
All the staff treated me with kindness and dignityB R(Resident / Service User)

The staff kept me fully informed and cared for MumAngela S(Daughter of Resident/Service User)

All carers are very kind and work hardB O(Wife of Resident/Service User)

All the staff treated me with kindness and dignityB R(Resident / Service User)

The staff kept me fully informed and cared for MumAngela S(Daughter of Resident/Service User)

All carers are very kind and work hardB O(Wife of Resident/Service User)

Madelayne Court Care Home is situated on the outskirts of Chelmsford. The busy town centre is nearby and so you have a peaceful location and all the amenities of a thriving town.
Madelayne has a wonderful friendly atmosphere, with activities that are designed to stimulate, amuse and entertain all of those cared for. As an example the home has raised flower beds for ease of gardening, so you can really...
Care Provided by Madelayne Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 112 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Madelayne Court Care Home for full pricing details and T&Cs.
Contact Madelayne Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Hannah Charlton (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2006
- Last Refurbishment: 2018
- Number of floors: 3
Room Information
- Single Rooms (104)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (104)
- Couples/Companion Rooms with ensuite Wet Room (4)
Parking
- Dedicated parking for all residents, relatives and visitors.
Madelayne Court Care Home Reviews (93)
Madelayne Court Care Home has a Review Score of 9.4 (9.397) out of 10, based on 19 reviews in the last 2 years.
Over all time Madelayne Court Care Home has 93 reviews.
I visit my mum often 2 x per week. I always find the staff pleasant and very pleased to see me, as a former nurse for over 30 years, I am hypervigilant on staff interactions. I am happy to say I have nothing to confirm me.
My husband became a resident at Madelyne Court in June 2025. In the eleven months to his passing, he received exceptional care from Hannah and her team. He enjoyed his time at the home, and he would proudly tell his visitors, 'This is my home now. ' I am very grateful for the kindness and compassion he was shown, and the respect and dignity he was given. Thank you from the bottom of my heart.
I do not need to use names, the entire team are excellent! Thank you.
My mother in law came to Madelayne Court last July for 3 weeks respite care.The family all thought highly of the care given. She became a resident last week and having met quite a few of the staff I think you have an excellent team. Please pass my thanks to all.
More stimulation needed. Coffee shop makes it more inviting
A very pleasant environment to stay in. Staff always happy to help.
I am extremely pleased with the care my Mother is receiving at Madelayne Court. The staff are attentive and are always putting on activities. They keep me informed of any changes with Mum's health which is reassuring. Another great touch is they take them on outings which my Mum enjoys. Thank you to everyone at the home.
Wife of resident, the home is always spotless, cleaned every day. Staff are always very friendly, supportive and caring, nothing is too much trouble. Management excellent, always make time to see the residents every day if they are ok.
From the minute my husband went into Madelayne Court, he has been relaxed and content. Without exception the staff have been really fantastic, accepting of his funny little quirks, they obviously know each of the residents, and treat them as individuals. I was impressed with the degree of dignity shown to residents at all times. Thank you one and all for the love and care you extend to my husband and our family. I never expected to be able to hand over his care and feel happy.
10/10 can't recommend enough ,rooms are so big and they have all facilities ,
Prior to my uncle residing at MC, my brother and I had visited many homes and it is our opinion that the service, conditions and care levels provided by it's management and staff are exceptional. We would both highly recommend this care home.
My mother recently moved into Madelayne Court Care Home. The initial tour of the premises was excellent and it was with confidence. I was happy for my mother to be accommodated there.The friendliness and knowledge of the staff along with the overall cleanliness and comfort of the bedrooms and communal areas, again confirmed my confidence. Overall a very professional caring environment!
Can't recommend enough. The care home friendly staff. Rooms are nice and big. Can't find any fault, very clean to high standards, the staff more then helpful. If you looking for care home for loved once definitely would recommend Madeline Court.
This is an excellent care home and I cannot fault it in any way. They are caring highly competent and keep the residence extremely clean and in excellent condition.
My wife has been a resident here from 12 weeks and while she is not entirely happy, I mostly am. I do find that there could be more staff especially at weekends, on the whole I am pleased she is being looked after.
Overall the accommodation seems to be kept clean and tidy however the residents are not changed regularly enough in my opinion. It often stinks as soon as you walk along the corridors, to the point of gagging. My mother was often soaked through when we visited. I spoke to other families who had the same complaint. It would be nice (if hopeful!) to have better staff retention and much higher training standards but the system seems to be deliberately going to pot. Also, Coronation St blaring from the TV is appalling entertainment for anyone, let alone dementia patients. Calming nature programs or music from the 1950s/60s or anything calming would be much more appropriate.
Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we take your concerns very seriously. Please know that we are committed to providing the best care possible and we are actively working to address the issues you've raised. We value your input and will make all necessary efforts to ensure that improvements are made.
I want to thank all the staff for the wonderful care they gave my mum. She was lucky enough to die at home. Madelayne Court was her home for the last year of her life, and there she felt, safe cared for and very happy. Thank you for looking after Mum and making all who knew her so welcome.
The staff are very approachable and the carers know the residents in their care very well and treat them as people, not just residents.
They also treat visitors in the same manner and we got to know a lot of the staff very well. They are very approachable and always happy to discuss anything you might want to. Even if it's just a chat.
I would definitely want to be a resident here myself if I ever needed this type of care.
When she was still well enough, she was able to participate in a range of activities including day trips.
All of the family were very well informed about Mum throughout her stay and we were always made very welcome whenever we visited.
I was always very happy that Mum was being well looked after and I would unreservedly recommend Madelayne Court.
My mum has lived at Madelayne Court for 2 years and every day she is made to feel at home by all the staff. There are many opportunities for social interaction/activities and this helps Mum settle. My father and I visit regularly and again are made very welcome. All staff I have met are dedicated and the management team are very effective and keep me informed of any change with my mum. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
- 08 Oct 2025
This September, Madelayne Court Care Home part of the Runwood Homes Group, warmly welcomed a very special new resident, Vera, a long-time friend of the home who has now officially...
- 25 Jul 2025
Runwood Homes brought a touch of Hollywood glamour to its care homes across the group this July with a dazzling company-wide event. In a heartwarming display of creativity, fun and...
There are no upcoming events for Madelayne Court Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Madelayne Court Care Home.
Meet the Team (12)

