Redbond Lodge

Chequers Lane, Great Dunmow CM6 1EQ
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9.9 121 Reviews
  • Redbond Lodge, Great Dunmow
Redbond Lodge is set in the quiet and rural location of Great Dunmow. Although quiet places can be found if that is what you wish, it is a busy home and residents always involved in some event. The dining room changes with the calendar, Halloween, Guy Fawkes, Christmas, the wonderful atmosphere is just enhanced by those extra special touches that everyone makes.

At any Runwood Home carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings and Redbond excels in this.

Care Provided by Redbond Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1199 – £1514
  • Self-Funded Residential Dementia Care: £1199 – £1514
  • RESPITE Self-Funded Residential Care: £1299 – £1614
  • RESPITE Self-Funded Residential Dementia Care: £1299 – £1614

These prices are only a guideline, please contact Redbond Lodge to find out the exact price for your requirements.

Contact Redbond Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Redbond Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Racquel Cruz (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (13)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

9.9

Redbond Lodge has a Review Score of 9.9 (9.862) out of 10, based on 40 reviews in the last 2 years.
Over all time Redbond Lodge has 121 reviews.

Overall Experience
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Date Published
  • 121
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Reviewer Connection to Redbond Lodge
  • 60
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  • 7
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Total of 121, showing 1-20
Review from Simon D (Partner of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has Alzheimer's/ dementia and can no longer live independently - Redbond Lodge was found for us by Essex social services and both I and her family are very happy that our loved one is safe - secure and well looked after by this lovely team. Thank yuo all.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Hi, thank you so much for taking the time to leave such a wonderful review. It's a pleasure to look after your loved one here in Redbond Lodge . We truly appreciate your kind words, and I will make…read more
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Review from Stephen D (Son of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I chose Redbond Lodge seven years ago for my Father to move in. He was starting to suffer from Dementia at that time. Over the whole time of his stay the Redbond team have been exceptional. Despite his challenges they were able to keep my Father safe, well looked after, general cared for in all his
needs. The fact that whenever I visited the staff knew all about him, what he had been doing, what he had eaten and drank, without asking a colleague showed they were really interested in him. That is what we all want for our vulnerable relatives, care we can trust.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for your lovely review and for giving us the opportunity to care for him. It has been a pleasure looking after him over these seven years. We remember how much he loves talking about the…read more
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Review from L K (Partner of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner was in Redbond Lodge Dunmow for nearly two years with dementia. During that time he had such good appropriate and caring attention. When I visited which was on a regular basis I was made to feel "one of the family" and enjoyed visits as such. All the staff worked so well together and everybody
was accessible to me at all times and I appeared to be no trouble to them. As he slowly deteriorated his extra needs were sensitively attended to and at his end such time care and attention was given to him and to me by all the staff and his surroundings were made so appropriate for our needs at the time. Time and help was also made available to me after he had died and this meant so much to me .
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Review from Gillian C (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97 mum was in Rebond Lodge from January 2025 until September when she passed away. Mum had quite a few health challenges,
falls, broken bones and progressive dementia. Racquel, the care home manager was welcoming from day one and was always available to talk about mums constant changing needs and
responded positively to ensuring her care plan met with the new developments. The quality of care was very good and most did their upmost to make mum feel loved and cared for. The food was somewhat basic, but there was always plenty of meals, snacks and drinks during the day. The level of cleaning was always very good, in the rooms as well as around the general areas. The activities co-ordinator worked tirelessly too.
I would like to say how much I appreciate the level of care mum received in her final week, there was two amazing people with her when she passed away and they treated her with such kindness, dignity and respect. It was so reassuring for us as a family.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you so much for taking the time to give us such a lovely review. It was truly a pleasure to look after your mum here. Your kind words mean a lot to us, and I will be sure to share your message…read more
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Review from E W (Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall my stay good all the staff are very good there was one or two that needed a shake up some of the food needs looking at any problems I had Raquel has always looked in to it Lisa always ready to help when needed sahra was the same Karen does brilliant for activities and outings Marie does everything
i would have no hesitation to return I liked it very much thank you all
Reply from Racquel Cruz, Home Manager at Redbond Lodge
"Thank you so much for your time and your lovely review. We've missed having you here, and I will make sure to share your care and stay experience with the team. Please look after yourself."
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Review from Sarah W (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Redbond Lodge for five months and I have been very impressed by the care, compassion and friendliness displayed to me, family, friends, and most importantly to my mother directly. The team are helpful, responsive and really do seem to care, and this is displayed in the
little touches and interactions with my mother that happen spontaneously. My mother needs full personal care and she always looks nice, with clean clothes and well groomed, and is encouraged to participate in the busy calendar of activities on offer - there is always something happening and the team often hold parties and group events to bring the residents together; look at Facebook! Someone is always on hand to help or answer questions which is reassuring when going through a big life change which can be emotional and stressful for everyone. Whenever I speak about Redbond Lodge I always get positive feedback from others and the home and team have a good reputation locally.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Oh thank you so much for taking the time to leave such a lovely and thoughtful review. Looking after your mum is truly a pleasure, and we are grateful to have her and your family as part of our home.…read more
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Review from Martin W (Son of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful and kind always willing to give support when needed always approachable. A big thanks to everyone keep up the good work. Kind regards Martin.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
We truly appreciate you taking the time to leave such kind feedback about our staff and the care service we provide.
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Review from Simon H (Son of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, Ronald was a resident for 18 months, I can't thank racquel and her team enough for the genuine care, love, support and dignity they gave my dad, he loved the days out and doing some of the in house activities. He especially loved the time one of the team bought is own personal cricket kit in,
