






Heron Court is a listed building full of charm and character. Its impressive front door waits to open you to welcome you into its warmth and friendliness. The gardens are lush and green and offer space to walk or sit quietly and enjoy the day and especially the warmth of summer.
Although not a modern building it provides all the comforts of home, good food, good company, and friendly staff. There...
Care Provided by Heron Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heron Court for full pricing details and T&Cs.
Contact Heron Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Carly Whipps(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (31)
- Couples/Companion Rooms (2)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Heron Court Reviews (97)
Heron Court has a Review Score of 9.9 (9.892) out of 10, based on 24 reviews in the last 2 years.
Over all time Heron Court has 97 reviews.
Thank you to everyone at Heron Court for their continued hard work!
When visiting Heron Court, the staff are always extremely friendly and welcoming. Several friends have commented on the activities that take place, and that there always seems something on everyday. Management are always contactable and easy to talk to should we need to.
Wow - what a place! Heron Court came into our lives quite unexpectedly and not for the best reasons. From the first phone call to the final time I walked out the door, I was only met with kindness, care and concern. My dad spent his last 5 weeks here and although it was hard, the team never gave up and did all they could to make him comfortable and feel loved to the very end. It is not often that people and places have such a profound effect on you but Heron Court and the team will always hold a special place in my heart and I honestly cannot thank them enough. Thank you Heron Court for your kindness, compassion and patience, I cannot recommend you highly enough.
Our dad was at Heron Court for nearly 3 years. Can only say how grateful we were for his care. They also really looked after mum when she visited dad. The staff were wonderful from start to finish. Highly recommend.
Hi Carol, thank you so much for your review. I have passed on your kind words to all staff. We will miss you all.
A hidden gem! The staff are extremely professional, caring and go above and beyond to help ensure that your loved ones are happy. The care my mother has received has been 'top-notch'. In fact, every single member of staff, whatever their role, is amazing. They also support you as a family & we have definitely needed that! My Mother is very happy with the care she has received and often remarks on just how lovely all the staff are to her.
Thank you for your lovely compliment. I will pass your lovely words over to the staff too.
Staff and particularly management were always there to answer any queries I had .
Cannot fault them and I would recommend them to anyone who is thinking about a placement there .
As always all the staff work tirelessly to provide the very best in care for the residents.I visit quite regularly and it always impresses me and my family how Heron Court is run with the care of the residents being the most important factor.
My dad has been a resident at Heron Court since November and we couldn't be happier. The staff have gone above and beyond to ensure he has been cared for with love and dignity. The entertainment staff never disappoint with coming up with some genius game to play or a fun outing. He clearly loves the food as he has put on some much needed weight and is always busy doing something when we come to see him. Special thank you to two members of staff in particular, you clearly love what you do and we can't thank you enough for for making our dad's time with you fun and letting him nick your lunches and taking him for ice cream!
Such a welcoming home. Staff really listen to us as a family about needs and wishes. Open visiting hours which makes it so much easier for everyone to visit around work etc. staff are so friendly and helpful.
Thank you so much for a kind review it really does go far for us!
The home administrator and the team have always been remarkably kind and professional. Their care and diligence never fails to inspire me. Like so many, having gone through the process of finding a suitable home for a loved one, we found the process to be very positive. Highly recommended.
Thank you so much for your kind words. Your dad is a bright spirit in the home, always.
From day one, the staff could not have been kinder and more welcoming to Dad, and to us, his family. All the staff actively engage with him, spend time chatting with him, and care for and look after him. He seems very happy and settled in Heron Court, and this has made it far less stressful to admit him. A huge thank you to the manager and all the team for their help.
Thank you for the compliment. we are all very thankful for your kind words and we are happy to have you all back in the home.
Heron Court and the home administrator specifically put me at so much ease caring for my dad with dementia. He feels so calm in the home and they genuinely care for the residents which is so rare to find . Thank you for all you do for us and my Dad!
Heron court cared for my uncle for over 10 years and now my dad is a resident. There are a lot of staff still there and this proves how well the home is managed. All staff are so welcoming and go above and beyond. There are activities to help keep the residents active and alert.
What a lovely compliment, thank you so much. We are thrilled to have your dad with us after knowing him for so long. We are also thrilled to have you all back with us too.
The home have taken such amazing care of my grandad with his dementia and it truly is a wonderful place! The staff are so friendly and supportive and have a real passion for the care of their residents
My Dad was admitted to Heron Court between 20th March and 30th April for respite care, as my Mum was convalescing post-operation at home. From day one, the staff could not have been kinder and more welcoming to Dad, and to us, his family. Whilst my Dad preferred to stay in his room most of the time as he has mobility issues, all the staff actively engaged with him, spent time chatting with him, and cared for and looked after him. He was very happy in Heron Court, and this made it far less stressful to admit him, albeit only for a short time.
Huge thank you to the manager and all the team for their help and understanding - THANK YOU !!
Thank you for such a beautiful compliment. We all often think about him and we always play 'in a while crocodile' which reminds us of him. I hope he's well and if he ever needs respite again he knows where we are!
What a difference from the minute we walked in we were warmly greeted by staff members. Mum actually smiled at them, the first smile for a long time.
Mum has always liked her own company and is not good at mixing but they took her into the dining room to eat in her wheelchair.
This in it self is a landmark as she has been bed bound for weeks . A shower hair wash etc was planned and we left her there .
When we visited the following day we saw MUM transformed clean and taking it all in sat in the lounge.
It's early days for us a family but what a excellent start in Heron Court. Seeing her in their VE DAY VIDEO singing outside in the garden is amazing for us as a family. It's a totally different life for her now. At the moment the family are so relieved to have found Heron Court.
Thank you for this lovely review. We appreciate how hard it has been for your family and we are so thrilled to have made a difference to not just your mums life but yours too. You are all a delight to look after!
Mum has been at Heron Court for a year now which has gone so quickly! She is settled now and says she is happy and has no complaints as the staff look after her. She isnt one for joining in but she does occasionally which is lovely to see. The staff are all very kind and friendly and look like they enjoy working there and always make an effort to dress up when there is a party happening. Thank you all for caring for mum we really appreciate your hard work. Ps whens the next quiz ??
Thank you for such a lovely compliment, your mum is a brilliant character and we are having a brilliant time looking after her! The next quiz will be St Patrick's day.. lock the date in!
But the staff have been wonderful it took a while for mum to settle but it is the illness that changes her.
We are very pleased with the home.
Thank you so much for your review - mum is a diamond and we are happy to have her.
The home made a real effort at Christmas and we had some happy events like dancing, teas, cheeses, quizzes and Christmas music. The staff also dressed up and gave each resident a present. The staff member as Father Christmas was amazing.
Hi, Thank you for this review. Staff really appreciate the recognition of their efforts.
Fabulous staff, beautiful home and gardens. Can't recommend enough. 5 star. Thank you.
This review is really appreciated! Thank you so very much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
- 13 Jul 2026
Residents at Heron Court enjoyed a wonderful garden picnic on 19 June, bringing the feeling of a traditional day out in the park into their own community. The event was...
- 15 May 2026
Heron Court Care Home, part of the Runwood Homes Group, residents, families, and team members came together on Friday 7 May to commemorate VE Day through a heartfelt remembrance event...
There are no upcoming events for Heron Court.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Heron Court.
Meet the Team (6)

