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Care Provided by The Oaks
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact The Oaks to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Florence Care Homes LTD
- Private Owned
Person in charge
- Amanda Doyle (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 1
Room Information
- Single Rooms (28)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (28)
Visiting
- Any time possible, no restrictions on visiting hours. Please avoid early mornings and dinner times
Parking
- Visitor parking available
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The Oaks Reviews (11)
8.2
The Oaks has a Review Score of 8.2 (8.167) out of 10, based on 1 reviews in the last 2 years.
Over all time The Oaks has 11 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Oaks
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Review from Brenda E (Wife of Resident) published on 19 May 2025 Submitted via Website•
Overall Experience
My husband came in for restbite for three weeks as needed to have house adapted I was very concerned about him not being with myself at home. But the managers and staff made myself and my husband feel so welcome and put me at ease knowing he was going to be well cared for. Myself and all the family...
My husband came in for restbite for three weeks as needed to have house adapted I was very concerned about him not being with myself at home. But the managers and staff made myself and my husband feel so welcome and put me at ease knowing he was going to be well cared for. Myself and all the family were allowed to visit when ever we wanted and was always greeted with a smile. When the time comes that my husband needs permanent care I would feel more than happy to pick this home
↩Reply from Amanda Doyle, Manager at The Oaks
We understand how difficult it can be to have a loved one stay somewhere new, even for a short period, so it's wonderful to hear that you and your husband felt welcome and supported during his stay. Our team is dedicated to making both residents and their families feel at ease, and it's heartening...
We understand how difficult it can be to have a loved one stay somewhere new, even for a short period, so it's wonderful to hear that you and your husband felt welcome and supported during his stay. Our team is dedicated to making both residents and their families feel at ease, and it's heartening to know that we were able to do that for you.We're so glad that you felt reassured knowing your husband was well cared for, and that your family visits were always greeted with a smile. Your feedback is incredibly valuable to us, and it means a lot to know that you would feel comfortable choosing us again when the time comes.
Review from Joanne H (Daughter of Resident) published on 18 September 2024 Submitted via Website•
Overall Experience
A wonderful care home! My mum stayed here for 3 weeks while my dad had an op. The staff are amazing so kind and nothing is too much trouble! Mum always seemed happy when we visited and always had a smile for all the carers. I had no worries whilst my mum was here as I knew she was getting the best...
A wonderful care home! My mum stayed here for 3 weeks while my dad had an op. The staff are amazing so kind and nothing is too much trouble! Mum always seemed happy when we visited and always had a smile for all the carers. I had no worries whilst my mum was here as I knew she was getting the best care. The management was so lovely. So helpful if we needed anything. I would not hesitate to recommend The Oaks. A lovely home with a very caring staff.
↩Reply from Amanda Doyle, Manager at The Oaks
Thank you so much, was an absolute pleasure to care for your mum, and so wonderful to meet you all. I Hope Dad has fully recovered from his op, the residents miss chatting with him when he visited.
Review from Alexia P (Daughter of Resident) published on 7 November 2023 Submitted via Postal Card•
Overall Experience
I am really pleased with my mum's care at The Oaks. When I visit my mum she is happy, clean and socialising with other residents. The staff are always welcoming and friendly and nothing is too much trouble.
I am really pleased with my mum's care at The Oaks. When I visit my mum she is happy, clean and socialising with other residents. The staff are always welcoming and friendly and nothing is too much trouble.
Review from John W (Son of Resident) published on 1 June 2021 Submitted via Website•
Overall Experience
Absolutely wonderful staff and home.
Words can never express how kind and compassionate they have been towards my mum. Mum's health recently declined significantly, and they have always gone far and above to make her comfortable, and nothing has ever been too much trouble.
Words can never express how kind and compassionate they have been towards my mum. Mum's health recently declined significantly, and they have always gone far and above to make her comfortable, and nothing has ever been too much trouble.
My sincerest thanks...
Absolutely wonderful staff and home.
Words can never express how kind and compassionate they have been towards my mum. Mum's health recently declined significantly, and they have always gone far and above to make her comfortable, and nothing has ever been too much trouble.
My sincerest thanks to everyone there. I have nothing but praise and admiration for them all.
Words can never express how kind and compassionate they have been towards my mum. Mum's health recently declined significantly, and they have always gone far and above to make her comfortable, and nothing has ever been too much trouble.
My sincerest thanks to everyone there. I have nothing but praise and admiration for them all.
Wonderful home.
Review from Wendy M (Sister of Resident) published on 2 April 2021 Submitted via Website•
Overall Experience
My brother has been a resident in The Oaks care home for over two years.
He is very happy and very well cared for. The home is well run by the manager, and all the staff are friendly and work very hard to provide a high standard of care.
He is very happy and very well cared for. The home is well run by the manager, and all the staff are friendly and work very hard to provide a high standard of care.
We are kept fully informed of any concerns they have and...
My brother has been a resident in The Oaks care home for over two years.
He is very happy and very well cared for. The home is well run by the manager, and all the staff are friendly and work very hard to provide a high standard of care.
We are kept fully informed of any concerns they have and any changes in his health.
