Icknield Court

Very good experience. Treated very good. Nice set of staff.

I have been here only a few days and I'm being well cared for by all staff and management. My room is lovely and the food is excellent too. I would recommend Icknield Court to my family and friends. An excellent care home.

Thank you for the wonderful care you have provided for my grandad. Nothing is too much trouble and I am so grateful to all the staff there for their hard work. I recently moved to Australia and the staff have done everything they can to allow me to communicate with him regularly, including phone calls in the middle of the night, video calls Via google Duo and the familygram app.

Thank you again. It is a great comfort to know the staff really care as if he was part of their family.

Thank You.

Extremely helpful, nothing is too much trouble. I am very happy to know my relative is so well cared for.

Mum has been here for 4 years and is extremely happy. Mum has had Santa visit today and is feeling festive! Lots of activities going on over Christmas! The manager came in and wished us all Merry Christmas which was nice and was giving out chocolate! The checks as we entered were very thorough! Plenty of antibacterial everywhere as well!

Mum appears to be having a great Christmas. She says the good was good. The staff have been kind and caring. She's enjoyed the activities. I enjoyed being part of the Chrismas Eve party via Zoom.

I can confidently say, in 10-years my father has been a resident at Icknield Court, my family and I have never had to question whether or not he is in the right place. The high level of care and attention he continues to receive has not only been consistent, but his wants and needs have always been met with the utmost care and consideration. The carers have been nothing but attentive, considerate and helpful, and we couldn't have hoped for more.

My mother has vascular dementia which is very upsetting for her and for her family. However, the care that the staff at Icknield have shown towards her and their tremendous kindness especially doing this incredibly testing time of COVID has been so consoling and so very excellent. We have been able to relax over Christmas knowing that my mother had not only a superb menu of Christmas food to choose and enjoy; but also lots of fun things like pyjama parties, karaoke, visits from Father Christmas to enjoy. This made our own Christmas without her; something also special. I cannot thank the staff especially in House 1 enough for their extraordinary caring attitudes and kindness. We have been kept informed at all stages of the action taken to protect the residents from Covid and this is reassuring. We are very much hoping that the vaccine will arrive soon in the Home. Well done staff and residents for everything you put into your lives there. We are very proud of you.

Icknield Court has made a tremendous effort to maintain contact between residents and families during the pandemic and the employment of very friendly and professional receptionist has done much to ensure the smooth organisation of visits and proactive management of safety measures.

The care home is very Covid aware. Numerous precautions in place including hand sanitiser, shoe spray, temperature check and tall perspex dividing screens in the visitor's room. The public area was very clean and tidy. Mum looked very well and is kept very occupied with a host of well-organised activities. These ensure Mum is mentally stimulated, maintaining social interaction.

My husband has been a resident at Icknield Court for ten years. Throughout this time the standard of care has remained excellent. The staff understand his needs even though his mental capacity, speech and mobility are severely impaired following a brain haemorrhage. They are kind, patient and always cheerful around him. Reassuringly they will also respond quickly to hie medical needs and emergencies. I am confident his needs and wellbeing are in safe hands.

Very welcoming, explained the Covid regulations in full to us.

I am extremely pleased with the way they keep control of the virus by using sprays to make sure that all visitors use the "sanitizer" before entering the building.

Was welcomed and felt extremely safe coming into Icknield Court. Temperature is taken, hands sprayed and a gentleman was very nice and helpful. Visitors room was very well presented and was very grateful at the effort put in to make everything as safe as can be. You are doing a fabulous job. Well done to you all for keeping our Nan safe, keep up the good work. Nan is so happy here. Thank you all!

I received a call over the weekend to explain the lockdown position of the home. The information was very clean and explained to me in a friendly, professional way. I'm always impressed with the communication I receive from Icknield Court, keep up the good work.

The care is good.

The food was very good and very tasty; the halloumi was very good.

Everybody is nice, and everything is good.

My mum has been in Icknield Court for 2 and 1/2 years now. In that time, her dementia has progressed. Slowly at first but with lockdown, has accelerated significantly, in addition to more problems with her mobility. During her time at the home, I have been so impressed with the staff and management. They have been so caring and patient with Mum, even when she is being very difficult. They have gone out of their way to make Mum comfortable and as happy as she can be. Visits (both garden and now internally) have been managed excellently with great attention to safety and cleanliness. Their communication with me has been fantastic and they are always willing to discuss any concerns. It is clear that they care very much about the residents and I am so happy that my mum is in a home that, during this difficult time, is doing it's very best to keep its residents safe, well and happy.