Sir Aubrey Ward House

So thankful for the staff who set and helped with a birthday tea for my mum. Noting was too much trouble. Everyone was friendly and helpful.

Made extremely welcome. Very relaxed environment. Staff absolutely fantastic. Clean and comfortable throughout. Highly recommend.

One of the best care homes I have been to.

The atmosphere, environment, staff and garden are very warm, welcoming, open and inviting. My father has had a few teething problems with medicine, laundry, personal care etc, but these have been resolved with the utmost care and attention. It's great that visitors and pers are welcome anytime and always offered refreshments etc, and welcomed with a smile. We are very happy with the variety of food, activities and place to sit, eat, relax, etc. Communication with clients from Sir Aubrey Ward and the council could be better. Very sporadic and unclear, quite stressful.

We brought Dad from another home to here, and everything about the home is great, from the staff to the home itself.

I always find the staff very helpful when I am calling from abroad; they always take time and make sure that I am connected with my grandmother.

Brilliant resident's evening. Outstanding staff. Thank you!

I have been very impressed with the efforts that the staff have gone to in order to care for my mother recently as she has been unwell. This is particularly with regard to enabling her to see her great-grandchildren that she has seen little of over the last two years

Our mother had been in Sir Aubrey Ward for 21-months and was recently placed on end of life care. I cannot fault the dedication of the carers throughout Mum's time at Sir Aubrey Ward. Their dedication, empathy, commitment and care was experienced (and witnessed) in the last week of Mum's life; her daughters were offered immense support from management and carers alike. A dedicated team!

Staff turnover and reliance on agency workers has always and continues to be very high.

My mum was allocated a place at Sir Aubrey Ward in November 2020, and I could not be more happy with the care and support we are both given. Obviously, these are very trying times for residents, carer’s and relatives, and my mum and I have been fully supported throughout. I have been constantly updated and kept informed about Mum and able to visit in accordance with Covid-19 protocols. I have been sent photos of Mum when they have events, and had to comment she was having more of a social life than most of us!

The psychological damage caused by the lockdown was great to my father and it still didn't protect him from catching coronavirus and dying.

Thank you to all the wonderful staff at Sir Aubrey Ward. You are truly valued.

More recent weeks have noted a lack of internal security with Mother wandering the garden, middle of the night, through unlocked doors. That's a breach of both health and safety as well as security again.

Staff and carers are very dedicated to residents and conscious of individual needs. Some shortcomings are still evident within management, particularly access to and from the premises eg foyer (safety and security). Document administration re: communication between staff, carer, management should be improved. General finance matters are good. The house is well maintained and food very well suited to meet resident's preferences.

I accompanied my partner who is a resident at Aubrey Ward to the High Wycombe pantomime. The whole outing was managed efficiently and with gentle care. We travelled by minibus which accommodated the wheelchairs and walkers. The home provided a delicious packed lunch which was served to all residents and also carers. The whole afternoon was delightful and all went well managed by staff with care and consideration for everyone.

My mother entered Sir Aubrey Ward House when it opened suffering from Alzheimer's. During this time she has been looked after by staff who have exceeded expectations in their diligence and compassion as she is now entering the final days of her life. All categories of staff pop in to see her breaking up the days and offering words of comfort to me. Late Friday night a staff member went out to get medication for her. I think that says it all.

I have a friend and neighbour who was suffering from lack of nutrients in the food she was given, leaving her weak and anaemic and in hospital receiving a blood transfusion and iron tablet. She was having 24 hour home care but she was depressed and not sleeping. Finally, she asked to go into a care home. Sir Aubrey Ward House ticked all the boxes and was affordable. The manageress of the home paid her a home visit. This discussion reassured my neighbour that moving there would be good for her, good food that she would enjoy; company; security 24 hours a day; all her needs met; warm. A week later I helped her to move her to her new home. When I paid her a visit 3 days later the change in her was clear, from a grey, elderly woman sitting in a chair at home, to a bright well-groomed lady, in her colourful clothes and black patent shoes, sitting in the common room taking in all the hustle and bustle of the people around her. She introduced me to her new friends who were around her and they chatted about life at Sir Aubrey Ward House until they suddenly all stood up, said it was lunchtime. They said lunch was very good here, one lady said she was going on a diet as she was putting on weight! Sir Aubrey Ward House is the beginning, I hope, of many more happy years for my friend and neighbour. Many thanks to the management and staff who take the time to make them feel a whole person again.

Lovely place very friendly efficient happy staff. The rooms kept clean and tidy. Rest of the care home is spotless. The food is excellent. Activities lots of them and very well organised. A lovely garden well designed and full of plants, restful atmosphere for the residents. I would highly recommend.

Family and friends are all totally satisfied and enjoy visiting her.