Sir Aubrey Ward House

Prospect Road, Marlow SL7 2PJ
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9.8 113 Reviews
  • Sir Aubrey Ward House, Marlow
Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed courtyard garden which is ideal for relaxing or attending the weekly gardening club to tend to the homes own vegetable patch.

Activities on offer are vibrant and varied, encouraging a healthy lifestyle, body and mind for participants. Strong community links with local schools enable residents to truly become part of the local community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1386
  • Self-Funded Residential Dementia Care: from £1511
  • RESPITE Self-Funded Residential Care: from £1594
  • RESPITE Self-Funded Residential Dementia Care: from £1738

Respite fees are quoted on an individual basis.

These prices are only a guideline, please contact Sir Aubrey Ward House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Wendy Luck (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission via Bucks County Council & private assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Sir Aubrey Ward House Reviews (113)

Total of 113, showing 21-40
9.8

Sir Aubrey Ward House has a Review Score of 9.8 (9.757) out of 10, based on 39 reviews in the last 2 years. Over all time Sir Aubrey Ward House has 113 reviews.

Overall Experience

  • 87
  • 21
  • 1
  • 2
  • 2

Date Published

113
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Review from S E (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit for 2 years. I found the welcome very pleasant and the interior of the building very clean. The staff were very friendly and pleasant. I had a very nice lunch with my mother (resident) and my overall experience at Sir Aubrey Ward House was very positive.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave a review. So glad that you found Sir Aubrey Ward so welcoming and that you enjoyed your lunch with your Mother.

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Review from Jane C (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers made us extremely welcome for Mum's birthday, they had decorated the small room. Can't express how pleased we were.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review. We are so glad that you were pleased with the celebrations of your mum's birthday.

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Review from J E (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the wonderful reception given to Mum for a 95th birthday. A room was decorated with balloons, banner, flowers etc. A special 'thank you' to the carers who definitely went the extra mile for our family. All they have done was very much appreciated.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for the 5-star review. We are so glad that you and your mum enjoyed her 95th birthday celebrations.

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Review from J A (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The core carers at Sir Aubrey Ward House are fantastic. They are loyal, helpful and caring. I feel very happy leaving my mother in their hands. There have been times when, due to short-staffedness, there has been a lack of help (mainly at weekends). Food could sometimes be improved, but, overall, Mum
is well-fed and nourished.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We take all of your comments on board, and we are really glad that you feel so happy leaving your mother in the hands of the team at Sir Aubrey Ward.

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Review from L B (Friend of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to Sir Aubrey to celebrate our friend's special 100th Birthday. The celebrations were more than we could ever imagined. All the residents came along to celebrate. The room was decorated stylishly with flower displays everywhere. The food was plentiful, fresh, and tasty. The chef had baked an
amazing 100th cake. Above all the staff made such a fuss about my friend and made her feel special on her special day. This has been my experience with Sir Aubrey for the last 2 years. We are so grateful.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review, L B. We are so glad you had a good experience with Sir Aubrey Ward.

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Review from Rosemary K (Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant place to be when in need of care. Plenty of activities to keep us active and amused.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for your five-star review. We are glad that you find Sir Aubrey Ward such a pleasant place to be.

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Review from T J (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great activities, wonderful staff. Good atmosphere. Residents are seen to be happy and safe. The entertainment staff are so good! Patient and kind. I feel so happy that my Mum is here. Thank you.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for the 5-star review. We are so glad that you are happy that your Mum is here at Sir Aubrey Ward.

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Review from Ellis J (Granddaughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant activities, very friendly and welcoming staff.
Really helped my nana settle in and enjoy herself.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for your five-star review. We are so glad that your nana has settled in at Sir Aubrey Ward.

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Review from T G (Son of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a good month in Sir Aubrey Ward House. New activities are being introduced which a proving popular. My family all love to see pictures of my mother on social media. Although she might not remember, we can show her the pictures of her singing at the choir and playing skittles. Another recent
hit was the trip to the school disco over the road. The joy on the residents faces was amazing.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to write a review, T G. We are so glad that the new activities are proving so popular.

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Review from Frances H (Daughter of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is really happy here - thank you.
It's lovely and friendly.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave us a review. We are glad that your Dad is so happy at Sir Aubrey Ward.

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Review from Christine S (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, very caring of residents. Good menu and lots of activities.
Staff are friendly and helpful.
I would recommend Sir Aubrey Ward House to family and friends.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave us a review. We are so glad that you would recommend Sir Aubrey Ward.

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Review from Dominick S (Grandson of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and always very friendly and welcoming. There is a lovely sense of community among the staff and residents, especially with all the engaging activities. A personal favourite of mine being Scrabble Club!

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review. We are so glad the activities are widely enjoyed!

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Review from Neil G (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Sir Aubrey Wards and has been there for many years.
The staff are lovely and always nice to Mum, and she likes all the staff.
We've had a few problems in the past with medication and a few things, but in general, I'm happy with the home.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for writing us a review. We are glad all is well now and that you are happy with the home for your Mum.

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Review from T B (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to enjoy the activities at Sir Aubrey, especially Scrabble and choir. The activities coordinators are incredibly friendly, happy and positive. Mum really likes the care staff who are very helpful.

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Review from Gillian E (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sir Aubrey Ward House is a safe and caring place to live. My father is always treated with respect and compassion. He is extremely well looked after and is very happy there. The staff are all so welcoming, and the care home is very comfortable, well resourced and well-maintained. There are lots of social
activities too, and residents are encouraged to get involved and to "stay active". It's a great care home!

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for the five-star review. We are so glad that your father is so happy at Sir Aubrey Ward.

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Review from Alison R (Friend of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a nearby neighbour to Sir Aubrey, I pop in from time to time to visit friends or enjoy an event and participate in a short monthly church service. The friendliness of the staff and the care offered to residents are prominent, long may it continue. It's a happy home.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. Thank you for your observations about Sir Aubrey Ward being a friendly and happy home.

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Review from C G (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Sir Aubrey Ward House in November 2022. She is so happy, settled in relatively quickly, helped by all the wonderful staff. There is a wonderful positive atmosphere all the time. Their care is exemplary. I am so happy that mum came here to live.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review. We are so glad that your mum is so happy at Sir Aubrey Ward.

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Review from Lesley N (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended the barbecue with my mother who is a resident. Unfortunately, the weather was not good for sitting outside, but all was accommodated inside. The food and entertainment was great, with staff joining in dancing and singing with the residents. The staff were all attentive and made it a memorable
few hours.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We are glad you had a memorable time at the the barbecue.

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Review from James W (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm-hearted, compassionate care that provides priceless peace of mind. We are so grateful to everyone at Sir Aubrey Ward House for Mum's ongoing care and support.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We appreciate such positive comments.

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Review from Maureen F (Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an entertainer and barbeque on this special day. The weather was a little unpredictable but most residents support this popular Elvis impersonator. There was a lot of preparation with sun umbrellas, chairs, cutlery and food/drinks. Our activities helper spent all morning getting everything ready
and about midday residents and guests started to take their places. The rain held off and we all had a thoroughly good time.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Sir Aubrey Ward House is calculated as follows: ( (360 Excellents x 5) + (77 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 452 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 12 Aug 2025

Please call us to arrange a viewing and discuss your requirements.

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Awards / Recognitions (2)

Meet the Team (1)

No image found

Wendy Luck

Job Title: Home Manager

Joined: 2023

Home Manager at Sir Aubrey Ward.

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