pads, helmet etc and arranged for dad and some of the other gents to have a game of cricket, nothing was too much trouble. Once again, Thankyou all.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you so much for taking the time to leave us such a lovely review. Your dad truly enjoyed watching sports, especially cricket, and we were delighted to arrange games for him and the other…read more
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Review from Alan T (Husband of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife who has dementia has recently become a resident in Redbond lodge, and I am impressed with the compassion, kindness and professionalism of all the staff, as well as the individualized care they provide. They have created a setting, that is accepting, and facilitating. Raquel, the delightfully
approachable manager has a wealth of experience and is always available to discuss any issues or concerns that I might have.
Alan
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you so much for taking the time to leave us such a lovely review. Its truly wonderful to read your kind words. Rest assured, the Redbond team will continue to provide a friendly and caring…read more
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Review from Fiona D (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had dementia and spent the last year of her life as a resident at Redbond Lodge. The home is large and busy and has a happy atmosphere and a full, varied activity programme with lots of outings. The staff were always caring and supportive. It's very well run and the manager is approachable and
easy to contact and I found all the staff efficient and helpful. Mum received end of life care there which was extremely good - empathetic, dignified and respectful. Everyone was so caring of her and of us as a family.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you very much for taking the time to leave a review for the Redbond team.It's truly our pleasure and privilege to look after your mum. Thank you for trusting us and giving us the opportunity to…read more
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Review from Sarah M (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was a resident at Redbond Lodge for over two years, during this period this period our mum was looked after and cared for brilliantly. All staff were amazing and the care was amazing. They went above and beyond at all items. I would recommend Redbond to others its an outstanding home.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you so much for taking the time to leave us such a lovely review. We truly appreciate your kind words. Rest assured, Redbond remains committed to providing the highest standard of care to our…read more
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Review from Martin C (Son of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident at Redbond Lodge for 2 years 3 months.During that time she was treated professional by all staff. The staff went the extra yard to look after mum.The home is clean, food is good and the activities provided are excellent. I was regularly updated concerning mums deteriorating health
and contacted regarding her ongoing health retirements. I am really pleased that we as a family chose Redbond Lodge as the care home for mum.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for taking the time to share your lovely review. Looking after your mum is truly a privilege for us. Rest assured, we will share your feedback with the team - it means a lot to everyone.
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Review from Diane W (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is excellent, clean tidy and the staff are amazing, compassionate and caring in their work. Food is very good quality and variety, they have wonderful activities to keep brain and body exercised. Great facilities, hair cuts etc. Would recommend highly.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
On behalf of Redbond Lodge would like to express our sincere gratitude for the time you took to provide us with such a lovely review. Your kind words are greatly appreciated and serve as a tremendous…read more
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Review from Martin B (Son of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum, who is a dementia suffer, is always in a good mood. She is a positive person, but all the care and attention she gets is a vital part of that positivity she has, so thank you for supporting her.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
I am writing to express my sincere gratitude for the lovely review you kindly provided regarding the care your mother has received under our care. Your thoughtful and positive feedback means a great…read more
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Review from Mark C (Son of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I visit unannounced weekly - the home is clean and well run - the staff always at hand. No distressing incidents. The manager is very open and helpful and clearly very competent at running a challenging home. Dad's new helper is an absolute angel. She has made such a positive impact on
Dad at this difficult stage - she deserves a medal. I can't think of a better place for the father we so love.
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Review from Julie D (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day that she came to home we have been really happy with her care. The staff are very caring and I know if there any problems they let me know straight away. We have no worries as we know she is being looked after. I would definitely recommend Redbond Lodge they really look after and
care.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you so much for your kind words, it's a pleasure to be able to support and look after your parent'.
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Review from Graham I (Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am currently staying at Redbond Lodge Care Home, I truly appreciate their excellent service. The staff are kind, caring and always responsive, the environment is clean and well maintained which makes daily life comfortable.
The care here is professional and they respond promptly whenever help is
needed. The food is nutritious and served on time. I highly recommend it to others.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
I wanted to take a moment to express our sincere gratitude for the wonderful review you recently left for us. Your kind words truly mean a lot to us and serve as a great source of motivation.I would…read more
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Review from T A (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care & attention given to Mum - she is being looked after very well. Room is bright & airy & always clean & tidy.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for your lovely review, we're so happy to see how far your mother has come with both her physical and mental wellbeing and it's an honour to have helped her on this journey. It's wonderful…read more
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Review from Terrence M (Friend of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care our friend receives. All the staff are very helpful and make you welcome. Her room is always clean. Our friend is always clean. Staff are all caring always.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for taking the time to leave us such a lovely review, On behalf of Redbond Lodge team we're happy to hear that your friend's received a great care at Redbond Lodge. I will pass on your kind…read more
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Review from Marilyn R (Sister of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my brother came here, he was very poorly. The care he has received has been so kind, and he is so much better. The staff here are so caring, and I cannot thank them enough. When I leave, I know my brother is safe and well cared for. You are amazing. Thank you.
Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for sharing your positive feedback about Redbond Lodge. We're delighted to hear that your brother has received great care from our team and it's wonderful to know that your experience…read more
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Redbond Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Redbond Lodge is calculated as follows: ( (410 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 472 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redbond Lodge is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (6)

