Sir Aubrey Ward House

Thank you.

Aubrey Ward carers have looked after my Aunt for 8 years since she started early dementia, she has always received the best care with her meals and encouraged to participate in activities. The past 2 years my Aunt has needed more help and this has been carried out with dignity. She has had 3 visits to the hospital when we thought she would not pull through but she rallied and continued to care for her. We are very grateful to them for continued care and respect.

It is quite common if there is a member of staff my mother does not get on with, it is swiftly dealt with and she has a change of carer.

Thank you very much to all the staff and managers.

All staff all very helpful and very attentive to their clients at all times. Entertainment coordinator does a great job in getting the clients to participate in many of the activities during the week but could do more if she had more equipment to help her.

Now we return monthly to take a church service. We are always made welcome and so good to see the same friendly staff who were there in 2012 when he first moved in.

This was my third visit to my friend. Home is warm and welcoming. The staff are friendly. Clean. Peaceful atmosphere. Have spent a maximum of two and a half hours in the home and only in a small part of it.

The home has always been clean when I have visited.

Sir Aubrey Ward house has a welcoming atmosphere and a light airy atmosphere. My Father in Law seems well cared for and he is mostly cheerful. Any medical problems have been dealt with promptly. The staff have a calm and friendly approach and we appreciate their care.

Overall was very happy with the care, cleanliness and group activities, good level of care, and staff were most kind and compassionate. The gardens were lovely and well kept which was a pleasure to my father. We liked that we could pop in at any time of the day or evening,

My father was looked after by this care home over the last two and a half years. During this time my sisters and I were pleased with the level of care provided. The management team were very approachable and always available to talk to. The office staff were always polite and informed us if my father was unwell. The entertainment when my father was well enough to take part was excellent. His room was always kept clean and he certainly never complained about the food. The carers on the ward were kind and helpful some went over and above with the level of care which was appreciated greatly. I would recommend this home.

I am very satisfied with the care and attention that my sister receives from all the staff and management.

There are staff shortages, both cleaners and carers. I think being in an affluent town means carers working on low hourly rates are hard to find.

Since my mother has been at Sir Aubrey Ward, she has blossomed. No longer alone or frightened, she takes part in activities, has made friends and enjoys playing the piano for the other residents. The staff have been exceptional in looking after her needs but more than this they have given her back her confidence and her sense of fun. The manager has always been very kind and supportive and her influence over her staff shows in the well organised happy relaxed atmosphere in Sir Aubrey Ward.

From the moment you enter Sir Aubrey Ward House, you are greeted with the friendliest of welcomes. There is an air of tranquillity and every thing is spotlessly clean. The garden, rooms and overall condition of the property is excellent. I could not think of a better home for my aunt.

My mother has been at Sir Aubrey Ward House at Marlow for over a year. A very caring ethos pervades the place with a lovely atmosphere existing between staff and residents. A goodly selection of laid on activities and a genuinely friendly attitude from all the staff mean we have great confidence in Mum's level of care. Many congratulations to the manager and all her team and our sincere thanks for a difficult job well done. All Care Homes should be like this - and having experienced others close by, we know Sir Aubrey Ward House stands out as a role model to emulate.

Sir Aubrey Ward and another Fremantle home at Farnham Common were leaders after my initial research. Four years later, I find it very difficult to criticise the level of care. The staff at all levels are very accessible and through their efforts create a good atmosphere throughout the home. This is complemented by the high standards of décor and cleanliness. I continue to recommend Sir Aubrey Ward.

My mother moved to Sir Aubrey Ward in December 2016 after three months in hospital having broken both hips.

She was a reluctant resident, but the care and empathy shown by the staff on Elm over the last months has helped her to adjust and settle. In particular, her key workers have shown great care, compassion and humour and we all now feel that Mum is in the best place possible, receiving great kindness and support.

Plenty of activities going on. Most residents look happy.

My mother was a resident of Sir Aubrey Ward House from February 2014 until May 2017, when she died there, peacefully and in her own bed with two of the carers she loved best at her side. All my family are extremely grateful to the staff and wonderful carers there who looked after my mother's every need throughout the past three years and kept her fit and alert both mentally and physically for as long as they could. She settled in well and was happy there, surrounded by exceptionally kind and thoughtful staff, who arranged daily activities and outings which she greatly enjoyed when she was fit enough to take part. It is worth mentioning that most of the staff were there when she arrived and still there when she passed away, which is a great tribute to the management. We highly recommend Sir Aubrey Ward House.