I have worked at Heron Court since 2002, starting as a Kitchen Assistant, Care Team Leader, Administrator and now Home Manager. I enjoy my job and have a passion for helping people. Heron Court is a lovely place to work with our well trained friendly staff who have good relationships with all our residents. We are often complimented on our relaxed friendly atmosphere and how homely the feel is when visitors walk into the home.
Heron Court was built in 1892 so still has plenty of character and original features which all who visit appreciate. Thank you for taking the time to consider us, and please feel free to visit to have a look around!

I’m Michelle, and I have been with the team for 16 years, serving as the Deputy Manager. My passion lies in supporting service users every day, helping them feel valued and cared for. I take great pride in ensuring that the job is done properly, and I’m always happy to be with them, offering my support.
One of my key achievements has been learning about dementia and how to provide the best care for people affected by it. I hold both Level 2 and Level 3 NVQs, which have equipped me with the knowledge and skills to excel in my role.
I also love dressing up for all occasions and parties, no matter how I look—because if others are happy, that’s what matters most to me. Outside of work, I enjoy cooking, travelling, and listening to music. These activities bring me joy and balance in my life.

I'm Shannon, Home Administrator at Heron Court.
With 11 years of experience as the Home Administrator at Heron Court, I am deeply passionate about creating a joyful and fulfilling environment for our residents. My greatest joy in life is seeing their smiles and ensuring they live their best lives. I hold a diploma in Knowledge of Policing and a Level 3 NVQ in Health & Social Care, both of which have equipped me with a strong foundation to provide top-quality care.
I love adding a touch of fun to everyday life, often dressing up in fancy dress to make people laugh and brighten their day. I don't take myself too seriously and believe that laughter is one of life's best remedies.
Outside of work, I am an avid car enthusiast and often spend my weekends driving in my pyjamas. Above all, I cherish time spent with my family and our dog, as they are the heart of my world.

Hi, I’m Ariel, and I’ve had the pleasure of being the Lifestyle Coordinator at Heron Court for the past five months. What I love most about my role is the opportunity to spend quality time with each resident and create personalised experiences that bring joy to their lives. I’m passionate about bringing a sense of fun and excitement to our community, and I’m never afraid to embrace my playful side. Whether it's being a clown or simply brightening someone’s day, I’m always ready to make a difference!

I am the cook at Heron Court, where I've proudly served for 15 years. What makes my role special to me is that it is not just a job but a true passion. I am deeply invested in every aspect of the industry—from the food itself to working alongside my talented kitchen team to the service provided by our dedicated servers. I hold a Level 3 Award in culinary skills, which has helped me refine my craft over the years. Having gained early experience by running my own Polish restaurant when I was younger, I’ve built a solid foundation in the culinary world. Outside of work, I enjoy watching science fiction films, classic Polish cinema, and various series, which offer a creative escape from the kitchen.

Hi, my name is Constahtih, and I have worked at Heron Court for 15 years. I enjoy helping everyone—whether it's ensuring that residents eat and drink well, are dressed nicely, or simply look their best.
One of my proudest achievements has been learning about dementia, and I also hold an NVQ Level 2 in Care.
When I hear music, I can't help but sing and dance along! In my spare time, I love fishing and travelling.
Frequently Asked Questions about Heron Court
What types of Care is Heron Court registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heron Court have?
There are 31 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Heron Court?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Heron Court to the centre of Brentwood?
3.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Court to verify any information. View our terms and conditions. Heron Court has an Enhanced Service -more info.