Broomhills, Rochford, Essex
Broomhills, Rochford, Essex
Broomhills, Rochford, Essex

Broomhills has an idyllic rural location looking over the river estuary, which can be viewed from the conservatory. A peaceful setting for a nice cup of tea and a chat with families or friends.

Broomhills is a delightful older style building full of character, homely and comfortable. Although rooms are furnished items can be brought in to ensure you are as relaxed as possible. There are always activities for you to join in if you wish, it is your choice.

Group: Runwood Homes Ltd

Person in charge: Leigh-Ann Cowling (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 47

Rooms with ensuite WC: 34

Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Broomhills: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Broomhills has a Review Score of 9.6 (9.569)

The Review Score of 9.6 (maximum of 10) for Broomhills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Broomhills in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.612 for Broomhills is calculated as follows: ( (151 Excellents x 5) + (64 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 227 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.957 Points relating to the number of positive Reviews for Broomhills is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 9 Reviews ÷ 9.4 Target = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Broomhills?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Broomhills

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Mum stayed for two nights respite. Her care could not have been better, special thanks to the activities coordinator for taking her to church on her day off and to the care team managers for making her feel loved in the short time she stayed. The manager was compassionate and understanding.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very enjoyable evening at the residents Halloween Party. Amazing decorations for the residents with hats and masks given to the residents which they enjoyed. Staff came round with party food while an entertainer sang to them. A brilliant party atmosphere and my mum thoroughly enjoyed herself. The staff were attentive and kind, encouraging the residents to join in. Overall a great evening and the staff really had worked hard as usual.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent!

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

With the support of Broomhills Home staff my mother was able to attend my wedding in June 2017. The staff ensured she had her hair set and was smartly dressed in the clothes provided by her family. The member of staff who attended to Mum throughout the day ensured all her needs were catered for ie medicines, visits to the bathroom etc. It really made it very special having Mum with us on this significant day. Our family said how well she looked.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother became a resident in February 2012 following a series of mini strokes and the subsequent onset of dementia. We had looked at several care homes when we knew that mum needed 24/7 care, and Broomhills stood out head and shoulders above those we had seen. The grounds are lovely, so peaceful and quiet, and the residents are encouraged to help with the garden. The rooms are very well decorated, bright and cheerful and you can take in your own furniture and ornaments.

Mum received palliative care during her last 2 weeks and the staff during this particular time were outstanding! Nothing was too much trouble - they even found some games and toys for the children to do while we visited mum. Tea/coffee was always offered to us, and the staff popped in at regular times to see how we were and how mum was fairing. They were as upset as we were when mum passed away.

Mum was treated like a family member at Broomhills, the staff knew her so well and she loved them all. Thank you!

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Don't Know

We placed mum into this care home with reluctance as we didn't want to let her go. She has vascular dementia and after visiting a few homes in our area this one stood above the rest. Mum has been treated with love, care and dignity. Every one of the staff are excellent. Always smiling, have time to reassure us, always friendly and nothing is too much trouble. We have no regrets about placing mum in this home where she is happy and well cared for.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly staff, always say hello and let me know my dad's progress when I come in.
Always offer me a drink.
Home, generally clean and the meals always look nice.
Only issue I have came across is his laundry sometimes get muddled and other residents have been seen in his clothing.
Also, I feel the fee is very steep. I'd say £550 would be quite sufficient to cover their care, food and outings.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother and father in law have been residents of Broomhills since January 2017. The staff are like one big family, all very caring, helpful and sympathetic. The food is all excellent, nothing is too much trouble for the kitchen staff. They have been made to feel very welcome and at home and we have peace of mind they are well looked after. My mum was at Broomhills 3 years earlier and she was also very happy.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum entered Broomhills in 2009. She was poorly, health, diet, hygiene, mental state etc. We expected her to live 2-3 months at most. Nearly 7 years later she passed away! Throughout her time there she received the very best care imaginable, she was a challenging personality and yet every member of staff embraced her and gave her the finest care and attention. Our family will be forever grateful to Broomhills. Mum had extreme needs and all staff were just amazing, they treated her with utmost respect and kindness. We could not imagine a better place to spend your last days/weeks/months/years.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The personnel are very kind and considerate. tHe cleaning of the property is very very good. Our relative has been given the best care possible I personally would like to say a big thank you to the staff.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find this home to have a warm and safe environment. The staff are very friendly and caring and have a nice rapport with the residents. The home is kept very clean and tidy considering its size.
The food looks good and those who need help eating and drinking have a member of staff sit with them.
Overall, I am very happy with the care given.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been very pleased with the care my husband has received. The initial interview in my home was conducted with empathy. I was impressed with the surroundings. The carers who came to take him into the building showed care and consideration. The room seemed rather small but it was clean I was pleased to see there was an en suite. There has been a problem with the laundry but it was rectified after I pointed this out. There was some time to sort this out. Fortunate everyone has been very kind, calm and understanding.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

When my mum needed full-time care I knew that Broomhills was the only home I would entrust my mum too. Having previously been in for respite care for four months. The home is beautifully run, residents are well cared for and loved by the staff who I think are a wonderful bunch of people. Always activities and outings going on but equally quiet rooms where residents and visitors can sit and ponder. I feel blessed that my mum is receiving such quality care. The manager deserves a pat on the back for the way she runs this lovely home.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This was a difficult time for myself and my family, the decision to take my dad into a residential home. My fears and concerns were relieved by the most amazing staff at Broomhills who showed the utmost compassion, love and care of my dad. Their gifts are truly god given, their patience is something we can all learn from.
My wife and I have in a short time, grown to love the staff at Broomhills and although we are moving my dad to another Runwood Home, we believe the service provided at Broomhills has got to be of the highest order. Thank you from the bottom of our hearts. God bless you all.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Broomhills is in a lovely place. The staff are very helpful and always available if there are any things you need help with or discuss how my mum is. There is a lovely 'home from home' atmosphere and lovely grounds to walk round. The care manager is always available if there are any concerns or just for support. I would highly recommend this care home based on my regular visits, which are not always the same time, but regular and I always find a warm and friendly atmosphere.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother became a resident at Broomhills at the beginning of May 2016, throughout this period to date, the care she has received has been very good. The staff are caring, understanding, reassuring and responsible, promoting dignity, independence, and most importantly ensuring the safety of individual residents. There is also a strong presence and motivation for our mother to view Broomhills as her home, which has been important to myself and my family, not only do we feel that we can be relaxed when visiting but also our mother/grandmother is well cared for and safe.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

In the week that my wife has been in care my observations are that she has been treated sympathetically and with dignity. She has always been clean and well dressed. Staff members appear to be on hand and visit the lounges regularly to ensure her well-being.

There does not appear to be much conversational contact between the residents and this could possibly be improved if like minded residents were seated together on a regular basis so that friendships could begin.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Impressed by the staff who seemed to genuinely care and had time for my stepmother and other residents. They knew her and her likes and dislikes. I was regularly informed by phone of any news. They even accommodate and befriended her cat!

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My aunt had a fall and was admitted to A & E and within 24 hrs was discharged to her home. After 2 weeks, myself, aunt and social workers decided upon respite. I was apprehensive on the day of taking her there but I was greeted with friendly caring staff, who instantly put us at ease. They took my aunt on a tour and I was taken to her room. This was like at hotel room, spotless and lovely touches such as flowers, it was great. I met my aunt in the lounge and everywhere people were smiling and couldn't do enough for my aunt or myself. I left feeling 100% better than when I arrived.

How likely would you be to recommend Broomhills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Broomhills

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Broomhills