
The staff couldn't do enough for everyone - all very professional, helpful and caringMichael G(Friend of Resident/Service User)

They show confidence and are friendly, caring and respectfulRichard T(Son of Resident/Service User)

Excellent care, very friendly staff and residents are always happyVincent G(Son of Resident/Service User)

The staff couldn't do enough for everyone - all very professional, helpful and caringMichael G(Friend of Resident/Service User)

They show confidence and are friendly, caring and respectfulRichard T(Son of Resident/Service User)

Excellent care, very friendly staff and residents are always happyVincent G(Son of Resident/Service User)

Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.
The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.
The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed...
Care Provided by Sir Aubrey Ward House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sir Aubrey Ward House for full pricing details and T&Cs.
Contact Sir Aubrey Ward House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Wendy Luck (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Sir Aubrey Ward House Reviews (123)
Sir Aubrey Ward House has a Review Score of 9.7 (9.706) out of 10, based on 27 reviews in the last 2 years.
Over all time Sir Aubrey Ward House has 123 reviews.
It's lovely and friendly.
Thank you for taking the time to leave us a review. We are glad that your Dad is so happy at Sir Aubrey Ward.
Staff are friendly and helpful.
I would recommend Sir Aubrey Ward House to family and friends.
Thank you for taking the time to leave us a review. We are so glad that you would recommend Sir Aubrey Ward.
The staff are excellent and always very friendly and welcoming. There is a lovely sense of community among the staff and residents, especially with all the engaging activities. A personal favourite of mine being Scrabble Club!
Thank you for the 5-star review. We are so glad the activities are widely enjoyed!
The staff are lovely and always nice to Mum, and she likes all the staff.
We've had a few problems in the past with medication and a few things, but in general, I'm happy with the home.
Thank you for writing us a review. We are glad all is well now and that you are happy with the home for your Mum.
Mum continues to enjoy the activities at Sir Aubrey, especially Scrabble and choir. The activities coordinators are incredibly friendly, happy and positive. Mum really likes the care staff who are very helpful.
Sir Aubrey Ward House is a safe and caring place to live. My father is always treated with respect and compassion. He is extremely well looked after and is very happy there. The staff are all so welcoming, and the care home is very comfortable, well resourced and well-maintained. There are lots of social activities too, and residents are encouraged to get involved and to "stay active". It's a great care home!
Thank you so much for the five-star review. We are so glad that your father is so happy at Sir Aubrey Ward.
As a nearby neighbour to Sir Aubrey, I pop in from time to time to visit friends or enjoy an event and participate in a short monthly church service. The friendliness of the staff and the care offered to residents are prominent, long may it continue. It's a happy home.
Thank you for your review. Thank you for your observations about Sir Aubrey Ward being a friendly and happy home.
My mum moved into Sir Aubrey Ward House in November 2022. She is so happy, settled in relatively quickly, helped by all the wonderful staff. There is a wonderful positive atmosphere all the time. Their care is exemplary. I am so happy that mum came here to live.
Thank you for the 5-star review. We are so glad that your mum is so happy at Sir Aubrey Ward.
I attended the barbecue with my mother who is a resident. Unfortunately, the weather was not good for sitting outside, but all was accommodated inside. The food and entertainment was great, with staff joining in dancing and singing with the residents. The staff were all attentive and made it a memorable few hours.
Thank you for your review. We are glad you had a memorable time at the the barbecue.
Warm-hearted, compassionate care that provides priceless peace of mind. We are so grateful to everyone at Sir Aubrey Ward House for Mum's ongoing care and support.
Thank you for your review. We appreciate such positive comments.
We had an entertainer and barbeque on this special day. The weather was a little unpredictable but most residents support this popular Elvis impersonator. There was a lot of preparation with sun umbrellas, chairs, cutlery and food/drinks. Our activities helper spent all morning getting everything ready and about midday residents and guests started to take their places. The rain held off and we all had a thoroughly good time.
There has been a recent change in management, however, the standard of care has remained the same. There appears to be a consistent staff team, both permanent and agency which is good. My mother is not an easy resident when it comes to personal care. I would be pleased to see a more proactive approach to regular staff dealing with this. I feel this needs to come from management supporting staff to tackle this. Overall I am so, so happy this is where my mother is living. Thank you.
Thank you for your detailed review. All comments will be taken on board. We are so glad that you are happy that your Mother is living at Sir Aubrey Ward.
Keep up the good work.
Thank you for taking the time to write us a review. We are so glad that you are happy with your mother's care.
Mum has been with you since February 2023. She calls Sir Aubrey Ward home. She is very happy, loves the staff, food and is very happy with her room. She's made friends and enjoys the activities. It is a pleasure to visit her and know she is settled, safe and happy.
Thank you for taking the time to write a review. We are so glad that your Mum is happy to call Sir Aubrey Ward her home and that you find it a pleasure to visit.
The first thing I noticed on my first (and subsequent) visit was the total lack of urine and cooking smells. The air is clean and pleasant. The home is well-maintained and decorated (painted surfaces, general cleaning, etc). There is a happy atmosphere, and the Friday morning "choir" is well attended by residents and visitors. The staff are friendly and always willing to help or chat with residents.
Thank you so much for your wonderful review. We are so pleased that you have found Sir Aubrey Ward House such a happy and friendly place. We look forward to you visiting us again.
Very happy here - the staff are always helpful.
Thank you for taking the time to leave us a review. We are so glad that you are happy at Sir Aubrey Ward.
She settled in well last October, and though it had always been in the home, she loves all the activities, and we love the peace of mind this has given us.
Thank you for leaving us a review. We are so glad that your relative has settled in so well at Sir Aubrey Ward.
Food very poor, cold and too much on plates. All need to be of a better standard. A fully trained chef is needed - (do kitchen staff taste the food - I don't think so - marks out of ten (3).
Also, more interaction is required with residents.
This has been mentioned to all staff, but nothing has changed in months.
Thank you for your feedback, Yvonne. We always aim to improve our service. A review of the area that has been highlighted in your comment will take place and appropriate action will be taken.
We are extremely happy with the way Sir Aubrey Ward House has handled the transition from independent living with the greatest respect, dignity, understanding and caring - all the qualities you know will help your relative to settle into their newfound surroundings.
Thank you for your review, Karen. We are so glad how happy you are with your relative's care at Sir Aubrey Ward.
I'm so pleased to have found such a great place for Mum to live.
Thank you so much for taking the time to write a review, Richard. The team at Sir Aubrey Ward are so glad that you are so happy with everything about your Mums new home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 August 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 09 Feb 2026
Residents at Sir Aubrey Ward House are enjoying their very own cinema thanks to a thoughtful gift from a resident’s daughter, Mary. After chatting with Home Manager Wendy Luck about...
- 15 Dec 2025
A Christmas Light Switch-On Celebration at Sir Aubrey Ward House Care Home in Marlow, making residents' and families' wishes come true. At Sir Aubrey Ward House, Christmas has always been...
- 24 Sep 2025
Sir Aubrey Ward House care home has been named Best Overall Garden in Buckinghamshire in OSJCT's annual Trust in Bloom gardening competition. This achievement reflects the dedication of team members,...
There are no upcoming events for Sir Aubrey Ward House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Sir Aubrey Ward House.
Meet the Team (1)

Home Manager at Sir Aubrey Ward.
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