The activity programme is amazing, so many different programmes are organised to keep the residents stimulated and entertained.
He is very happy and very well cared for. The home is well run by the manager, and all the staff are friendly and work very hard to provide a high standard of care.
We are kept fully informed of any concerns they have and any changes in his health.
The activity programme is amazing, so many different programmes are organised to keep the residents stimulated and entertained.
We feel reassured that The Oaks is a safe, happy and caring home.
↩Reply from Amanda Doyle, Manager at The Oaks
Thank you so much for your kind response. We are pleased that you feel this way and look forward to welcoming you back into the home.
Review from Mandy F (Daughter of Resident) published on 2 April 2021 Submitted via Website•
Overall Experience
This is the second care home my mother has been in, and it is so different from the first. I and other family members have always found the staff very welcoming. It has a very homely feel to it. The new activities coordinator is doing an amazing job. The manager is happy to discuss any concerns,...
This is the second care home my mother has been in, and it is so different from the first. I and other family members have always found the staff very welcoming. It has a very homely feel to it. The new activities coordinator is doing an amazing job. The manager is happy to discuss any concerns, and I feel I am kept well in the loop with regards to my mother's care. The staff have been amazing during the pandemic, utilising a Facebook group and video calls to keep relatives in touch with their loved ones. My mother has been there just over two years, and I am very comfortable in the knowledge that she is in a safe and caring environment. I would not want her to be anywhere else.
↩Reply from Amanda Doyle, Manager at The Oaks
Thank you so much for your kind response. Your mother is an absolute pleasure to have as a part of our family. We look forward to welcoming you back into our home.
Review from P T (Husband of Resident) published on 8 April 2019 Submitted via Review Postal Card•
Overall Experience
After a rocky period at the end of 2017, the new manager and assistant manager supporting an excellent team of care staff, have turned the home around. The care staff are very caring and considerate, cherry and respectful. There is a dedicated member of staff responsible for activities on weekday...
After a rocky period at the end of 2017, the new manager and assistant manager supporting an excellent team of care staff, have turned the home around. The care staff are very caring and considerate, cherry and respectful. There is a dedicated member of staff responsible for activities on weekday mornings and other activities happen around Easter, Christmas, the summer etc. The food is nutritious and varied. I am very pleased with the care given.
Review from P T (Husband of Resident) published on 24 July 2017 Submitted via Review Postal Card•
Overall Experience
The staff are the strong point and this is important as how they treat my wife is crucial to my opinion. They work together, undertaking various jobs e.g personal care, cooking, cleaning without apparent disharmony. It probably helps that I believe most are residents locally - one has been there...
The staff are the strong point and this is important as how they treat my wife is crucial to my opinion. They work together, undertaking various jobs e.g personal care, cooking, cleaning without apparent disharmony. It probably helps that I believe most are residents locally - one has been there since the home started 14 years ago. The manager must be good at people management.
Review from Stanley B (Son-in-law of Resident) published on 28 April 2017 Submitted via Review Postal Card•
Overall Experience
This is a home with mainly elderly residents with a variety of problems. It is well managed and staff are competent and caring.
My wife and I, together with other family members who visited, were always made welcome on an informal basis.
My wife and I, together with other family members who visited, were always made welcome on an informal basis.
We felt comfortable that my mother in law was well looked...
This is a home with mainly elderly residents with a variety of problems. It is well managed and staff are competent and caring.
My wife and I, together with other family members who visited, were always made welcome on an informal basis.
My wife and I, together with other family members who visited, were always made welcome on an informal basis.
We felt comfortable that my mother in law was well looked after, in often difficult circumstances because of her Dementia.
↩Reply from Jackie Poynter, Manager at The Oaks
Thank you for your comments. It was our privilege to care for your mother in law.
Review from Paul K (Son of Resident) published on 24 October 2016 Submitted via Website•
Overall Experience
We came over for 2 days from Germany to visit our mum and we were surprised how good she was looked after. The staff got her in the lift to put her in the wheelchair so we got some privacy with her. Very friendly. Thanks for the tea!
The service you get - is very good for the budget they get.
We came over for 2 days from Germany to visit our mum and we were surprised how good she was looked after. The staff got her in the lift to put her in the wheelchair so we got some privacy with her. Very friendly. Thanks for the tea!
The service you get - is very good for the budget they get.
Review from Rhoda D (Wife of Resident) published on 6 October 2016 Submitted via Review Postal Card•
Overall Experience
Very lovely stay well looked after, all staff are very helpful would recommend to all. Good food and company.
Very lovely stay well looked after, all staff are very helpful would recommend to all. Good food and company.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 February 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for The Oaks.
Upcoming Events
There are no upcoming events for The Oaks.
Awards / Recognitions (1)
- 22 Jun 2016Recipient: The Oaks
Accreditations
There are no accreditations posted yet for The Oaks.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Oaks
What types of Care is The Oaks registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Oaks have?
There are 28 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Oaks?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Oaks to the centre of Colchester?
8.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Oaks to verify any information. View our terms and conditions. The Oaks has a Basic Service -what a Basic Service includes.