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Sir Aubrey Ward House

Prospect Road, Marlow, Buckinghamshire SL7 2PJ
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The staff couldn't do enough for everyone - all very professional, helpful and caringMichael G(Friend of Resident/Service User)
Sir Aubrey Ward House, Marlow
They show confidence and are friendly, caring and respectfulRichard T(Son of Resident/Service User)
Sir Aubrey Ward House, Marlow
Excellent care, very friendly staff and residents are always happyVincent G(Son of Resident/Service User)
Sir Aubrey Ward House, Marlow

Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed...  

Care Provided by Sir Aubrey Ward House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,440 - £1,585£1,656 - £1,823
Residential Dementia Care£1,570 - £1,730£1,806 - £1,990

Contact Sir Aubrey Ward House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Wendy Luck (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Sir Aubrey Ward House Reviews (123)

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9.7

Sir Aubrey Ward House has a Review Score of 9.7 (9.706) out of 10, based on 27 reviews in the last 2 years. Over all time Sir Aubrey Ward House has 123 reviews.

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Review from Frances H (Daughter of Resident) published on 22 February 2024 Submitted via Postal Card
Overall Experience
Dad is really happy here - thank you.

It's lovely and friendly.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave us a review. We are glad that your Dad is so happy at Sir Aubrey Ward.

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Review from Christine S (Friend of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience
Excellent home, very caring of residents. Good menu and lots of activities.
Staff are friendly and helpful.

I would recommend Sir Aubrey Ward House to family and friends.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave us a review. We are so glad that you would recommend Sir Aubrey Ward.

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Review from Dominick S (Grandson of Resident) published on 16 January 2024 Submitted via Postal Card
Overall Experience

The staff are excellent and always very friendly and welcoming. There is a lovely sense of community among the staff and residents, especially with all the engaging activities. A personal favourite of mine being Scrabble Club!

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review. We are so glad the activities are widely enjoyed!

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Review from Neil G (Son of Resident) published on 15 January 2024 Submitted via Postal Card
Overall Experience
My mum is very happy at Sir Aubrey Wards and has been there for many years.
The staff are lovely and always nice to Mum, and she likes all the staff.

We've had a few problems in the past with medication and a few things, but in general, I'm happy with the home.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for writing us a review. We are glad all is well now and that you are happy with the home for your Mum.

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Review from T B (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card
Overall Experience

Mum continues to enjoy the activities at Sir Aubrey, especially Scrabble and choir. The activities coordinators are incredibly friendly, happy and positive. Mum really likes the care staff who are very helpful.

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Review from Gillian E (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card
Overall Experience

Sir Aubrey Ward House is a safe and caring place to live. My father is always treated with respect and compassion. He is extremely well looked after and is very happy there. The staff are all so welcoming, and the care home is very comfortable, well resourced and well-maintained. There are lots of social activities too, and residents are encouraged to get involved and to "stay active". It's a great care home!

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for the five-star review. We are so glad that your father is so happy at Sir Aubrey Ward.

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Review from Alison R (Friend of Resident) published on 16 November 2023 Submitted via Postal Card
Overall Experience

As a nearby neighbour to Sir Aubrey, I pop in from time to time to visit friends or enjoy an event and participate in a short monthly church service. The friendliness of the staff and the care offered to residents are prominent, long may it continue. It's a happy home.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. Thank you for your observations about Sir Aubrey Ward being a friendly and happy home.

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Review from C G (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card
Overall Experience

My mum moved into Sir Aubrey Ward House in November 2022. She is so happy, settled in relatively quickly, helped by all the wonderful staff. There is a wonderful positive atmosphere all the time. Their care is exemplary. I am so happy that mum came here to live.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review. We are so glad that your mum is so happy at Sir Aubrey Ward.

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Review from Lesley N (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

I attended the barbecue with my mother who is a resident. Unfortunately, the weather was not good for sitting outside, but all was accommodated inside. The food and entertainment was great, with staff joining in dancing and singing with the residents. The staff were all attentive and made it a memorable few hours.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We are glad you had a memorable time at the the barbecue.

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Review from James W (Son of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

Warm-hearted, compassionate care that provides priceless peace of mind. We are so grateful to everyone at Sir Aubrey Ward House for Mum's ongoing care and support.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We appreciate such positive comments.

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Review from Maureen F (Resident / Service User) published on 11 August 2023 Submitted via Postal Card
Overall Experience

We had an entertainer and barbeque on this special day. The weather was a little unpredictable but most residents support this popular Elvis impersonator. There was a lot of preparation with sun umbrellas, chairs, cutlery and food/drinks. Our activities helper spent all morning getting everything ready and about midday residents and guests started to take their places. The rain held off and we all had a thoroughly good time.

