
The staff couldn't do enough for everyone - all very professional, helpful and caringMichael G(Friend of Resident/Service User)

They show confidence and are friendly, caring and respectfulRichard T(Son of Resident/Service User)

Excellent care, very friendly staff and residents are always happyVincent G(Son of Resident/Service User)

The staff couldn't do enough for everyone - all very professional, helpful and caringMichael G(Friend of Resident/Service User)

They show confidence and are friendly, caring and respectfulRichard T(Son of Resident/Service User)

Excellent care, very friendly staff and residents are always happyVincent G(Son of Resident/Service User)

Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.
The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.
The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed...
Care Provided by Sir Aubrey Ward House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sir Aubrey Ward House for full pricing details and T&Cs.
Contact Sir Aubrey Ward House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Wendy Luck (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Sir Aubrey Ward House Reviews (123)
Sir Aubrey Ward House has a Review Score of 9.7 (9.706) out of 10, based on 27 reviews in the last 2 years.
Over all time Sir Aubrey Ward House has 123 reviews.
My mother is a new resident at St Aubrey Ward House. The home is a very happy bright and cheerful place to live in and to visit. Has a lovely garden area which is kept beautifully. The staff are all so warm and helpful and willing to help with anything. All staff are so caring from the care staff, the maintenance men, the girls who provide a great selection of morning and afternoon activities, the administrator, receptionist and management staff. Feel they all go above and beyond to make sure residents and relatives are normally received and are happy.
Thank you for your detailed review. We are so glad you find Sir Aubrey Ward such a happy home for your other to be.
I visit my friend twice a week. Everyone is always happy and chatty. Nothing is too much trouble for the carer and staff. They are always happy to help.
Thank you very much for leaving a 5 star review. We're so glad your friend is happy at Sir Aubrey Ward.
As always our visit was exceptional. The staff are very friendly and welcoming and more importantly they treat each resident with the utmost respect. My sister could not be in a better place, she is truly happy here.
Thank you for your kind words. We are happy to hear you are pleased with the care your sister is receiving.
Wonderful staff, kind and compassionate. Great sense of humour.
Thank you for your 5-star review and such positive comments about the staff at Sir Aubrey Ward.
My mother spent two weeks in the home as respite care for me and was very well looked after and although she doesn't remember even being there she had a good time and I could relax. When I went into see her she was enjoying a cuppa with another resident and having a chat...something she doesn't get to do at home. She was also walking better as there are no stairs for her to climb whereas at home she is stuck in her bedroom as we only have an upstairs toilet.
Thank you for your 5-star review. We are so glad that your mother had a good time during her respite stay.
The overall feel of the home is comfortable, safe and cozy. My mother has settled in well and gets along very well with the staff. Because of her dementia, communication can be difficult but all staff are patient and attend well to her needs.
Thank you for leaving us a review. We are glad that you feel comfortable and safe with your Mother at Sir Aubrey Ward.
My husband spent two weeks in Sir Aubrey Ward House in August 2023 as respite for myself (wife). When it became necessary for him to go into care permanently in October we were lucky that a permanent place was found for him as he was well looked after in the August, and as I don't drive and transport would be difficult anywhere else myself and the family were happy that my husband is minutes away. The staff are amazing and always go the extra mile.
Thank you for the 5-star review, J B and for such positive comment about the staff at Sir Aubrey Ward.
My grandmother receives the best care and support at Sir Aubrey Ward House. The staff, especially one in particular are always so lovely and caring, making all the residents and guests feel so cared for and appreciated. The place is always so clean and the gardens are beautiful.
Thank you for your 5-star review, S E. We are so glad that you see that your grandmother is so cared for and that you find the gardens beautiful.
My mum has been a resident for about six months now. She has settled in and as a family we are happy, relieved and stress-less now. We could not ask for a better place for my mum. It is an open, welcoming place and close by so we can pop in easily. A special mention to the manager and the entertainment team - superb! Well done and thank you.
