble for any of the staff. Right from the start everyone at Warren Lodge took time and care to find out what interested my friend and what they could do to make her life easier and as enjoyable and interesting as possible. Warren Lodge is clean, bright and every week when I go I am also welcomed by all the staff with warm smiles and a friendly chat. Warren Lodge exudes a sense of comfort, contentment and homeliness. A place of tranquillity with a beautiful garden which my friend particularly appreciates as she was a keen gardener up until she moved to Warren Lodge.

My husband's grandmother moved to Warren Lodge around 3 years ago. She had previously spent some respite time there and knew it was the home that she would wish to move to should she need further care. She moved in during COVID and despite the restrictions that were in place we were immediately made to feel welcome as a family. The welcoming atmosphere has continued throughout her time there - we have felt loved, cared for as a family and part of WL as our Grandmother was. I have always been impressed that WL maintains a permanent staff team - this meant our Grandmother, as well as we, felt like we really got to know the staff who were caring for her, all of whom take great pride in their work. Events are held at the home (such as garden parties) where staff bring their own families to join in the celebrations and fun - this for me can be considered as a summary as the investment of staff members in the work that they do. I cannot rate Value for money as I have not had sight of this.

The setting and the home itself are just beautiful. The garden, lawns and flower beds are always looked after. The home is constantly being maintained and all areas are clean, fresh and bright. Truly a wonderful place.

All team members of Warren Lodge were extremely accommodating with a short notice move-in for our father. We were very unsure about how he would accept a move to a residential home after 40+ years of living on his own, but our father was made to feel welcome from the outset, with each team member taking the time to get to know him. He has settled in extremely quickly and is more than happy with his new home, a testament to the level of care and support he receives.

Mum decided to move into Warren Lodge. Her room was set up with her own furniture, etc. The staff are the best and the manager is an asset. He has created a wonderful, caring team. He took me into the dementia unit and I was impressed with how he dealt with an anxious resident. One day, the Maint. Manager was Mum's carer. After that surprise, she said he was so gentle and kind. All are carers there. Mum raved about the food. When she couldn't feed herself, the way they cajoled her was perfect. Mum was of sound mind, and they talked with her in a dignified manner; always listening. As Mum deteriorated further, I felt like we were their family members! During Mum's final days, they were so kind. The caring and compassion are without comparison. I could not have wished for a better way for Mum to 'go'. It was peaceful, in her room with her own belongings. Once Mum had passed, they could not have handled it any better. 'Thank you; to ALL of you at Warren Lodge' is not enough, but I truly mean those words.

Dementia is a tough illness and yet the staff gently guided us through as Mum declined and ensured she always received the right medical and care and equipment to maintain maximum quality of life. The compassion they showed in the final days will stay with us forever.

I had to make the heartbreaking decision to move Mum and Dad to Warren Lodge, as they were no longer able to manage safely at home. I cannot thank all the staff enough for their kindness and compassion, both with looking after my parents... and looking after me as well! The dignity and respect shown to my parents is of an outstanding level. Their personal hygiene, even down to including haircuts and wet shaving my Dad, is to such a high standard of care. The amount and quality of food means that my parents are eating better than they have done in years. And the activities provided are so varied, to stimulate their social and physical well-being. The building and grounds are lovely and the place is spotless and smells very clean and fresh. But it is the staff who make Warren Lodge a place I'm proud to say that my dear Mum and Dad now live in - thank you to everyone who makes a difference.

The manager and his staff are amazing. We cannot recommend Warren Lodge highly enough.

Prior to moving in we were both given outstanding support by the manager. On several occasions, my wife was invited to spend a day at Warren Lodge and she always enjoyed her time there. I too was given excellent support with a sympathetic and understanding ear and no pressure when the time came to make a decision. My wife has now been a permanent resident for eight weeks and everything is just as we expected, she is looked after by the wonderful team and is happy and comfortable in her new home. What an excellent decision we made!

Having recently lost my Dad to Alzheimer's, I am so grateful that he got to spend his last 18 months at Warren Lodge. Before we took the decision to move Dad into care, we had lots of difficulties coming to terms with the whole situation. The manager really put our minds at ease, offering his insights, some great advice and helped us to recognise that we were doing the right thing for Dad's wellbeing. Dad settled in better than we could have hoped for and was very content during his time there. This was down to the whole team's kind and caring attitude, always treating Dad, my family and even our dog with the best of care. In Dad's final week, the staff could see the end was near, and went above and beyond helping us be at Dad's side for his final moments, something I will be forever grateful for. I have a huge amount of respect for all the amazing things the Warren Lodge team do every day, and I really appreciate Dad (and us) got to be part of their extended family.

Warren Lodge is a warm and welcoming place. The staff are so kind and friendly and have been a great support to me too. They are always ready with a smile to help out with anything. The manager has been a tower of strength in helping me to look after my husband in the best way possible. I am so grateful to him and all the staff and warmly recommend Warren Lodge.

There are no words I can say to express the appreciation my family and I feel towards all the staff at Warren Lodge. They are simply amazing.

Like many people, making the decision to move a family member into a care home is incredibly difficult. But what made the experience at Warren Lodge exemplary is the care and attention they gave to my father and to our family to make this as comfortable as possible. My father spent his final 1.5 years at Warren Lodge, having battled Alzheimer's for several years. Immediately, I could see how happy he was, often commenting on the kind staff and the delicious food he encountered. I would regularly visit with my 2 young children, who referred to Warren Lodge as 'Grandad's holiday house'. They weren't far off - the staff were so welcoming, offering them ample snacks and things to keep them entertained (they especially enjoyed the vast garden area). What makes WL so special - the staff! They're incredibly caring and committed individuals, ensuring residents and their families are well cared for. Communication is brilliant and I urge anyone considering a care home to visit the WL team.

My Mother was very happy at Warren Lodge. My family and I were also very happy with the care provided. We are most grateful to the carers for their outstanding compassion and commitment. I would highly recommend this excellent care home.

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Mum has been at Warren Lodge since December and we feel so lucky to have found a space for Mum here. Every single member of staff has been absolutely amazing with settling in and looking after Mum and also looking after all of us during the time Mum has been there. Every time we visit we know we have made the right choice moving Mum to Warren Lodge, we cannot express how thankful we are for everyone there.

Sadly, aged 91, my Mother passed away. I will always be so grateful to Warren Lodge!

My aunt has now been at this care home for 18 months since she came for respite care. We were initially visited by the home manager and I immediately warmed to his manner and ethos. My aunt could stay for just the week or as long as needed but she has not left. She has Alzheimer's and it did take a while for her to settle but we worked through this time - it is to be expected that she would ask 'to go home'. Now she just says it is lovely there and wants to be reassured that she can stay. The staff have always been so supportive to both of us. They are friendly and welcoming and there is always a cup of tea and biscuit awaiting. The food is excellent, provided by the amazing chef. She spends the day with others in the lounge/dining area so there is plenty of conversation, care and also activities from the wonderful life enrichment team, including events to which we are all invited. To conclude, I and, more importantly, my aunt, are very happy with this 'home from home'.

Following a fall in the kitchen, fracturing a bone in my white elbow and being right-handed, my ability to carry out the usual household chores was severely restricted. Whilst my husband endeavoured to assist in every aspect clearly it was an impossible task. The home manager visited me at very short notice, making arrangements for me to enter the home the next day. His kindness and wanting to assist in every way possible can only be described as perfection. Apart from the home manager the staff at the home also showed me compassion and provided excellent care during my two-week stay at the home.