Longview

The home has had a number of managers over a relative short period, Lorraine the new manager and she's already made decision that are beneficial to the residents, more importantly I actually believe things will now settle, she has many plans for more improvements, if head office gives her support to make the changes, I wish her every success more over she's at Longview so we can see these improvements come to fruition.

I was lucky enough that Longview accepted my mum who has Lewy Body Dementia, and my sister who has Downs Syndrome. I was really worried about both of them being separated from each other after 54 years of co-dependency. They have both settled in and I have a big weight off my shoulders, not worrying so much because I know they are both being cared for by the amazing staff at Longview. With the new manager being so proactive and moving mum from upstairs to downstairs so she could see my sister on a daily basis, I can already see a difference in them both, mum walking around more, and my sister being more independent and doing her own thing - always with the carers around. Staff involve them both in the activities and days out, and mum can even have her hair done regularly. Thanks Longview.

My mum has been in Longview for approx 6 weeks. I cannot fault the home in anyway shape or form. The home is spotlessly clean, homecooked food, her room has everything she needs and the care is outstanding. The staff are so lovely and listen to everything you have to say. The staff are so helpful from the carers to the admin to the laundry staff everyone involved. My mum is still at the settling stage but is gradually getting there. I feel so relaxed when I leave mum knowing she is so cared for and looked after.

From the bottom of our broken hearts, we thank you Jane & Lynn

After learning my 89 year old father has the onset of dementia I'm very pleased that he is safe and secure. The staff here are very professional and everyone of them are friendly and treat my father with respect. I'm grateful for their hard work and everywhere in the place is very clean with lovely decorations. Very kind and welcoming to me as a visitor. Thank you.

There is definitely a different and much improved atmosphere. Not that there was any problems prior to his arrival but there's now a real buzz about the place.

Both of my parents were admitted into Longview following a hospital admission but we are delighted that they are now permanent residents. The staff work incredibly hard and the home is clean and well kept. Every member of staff is polite and really care for the residents, organising outings and activities which have increased their quality of life massively while also keeping them safe. Thank you.

Everyone becomes anxious when an elderly parent arrives at the point in their life that means full-time care is required. When I walked into Longview, Rushwood, I was pleasantly surprised and soon very reassured. It is very clean and light-filled. The only smell was a tantalising one from the kitchen where fresh food is cooked daily. The staff smile and everywhere I looked, they were being attentive. My mum's room is clean, tidy and well decorated. Clothes are washed regularly and neatly returned. A chart shows the weekly activities for those able. As I left, I reflected that the home is run like a welcoming hotel.

My mother was treated with respect and dignity right up to the point she passed away. I could not make it to the home before my mum passed, but the manager sat with til the end. For this, the home has my eternal gratitude.

He has settled in very well, staff are really friendly to him which makes him happy. I cannot complain about anything. It is so clean and smells lovely.

Definitely recommend this carehome

Thanks again.

Overall the staff are excellent and look after my mother very well, my mother is very deaf and has dementia so she is difficult to manage at times and has fixed ideas about when she should take her pills and get to bed etc. This means that it is sometimes difficult for me to know what to believe when she complains to me. I tend to doubt what she says but would like to be kept informed more by the staff of changes. I would very much like her clothing returned to her more often.

A sincere thank you to every member of staff from all of our family.

My Mother-in-law has settled in so well, the care the staff has provided has been so wonderful, and every care is taken to personalise their care. We love one member of staff in particular, she is a star and a breath of fresh air. Thank you so much to all.

I came for 1 week in August 2024 after a nasty fall at my daughter's home. I fell down a full flight of stairs. I could hardly walk when I arrived (age 79). The staff were all wonderful and caring. The food was good. I have nothing but praise for the staff. I was visiting from Spain.

My mum has been in Longview for just over 2 months. She settled in immediately thanks to the wonderful staff. Every single one of the staff are friendly, kind and caring and cannot be more helpful. Manager has been really helpful in accommodating Mum's needs and making her room feel like home. The whole place is spotless, and meals are amazing. Lovely to feel Mum is safe and well looked after. Our family cannot thank the whole team enough.

My mother has been a resident at Longview for the past eight months. In all that time I have found all the staff to be excellent. They are caring, and respectful and show understanding of Mum's needs. I have seen how the staff try to encourage and support her, keeping her safe and looking after her personal needs. The management has ensured that I am kept informed of any health issues Mum has. On my weekly visits, I find that all areas of the home are always kept clean and tidy. I would like to give a big thank you to all the staff and management for the excellent care and safe environment are providing for my mum.

My father was a resident at Longview for the last 3 years until his recent death, peacefully in “his own bed” which was very important to him and the family. During these three years we as a family have nothing but praise for the care shown towards Dad. All the staff, carers, domestics, chefs and handymen treated my dad with care and respect. His room was always clean (unless he made a mess!) and nothing was too much trouble for anybody when asked. There have been recent difficulties over the last year with changes in management but in general, none of this impacted the care given to my dad. I thank every single member of staff past and present who looked after Dad so well.

All the carers that I have come into contact with have been excellent. They are always helpful, polite and nothing is too much trouble. They really care about what they're doing and are fantastic at their job. When I leave after visiting my mum I know she is in very safe hands. I cannot praise all of them enough as they are all brilliant.