Redbond Lodge, Great Dunmow, Essex
Redbond Lodge, Great Dunmow, Essex
Redbond Lodge, Great Dunmow, Essex

Redbond Lodge is set in the quiet and rural location of Great Dunmow. Although quiet places can be found if that is what you wish, it is a busy home and residents always involved in some event. The dining room changes with the calendar, Halloween, Guy Fawkes, Christmas, the wonderful atmosphere is just enhanced by those extra special touches that everyone makes.

At any Runwood Home carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings and Redbond excels in this.

Group: Runwood Homes Ltd

Person in charge: Susan King (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 83 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 83

Rooms with ensuite WC: 83

Facilities & Services: Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Redbond Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Redbond Lodge has a Review Score of 8.4 (8.395)

The Review Score of 8.4 (maximum of 10) for Redbond Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Redbond Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for Redbond Lodge is calculated as follows: ( (140 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 192 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.681 Points relating to the number of positive Reviews for Redbond Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 16.6 positive Reviews (83 registered maximum number of service users ÷ 5). 3 Reviews ÷ 16.6 Target = 0.181

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Redbond Lodge?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Redbond Lodge

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1

My mother was happy here. The staff have been outstanding in their care and attention.

They have been respectful to her and to us, always keeping us informed of developments. We commend them for their excellent work.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Eighteen months ago we realised our mother was unable to look after herself. She was frail, depressed and was withdrawn within herself.
We were worried witless as our mother had always said she would never go into a home. We looked at several but were recommended Redbond Lodge. My wife and I turned up unannounced and were shown around by a lady who was helpful, honest and understanding. Ten months later, with the gentle care, support and assistance of the staff our mother has been returned to us and enjoys the banter with the staff who treat her with the greatest respect and dignity and have made her one of the family.
We cannot recommend Redbond highly enough and would urge anyone who finds themselves in a similar position to look for themselves.
Well done to all the management, staff, medical team, helpers and carers.
We cannot praise you enough.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Prior to Mother's admission into Redbond Lodge in August 2016, she was, to put it mildly, waiting to die. Following a short hospital stay, she was admitted to the home. Her change in demeanour was nothing short of miraculous. She responded to the magnificent 24/7 care provided at the home. All the staff understand the phrase 'care with dignity'. They call her by her family name and are always laughing and joking with her. Last year we did not see her surviving for long on her own, she has just celebrated her 99th birthday.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, caring, supportive, very kind and treated with dignity at all times. Choices given at meal times. Felt safe at times. Encouraged to be independent and medication administered on time.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was cared for as if she was her carer's family, right up to her last day. Food lovely, cleanliness good.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was a resident at Redbond Lodge from April 16 to August 16 when she sadly passed away. During her time in residence there she received fantastic care from all the staff. They made her feel at home and took care of all her needs. She wanted for nothing. When she passed, they made sure it was with dignity and I was able to be with her. They looked after me as well - tea, lunch etc so that all I had to do was be with Mum. I cannot thank them enough and will forever be grateful that Mums last months were spent in the care of such wonderful people.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent 4 months at Redbond Lodge prior to passing away. He was extremely well cared for throughout his time there and the staff treated him with a great deal of compassion. My father needed a high level of care and all of the staff made a significant effort to make him as comfortable as possible. The staff were very kind to all our family and allowed us to visit at all times of day and night. I really can't find enough words to describe how at home everyone made my dad feel and how they made his last weeks so peaceful.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my Dad first arrived at Redbond he was apprehensive and anxious. All of the staff went out of their way to make him feel relaxed, comfortable and at home. They took the time to get to know him and nothing was ever too much trouble. We visited regularly and were always warmly welcomed. We were always kept informed of any changes to his condition and felt that the staff always monitored him closely. I genuinely feel that he couldn't have been looked after any better and would like to thank all of the staff at Redbond for their care and compassion at this difficult time.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff are very caring and nothing is too much. Very helpful and informed all the time about mum's care. When she was asleep the cleaner managed to clean quietly and efficiently without disturbing her. Not only do the staff care about the residents they also look after the relatives and this is especially true when looking after mum as an end of life resident. They are so gentle when helping someone. I cannot praise or recommend Redbond Lodge enough. It was the best care home for my mum to be in right to the end of her life.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Visiting Redbond lodge over the last 10 years on a regular basis. I have always been impressed with the friendliness of the staff, the pristine cleanliness and fresh smelling atmosphere. At present I visit much more regularly to a close friend, also to take her out. The food is excellent and enjoyed by all.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father came here in June and we found a very warm welcome. My father settled quickly. He enjoys good home cooked food and has put on weight!! His room is warm and comfortable and kept clean. If he needs to be seen by a doctor that is done quickly and I get a phone call to inform me. He enjoys the activities and is always encouraged to join in. My father is treated with respect and everyone at the home laughs with him a lot which is lovely to hear and when I come to see him.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Had a lovely visit with my mum. All the staff are very friendly. The home is looking very festive with Xmas trees in all the lounges and entry. Mum enjoyed looking at all the Xmas trees and lights.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Our Mum was a resident here from March 15 till November when she passed away. We found Redbond staff to be caring and professional and the Home was always clean and tidy and didn't smell. Mum was wheelchair bound and very frail, but Redbond told us that they would be able to look after her till end of life, which they did.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Redbond Lodge has proved to be a blessing with my Dad's dementia worsening over the four years he has been in the care home.
It is a warm, clean, friendly and safe environment for all the residents. Food is always home cooked with a varied menu every day.
The staff keep me informed of any issues regarding my Dad. It is managed extremely well by the Manager and her dedicated staff.
I can't thank them enough for their continued support to me as well.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been in here for over four years and in that time her dementia has worsened. The care she receives is second to none, and is adapted to suit her deteriorating condition. Redbond Lodge is a friendly, warm home and Mum is very happy here, with her room and most of all with the people who are here to look after her. It is a complete blessing that we found this home for her. Thank you all so much.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Redbond Lodge is the best care home that I have visited.

The staff all seem caring and gentle with the residents and allow them the maximum of personal dignity in difficult circumstances. Management is excellent.

I'm regularly contacted with progress reports about my mother's health and care as she is now unable to communicate her wishes to staff.

I would particularly like to remark on the speed and effectiveness of clearing up any "accidents" leading to a fresh and clean environment at all times.

How likely would you be to recommend Redbond Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Redbond Lodge