Sweyne Court

Hockley Road, Rayleigh SS6 8EB
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9.9 146 Reviews
  • Sweyne Court, Rayleigh
Sweyne Court is purpose-built, located in scenic surroundings and specialises in dementia care. All provision is personalised to the individual and strengthened by a key worker system.

Professionals are skilled in supporting the challenges of memory loss, assisted by a versatile environment where residents can remain as active and they choose and enjoy the reminiscence room.

All dietary requirements are catered for and a lively social engagement programme is in place to support stimulation and creativity.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Sweyne Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ryan Sivertsen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (17)

Visiting

  • Visiting during sociable hours

Parking

  • large car park

Sweyne Court Reviews (146)

Total of 146, showing 121-140
9.9

Sweyne Court has a Review Score of 9.9 (9.947) out of 10, based on 35 reviews in the last 2 years. Over all time Sweyne Court has 146 reviews.

Overall Experience

  • 130
  • 15
  • 0
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  • 1

Date Published

146
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35
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Review from P C (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mums been at Sweyne Court she has received a high standard of care. When she first arrived she was very apprehensive. The last few months mother is more relaxed and more often than not she has a smile on her face, has a laugh and seems content.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you for your feedback it is always very important to us.

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Review from Claire W (Daughter of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially entered Sweyne Court as a respite patient in April 2019. She had been living in our Annexe, and we had been struggling with not only her dementia and behaviour but also regular carers. Mum had a bad fall, and we felt respite was a good solution. For various reasons, respite became
permanent. All of the staff have always treated mum with care, respect and dignity. I visit, unannounced, at different times and have never found the staff to be any different. I was recently in mum's room and overheard a really moving exchange between a staff member and an elderly gentleman, the level of empathy and respect shown, really moved me and reassured me that mum is in the right place. Mum has changed beyond belief since being with Sweyne. She is no longer irrational, emotional and distressed, she has settled better than any of us could have expected or hoped and we are truly grateful to the staff for the compassionate care and patience they show in all of their dealings.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you very much for your feedback this is very important to us to help us grow and develop. It is an honour looking after a loved one.

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Review from S W (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in here for respite followed by rehabilitation and has always been treated with respect and dignity. I go in unannounced at all different times and the staff are always caring. They constantly come round with drinks and you cannot fault the food. I have struggled with Mum's illness and
the staff have been a shoulder to cry on as they understand. As they say, it will never be like their own home but it comes close.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you for taking the time to review us.
Your feedback is extremely important to help us to continue to improve and grow, to make daily living as meaningful as possible we pride ourselves in making it as home from home as possible.

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Review from Lorraine W (Daughter of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sweyne Court have been so welcoming and reassuring since Dad was admitted at Easter. They have done all they can to ensure he is safe and well cared for. Dad seems to love interacting with everyone. The home is kept very clean and staff are skilled and friendly. He couldn’t be in better
hands, thank you to Sweyne Court.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you so much for your feedback it is very welcomed and important for us to help grow and improve.

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Review from Jo M (Daughter of Resident) published on 26 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be friendly lovely and caring, especially when I have had a few tears. My dad seems very happy and settled. He is always dressed in clean, ironed clothes. The food looks good too.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you for your review it is an honour to look after your Dad with his wonderful sense of humour and jokes with all the staff and residents.

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Review from Lynda W (Sister of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my sister on quite a few occasions, without any notice and have always been struck on how caring and dedicated every member of staff I have been in contact with.
I always come away very melancholy with regard to the situation itself but happy in the knowledge that my sister is being
well looked after and is in the best place possible.
As I live a long way from the home and cannot visit very often, it is good to know that my sister is safe and being treated with respect and dignity.

Reply from Hayley Gibbs, Manager at Sweyne Court

Hello Lynda, we thank you for taking the time, your feedback it is very important to us so that we can continually improve our service and knowing what works well and not so well.


Kind regards
Home Manager

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Review from Lee L (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, this care home is second to none the staff and facilities are excellent and treatment to patients and visitors is perfect.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you very much for your kind words, all feedback is important to us so that we can continue to develop and grow.

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Review from M W (Friend of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sweyne Court is a very good care home. The residents are looked after very well. All the staff are very kind.

Reply from Hayley Gibbs, Manager at Sweyne Court

Good Afternoon Thank you for your kind words. We aim to continue to provide a individuality and an excellent care service for all.

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Review from G W (Daughter of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother attended the day centre in the last few weeks of her life (she was not a resident). The staff were fantastic and made her feel so welcome, they put on lots of different activities to stimulate her.


She really enjoyed her days at the centre, and I wish I had known about it earlier! Thank

you Sweyne Court.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you for your review, we are sorry for the sad news of your mother and send you our best wishes.

