Excelcare Sweyne Court

After taking my brother into Sweyne Court as an emergency admission, I was apprehensive at first due to the stigma of placing a loved one into a care home. But after speaking with the staff and a virtual tour of the home, myself and my family feel relieved and pleased that he is there. We feel very relaxed that he will be cared for safely with dignity and respect. There appears to be a great team there and they all appear to treat the residents as family. They have a Facebook page that has regular posts for families to see what their loved ones are doing as well as facetime calls that can be arranged. Thank you Sweyne Court.

Sweyne Court has been amazing in the care of my sister-in-law, keeping me informed constantly as I am in Australia. The manager is amazing. Being a retired Administrator of a large Care facility in Australia, I am extremely happy my sister-in-law is there. Thank you to all the staff.

Keep up the great work and stay safe!

The last thing you want to do is put your loved one in a care home, however, we could not have picked a more caring and loving home and environment. It certainly gives us as a family peace of mind to know he is being so well cared for.

Upon entering the home I was offered a drink and shown to a lovely little lounge so I could spend some time there with my friend. The staff was so welcoming and kind during my visit. We were made sure by the staff we had everything we needed and was offered a box of games (we played scrabble!). When I was leaving around lunchtime there was someone playing the piano and it was a very nice atmosphere. I can see that my friend has settled in very well. Thank you.

Lovely atmosphere showing dignity and respect to all residents and visitors, with lots of patience in a role that can be challenging. Nothing ever seems too much trouble. The cat and the dog were the main reason we chose the home and the cats played a huge part in my Auntie staying in the home. The food is great and she always wants more!

I love coming to the care home to visit as the staff are very friendly and helpful. It’s like a big family, there is always activity going on and all the residents are together which is really lovely to see. The care for the residents goes above and beyond. Excellent care home.

A friendly atmosphere in a home with people who you can see really do care. The entertainment is good, some great singers.

I find this care home to be very homely and comfortable for all residents. The staff are very helpful and do all they can to ensure everyone is happy and well cared for. It has a very warm atmosphere and nothing seems too much trouble. It is always clean and smells fresh throughout. All the staff make a great effort to celebrate special occasions.

Dignity is given to all patients, love and care shown to everyone.

I am very happy with the home.

I was very satisfied with the care and attention, my mother received, during her one week's respite. The staff has endless patience and treated my mum with the utmost dignity. Mum enjoyed her meals, which was a bonus as I sometimes struggle with her eating. I was most surprised on returning home when my mum said she would be quiet happy to go back another time. Considering she was a bit reluctant to go for respite so I could have a break.

The staff who work at Sweyne Court really care. They don't just provide the necessities such as nutritious food and personal care but their affection for residents is evident - little squeezes, hugs, encouragement and infinite patience. My mum's been here for 4 years and she couldn't be in better hands. So reassuring.

Since mums been at Sweyne Court she has received a high standard of care. When she first arrived she was very apprehensive. The last few months mother is more relaxed and more often than not she has a smile on her face, has a laugh and seems content.

My mum initially entered Sweyne Court as a respite patient in April 2019. She had been living in our Annexe, and we had been struggling with not only her dementia and behaviour but also regular carers. Mum had a bad fall, and we felt respite was a good solution. For various reasons, respite became permanent. All of the staff have always treated mum with care, respect and dignity. I visit, unannounced, at different times and have never found the staff to be any different. I was recently in mum's room and overheard a really moving exchange between a staff member and an elderly gentleman, the level of empathy and respect shown, really moved me and reassured me that mum is in the right place. Mum has changed beyond belief since being with Sweyne. She is no longer irrational, emotional and distressed, she has settled better than any of us could have expected or hoped and we are truly grateful to the staff for the compassionate care and patience they show in all of their dealings.

My mum has been in here for respite followed by rehabilitation and has always been treated with respect and dignity. I go in unannounced at all different times and the staff are always caring. They constantly come round with drinks and you cannot fault the food. I have struggled with Mum's illness and the staff have been a shoulder to cry on as they understand. As they say, it will never be like their own home but it comes close.

The staff at Sweyne Court have been so welcoming and reassuring since Dad was admitted at Easter. They have done all they can to ensure he is safe and well cared for. Dad seems to love interacting with everyone. The home is kept very clean and staff are skilled and friendly. He couldn’t be in better hands, thank you to Sweyne Court.

I have found the staff to be friendly lovely and caring, especially when I have had a few tears. My dad seems very happy and settled. He is always dressed in clean, ironed clothes. The food looks good too.

As I live a long way from the home and cannot visit very often, it is good to know that my sister is safe and being treated with respect and dignity.

In my opinion, this care home is second to none the staff and facilities are excellent and treatment to patients and visitors is perfect.