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Review from J F (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card
Overall Experience

There has been a recent change in management, however, the standard of care has remained the same. There appears to be a consistent staff team, both permanent and agency which is good. My mother is not an easy resident when it comes to personal care. I would be pleased to see a more proactive approach to regular staff dealing with this. I feel this needs to come from management supporting staff to tackle this. Overall I am so, so happy this is where my mother is living. Thank you.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your detailed review. All comments will be taken on board. We are so glad that you are happy that your Mother is living at Sir Aubrey Ward.

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Review from Kevin H (Son of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience
Over the last ten months, I'm very happy with how things are with Mum.

Keep up the good work.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to write us a review. We are so glad that you are happy with your mother's care.

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Review from Jennie S (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card
Overall Experience

Mum has been with you since February 2023. She calls Sir Aubrey Ward home. She is very happy, loves the staff, food and is very happy with her room. She's made friends and enjoys the activities. It is a pleasure to visit her and know she is settled, safe and happy.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to write a review. We are so glad that your Mum is happy to call Sir Aubrey Ward her home and that you find it a pleasure to visit.

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Review from Jean S (Friend of Resident) published on 14 June 2023 Submitted via Postal Card
Overall Experience
The rooms for residents are large and airy, with enough room for occupants to bring their own chairs, rugs, pictures and personal odds and ends to make them feel at home.

The first thing I noticed on my first (and subsequent) visit was the total lack of urine and cooking smells. The air is clean and pleasant. The home is well-maintained and decorated (painted surfaces, general cleaning, etc). There is a happy atmosphere, and the Friday morning "choir" is well attended by residents and visitors. The staff are friendly and always willing to help or chat with residents.

Reply from Enquiries Team, Enquiries at Sir Aubrey Ward House

Thank you so much for your wonderful review. We are so pleased that you have found Sir Aubrey Ward House such a happy and friendly place. We look forward to you visiting us again.

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Review from P G (Resident / Service User) published on 10 May 2023 Submitted via Postal Card
Overall Experience

Very happy here - the staff are always helpful.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave us a review. We are so glad that you are happy at Sir Aubrey Ward.

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Review from M G (Daughter-in-law of Resident) published on 27 April 2023 Submitted via Postal Card
Overall Experience

She settled in well last October, and though it had always been in the home, she loves all the activities, and we love the peace of mind this has given us.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for leaving us a review. We are so glad that your relative has settled in so well at Sir Aubrey Ward.

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Review from Yvonne H (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card
Overall Experience
The dining room needs urgent attention.
Food very poor, cold and too much on plates. All need to be of a better standard. A fully trained chef is needed - (do kitchen staff taste the food - I don't think so - marks out of ten (3).
Also, more interaction is required with residents.

This has been mentioned to all staff, but nothing has changed in months.

Reply from Antonios Loumousiotis, Home Manager at Sir Aubrey Ward House

Thank you for your feedback, Yvonne. We always aim to improve our service. A review of the area that has been highlighted in your comment will take place and appropriate action will be taken.

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Review from Karen S (Relative of Resident) published on 31 January 2023 Submitted via Postal Card
Overall Experience

We are extremely happy with the way Sir Aubrey Ward House has handled the transition from independent living with the greatest respect, dignity, understanding and caring - all the qualities you know will help your relative to settle into their newfound surroundings.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review, Karen. We are so glad how happy you are with your relative's care at Sir Aubrey Ward.

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Review from Richard T (Son of Resident) published on 29 September 2022 Submitted via Website
Overall Experience
Really quite outstanding experiences in recent weeks since my mother's move to Sir Aubrey Ward. Staff are clearly focused on good resident-centred care. They show confidence and are friendly, caring and respectful. I've seen staff in difficult circumstances dealing with challenging situations with patience, good humour and care. There is lots of evidence of commitment to good supervision and training, clear communication and openness to feedback and learning from experience. The environment is bright and clean and is well maintained inside and out. Visitors are always made to feel welcome and appreciated.

I'm so pleased to have found such a great place for Mum to live.

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you so much for taking the time to write a review, Richard. The team at Sir Aubrey Ward are so glad that you are so happy with everything about your Mums new home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 August 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 09 Feb 2026

    Residents at Sir Aubrey Ward House are enjoying their very own cinema thanks to a thoughtful gift from a resident’s daughter, Mary. After chatting with Home Manager Wendy Luck about...

  • 15 Dec 2025

    A Christmas Light Switch-On Celebration at Sir Aubrey Ward House Care Home in Marlow, making residents' and families' wishes come true. At Sir Aubrey Ward House, Christmas has always been...

  • 24 Sep 2025

    Sir Aubrey Ward House care home has been named Best Overall Garden in Buckinghamshire in OSJCT's annual Trust in Bloom gardening competition. This achievement reflects the dedication of team members,...

Upcoming Events

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Awards / Recognitions (9)

Accreditations

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Meet the Team (1)

Wendy Luck
Wendy LuckJob Title:Home ManagerJoined: 2023

Home Manager at Sir Aubrey Ward.

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