Sir Aubrey Ward House

Prospect Road, Marlow SL7 2PJ
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9.8 113 Reviews
  • Sir Aubrey Ward House, Marlow
Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed courtyard garden which is ideal for relaxing or attending the weekly gardening club to tend to the homes own vegetable patch.

Activities on offer are vibrant and varied, encouraging a healthy lifestyle, body and mind for participants. Strong community links with local schools enable residents to truly become part of the local community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1386
  • Self-Funded Residential Dementia Care: from £1511
  • RESPITE Self-Funded Residential Care: from £1594
  • RESPITE Self-Funded Residential Dementia Care: from £1738

Respite fees are quoted on an individual basis.

These prices are only a guideline, please contact Sir Aubrey Ward House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Wendy Luck (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission via Bucks County Council & private assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Sir Aubrey Ward House Reviews (113)

9.8

Sir Aubrey Ward House has a Review Score of 9.8 (9.757) out of 10, based on 39 reviews in the last 2 years.
Over all time Sir Aubrey Ward House has 113 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sir Aubrey Ward House
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Total of 113, showing 81-100
Review from Jacqui L (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was allocated a place at Sir Aubrey Ward in November 2020, and I could not be more happy with the care and support we are both given. Obviously, these are very trying times for residents, carer’s and relatives, and my mum and I have been fully supported throughout. I have been constantly updated
and kept informed about Mum and able to visit in accordance with Covid-19 protocols. I have been sent photos of Mum when they have events, and had to comment she was having more of a social life than most of us!
Reply from Steph Lawson, Sales Co-Ordinator at Sir Aubrey Ward House

Thank you so much for your review, Jacqui. Lovely to read that the events have been enjoyed so much. Always more to come!

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Review from B J (Daughter of Resident) published on 10 August 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
This place treated my father really badly. I was appalled by their behaviour and conduct during the coronavirus lockdown when my father was denied access to communication with his family, but they had an inability to facilitate a simple phone call despite many requests. He had been used to visits
almost every day from his family up until that point. They failed to follow their own contract and caused the family as well as my father emotional stress and anxiety when they tried to refuse to allow him back to his home after an A&E visit. We were desperately trying to move him to another home, but that was very difficult at that time. In hindsight, I wish I had just ignored the lockdown and driven the 2 hrs to get to Marlow and taken him away. We never said anything at the time because we were terrified that he would be treated worse.
The psychological damage caused by the lockdown was great to my father and it still didn't protect him from catching coronavirus and dying.
Reply from Wendy Phillimore, Interim Home Manager at Sir Aubrey Ward House

Thank you for your feedback. We are really sorry to hear that you feel that your relative did not have a good experience with our service. As part of the wider health & social care sector during the Covid-19 period, we have experienced significant obstacles that have not allowed us to continue to operate in a way that we would desire. Communicating and connecting our residents with their families were elements that we focused during the lockdown period and this was supported with Video-calls and telephone calls when this was possible for a resident and while the capacity of the home allowed us. The safety of all our residents has always been our primary objective thus every decision for admission into our Home has been formed and assessed individually. Please accept our apology for anything that you feel we should have done better. Your feedback is very important to us so please communicate directly with the home’s management in order to express your views and receive a complete response.

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Review from Julie M (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My darling mum has been a resident at Sir Aubrey Ward for over three years and we have always been delighted with the care she has received.
During these unprecedented times, I felt compelled to write another review, highlighting the thoughtful and caring way the staff have dealt with the difficulties
arising from the lockdown.
They have facilitated video calls, phone calls and visits “through the window”, so that as far as possible we relatives have had reassurance that our loved ones are safe, well and that they remember us and know we love and miss them.
Thank you to all the wonderful staff at Sir Aubrey Ward. You are truly valued.
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Review from R C (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
There have been breaches of security, with Mother leaving the home unsupervised.
More recent weeks have noted a lack of internal security with Mother wandering the garden, middle of the night, through unlocked doors. That's a breach of both health and safety as well as security again.
Reply from Wendy Phillimore, Interim Home Manager at Sir Aubrey Ward House

We welcome all feedback and continually use it to find ways to further improve our services at Sir Aubrey Ward. Further security checks have now been introduced in order to ensure the safety of our residents and additional Health & Safety audits have now taken place with actions identified.


If you would like to discuss your feedback further, please do not hesitate to contact me.

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Review from Diana R (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were impressed with Sir Aubrey Ward when we viewed. We were aware of it's CQC situation. It appeared to be improving with improved processes according to the manager.
Staff and carers are very dedicated to residents and conscious of individual needs. Some shortcomings are still evident within management,
particularly access to and from the premises eg foyer (safety and security). Document administration re: communication between staff, carer, management should be improved. General finance matters are good. The house is well maintained and food very well suited to meet resident's preferences.
Reply from Steph Lawson, Sales Co-Ordinator at Sir Aubrey Ward House

Thank you for your feedback regarding the home. I’m very pleased that you are happy with the home overall. In response to your comments regarding foyer access and documentation concerns, these areas have been addressed and measures are being put in place to rectify these issues.
- Sue Smit, Interim Home Manager

