What types of Care is The Mellows registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Mellows have?

There are 48 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Mellows?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mellows to the centre of Loughton?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

The Mellows care home, 38 Station Road, Loughton, Essex IG10 4NX

Review from Declan D (Son of Resident) published on 24 September 2021 Submitted via Postal Card • Report

Overall Experience

I can only say good things about The Medows. The staff are so friendly not just to the patients but also to family members, they really care. The place is spotlessly clean always with beautiful gardens. They also have been so helpful throughout the whole COVID thing.
In my bok, 10/10.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from D A (Wife of Resident) published on 12 July 2021 Submitted via Website • Report

Overall Experience

My husband has been spending two weeks at The Mellows in respite care. I have found all the members of staff that I have spoken to very helpful and friendly. It was very difficult leaving my husband in a care home, he is only 69 but I feel now more confident that he will be receiving the best care

and would be happy to use their respite facilities again. They are also very safety conscious regarding covid 19 regulations.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Peter M (Son of Resident) published on 7 April 2021 Submitted via Website • Report

Overall Experience

My mother was here for two years and the family was very happy with the standard of care.
Everyone did their best to keep her happy and well looked after.
Mother often commented on the care given by all staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Linda H (Daughter of Resident) published on 29 March 2021 Submitted via Website • Report

Overall Experience

My mother went to live at The Mellows in December 2019 when she became unable to care for herself at the age of 100. She took a while to settle in, but the staff were invariably kind and caring, even though she could be difficult. Unfortunately, due to Covid 19, the family were not able to visit as

much as we wanted to, despite every effort from the staff to make visits safe.
She received high-quality care the whole time she was there, eventually passing away on 3rd January 2021, just after her 102nd birthday.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Stu D (Son of Resident) published on 28 April 2020 Submitted via Website • Report

Overall Experience

My dad had dementia and had reached the point where he was not able to care for himself, even with home visits four times a day.
I reluctantly decided that the time had come where he needed full-time care, and put my dad in full-time residential care at the same care home he had stayed in for a couple

of weeks while we adapted his home.
The reason for choosing The Mellows was the excellent care he had received during his previous time there.
My dad spent his final year in The Mellows and I could not be happier with the care he received. The carers really do care about the residents and treat them as individuals with dignity, respect, tenderness and patience.
The Mellows is clean, friendly and efficiently run. They are very happy for friends and family to visit and spend time with their loved ones.
I am sad that my dad's dementia stopped him from staying in his own home, but am so glad that he spent his final days being cared for, and treated with dignity and respect.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from S J (Sister of Resident) published on 14 February 2020 Submitted via Postal Card • Report

Overall Experience

The building is kept spotless, the rooms are cleaned, bedding changed, residents are washed, dressed (shaved), and have bright rooms to spend their time in. Furniture replaced before it needed to be, and the carers really care for the residents. I have seen many nursing/care/sheltered facilities previously

and this one is an example of how it should be in all of the ones I have visited previously, in my opinion.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from P M (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report

Overall Experience

My mother spent the last 4 years of her life at The Mellows. She was very happy and found the staff very caring. She also enjoyed the meals.
As she became frailer she became more dependent on the staff who cared for her very well. I was very relieved that she was able to stay in her familiar surroundings

until she died. I understand this is the homes' policy if at all possible. As I lived over 100 miles away, it was a great relief that she was so well cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Deborah D (Daughter of Resident) published on 19 November 2019 Submitted via Website • Report

Overall Experience

My mum recently passed but was in The Mellows for 3 years. Her health and general wellbeing were transformed during this time, she had been very unwell and not coping on her own. The staff were wonderful and she had a great relationship with them. I am extremely grateful for the care and affection she

was given during her last days.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Lorna S (Daughter of Resident) published on 22 April 2019 Submitted via Website • Report

Overall Experience

My father was in The Mellows for 5 months prior to his death and from the date my
mother died - they were very accommodating taking him the day of my mother’s death (he was already known to them as had spent time there in respite).

I live in Kent so visited fortnightly - the accommodation was

spotlessly clean and the food always looked very good. Plenty of care staff on hand at all times - especially in the communal area - keeping a watch on people needing toilet facilities or making sure those with mobility issues were always helped.

My dad had dementia but I was happy in the knowledge that he was being well looked after by such caring staff.

I would recommend The Mellows without hesitation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Peter H (Friend of Resident) published on 8 May 2018 Submitted via Postal Card • Report

Overall Experience

I have been very happy with the care given to my friend. They are being looked after very well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from P B (Resident) assisted by family/friend published on 2 August 2017 Submitted via Postal Card • Report

Overall Experience

The staff and food are very good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J T (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card • Report

Overall Experience

I find the staff at The Mellows very kind and caring.
They try very hard with circumstances why the residents are in the home.
I would like to see more resident activities with the dementia residents but do totally understand how difficult this can be.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Kevin H (Brother of Resident) published on 27 July 2017 Submitted via Postal Card • Report

Overall Experience

I have been coming to The Mellows for 5 years. I have always been very impressed with the very high standards of the home, also the care staff who some I have known for the same time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from P B (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card • Report

Overall Experience

The care home staff are always friendly and accommodating. They demonstrate a good understanding of my mother's needs which can be difficult for them at times. The home is always clean and tidy. I feel very confident that my mother is receiving very good care and she tells me she is happy living in

The Mellows.
I would recommend The Mellows to anybody trying to place their loved one in a care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jeff C (Son of Resident) published on 14 July 2017 Submitted via Postal Card • Report

Overall Experience

I visit every 6-8 weeks as I live in Scotland. Staff are always friendly and the building spotlessly clean.

My mum is 92 years old and looks well fed and happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Sandra W (Daughter of Resident) published on 17 March 2016 Submitted via Website • Report

Overall Experience

My mum has advanced Parkinsons disease and has good and bad days. Yesterday was a bad day and a member of staff noticed that she wanted to eat her lunch but was struggling to do so due to her condition. She patiently sat with her and fed her, not only did she feed her but she did it with patience, not

rushing her but calmly and with care. These little gestures mean so much to someone elderly and I as her daughter am very grateful that there are people out there who take the time when doing a difficult job.

Thanks