Redbond Lodge

Chequers Lane, Great Dunmow CM6 1EQ
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9.9 121 Reviews
  • Redbond Lodge, Great Dunmow
Redbond Lodge is set in the quiet and rural location of Great Dunmow. Although quiet places can be found if that is what you wish, it is a busy home and residents always involved in some event. The dining room changes with the calendar, Halloween, Guy Fawkes, Christmas, the wonderful atmosphere is just enhanced by those extra special touches that everyone makes.

At any Runwood Home carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings and Redbond excels in this.
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Care Provided by Redbond Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1199 – £1514
  • Self-Funded Residential Dementia Care: £1199 – £1514
  • RESPITE Self-Funded Residential Care: £1299 – £1614
  • RESPITE Self-Funded Residential Dementia Care: £1299 – £1614

These prices are only a guideline, please contact Redbond Lodge to find out the exact price for your requirements.

Contact Redbond Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Redbond Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Racquel Cruz (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (13)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Redbond Lodge Reviews (121)

9.9

Redbond Lodge has a Review Score of 9.9 (9.862) out of 10, based on 40 reviews in the last 2 years.
Over all time Redbond Lodge has 121 reviews.

Overall Experience
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Date Published
  • 121
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Reviewer Connection to Redbond Lodge
  • 60
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  • 7
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Total of 121, showing 81-100
Review from John K (Husband of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for all for all the love, compassion and care that was given to my wife for the time she has been with you, until the time of her death 24th August 2022 at Redbond Lodge.
Words of thanks are not enough.
Once again, I am really grateful to all at Redbond Lodge for what you have done for my
wife. Thank you all so very, very much.
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Review from K M (Niece of Resident) published on 11 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very lucky to find such a wonderful home for my Aunt. It's very clean and welcoming with lots to offer and supporting independence. I love it that my Aunt has her own door number with her name on it. The garden is a beautiful, peaceful environment and I love the working in partnership we
have, seeing photos and supporting each other to give her the best she deserves.
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Review from Julia M (Daughter of Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Redbond Lodge since early 2021 and was admitted during the pandemic, so not an easy time. The standard of care is superb. The manager and staff are friendly, helpful and go above and beyond with the care and attention they provide to residents and families to make both
parties feel at home. Even during the pandemic as a new resident they arranged regular video calls etc. My mum has been unwell a few times since joining the home but has been looked after so well. Also, I have been kept really well informed by the staff. I would thoroughly recommend this home. It is clean, tidy, friendly and caring. If I ever need to go into care I would want to go to Redbond Lodge.
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Review from S G (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into the home after a three weeks stay in the hospital as she was very confused and anxious. In the short time, she has been a resident, she has made much improvement, but at 92, realised she was too frail to go home, and as she feels so safe and well cared for has decided to stay permanently.
The staff go over and above with their attention to both residents and their families and make you feel very much "at home".
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Review from Caroline H (Niece of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Excellent staff, clean, tidy and friendly staff and manager. Lovely place. The manager is great.
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Review from Glynis P (Daughter of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently passed away peacefully at Redbond Lodge after being cared for there for nearly four years. She had Alzheimer's Vascular Dementia and type 2 Diabetes.
The staff at Redbond are an amazing team of hard-working people who genuinely care about the residents they look after. Mum lost the
ability to speak or walk but observing her interaction with her carers gave me such comfort as I could see she responded well to them. They obviously got her to know her well during her time there and knew what she would and would not like.
During mum's last few days I was able to stay with her and I can't thank the Manager and her team for looking after mum, myself and her family with such kindness.
Reply from Raquel Cruz, Home Manager at Redbond Lodge
It warms our hearts to hear such amazing feedback!” on behalf of Redbond Lodge Team, Thank you for taking the time to share your reviews with us and thank you for placing your trust in us.
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Review from Sharon (Daughter of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident of Redbond lodge, since January 2020. We have been very happy with the care she has received. She recently celebrated her 100th birthday (11/11/2020) and we cannot thank the staff enough for helping to make her day so special.
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Review from J L (Daughter of Resident) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Redbond Lodge, my mum has been here for 8 years, she is well looked after and cared for. The care staff are professional and welcoming. Although I am unable to see mum I have had garden visits. I am kept fully informed about the home and mums progress. Redbond Lodge is also undergoing
so much needed renovations and I can't wait to see it.
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Review from J L (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is always well cared for and the staff take extra time with her needs. The staff care about their residents and this is evident in their communications with me about Mum. During the pandemic, it has been hard on all of us, but the Home has ensured we can Facetime and even sent a postcard. I enjoy
looking at the posts on Facebook and keeping in touch. Looking forward to when things 'go back to normal' and we can visit not only to see Mum but to see the staff.
