Sir Aubrey Ward House

Prospect Road, Marlow SL7 2PJ
Review Us
9.8 113 Reviews
  • Sir Aubrey Ward House, Marlow
Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed courtyard garden which is ideal for relaxing or attending the weekly gardening club to tend to the homes own vegetable patch.

Activities on offer are vibrant and varied, encouraging a healthy lifestyle, body and mind for participants. Strong community links with local schools enable residents to truly become part of the local community.

Show Sir Aubrey Ward House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1386
  • Self-Funded Residential Dementia Care: from £1511
  • RESPITE Self-Funded Residential Care: from £1594
  • RESPITE Self-Funded Residential Dementia Care: from £1738

Respite fees are quoted on an individual basis.

These prices are only a guideline, please contact Sir Aubrey Ward House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Wendy Luck (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission via Bucks County Council & private assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Sir Aubrey Ward House Reviews (113)

Total of 113, showing 61-80
9.8

Sir Aubrey Ward House has a Review Score of 9.8 (9.757) out of 10, based on 39 reviews in the last 2 years. Over all time Sir Aubrey Ward House has 113 reviews.

Overall Experience

  • 87
  • 21
  • 1
  • 2
  • 2

Date Published

113
13
15
39
74

Review from Lisa M (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to help paint some garden pieces as a volunteer at Sir Aubrey Ward House and always felt the staff there so warm and welcoming, especially two members of staff. I always feel very much appreciated when I help out and always get plenty of drinks and biscuits.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for taking the time to leave a review, Lisa. You are always welcome and we appreciate all of your help too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shaun H (Grandson of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in the home for six weeks now, and she is really happy, clean and always looked after.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for writing a review, Shaun. We are glad that your Nan is happy with us at Sir Aubrey Ward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlie S (Great-grandson of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is always looked after, fed well and always in clean clothes.
Very happy.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for leaving a review, Charlie. We are so glad that your Nan is so happy at Sir Aubrey Ward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Great-granddaughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is well looked after and is really happy.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for leaving a review. We are glad that your Nan is so happy at Sir Aubrey Ward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M I (Wife of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a wonderful Jubilee lunch at Sir Aubrey Ward House. The food and service from the staff were excellent. What a good time the residents and relatives had. Every need attended to! Beautiful garden and decorations inside too! A lovely tribute to our Queen.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for writing a review. We are so glad that you enjoyed the Jubilee Lunch at Sir Aubrey Ward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vincent G (Son of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, very friendly staff and residents are always happy.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for leaving such a positive review, Vincent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Friend of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just been to the Jubilee party to visit my friend. The staff and management have done an amazing job, serving lovely food and making sure everyone felt welcome. From what I have seen today, all the staff take very good care of the residents and the visitors.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for taking the time to leave a review. We are so glad of your positive comments about the Jubilee party and Sir Aubrey Ward as a home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alice W (Daughter of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The afternoon was fantastic! Each and every staff member worked so hard to make it a lovely afternoon! I took my 16-year-old son, and we both had a great time.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for taking the time to leave a review, Alice. We are so glad you and your son enjoyed your afternoon at Sir Aubrey Ward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny H (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My advice is, please don't look at the CQC reports without looking. My mum has settled in so well. Excellent service with everything can't fault anything. The manager and staff acre for my mum. First-class.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for taking the time to leave a review, Penny. We are so glad that your Mum has settled in at Sir Aubrey Ward House so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L T (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received good care whilst in Aubrey Ward. The staff were excellent and improved, even more, when good leadership was installed.

Reply from Steph Lawson, Sales Co-Ordinator at Sir Aubrey Ward House

Thank you for leaving a review. We really appreciate such positive comments about the home and the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carey G (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So thankful for the staff who set and helped with a birthday tea for my mum. Noting was too much trouble. Everyone was friendly and helpful.

Reply from Steph Lawson, Sales Co-Ordinator at Sir Aubrey Ward House

Thank you for writing a review, Carey. We are so glad you enjoyed your Mothers birthday tea.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Granddaughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made extremely welcome. Very relaxed environment. Staff absolutely fantastic. Clean and comfortable throughout. Highly recommend.