Welcome to Madelayne Court. Thank you for taking the time to consider this care home. My name is Hannah Charlton, and I am proud to be the Registered Manager of Madelayne Court. If you view our home, you will experience how much care and dedication we offer our residents. We strive for perfection and aim to achieve excellence. We are a large home, but we have a homely, friendly, inviting environment.
We welcome guests to visit at their convenience and we look forward to greeting you all with a warm friendly smile.

I have been a Deputy Manager at Madelayne Court since 2011.
The best thing about my job is that I get to be a part of an amazing team at Madelayne.
I have been given an award for employee of the month, and that was such an honour to receive.
When I’m not working at Madelayne, I enjoy working in my garden, shopping, and playing golf, as well as having my grandkids around.
The fun fact about me is that I have had a hole-in-one and had an eagerness in golfing.

I have been working at Madelayne Court since 2016, after previously being employed in retail, and I felt like I needed a change.
I joined Madelayne Court as a part-time care assistant and soon learnt that I loved my new job and wanted to progress.
I then progressed to work as a care team leader, where, once established, I then progressed to a supporting deputy role until 2023. This then gave me the confidence to apply for a deputy manager role when the position became available.
I have never had a job where you get so much satisfaction in the work you do and really feel like you have made a difference to our residents’ lives. Working is hard, yet so rewarding.

I started working at Madelayne Court in 2019 as a Care Team Leader.
The best thing about my job is interacting with people and feeling like I have made a positive and meaningful impact on their daily lives.
The fun fact about me is that I have enjoyed the Lost series, but I’m still trying to understand the finale.
In my spare time, I enjoy genealogy, gaming, making jewellery, knitting, and crochet.

When I joined Madelayne Court in 2021, I started off as a kitchen assistant, but now I’m Head Chef which I love doing.
I got awards for taking part in Chef of the Year and being Employee of the Month, which was really lovely to get.
The best thing about my job is trying our new recipes and hearing the residents like the food I make.When I’m not cooking, I like gaming, decorating my home, as well as gardening.
The fun fact about me is that I have met CJ Jackson, who is the CEO of Billingsgate Seafood School.

I have just started working at Madelayne Court this year as a Lifestyle Coordinator.
The best thing about my job is hanging out with all the residents.
I’m working towards my apprenticeship in Level 2 in Adult Care.
When I have some spare time, I like to cook and shop.

I started at Madelayne Court as a carer in 2012, and now I’m the Administrator of the home.
The best thing about my job is that I get to meet new families as they come in, and my door is always open for staff and families to have a chat with.
The award I have won is Employee of the Month for December 2023, and I was very overwhelmed by this award.
A fun fact about me is that growing up, I used to live in Papua New Guinea, which is just above Australia.
In my spare time, I enjoy meeting up with my family, going on the back of my husband's motorbike, and watching movies.

I started working at Madelayne in 2008. In my time at home, I have gained experience in a number of roles and have achieved NVQ 2 qualifications in team leading and health and social.
I love working at Madelayne and feel the home is not only a workplace but a family support unit for all staff and residents.
The thing I like most about my job is being a part of the team and making a difference to not only the residents but the families, too.
Fun fact about me: the first time I went on a plane was in my 30s.
In my spare time, I love spending time with my family, watching documentaries, and reading books.

The best thing about my job is that I get to help residents in need and try to make their lives a bit better and make them smile a lot.
I have had an award of employee of the month, which I never thought I would get, and I was very happy to receive this.
In my spare time, I enjoy long walks with my wife and spending time with friends.
A fun fact about me is that I’m not good at dancing.

I have been working as a Care Team Leader for about 3 years. I transferred to Madelayne Court this year as I wanted to be part of the Madelayne Team.
The best thing about being a Care Team Leader is that I get to observe people, and I’m a good listener.
In my spare time, I love to cook, read, and do some writing.
A fun fact about me is that I cook an amazing Gulabu Jamu.

I have worked at Madelayne since 2019 as a care assistant; I’m also working now as a Care Team Leader.
The best thing about being a care assistant is that I get to look after my residents and hear all their fun stories.
In my spare time I enjoy cooking, gardening, and going to the pub for a pint or two.
A fun fact about me is that I collect meerkats.

I started working at Madelayne as a Care Assistant in 2022.
The best thing about my job is that I like making good relationships with residents and other staff members.I was an employee of the month, and I got an award for passing my probation after 6 months.
In my spare time, I enjoy playing sports like football and tug of war.
A fun fact about me is that my team and I represent Chelmsford in the tug of war.
Frequently Asked Questions about Madelayne Court Care Home
What types of Care is Madelayne Court Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Madelayne Court Care Home have?
There are 104 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Madelayne Court Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Internet Access are some of the Facilities & Services.
How far is Madelayne Court Care Home to the centre of Chelmsford?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Madelayne Court Care Home to verify any information. View our terms and conditions. Madelayne Court Care Home has an Enhanced Service -more info.