Racquel

Racquel Cruz

Job Title: Home Manager

Welcome to Redbond Lodge! My name is Raquel and I am the Home Manager of our lovely home. I moved to the UK in 2008 and started my career in the United Kingdom. I joined Runwood Homes in November 2008 in different roles from Healthcare Assistant, Care Team Leader, and Deputy Manager from 2012 until I decided to take a big responsibility as a Home Manager at Redbond Lodge. I strongly believe that Customer Service is a key priority, as is building up the home’s residents, families, relatives, and friends and understand the important contribution that these relationships make to the successful running of the care home. Redbond Lodge is such a lovely home with a good reputation in the community. I want to continue to build on that for more people to see it as the place to be. Furthermore, I want to ensure that the team feel valued and that they all have the training and support needed to do their very best. I love my team and deeply appreciate their hardworking commitment to their role. I feel privileged to be part of such a wonderful, caring team who are dedicated to maintaining the safety well-being and the best quality of life of all our residents. Thank you for considering Redbond Lodge and we hope to see you soon!

Patricia

Patricia Holmes

Job Title: Acting Deputy Manager Joined: 2014

I’m Patricia, and I’ve been a Care Team Leader for nearly 10 years. I am also now currently Acting Deputy Manager. I love seeing the positive impact our home has on someone’s life. The efforts made by all staff members—from the care team to the domestics—are truly rewarding, and seeing the outcome of everyone’s hard work in our residents’ smiles makes it all worthwhile.


I hold an NVQ Level 3 and take great pride in my role. In my spare time, I enjoy spending time with my family, watching movies, and, of course, irritating my husband—something I’m quite excellent at!

Marie

Marie Gibson

Job Title: Head Housekeeper Joined: 2012

My name is Marie. I have proudly served as Head Housekeeper at Redbond Lodge for 12 years. My role goes beyond maintaining a clean and welcoming environment—I am deeply committed to supporting our residents and staff whenever they need me.


I am a certified Dementia Champion, and completing the course was both enlightening and rewarding. I especially enjoy participating in musical activities at the Redbond Lodge, where I love getting everyone up and dancing, creating moments of joy and connection.


Outside of work, I cherish spending time with my family and grandchildren, who bring so much happiness to my life.

Lisa

Lisa Morgan

Job Title: Home Administrator Joined: 2021

Hello, my name is Lisa, and I am the Home Administrator at Redbond Lodge, a position I have proudly held for the past three years. My journey in care began over 30 years ago as a healthcare assistant. Over the years, I progressed to a team leader role, always feeling a strong pullback to the care sector. Supporting residents, relatives, and staff brings immense fulfilment, and I am passionate about creating a nurturing and supportive environment.


Redbond Lodge is often complimented on its warm and friendly atmosphere, a quality I deeply value and take pride in contributing to every day.


Outside of work, I enjoy spending time outdoors walking our dog, travelling to new places, getting lost in a good book, and immersing myself in music.

Sarah

Sarah Tubby

Job Title: Receptionist Joined: 2022

Hi, I’m Sarah, and I’ve had the pleasure of working as a Receptionist at Redbond Lodge for 1 year and 8 months. I truly enjoy interacting with our residents and their families, making sure everyone feels welcome and comfortable. My role gives me the opportunity to build strong connections, and I take great pride in providing excellent service.


Outside of work, I’m passionate about staying active. I hold a green belt in karate and love staying fit through various physical activities. When I'm not working, you’ll often find me enjoying a good movie at the cinema or taking peaceful walks in the countryside.

Karen

Karen Briggs

Job Title: Lifestyle Coordinator Joined: 2022

Hi, I’m Karen, and I’ve been the Lifestyle Coordinator at Redbond Lodge for two and a half years. My passion lies in making our residents feel valued by organising meaningful activities that bring purpose and joy to their day.


I’m fortunate to work with amazing colleagues who make every day rewarding. While Christmas isn’t my favourite time of year, I do bring my own fun and quirky energy to the job—some might say I’m as mad as a hatter!


In my spare time, I love indulging in DIY projects and crafts, letting my creativity shine outside of work.

Frequently Asked Questions about Redbond Lodge

What types of Care is Redbond Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Redbond Lodge have?

There are 81 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Redbond Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redbond Lodge to the centre of Great Dunmow?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Redbond Lodge to verify any information. View our terms and conditions. Redbond Lodge has an Enhanced Service - more info.