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Review from Janet J (Wife of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
I find this very difficult to write as my husband joined this home towards the end of March 2020, so I have not seen him or his room, or inside the home because of Covid-19, until last Friday, when we met in the garden.
All the contacts I have had by phone have been friendly and polite, despite their
pressures to look after all the residents to the best of their ability, despite staff off sick too.
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Review from S J (Daughter of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was extremely well looked after over the six years that Redbond was her home. She became very fond of lots of staff working there and was treated with kindness and consideration. Many of the staff going well above and beyond their job description. My mother was given extra support and care
through several illnesses and the loss of a close family member, in an individual and personal way which showed how well the staff at Redbond knew her. My father was also made very welcome as a very frequent visitor.
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Review from Carole S (Sister of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visit my sister regularly and have always found her to be well cared for and happy. I have found the staff and the manager to be very friendly and approachable. The staff update me on how my sister has been between visits and always answer any questions I have. The care home is clean, friendly and
very homely.
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Review from Erika D (Daughter of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at the home for 5-years this June. The care he receives is second to none, he loves the food and treats, but most of all, he loves the carers and the manager, who always makes him laugh even when he’s having an off day! The care and dedication he received when he has been poorly; is
beyond words. Stay safe and thank you for everything you are doing during these times.
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Review from Dawn G (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Redbond Lodge in January 2020. The staff settled mum in very well. The staff are very considerate to mums needs and are very well organised. Mum is very happy and our family are happy too.
The home is very clean and there is plenty of activities to do if your parent wants to get involved.
With Covid19 we are unable to see mum at the moment. But a member of staff video calls me a few times a week so I can see my mum and talk to her. Without this interaction, I would be lost as the calls keep me going and I can see my mum. Thank you so much to the Redbond staff for caring for our mum especially at these hard times.
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Review from Nicola B (Daughter of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased that Mum is at Redbond Lodge. You couldn't find a kinder, nicer group of carers, especially at this difficult time. Knowing Mum is safe, and well looked after has reduced my stress levels considerably! Her room is lovely and bright, and she loves it.
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Review from Angela Y (Daughter of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident now for 3 and a half years. All of the daytime staff that I have met are very patient with her as she has dementia. They try to integrate her into activities such as bingo, and she enjoys getting her hair done in the little salon there (extra charge). Since the lock-down,
they have been keeping the residents active, sharing cards from local schools and they gave each resident an Easter Egg. I was really appreciative of the fact that they took time out to let me video chat with my mum, as I haven't been able to visit for at least a month. Many of the carers there really seem to care about the residents as they would their own family.
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Review from Jenny C (Daughter of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second time my dad has stayed in Redbond Lodge, the first being back in May 2019. I can’t say anything negative about the care he is receiving whilst on long term respite. The home manager, staff and well-being are so caring. Looking after his everyday needs.
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Review from J C (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Redbond Lodge for 7 months. It took her a while to settle but the caring staff have encouraged her and she is now interacting with others much better and is taking part in some activities. All the staff are very kind and helpful and the home always looks clean and well cared for.
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Review from Anne P (Daughter of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in a care home in Eastbourne which was not particular easy for me to get to on a regular basis. I had also got somewhat uneasy with how the home seemed to have changed over the years. I moved her to Redbond Lodge. I was shocked at the changes in her. She has become happy and outgoing,
the interaction with the staff is totally different from her previous home. She has started to walk again, not far but who would expect that in a 98-year-old! She has physically and mentally improved in the time that she has been there. Nothing drastic but small significant changes. Redbond Lodge does not have the frills, etc. that my mothers far more expensive home had but it does have caring concerned informative staff. I can pop in and visit whenever I wish to, that was not the case with her previous home, they wished to know when you would be visiting.
I'm not saying Redbond Lodge is perfect but its almost as good as it gets.
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Review from Denise P (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was nervous and confused on arrival but the carers were friendly, helpful, welcoming and have great communication skills and continue to show all of these abilities. Their kindness and patience with dementia are fabulous giving dignity and respect at all times. Mum is relaxed and happy now
and they monitor mum's medical condition well.
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Redbond Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Redbond Lodge is calculated as follows: ( (410 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 472 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redbond Lodge is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (6)

