Sir Aubrey Ward House

Prospect Road, Marlow SL7 2PJ
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9.8 113 Reviews
  • Sir Aubrey Ward House, Marlow
Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed courtyard garden which is ideal for relaxing or attending the weekly gardening club to tend to the homes own vegetable patch.

Activities on offer are vibrant and varied, encouraging a healthy lifestyle, body and mind for participants. Strong community links with local schools enable residents to truly become part of the local community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1386
  • Self-Funded Residential Dementia Care: from £1511
  • RESPITE Self-Funded Residential Care: from £1594
  • RESPITE Self-Funded Residential Dementia Care: from £1738

Respite fees are quoted on an individual basis.

These prices are only a guideline, please contact Sir Aubrey Ward House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Wendy Luck (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission via Bucks County Council & private assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Sir Aubrey Ward House Reviews (113)

Total of 113, showing 101-113
9.8

Sir Aubrey Ward House has a Review Score of 9.8 (9.757) out of 10, based on 39 reviews in the last 2 years. Over all time Sir Aubrey Ward House has 113 reviews.

Overall Experience

  • 87
  • 21
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  • 2
  • 2

Date Published

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Review from Rosalind M (Daughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after by this care home over the last two and a half years. During this time my sisters and I were pleased with the level of care provided. The management team were very approachable and always available to talk to. The office staff were always polite and informed us if my father
was unwell. The entertainment when my father was well enough to take part was excellent. His room was always kept clean and he certainly never complained about the food. The carers on the ward were kind and helpful some went over and above with the level of care which was appreciated greatly. I would recommend this home.

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Review from Donald G (Brother of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and attention that my sister receives from all the staff and management.

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Review from Sally B (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 86 year old mother has been a resident since December 2016.
It has taken her some time to settle and come to terms with her new 'home'.
There are staff shortages, both cleaners and carers. I think being in an affluent town means carers working on low hourly rates are hard to find.

Reply from Stuart Robb, Business Development Executive at Sir Aubrey Ward House

“We continually recruit to fill any vacant posts. The home has the recommended staffing ratio and when necessary vacant shifts are covered by regular agency workers.” Karen Kelly, home manager - Sir Aubrey Ward House

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Review from K H (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at Sir Aubrey Ward, she has blossomed. No longer alone or frightened, she takes part in activities, has made friends and enjoys playing the piano for the other residents. The staff have been exceptional in looking after her needs but more than this they have given her back her
confidence and her sense of fun. The manager has always been very kind and supportive and her influence over her staff shows in the well organised happy relaxed atmosphere in Sir Aubrey Ward.

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Review from Natalie D (Relative of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you enter Sir Aubrey Ward House, you are greeted with the friendliest of welcomes. There is an air of tranquillity and every thing is spotlessly clean. The garden, rooms and overall condition of the property is excellent. I could not think of a better home for my aunt.

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Review from Philip M (Son of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sir Aubrey Ward House at Marlow for over a year. A very caring ethos pervades the place with a lovely atmosphere existing between staff and residents. A goodly selection of laid on activities and a genuinely friendly attitude from all the staff mean we have great confidence in
Mum's level of care. Many congratulations to the manager and all her team and our sincere thanks for a difficult job well done. All Care Homes should be like this - and having experienced others close by, we know Sir Aubrey Ward House stands out as a role model to emulate.

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Review from J P (Son of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with every aspect of my mothers care.
When faced with the task of finding a care home for my mother, I made ten visits to potentially suitable sites.
Sir Aubrey Ward and another Fremantle home at Farnham Common were leaders after my initial research. Four years later, I find it very
difficult to criticise the level of care. The staff at all levels are very accessible and through their efforts create a good atmosphere throughout the home. This is complemented by the high standards of décor and cleanliness. I continue to recommend Sir Aubrey Ward.

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Review from Carolyn B (Daughter of Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Sir Aubrey Ward in December 2016 after three months in hospital having broken both hips.


She was a reluctant resident, but the care and empathy shown by the staff on Elm over the last months has helped her to adjust and settle. In particular, her key workers have shown great

care, compassion and humour and we all now feel that Mum is in the best place possible, receiving great kindness and support.

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Review from R P (Daughter of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are jolly and very helpful.
Plenty of activities going on. Most residents look happy.

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Review from Gill (Daughter of Resident) published on 6 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Sir Aubrey Ward House from February 2014 until May 2017, when she died there, peacefully and in her own bed with two of the carers she loved best at her side. All my family are extremely grateful to the staff and wonderful carers there who looked after my mother's every need
throughout the past three years and kept her fit and alert both mentally and physically for as long as they could. She settled in well and was happy there, surrounded by exceptionally kind and thoughtful staff, who arranged daily activities and outings which she greatly enjoyed when she was fit enough to take part. It is worth mentioning that most of the staff were there when she arrived and still there when she passed away, which is a great tribute to the management. We highly recommend Sir Aubrey Ward House.

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Review from Elaine R (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always todays review was a pleasant informative meeting with our fathers care staff. We are lucky that due to the close relationship we have formed with the staff we tackle any problems that should need addressing as they arise.

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Review from Penny G (Daughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home very welcoming and very supportive, especially after mum died. The staff were caring and compassionate and we all became the extended family. They helped mum keep her dignity as much as her illness allowed and encouraged her interests. The home is a very 'musical' home and both mum
and I were able to participate in "shows" run for and by the home which we both enjoyed.


The activities and outings on offer were fun and varied and we were encouraged to make full use of them, which we all did as a family. The environment inside the home was spacious, yet cosy and the gardens well kept and much used by residents. We were very pleased with our choice and wish mum could have lived to enjoy it all for longer.

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Review from Jainie F (Niece of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express highly enough the gratitude that I feel for the staff who look after my elderly aunt who has dementia. All the staff at Sir Aubrey Ward House are amazing and so kind and caring. My aunts carers on her unit go above and beyond their duties to make her feel safe and secure, and it really
feels like a proper home not a care home. Thank you so much, your staff are wonderful.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Sir Aubrey Ward House is calculated as follows: ( (360 Excellents x 5) + (77 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 452 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 12 Aug 2025

Please call us to arrange a viewing and discuss your requirements.

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Awards / Recognitions (2)

Meet the Team (1)

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Wendy Luck

Job Title: Home Manager

Joined: 2023

Home Manager at Sir Aubrey Ward.

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