The Mellows, Loughton, Essex
The Mellows, Loughton, Essex
The Mellows, Loughton, Essex

The Mellows is a spacious and pleasant accommodation in which for residential care to be carried out, with carers able to combine and friendly service with efficient practices, as residents relax with a wide range of homely comforts.

The aim of a fully qualified team is to promote as much independence as possible, while carrying out tailored care plans that help individuals overcome any daily challenges. Two well-furnished lounges and a garden room offer a range of places to socialise, though service users all have their privacy respected.

The home is particularly ideal for the needs of people with a form of dementia, with a sensory area proving therapeutic for mental health complications and the majority of bedrooms include en-suite wetrooms.

Owner: The Mellows Ltd

Person in charge: Titilope Olagungu (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 48

Shared Rooms: 1

Rooms with ensuite WC: 27

Weekly Charges Guide: Personal Care Single from £474 (These prices are only a guideline, please contact The Mellows to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Mellows: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 The Mellows has a Review Score of 8.8 (8.800)

The Review Score of 8.8 (maximum of 10) for The Mellows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for The Mellows in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.3 for The Mellows is calculated as follows: ( (25 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 70 Ratings = 4.3

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for The Mellows is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Mellows?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Mellows

  • Daughter of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

I have been coming to The Mellows for 5 years. I have always been very impressed with the very high standards of the home, also the care staff who some I have known for the same time.

How likely would you be to recommend The Mellows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home staff are always friendly and accommodating. They demonstrate a good understanding of my mother's needs which can be difficult for them at times. The home is always clean and tidy. I feel very confident that my mother is receiving very good care and she tells me she is happy living in The Mellows.
I would recommend The Mellows to anybody trying to place their loved one in a care home.

How likely would you be to recommend The Mellows? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find the staff at The Mellows very kind and caring.
They try very hard with circumstances why the residents are in the home.
I would like to see more resident activities with the dementia residents but do totally understand how difficult this can be.

How likely would you be to recommend The Mellows? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff and food are very good.

How likely would you be to recommend The Mellows? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

I visit every 6-8 weeks as I live in Scotland. Staff are always friendly and the building spotlessly clean.

My mum is 92 years old and looks well fed and happy.

How likely would you be to recommend The Mellows? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has advanced Parkinsons disease and has good and bad days. Yesterday was a bad day and a member of staff noticed that she wanted to eat her lunch but was struggling to do so due to her condition. She patiently sat with her and fed her, not only did she feed her but she did it with patience, not rushing her but calmly and with care. These little gestures mean so much to someone elderly and I as her daughter am very grateful that there are people out there who take the time when doing a difficult job.

Thanks

How likely would you be to recommend The Mellows? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Mellows

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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