Racquel

Racquel Cruz

Job Title: Home Manager

Welcome to Redbond Lodge! My name is Raquel and I am the Home Manager of our lovely home. I moved to the UK in 2008 and started my career in the United Kingdom. I joined Runwood Homes in November 2008 in different roles from Healthcare Assistant, Care Team Leader, and Deputy Manager from 2012 until I decided to take a big responsibility as a Home Manager at Redbond Lodge. I strongly believe that Customer Service is a key priority, as is building up the home’s residents, families, relatives, and friends and understand the important contribution that these relationships make to the successful running of the care home. Redbond Lodge is such a lovely home with a good reputation in the community. I want to continue to build on that for more people to see it as the place to be. Furthermore, I want to ensure that the team feel valued and that they all have the training and support needed to do their very best. I love my team and deeply appreciate their hardworking commitment to their role. I feel privileged to be part of such a wonderful, caring team who are dedicated to maintaining the safety well-being and the best quality of life of all our residents. Thank you for considering Redbond Lodge and we hope to see you soon!

Patricia

Patricia Holmes

Job Title: Acting Deputy Manager Joined: 2014

I’m Patricia, and I’ve been a Care Team Leader for nearly 10 years. I am also now currently Acting Deputy Manager. I love seeing the positive impact our home has on someone’s life. The efforts made by all staff members—from the care team to the domestics—are truly rewarding, and seeing the outcome of everyone’s hard work in our residents’ smiles makes it all worthwhile.


I hold an NVQ Level 3 and take great pride in my role. In my spare time, I enjoy spending time with my family, watching movies, and, of course, irritating my husband—something I’m quite excellent at!

Marie

Marie Gibson

Job Title: Head Housekeeper Joined: 2012

My name is Marie. I have proudly served as Head Housekeeper at Redbond Lodge for 12 years. My role goes beyond maintaining a clean and welcoming environment—I am deeply committed to supporting our residents and staff whenever they need me.


I am a certified Dementia Champion, and completing the course was both enlightening and rewarding. I especially enjoy participating in musical activities at the Redbond Lodge, where I love getting everyone up and dancing, creating moments of joy and connection.


Outside of work, I cherish spending time with my family and grandchildren, who bring so much happiness to my life.

Lisa

Lisa Morgan

Job Title: Home Administrator Joined: 2021

Hello, my name is Lisa, and I am the Home Administrator at Redbond Lodge, a position I have proudly held for the past three years. My journey in care began over 30 years ago as a healthcare assistant. Over the years, I progressed to a team leader role, always feeling a strong pullback to the care sector. Supporting residents, relatives, and staff brings immense fulfilment, and I am passionate about creating a nurturing and supportive environment.


Redbond Lodge is often complimented on its warm and friendly atmosphere, a quality I deeply value and take pride in contributing to every day.


Outside of work, I enjoy spending time outdoors walking our dog, travelling to new places, getting lost in a good book, and immersing myself in music.

Sarah

Sarah Tubby

Job Title: Receptionist Joined: 2022

Hi, I’m Sarah, and I’ve had the pleasure of working as a Receptionist at Redbond Lodge for 1 year and 8 months. I truly enjoy interacting with our residents and their families, making sure everyone feels welcome and comfortable. My role gives me the opportunity to build strong connections, and I take great pride in providing excellent service.


Outside of work, I’m passionate about staying active. I hold a green belt in karate and love staying fit through various physical activities. When I'm not working, you’ll often find me enjoying a good movie at the cinema or taking peaceful walks in the countryside.

Karen

Karen Briggs

Job Title: Lifestyle Coordinator Joined: 2022

Hi, I’m Karen, and I’ve been the Lifestyle Coordinator at Redbond Lodge for two and a half years. My passion lies in making our residents feel valued by organising meaningful activities that bring purpose and joy to their day.


I’m fortunate to work with amazing colleagues who make every day rewarding. While Christmas isn’t my favourite time of year, I do bring my own fun and quirky energy to the job—some might say I’m as mad as a hatter!


In my spare time, I love indulging in DIY projects and crafts, letting my creativity shine outside of work.

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