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Review from Roger B (Wife of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not wish for better care all round for my wife by the staff. She loves them and they love her. Very happy.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you, Roger, for your kind words.

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Review from Glen L (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My, mum has been in this home for 2 years and from day one we have been extremely happy with the way she has been cared for. All the staff are so kind and caring and all my mum's needs have been met.
When she has been poorly a doctor or nurse has been called and medication is given. We cannot fault
the facility everything is catered for all very good.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you Glen for your kind words. All feed back is important so it enables us to continue to provide good care to all. Look forward to seeing you at the relatives meeting.

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Review from Hazel C (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being as I only use this facility once a week (daycare) I find it meets my needs at the moment. The staff are very friendly.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you for your feed back, all feed back is important to us so that we can continue to provide the best care.

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Review from Maria S (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Sweyne Court because she has Alzheimer's. All the staff have always been very kind and caring towards Mum and I feel she has the best care.
Managers, supervisors and all care and kitchen staff are always kind, helpful and supportive to Mum and us.
I have recommended this home to a friend
who needed to find care for her father in law. I cannot rate Sweyne Court highly enough. I have always been very happy with Mum's care.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you Maria for your kind words and feed back. All feed back is important to enable us to continue to provide the best care for all our residents.

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Review from David B (Son of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Mum (96) on a regular basis and always find the management, senior carers, carers, cleaners and catering all very open and informative. The day to day care is excellent. The home is clean with very little smells you sometimes associate with care homes. Any medical problems with Mum the care
home will telephone me and inform me so I can visit quickly if necessary. Mum has been in the home since July 2016 and seems happy and safe. Any concerns I may have from time to time I discuss with the carers who always respond positively.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you for your kind words and feedback. We welcome all feedback so that we can continue to strive to provide the best for all our residents. As you know my door is always open and your input at the relative's meetings is always valuable. Thank you. :)

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Review from Karen W (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and approachable staff. Good that people often come in to entertain residents i.e. singers, belly dancers.
People always cleaning and room, always clean and tidy.
My mum always looks well cared for and happy.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you, Karen, for your kind words. It is an honour to be trusted to look after anyone's loved one. We welcome all feedback to continue to provide excellence within our service.

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Review from P F (Daughter-in-law of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After reviewing other care homes, we chose Sweyne Court as we immediately felt the warmth, care and cleanliness of the home. We continue to be than happy with the love that is shown to the residents and the cleanliness is superb. Well done to all concerned.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you very much for your kind words, all comments and suggestions are welcome so that we can continue to provide and better our services.

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Review from Karen J (Friend of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my friend at Sweyne Court recently and was overwhelmed with the care and attention my friend receives. The staff are very attentive and great with the service users. There were lots of activities going on and I was so happy and relieved to see my friend smiling. I also stayed for lunch
and could not believe how delicious and freshly made the food was. Thank you to all staff at Sweyne Court!

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you so much for your kind words. All feedback is important to us so that we can continue to improve the service.

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Review from Clive M (Son of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sweyne Court has a friendly welcoming atmosphere with attentive professional care staff always on hand. Dad is very happy.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you for taking the time to review us, your thoughts matter and help us improve the service we provide.

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Review from Andrew M (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have been at Sweyne since November 2017 and the only thing I would comment on is personal items going missing, not stolen, just missing. Not enough care is taken when new residents arrive to ensure personal items are labelled where possible and when not possible, i.e. glasses, false teeth,
they are photographed.
Apart from this, I believe they are well cared for by professional and caring staff.

Reply from Hayley Gibbs, Home Manager at Sweyne Court

Thank you for your review, your comments and suggestions are important to us so that we can always improve the service we provide. We hope to see you at the relatives' meetings, and please raise all comments and suggestions at our monthly care reviews.

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Review from S A (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Sweyne Court are great although sometimes it seems a struggle to deal with all of the residents.
My mum's room is a bit small with wardrobe space not deep enough.
Overall I am happy with mum's care.

Reply from Hayley Gibbs, Home Manager at Sweyne Court

Thank you we will take your comments and we can discuss at a review.

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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for Sweyne Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.947 for Sweyne Court is calculated as follows: ( (395 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 416 Ratings = 4.947

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sweyne Court is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Meet the Team (1)

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Ryan Sivertsen

Job Title: Home Manager

Joined: 2017

Ryan has worked in the care industry since 2009. Ryan started his career in a care home for people with learning difficulties, before moving onto Dementia care. Ryan has worked at Sweyne Court since 2017, starting as a Health Care Assistant and working his way up to Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sweyne Court to verify any information. View our terms and conditions. Sweyne Court has an Enhanced Service - more info.