Sir Aubrey Ward House

Prospect Road, Marlow SL7 2PJ
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9.8 115 Reviews
  • Sir Aubrey Ward House, Marlow
Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed courtyard garden which is ideal for relaxing or attending the weekly gardening club to tend to the homes own vegetable patch.

Activities on offer are vibrant and varied, encouraging a healthy lifestyle, body and mind for participants. Strong community links with local schools enable residents to truly become part of the local community.
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Care Provided by Sir Aubrey Ward House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1386 – £1858
  • Self-Funded Residential Dementia Care: £1511 – £1858
  • RESPITE Self-Funded Residential Care: £1594 – £2137
  • RESPITE Self-Funded Residential Dementia Care: £1738 – £2137

These prices are only a guideline, please contact Sir Aubrey Ward House to find out the exact price for your requirements.

Contact Sir Aubrey Ward House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sir Aubrey Ward House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Wendy Luck (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Sir Aubrey Ward House Reviews (115)

9.8

Sir Aubrey Ward House has a Review Score of 9.8 (9.784) out of 10, based on 38 reviews in the last 2 years.
Over all time Sir Aubrey Ward House has 115 reviews.

Overall Experience
  • 89
  • 21
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Date Published
  • 115
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Reviewer Connection to Sir Aubrey Ward House
  • 48
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  • 7
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  • 4
  • 3
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  • 2
  • 1
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Total of 115, showing 21-40
Review from Susan M (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Come to see my mum, and the staff had organised lunch for us.
It was very nice and friendly.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for your review. We're glad you had a nice time at lunch with your mum at Sir Aubrey Ward.
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Review from Simon E (Son of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in the West country, and as a result, I am only able to visit my mother on limited occasions. When I visit, I am so well looked after and made to feel very welcome. My mother is very well looked after and is very happy at the home. A big "thank you" to all the staff. You do a great job!
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for your review. We are so glad that you feel welcome during your visits with your mother at Sir Aubrey Ward.
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Review from S E (Son of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first visit for 2 years. I found the welcome very pleasant and the interior of the building very clean. The staff were very friendly and pleasant. I had a very nice lunch with my mother (resident) and my overall experience at Sir Aubrey Ward House was very positive.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for taking the time to leave a review. So glad that you found Sir Aubrey Ward so welcoming and that you enjoyed your lunch with your Mother.
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Review from Jane C (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers made us extremely welcome for Mum's birthday, they had decorated the small room. Can't express how pleased we were.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for the 5-star review. We are so glad that you were pleased with the celebrations of your mum's birthday.
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Review from J E (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the wonderful reception given to Mum for a 95th birthday. A room was decorated with balloons, banner, flowers etc. A special 'thank you' to the carers who definitely went the extra mile for our family. All they have done was very much appreciated.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you so much for the 5-star review. We are so glad that you and your mum enjoyed her 95th birthday celebrations.
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Review from J A (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The core carers at Sir Aubrey Ward House are fantastic. They are loyal, helpful and caring. I feel very happy leaving my mother in their hands. There have been times when, due to short-staffedness, there has been a lack of help (mainly at weekends). Food could sometimes be improved, but, overall, Mum
is well-fed and nourished.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for your review. We take all of your comments on board, and we are really glad that you feel so happy leaving your mother in the hands of the team at Sir Aubrey Ward.
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Review from L B (Friend of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to Sir Aubrey to celebrate our friend's special 100th Birthday. The celebrations were more than we could ever imagined. All the residents came along to celebrate. The room was decorated stylishly with flower displays everywhere. The food was plentiful, fresh, and tasty. The chef had baked an
amazing 100th cake. Above all the staff made such a fuss about my friend and made her feel special on her special day. This has been my experience with Sir Aubrey for the last 2 years. We are so grateful.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for the 5-star review, L B. We are so glad you had a good experience with Sir Aubrey Ward.
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Review from Rosemary K (Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant place to be when in need of care. Plenty of activities to keep us active and amused.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you so much for your five-star review. We are glad that you find Sir Aubrey Ward such a pleasant place to be.
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Review from T J (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great activities, wonderful staff. Good atmosphere. Residents are seen to be happy and safe. The entertainment staff are so good! Patient and kind. I feel so happy that my Mum is here. Thank you.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you so much for the 5-star review. We are so glad that you are happy that your Mum is here at Sir Aubrey Ward.
