
The staff couldn't do enough for everyone - all very professional, helpful and caringMichael G(Friend of Resident/Service User)

They show confidence and are friendly, caring and respectfulRichard T(Son of Resident/Service User)

Excellent care, very friendly staff and residents are always happyVincent G(Son of Resident/Service User)

The staff couldn't do enough for everyone - all very professional, helpful and caringMichael G(Friend of Resident/Service User)

They show confidence and are friendly, caring and respectfulRichard T(Son of Resident/Service User)

Excellent care, very friendly staff and residents are always happyVincent G(Son of Resident/Service User)

Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.
The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.
The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed...
Care Provided by Sir Aubrey Ward House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sir Aubrey Ward House for full pricing details and T&Cs.
Contact Sir Aubrey Ward House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Wendy Luck (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Sir Aubrey Ward House Reviews (123)
Sir Aubrey Ward House has a Review Score of 9.7 (9.706) out of 10, based on 27 reviews in the last 2 years.
Over all time Sir Aubrey Ward House has 123 reviews.
Very welcoming and friendly.
All staff very professional.
Thank you for your review, Amanda. We are glad you had a wonderful time at the BBQ.
We visited on 20th August 2022 for a BBQ. The manager was giving a talk, which was very informative. The staff couldn't do enough for everyone - all very professional, helpful and caring. Best experience ever.
Thank you for sending in a review, Michael. We are so glad that you enjoyed your experience at Sir Aubrey Wards BBQ.
We had a very relaxing day with my relative and the other residents and families. All of the staff were very attentive, and the residents all seem very happy.
Thank you for leaving us a review, Mark. We are glad that you had a relaxing day at Sir Aubrey Ward with your relative.
The manager gave an excellent speech regarding the situation at Sir Aubrey Ward when he took over less than a year ago. He outlines what is needed to be done and what had been done. We were served with excellent food and drink and were well looked after. I heartly recommend this care facility.
Thank you for leaving a review, Ed. Your positive words about the home manager are great to hear and thank you for recommending Sir Aubrey Ward.
It's easy to put into words what makes Sir Aubrey Ward special, and that is the people; from the managers to the carers to the unsung heroes such as the activities team, kitchen staff and admin - all lovely. The carers treat my grandmother with care and respect. The manager is a very visible manager, always available to speak and is an excellent communicator with both residents and families.
Thank you for writing a review, Victoria. We are so glad that your wonderful comments about Sir Aubrey Ward come so easy. Thank you so much.
From the minute I walked in, I felt very accommodated. The staff were very smiley and friendly. We had several drinks brought to us during the visit. It's really lovely to see the residents so happy!
Thank you for submitting a review, Emma. We are so glad that you felt accommodated and that you noticed how happy the residents are.
Made to feel very welcome upon arrival, and the staff were extremely accommodating. I was offered drinks very frequently, which was very generous, and felt that the staff expressed a great deal of care for my grandmother from what I saw during my visit.
Thank you for writing a review, Luke. We are so glad you felt welcome at Sir Aubrey Ward and that you are happy with your Grandmother's care.
We felt extremely welcome when we arrived. We all sat in the beautiful garden and were very well looked after. Drinks were brought to us, and sun hats were very well received! My mother is very happy here and thinks a lot of the care she is given. Overall, very impressed with the care home. Mum loves the Zumba class!
Thank you for taking the time to write a review, Lynn. We are so glad you feel so welcomed to Sir Aubrey Ward and that your Mother is very happy here.
Nothing is a bother.
Thank you for leaving a review, Alice; it is very much appreciated.
Manager is visible and approachable.
Disappointing to see the general inability of staff to pick up litter around the garden area (discarded Jubilee flags, masks, tissues) and to clear crockery.
Reception staff are reluctant to take phone messages for residents.
Thank you for taking the time to provide us with your feedback. This is an opportunity to improve our service, and the appropriate actions have now taken place.
I came to help paint some garden pieces as a volunteer at Sir Aubrey Ward House and always felt the staff there so warm and welcoming, especially two members of staff. I always feel very much appreciated when I help out and always get plenty of drinks and biscuits.
Thank you for taking the time to leave a review, Lisa. You are always welcome and we appreciate all of your help too.
My nan has been in the home for six weeks now, and she is really happy, clean and always looked after.
Thank you for writing a review, Shaun. We are glad that your Nan is happy with us at Sir Aubrey Ward.
Very happy.
Thank you for leaving a review, Charlie. We are so glad that your Nan is so happy at Sir Aubrey Ward.
My nan is well looked after and is really happy.
Thank you for leaving a review. We are glad that your Nan is so happy at Sir Aubrey Ward.
I attended a wonderful Jubilee lunch at Sir Aubrey Ward House. The food and service from the staff were excellent. What a good time the residents and relatives had. Every need attended to! Beautiful garden and decorations inside too! A lovely tribute to our Queen.
Thank you for writing a review. We are so glad that you enjoyed the Jubilee Lunch at Sir Aubrey Ward.
Excellent care, very friendly staff and residents are always happy.
Thank you for leaving such a positive review, Vincent.
I have just been to the Jubilee party to visit my friend. The staff and management have done an amazing job, serving lovely food and making sure everyone felt welcome. From what I have seen today, all the staff take very good care of the residents and the visitors.
Thank you for taking the time to leave a review. We are so glad of your positive comments about the Jubilee party and Sir Aubrey Ward as a home.
The afternoon was fantastic! Each and every staff member worked so hard to make it a lovely afternoon! I took my 16-year-old son, and we both had a great time.
Thank you for taking the time to leave a review, Alice. We are so glad you and your son enjoyed your afternoon at Sir Aubrey Ward.
My advice is, please don't look at the CQC reports without looking. My mum has settled in so well. Excellent service with everything can't fault anything. The manager and staff acre for my mum. First-class.
Thank you for taking the time to leave a review, Penny. We are so glad that your Mum has settled in at Sir Aubrey Ward House so well.
My mother received good care whilst in Aubrey Ward. The staff were excellent and improved, even more, when good leadership was installed.
Thank you for leaving a review. We really appreciate such positive comments about the home and the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 August 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 09 Feb 2026
Residents at Sir Aubrey Ward House are enjoying their very own cinema thanks to a thoughtful gift from a resident’s daughter, Mary. After chatting with Home Manager Wendy Luck about...
- 15 Dec 2025
A Christmas Light Switch-On Celebration at Sir Aubrey Ward House Care Home in Marlow, making residents' and families' wishes come true. At Sir Aubrey Ward House, Christmas has always been...
- 24 Sep 2025
Sir Aubrey Ward House care home has been named Best Overall Garden in Buckinghamshire in OSJCT's annual Trust in Bloom gardening competition. This achievement reflects the dedication of team members,...
There are no upcoming events for Sir Aubrey Ward House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Sir Aubrey Ward House.
Meet the Team (1)

Home Manager at Sir Aubrey Ward.
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