Thank you for taking the time to submit a review. We are so glad that your mum has settled in and that you are happy with Sir Aubrey Ward.
It was very nice and friendly.
Thank you for your review. We're glad you had a nice time at lunch with your mum at Sir Aubrey Ward.
I live in the West country, and as a result, I am only able to visit my mother on limited occasions. When I visit, I am so well looked after and made to feel very welcome. My mother is very well looked after and is very happy at the home. A big "thank you" to all the staff. You do a great job!
Thank you for your review. We are so glad that you feel welcome during your visits with your mother at Sir Aubrey Ward.
This was my first visit for 2 years. I found the welcome very pleasant and the interior of the building very clean. The staff were very friendly and pleasant. I had a very nice lunch with my mother (resident) and my overall experience at Sir Aubrey Ward House was very positive.
Thank you for taking the time to leave a review. So glad that you found Sir Aubrey Ward so welcoming and that you enjoyed your lunch with your Mother.
The carers made us extremely welcome for Mum's birthday, they had decorated the small room. Can't express how pleased we were.
Thank you for the 5-star review. We are so glad that you were pleased with the celebrations of your mum's birthday.
Thank you for the wonderful reception given to Mum for a 95th birthday. A room was decorated with balloons, banner, flowers etc. A special 'thank you' to the carers who definitely went the extra mile for our family. All they have done was very much appreciated.
Thank you so much for the 5-star review. We are so glad that you and your mum enjoyed her 95th birthday celebrations.
The core carers at Sir Aubrey Ward House are fantastic. They are loyal, helpful and caring. I feel very happy leaving my mother in their hands. There have been times when, due to short-staffedness, there has been a lack of help (mainly at weekends). Food could sometimes be improved, but, overall, Mum is well-fed and nourished.
Thank you for your review. We take all of your comments on board, and we are really glad that you feel so happy leaving your mother in the hands of the team at Sir Aubrey Ward.
We came to Sir Aubrey to celebrate our friend's special 100th Birthday. The celebrations were more than we could ever imagined. All the residents came along to celebrate. The room was decorated stylishly with flower displays everywhere. The food was plentiful, fresh, and tasty. The chef had baked an amazing 100th cake. Above all the staff made such a fuss about my friend and made her feel special on her special day. This has been my experience with Sir Aubrey for the last 2 years. We are so grateful.
Thank you for the 5-star review, L B. We are so glad you had a good experience with Sir Aubrey Ward.
A pleasant place to be when in need of care. Plenty of activities to keep us active and amused.
Thank you so much for your five-star review. We are glad that you find Sir Aubrey Ward such a pleasant place to be.
Great activities, wonderful staff. Good atmosphere. Residents are seen to be happy and safe. The entertainment staff are so good! Patient and kind. I feel so happy that my Mum is here. Thank you.
Thank you so much for the 5-star review. We are so glad that you are happy that your Mum is here at Sir Aubrey Ward.
Really helped my nana settle in and enjoy herself.
Thank you so much for your five-star review. We are so glad that your nana has settled in at Sir Aubrey Ward.
This has been a good month in Sir Aubrey Ward House. New activities are being introduced which a proving popular. My family all love to see pictures of my mother on social media. Although she might not remember, we can show her the pictures of her singing at the choir and playing skittles. Another recent hit was the trip to the school disco over the road. The joy on the residents faces was amazing.
Thank you for taking the time to write a review, T G. We are so glad that the new activities are proving so popular.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 August 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 09 Feb 2026
Residents at Sir Aubrey Ward House are enjoying their very own cinema thanks to a thoughtful gift from a resident’s daughter, Mary. After chatting with Home Manager Wendy Luck about...
- 15 Dec 2025
A Christmas Light Switch-On Celebration at Sir Aubrey Ward House Care Home in Marlow, making residents' and families' wishes come true. At Sir Aubrey Ward House, Christmas has always been...
- 24 Sep 2025
Sir Aubrey Ward House care home has been named Best Overall Garden in Buckinghamshire in OSJCT's annual Trust in Bloom gardening competition. This achievement reflects the dedication of team members,...
There are no upcoming events for Sir Aubrey Ward House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Sir Aubrey Ward House.
Meet the Team (1)

Home Manager at Sir Aubrey Ward.
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