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Review from Ellis J (Granddaughter of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant activities, very friendly and welcoming staff.
Really helped my nana settle in and enjoy herself.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you so much for your five-star review. We are so glad that your nana has settled in at Sir Aubrey Ward.
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Review from T G (Son of Resident) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been a good month in Sir Aubrey Ward House. New activities are being introduced which a proving popular. My family all love to see pictures of my mother on social media. Although she might not remember, we can show her the pictures of her singing at the choir and playing skittles. Another recent
hit was the trip to the school disco over the road. The joy on the residents faces was amazing.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for taking the time to write a review, T G. We are so glad that the new activities are proving so popular.
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Review from Frances H (Daughter of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad is really happy here - thank you.
It's lovely and friendly.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for taking the time to leave us a review. We are glad that your Dad is so happy at Sir Aubrey Ward.
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Review from Christine S (Friend of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, very caring of residents. Good menu and lots of activities.
Staff are friendly and helpful.
I would recommend Sir Aubrey Ward House to family and friends.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for taking the time to leave us a review. We are so glad that you would recommend Sir Aubrey Ward.
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Review from Dominick S (Grandson of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent and always very friendly and welcoming. There is a lovely sense of community among the staff and residents, especially with all the engaging activities. A personal favourite of mine being Scrabble Club!
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for the 5-star review. We are so glad the activities are widely enjoyed!
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Review from Neil G (Son of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at Sir Aubrey Wards and has been there for many years.
The staff are lovely and always nice to Mum, and she likes all the staff.
We've had a few problems in the past with medication and a few things, but in general, I'm happy with the home.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for writing us a review. We are glad all is well now and that you are happy with the home for your Mum.
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Review from T B (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum continues to enjoy the activities at Sir Aubrey, especially Scrabble and choir. The activities coordinators are incredibly friendly, happy and positive. Mum really likes the care staff who are very helpful.
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Review from Gillian E (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sir Aubrey Ward House is a safe and caring place to live. My father is always treated with respect and compassion. He is extremely well looked after and is very happy there. The staff are all so welcoming, and the care home is very comfortable, well resourced and well-maintained. There are lots of social
activities too, and residents are encouraged to get involved and to "stay active". It's a great care home!
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you so much for the five-star review. We are so glad that your father is so happy at Sir Aubrey Ward.
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Review from Alison R (Friend of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a nearby neighbour to Sir Aubrey, I pop in from time to time to visit friends or enjoy an event and participate in a short monthly church service. The friendliness of the staff and the care offered to residents are prominent, long may it continue. It's a happy home.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for your review. Thank you for your observations about Sir Aubrey Ward being a friendly and happy home.
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Review from C G (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Sir Aubrey Ward House in November 2022. She is so happy, settled in relatively quickly, helped by all the wonderful staff. There is a wonderful positive atmosphere all the time. Their care is exemplary. I am so happy that mum came here to live.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for the 5-star review. We are so glad that your mum is so happy at Sir Aubrey Ward.
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Review from Lesley N (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I attended the barbecue with my mother who is a resident. Unfortunately, the weather was not good for sitting outside, but all was accommodated inside. The food and entertainment was great, with staff joining in dancing and singing with the residents. The staff were all attentive and made it a memorable
few hours.
Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House
Thank you for your review. We are glad you had a memorable time at the the barbecue.
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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Sir Aubrey Ward House is calculated as follows: ( (361 Excellents x 5) + (66 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 440 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 Nov 2025

Please call us to arrange a viewing and discuss your requirements.

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Awards / Recognitions (8)

Meet the Team (1)

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Wendy Luck

Job Title: Home Manager Joined: 2023

Home Manager at Sir Aubrey Ward.

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