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Review from J B (Partner of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I accompanied my partner who is a resident at Aubrey Ward to the High Wycombe pantomime. The whole outing was managed efficiently and with gentle care. We travelled by minibus which accommodated the wheelchairs and walkers. The home provided a delicious packed lunch which was served to all residents
and also carers. The whole afternoon was delightful and all went well managed by staff with care and consideration for everyone.
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Review from S G (Daughter of Resident) published on 31 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered Sir Aubrey Ward House when it opened suffering from Alzheimer's. During this time she has been looked after by staff who have exceeded expectations in their diligence and compassion as she is now entering the final days of her life. All categories of staff pop in to see her breaking
up the days and offering words of comfort to me. Late Friday night a staff member went out to get medication for her. I think that says it all.
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Review from B M (Friend of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a friend and neighbour who was suffering from lack of nutrients in the food she was given, leaving her weak and anaemic and in hospital receiving a blood transfusion and iron tablet. She was having 24 hour home care but she was depressed and not sleeping. Finally, she asked to go into a care
home. Sir Aubrey Ward House ticked all the boxes and was affordable. The manageress of the home paid her a home visit. This discussion reassured my neighbour that moving there would be good for her, good food that she would enjoy; company; security 24 hours a day; all her needs met; warm. A week later I helped her to move her to her new home. When I paid her a visit 3 days later the change in her was clear, from a grey, elderly woman sitting in a chair at home, to a bright well-groomed lady, in her colourful clothes and black patent shoes, sitting in the common room taking in all the hustle and bustle of the people around her. She introduced me to her new friends who were around her and they chatted about life at Sir Aubrey Ward House until they suddenly all stood up, said it was lunchtime. They said lunch was very good here, one lady said she was going on a diet as she was putting on weight! Sir Aubrey Ward House is the beginning, I hope, of many more happy years for my friend and neighbour. Many thanks to the management and staff who take the time to make them feel a whole person again.
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Review from D H (Son of Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place very friendly efficient happy staff. The rooms kept clean and tidy. Rest of the care home is spotless. The food is excellent. Activities lots of them and very well organised. A lovely garden well designed and full of plants, restful atmosphere for the residents. I would highly recommend.
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Review from Alan B (Son of Resident) published on 3 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother moved into Sir Aubrey Ward House a little under a year ago when her dementia made it impossible for her to remain at home. We visited 12 homes in the local area and selected this one primarily because of its caring ethos. It is friendly, informal, and homely, with staff who have clearly been
selected for their empathy. Also, as a charitable trust, they do not have a profit motivation, so no measuring of care needs by the minute!
The new manager has tightened up the systems and procedures, as picked up by the CQC assessment, without compromising the informal and caring culture, which give the home its character.
Our mum is contented, safe, well-fed/watered, and well cared for. Always well turned out and treated with dignity, humour and affection. Her key worker knows Mum's needs as well as the family, and Mum is very fond of her. Mum enjoys in-house activities and is able to get out and about on trips.
Family and friends are all totally satisfied and enjoy visiting her.
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Review from Janet L (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I accompanied my mother on annual outing to a wildlife park. A well planned and stimulating day for the residents and carers.
A very enjoyable experience for all.
Thank you.
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Review from S H (Niece of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Aubrey Ward carers have looked after my Aunt for 8 years since she started early dementia, she has always received the best care with her meals and encouraged to participate in activities. The past 2 years my Aunt has needed more help and this has been carried out with dignity. She has had 3 visits
to the hospital when we thought she would not pull through but she rallied and continued to care for her. We are very grateful to them for continued care and respect.
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Review from Namette K (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first week, my mother seemed happy to be at Sir Aubrey Ward House. She found the staff kind and all her needs were met. My mother was allowed to make her room by bringing in the furniture she wanted from her house.
She likes her food so to find she is eating well is a bonus.
It is quite
common if there is a member of staff my mother does not get on with, it is swiftly dealt with and she has a change of carer.
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Review from A H (Daughter of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is happy and well looked after. The care she received is given cheerfully and takes into account my mum's "little ways".
There are trips out and in-house activities which my mum takes part in and enjoys.
My dad is here too. It is harder to make him happy but he says he feels safe and cared
for.
Thank you very much to all the staff and managers.
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Review from Jacqueline C (Wife of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff all very helpful and very attentive to their clients at all times. Entertainment coordinator does a great job in getting the clients to participate in many of the activities during the week but could do more if she had more equipment to help her.
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Review from Susan G (Regular Volunteer) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so grateful, after his stroke, for my father to be looked after with care and love in Sir Aubrey House.
Now we return monthly to take a church service. We are always made welcome and so good to see the same friendly staff who were there in 2012 when he first moved in.
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Review from J K (Friend of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my third visit to my friend. Home is warm and welcoming. The staff are friendly. Clean. Peaceful atmosphere. Have spent a maximum of two and a half hours in the home and only in a small part of it.
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Review from Patricia T (Friend of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor, I have always found the staff to be very pleasant and helpful. The activities are excellent as is the activity co-ordinator who is extremely dedicated to the clients.
Activities do need better equipment to help clients to be more involved in the singing.
The home has always been clean
when I have visited.
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Review from E R (Daughter-in-law of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sir Aubrey Ward house has a welcoming atmosphere and a light airy atmosphere. My Father in Law seems well cared for and he is mostly cheerful. Any medical problems have been dealt with promptly. The staff have a calm and friendly approach and we appreciate their care.
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Review from Elaine M (Father of Resident) published on 5 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall was very happy with the care, cleanliness and group activities, good level of care, and staff were most kind and compassionate. The gardens were lovely and well kept which was a pleasure to my father. We liked that we could pop in at any time of the day or evening,
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Sir Aubrey Ward House is calculated as follows: ( (360 Excellents x 5) + (77 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 452 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 08 Sep 2025

Please call us to arrange a viewing and discuss your requirements.

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Awards / Recognitions (8)

Meet the Team (1)

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Wendy Luck

Job Title: Home Manager Joined: 2023

Home Manager at Sir Aubrey Ward.

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