Broomhills

I have always been very pleased with the help and friendliness of the staff and I have never had any problems.

Overall well pleased with my mother's care and cleanliness of the home, but do feel there is a lack of staff at times. I know I can always talk to staff and management if I feel the need to, not having anything to compare with is the only reason there are not more excellents.

Happy, friendly, all staff. Excellent environment.

Happy with all the service.

It was a difficult decision to have my father admitted to a care home but Broomhills ticked all the boxes. My mother and I know we made the right decision. ALL the staff were caring and kind and we felt they looked after us as well as Dad. Sadly he was only there for six weeks but Dad got the best care which put our minds at rest. We knew he was safe and being well looked after. His health and sadly his mental state deteriorated quite quickly but the care and love he was given was second to none. We can't thank everybody enough for everything they did for him.

In the very short time (4 months) that my mum was in the care home for, she made many friends, not just with other residents but with the staff too who treated my mum with dignity and respect from beginning to end. The caring staff and friendly management were all very helpful and supportive and did everything possible to help mum remain comfortable to the end. Thank you to everyone for being a fantastic support when we needed it the most.

Mum was in Broomhills from the end of March to the end of July 2018. Initially having Alzheimer's, she was diagnosed with cancer of the oesophagus while in the care home, suffering rapid deterioration of health from June until she passed away. ALL the staff at Broomhills are passionate about their jobs and stepped up to provide exceptional care during the last weeks of Mum's life. Myself and our family are truly grateful for the care and attention provided over this time.

I was very pleased with everything you have done. All staff were very polite.

It made me cry and your staff were very understanding. In the short time she has been at Broomhills she is happy, joins in with the other ladies and the staff are lovely and caring. She enjoys the food and the grounds. Most of all we know she is safe and being looked after 24 x 7.

Mum stayed for two nights respite. Her care could not have been better, special thanks to the activities coordinator for taking her to church on her day off and to the care team managers for making her feel loved in the short time she stayed. The manager was compassionate and understanding.

Very enjoyable evening at the residents Halloween Party. Amazing decorations for the residents with hats and masks given to the residents which they enjoyed. Staff came round with party food while an entertainer sang to them. A brilliant party atmosphere and my mum thoroughly enjoyed herself. The staff were attentive and kind, encouraging the residents to join in. Overall a great evening and the staff really had worked hard as usual.

With the support of Broomhills Home staff my mother was able to attend my wedding in June 2017. The staff ensured she had her hair set and was smartly dressed in the clothes provided by her family. The member of staff who attended to Mum throughout the day ensured all her needs were catered for ie medicines, visits to the bathroom etc. It really made it very special having Mum with us on this significant day. Our family said how well she looked.

My mother became a resident in February 2012 following a series of mini strokes and the subsequent onset of dementia. We had looked at several care homes when we knew that mum needed 24/7 care, and Broomhills stood out head and shoulders above those we had seen. The grounds are lovely, so peaceful and quiet, and the residents are encouraged to help with the garden. The rooms are very well decorated, bright and cheerful and you can take in your own furniture and ornaments.

Mum received palliative care during her last 2 weeks and the staff during this particular time were outstanding! Nothing was too much trouble - they even found some games and toys for the children to do while we visited mum. Tea/coffee was always offered to us, and the staff popped in at regular times to see how we were and how mum was fairing. They were as upset as we were when mum passed away.

Mum was treated like a family member at Broomhills, the staff knew her so well and she loved them all. Thank you!

We placed mum into this care home with reluctance as we didn't want to let her go. She has vascular dementia and after visiting a few homes in our area this one stood above the rest. Mum has been treated with love, care and dignity. Every one of the staff are excellent. Always smiling, have time to reassure us, always friendly and nothing is too much trouble. We have no regrets about placing mum in this home where she is happy and well cared for.

Also, I feel the fee is very steep. I'd say £550 would be quite sufficient to cover their care, food and outings.

My mother and father in law have been residents of Broomhills since January 2017. The staff are like one big family, all very caring, helpful and sympathetic. The food is all excellent, nothing is too much trouble for the kitchen staff. They have been made to feel very welcome and at home and we have peace of mind they are well looked after. My mum was at Broomhills 3 years earlier and she was also very happy.

Mum entered Broomhills in 2009. She was poorly, health, diet, hygiene, mental state etc. We expected her to live 2-3 months at most. Nearly 7 years later she passed away! Throughout her time there she received the very best care imaginable, she was a challenging personality and yet every member of staff embraced her and gave her the finest care and attention. Our family will be forever grateful to Broomhills. Mum had extreme needs and all staff were just amazing, they treated her with utmost respect and kindness. We could not imagine a better place to spend your last days/weeks/months/years.

Overall, I am very happy with the care given.

I have been very pleased with the care my husband has received. The initial interview in my home was conducted with empathy. I was impressed with the surroundings. The carers who came to take him into the building showed care and consideration. The room seemed rather small but it was clean I was pleased to see there was an en suite. There has been a problem with the laundry but it was rectified after I pointed this out. There was some time to sort this out. Fortunate everyone has been very kind, calm and understanding.

My wife and I have in a short time, grown to love the staff at Broomhills and although we are moving my dad to another Runwood Home, we believe the service provided at Broomhills has got to be of the highest order. Thank you from the bottom of our hearts. God bless you all.