Icknield Court

It also seems that my friend as a positive relationship with the care staff always giving a hello or thumbs-up sign. Feels very positive.

Unfortunately, my mother has now moved on to a nursing home where she will receive the more intensive care she now needs, Personally, I would have preferred her to stay at Icknield Court but this just wasn't possible.

Icknield provides excellent care to my grandmother. They treat her with the utmost respect and kindness, and I couldn't be more confident in the care she receives, and the staff also form excellent relationships with the families of residents.

I believe that staff would go a long way to facilitate the good care of residents here. Everyone here is kind.

Our visit (my husband and I) was a garden visit for half an hour, which we had to book ahead. It was a cool day so our relative was brought from her room to meet us in the garden. She was comfortably ensconced in a wheelchair and wrapped up well with blankets. Her carer was very attentive and helped her with her communication with us and sought to stir her interest in our visit. Because of dementia, this can be difficult. Lovely surroundings in the garden.

Our visit was a prearranged garden visit of 1/2 hour. My sister was a little reluctant to come out to the garden but the carer in her home encouraged her to come and see us. Although it was a little cold sitting outside, my sister was well covered with blankets. The carer who brought her out and stayed with her was very helpful and attentive to her needs. She was very distant and we tried to stimulate her interest. The carer helped as well. We noticed how well she responded to the carer.

I cannot praise enough all the carers on House 1. They have been exemplary in their care of my husband and it hasn't always been an easy task! There are too many to name individually but we hope they know how appreciative we are of their compassion and care to our family and my husband. The staff outside of House 1 have also been wonderful in supplying great food, keeping him clean/tidy and the admin staff has always been supportive. The recent addition of a bedside buddy doing video calls has also been a wonderful help during the pandemic.

I was really upset when we couldn't see Mum for 3 months because of Covid-19, it felt as though I was neglecting her! I am happy to be able to see her outdoors now and hope they will be able to arrange visits still in the colder weather.

During the lockdown, I have been kept informed and am now able to visit in person - not as often as I would like but know that all families have to be accommodated. My husband has dementia, so I am sure he is bewildered by face masks etc, but he has remained placid and settled during this difficult time. Which I and my family are very grateful for, we feel he is in very safe hands.

Thank you Icknield Court.

People are kind, food good. The care is generally of a good standard and dad is comfortable.

Very clean, nice meal choices for my Nan.

On visiting my relative many times, I have been extremely pleased with what I have seen. Lovely rooms, very good facilities and staff have great patience.

The majority of the carers are very caring, obviously, the odd one occasionally causes a bit of concern. Mum has a bit of a concern when other residents come into her room, she's had experiences in the past when things have gone missing from her room.

My mother, who has dementia, was on day one of a respite visit and was found wandering miles away from the home, several hours after we left her.

The home didn’t even know she was missing until we informed them. She had managed to pack up all her belongings and leave with a suitcase, without being noticed.

The administration was also chaotic and we were left waiting for ages to complete paperwork and mum wasn’t kept busy (as was promised) but just left on her own, hence being able to escape.

We have removed her and sadly I would not recommend this home to anyone.

Care staff are very approachable and happy to receive suggestions or even criticism which are positively followed up. I wish I have their patience

Staff generally attentive and responsive to his needs.

Found the care home well maintained and clean. Staff were wonderful and very efficient. Nothing is too much trouble. Our uncle was receiving end of life care which was his choice. All the care staff, nursing staff NHS district nurses were wonderful.

My mum moved in at the beginning of August. She has never wanted to go into any kind of home, but within two weeks has changed her mind and was saying she would prefer to stay at Icknield Court. From my point of view, I feel mum and her dog are definitely in the best place. All the staff in House 2 have been really kind and welcoming. Mum is not an easy lady to care for but they are very patient and help her in every way they can. I am kept very informed as to how she is mentally and physically. Keep up your excellent work, you are doing a fantastic job. I wouldn't change anything. I can have a laugh with mum again which I love.

Thank you all!!

I came to Icknield Court to visit one of the residents. I found this place comfortable, warm and clean.