Squeaks House

The best thing about Squeaks is the staff. Early on in her stay, the staff's vigilance and swift action saved mum's life. I know mum's very personable carers by name. When mum has been out, they always ask her how her day has been. One former carer even comes back to see her for a chat. Things cannot be perfect all of the time but when you need to raise an issue, the manager and her staff listen, take your concerns seriously and make changes. The food offer has improved to better reflect mum's more traditional tastes. There have been some great activities and relatives can participate in visits to cafés, a Christmas market, a local zoo etc. There are activities in the home to support physical movement and to entertain. I am happy to recommend Squeaks.

With thanks always.

Proprietor rude and unprofessional, manager not so rude, some of the older staff exceptional in their care. Removed my relative because of the attitude of owner so glad I did! They are now happy, clean and well cared for

I find Squeaks to be very friendly, extremely helpful and good at keeping us updated on all aspects of Mum's care. Very clean. I find it very hard to find fault with Squeaks, and the carers. The staff are very caring, and nothing is too much bother.

If my dad had been able to choose where he lived he would have picked his own home. Sadly, his care needs now mean that isn't an option anymore, and so he is now a resident of Squeaks House. Outwardly some of the decor is tired and the layout of the building less than ideal, but these criticisms are hugely outweighed by the environment created by the dedicated and genuinely caring staff. He is always treated with kindness and respect, and I know that, whenever possible, his needs/requests are listened to and acted upon. For example, dad insisted on trying to climb over the side of his bed in spite of the obvious risk. Instead of being more forceful in preventing this (for his own safety) the manager organised for the bed to be lowered to a safe height, the side removed and a mat being placed on the floor. Now dad regularly rolls out of bed at night and sleeps on the mat, which gives him a crucial sense of control. Just one small example of a very positive ethos.

Very friendly and caring home. Was apprehensive re putting my aunt into care but my concerns are no more. She has been made welcome and made part of a huge loving family. I'm happy that she is so settled. A great weight off my mind.

Dad became increasingly frail and following a bad fall and several weeks in hospital, could no longer live alone. Squeaks was the seventh facility we viewed and the only one we felt could meet his needs. He has settled in quickly and is very content in this small independent establishment. The staff are caring and responsive to needs. The food is good, the rooms are clean. Residents are clean and tidy and there are regular activities. Dad is happy and well cared for.

Mum seems very settled and happy in her new home.

I would recommend this home, they have been so good to my mum, treating her with respect and dignity that she deserves.

The staff are very polite, helpful and caring. They are really well trained. There were lots of activities. My mother loved going out and the singer who visited the home. I can go at any time and as many times as I like. I would recommend the place to anyone looking to find a place for their family member.