Reply from Steph Lawson, Sales Co-Ordinator at Sir Aubrey Ward House

Thank you for leaving a review. We are so glad you recommend Sir Aubrey Ward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis M (Friend of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best care homes I have been to.

Reply from Steph Lawson, Sales Co-Ordinator at Sir Aubrey Ward House

Thank you for taking the time to leave such a positive review, Dennis.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola S (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere, environment, staff and garden are very warm, welcoming, open and inviting. My father has had a few teething problems with medicine, laundry, personal care etc, but these have been resolved with the utmost care and attention. It's great that visitors and pers are welcome anytime and always
offered refreshments etc, and welcomed with a smile. We are very happy with the variety of food, activities and place to sit, eat, relax, etc. Communication with clients from Sir Aubrey Ward and the council could be better. Very sporadic and unclear, quite stressful.

Reply from Steph Lawson, Sales Co-Ordinator at Sir Aubrey Ward House

Thank you for taking the time to leave a review, Nicola. We very much appreciate your comments on the improvements and will always aim to make communication easier. We are so glad that you are happy overall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael C (Son of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We brought Dad from another home to here, and everything about the home is great, from the staff to the home itself.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for leaving a review, Michael. We are so glad you are happy with your Dads move to Sir Aubrey Ward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicholas I (Grandson of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very helpful when I am calling from abroad; they always take time and make sure that I am connected with my grandmother.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for writing a review, Nicholas. We always want to make communication with loved ones as easy as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie A (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brilliant resident's evening. Outstanding staff. Thank you!

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for taking the time to leave such a positive review, Julie.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the efforts that the staff have gone to in order to care for my mother recently as she has been unwell. This is particularly with regard to enabling her to see her great-grandchildren that she has seen little of over the last two years

Reply from Steph Lawson, Sales Co-Ordinator at Sir Aubrey Ward House

Thank you for taking the time to write a review, Lynne. We are so glad that you are so impressed and that your mother got to visit with her great-grandchildren.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother had been in Sir Aubrey Ward for 21-months and was recently placed on end of life care. I cannot fault the dedication of the carers throughout Mum's time at Sir Aubrey Ward. Their dedication, empathy, commitment and care was experienced (and witnessed) in the last week of Mum's life; her daughters
were offered immense support from management and carers alike. A dedicated team!

Reply from Steph Lawson, Sales Co-Ordinator at Sir Aubrey Ward House

Thank you for taking the time to leave a review, at such a sensitive time, Joy. Your comments are very much appreciated, and we would like to offer you and your family our deepest and most sincere condolences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo L (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please try to look at the facts (when they are available).
There have been more than seven managers in the last seven years. Each one with a new set of promises.
Staff turnover and reliance on agency workers has always and continues to be very high.

Reply from Luke Bowyer, Deputy Manager at Sir Aubrey Ward House

Thank you for taking the time to provide your review about Sir Aubrey Ward House and your experience of using our service. This feedback is so important to us and means we are able to identify and implement improvements. We continue to focus on recruitment and I am pleased to say that our reliance on agency staff has been significantly reduced since January 2021. I appreciate that the changes in management have been quite disruptive and the Trust is working hard to select the right candidate to support our residents and the team here at Sir Aubrey Ward. We continue our open lines of communication with residents and relatives and host regular relatives meetings, where we provide updates about the home in general as well as sharing updates about the team. Once again, thank you for your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Sir Aubrey Ward House is calculated as follows: ( (360 Excellents x 5) + (77 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 452 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 12 Aug 2025

Please call us to arrange a viewing and discuss your requirements.

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (2)

Meet the Team (1)

No image found

Wendy Luck

Job Title: Home Manager

Joined: 2023

Home Manager at Sir Aubrey Ward.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sir Aubrey Ward House to verify any information. View our terms and conditions. Sir Aubrey Ward House has an Enhanced Service - more info.