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Care Provided by Winchester House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 9 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Winchester House to confirm what's included and get a personalised quote
The price(s) shown are provided by the care home. Contact Winchester House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- IMS Care Group Ltd
- Private Owned
Person in charge
- Tammy Marshall (Care Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (7)
- Couples/Companion Rooms (1)
Visiting
- 24 Hour visiting welcomed.
Parking
- Off street parking available.
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Winchester House Reviews (14)
9.3
Winchester House has a Review Score of 9.3 (9.347) out of 10, based on 5 reviews in the last 2 years.
Over all time Winchester House has 14 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Winchester House
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Review from Julie K (Daughter of Resident) published on 30 January 2025 Submitted via Website•
Overall Experience
Our mum has been at Winchester House since May 2024 and she has had superb care from all the staff. All are incredibly kind and caring. The home is not typical of a care home and has the feel of a guest house which is very homely and comfortable. Her room is large and full of light and the carers...
Our mum has been at Winchester House since May 2024 and she has had superb care from all the staff. All are incredibly kind and caring. The home is not typical of a care home and has the feel of a guest house which is very homely and comfortable. Her room is large and full of light and the carers sit and chat with her often. My sister and I are very happy with her care and she has settled in well.
↩Reply from Arifah Hafeez, Registered manager at Winchester House
Thank you so much for your kind words and for sharing your experience. We are delighted to hear that your mum has settled in well and that both you and your sister feel happy with her care. Creating a warm, homely environment is at the heart of what we do, so it means a lot to know that it feels...
Thank you so much for your kind words and for sharing your experience. We are delighted to hear that your mum has settled in well and that both you and your sister feel happy with her care. Creating a warm, homely environment is at the heart of what we do, so it means a lot to know that it feels that way for your mum and your family. We'll be sure to pass on your lovely feedback to our staff, they will be thrilled to hear it. If there's ever anything we can do to further support your mum, please don't hesitate to reach out to us.
Review from Simon C (Son of Resident) published on 2 January 2025 Submitted via Website•
Overall Experience
My Dad was looked after fantastically and he couldn't have asked for more. He said that the food and help on offer was superb. The staff couldn't have done anymore to help him, and he speaks of them as friends. The love and support shown by the team was second to none, and I recommend this home to...
My Dad was looked after fantastically and he couldn't have asked for more. He said that the food and help on offer was superb. The staff couldn't have done anymore to help him, and he speaks of them as friends. The love and support shown by the team was second to none, and I recommend this home to anyone.
↩Reply from Arifah Hafeez, Manager at Winchester House
Thank you so much for your kind words and for taking the time to share your experience. It means the world to us to know that your dad felt well cared for and supported during his time with us. Our team truly strives to provide a warm, home like environment and it is heartwarming to hear that your...
Thank you so much for your kind words and for taking the time to share your experience. It means the world to us to know that your dad felt well cared for and supported during his time with us. Our team truly strives to provide a warm, home like environment and it is heartwarming to hear that your dad thought of our staff as friends. We are also delighted that he enjoyed the food and the assistance we offered it is always our goal to make every resident feel comfortable and valued. Your recommendation is deeply appreciated and we're honored to have been a part of your dad's care journey. Please don't hesitate to reach out if there's anything we can do for you in the future.
Review from David C (Resident / Service User) published on 2 January 2025 Submitted via Postal Review Card•
Overall Experience
The best staff you will find, very kind and helpful.
Nice rooms, very clean.
Good selection of food.
Nice rooms, very clean.
Good selection of food.
I cannot fault this home!
The best staff you will find, very kind and helpful.
Nice rooms, very clean.
Good selection of food.
Nice rooms, very clean.
Good selection of food.
I cannot fault this home!
↩Reply from Arifah Hafeez, Manager at Winchester House
Thank you so much for your kind words. It was an absolute pleasure to care for you during your time with us. You are such a lovely man with a fantastic sense of humor and all of us truly enjoyed your company. Your warmth, fantastic conversation, humorous stories and wit brightened our days and...
Thank you so much for your kind words. It was an absolute pleasure to care for you during your time with us. You are such a lovely man with a fantastic sense of humor and all of us truly enjoyed your company. Your warmth, fantastic conversation, humorous stories and wit brightened our days and we're so pleased to know you felt happy and well looked after. We hope to have the pleasure of welcoming you back whenever you need us again
Review from J G (Daughter-in-law of Resident) published on 19 December 2024 Submitted via Postal Review Card•
Overall Experience
My mother-in-law has been in Winchester House for over a month now. The home is excellent. Staff could not do any more for my mother-in-law. She seems much happier than when she was on her own in her own bungalow. The food is always freshly cooked. The staff are extremely friendly and are caring...
My mother-in-law has been in Winchester House for over a month now. The home is excellent. Staff could not do any more for my mother-in-law. She seems much happier than when she was on her own in her own bungalow. The food is always freshly cooked. The staff are extremely friendly and are caring for her with compassion and empathy. I cannot fault them.
↩Reply from Arifah Hafeez, Registered manager at Winchester House
Thank you so much for your kind words and wonderful feedback about Winchester House. We're thrilled to hear that your mother-in-law is happy and thriving with us, it truly means the world to our team. Providing compassionate and empathetic care is at the heart of everything we do and it's...
Thank you so much for your kind words and wonderful feedback about Winchester House. We're thrilled to hear that your mother-in-law is happy and thriving with us, it truly means the world to our team. Providing compassionate and empathetic care is at the heart of everything we do and it's incredibly rewarding to know that she feels supported and well cared for. We'll be sure to pass along your lovely comments to our staff, who take great pride in making every day special for our residents. If there's ever anything more we can do to enhance her experience, please don't hesitate to let us know.
Review from Jeanette N (Daughter of Resident) published on 12 December 2024 Submitted via Website•
Overall Experience
My mother has been a resident of Winchester House since November but WOW how lucky was I to find a home like this for my mother. She is so well looked after, nothing is too much trouble, extremely good food, telly in her room, well heated, again extremely clean. Could not have asked for more. The...
My mother has been a resident of Winchester House since November but WOW how lucky was I to find a home like this for my mother. She is so well looked after, nothing is too much trouble, extremely good food, telly in her room, well heated, again extremely clean. Could not have asked for more. The staff are so patient and friendly and only too happy to give my Mother some company when she feels a bit down through her dementia. I have found a truly lovely home which gives me peace of mind when I leave her. I have to say the size of the home which is eight rooms adds to the homely feel you get when you walk through the door. Well done to all at Winchester House and thank you for looking after my Mother like you do.
↩Reply from Arifah Hafeez, Registered manager at Winchester House
Thank you so much for your kind and thoughtful words about Winchester House! It truly means the world to us to know that you and your mother feel cared for and at ease here. Our goal has always been to create a warm, homely environment where every resident feels valued and supported, and feedback...
Thank you so much for your kind and thoughtful words about Winchester House! It truly means the world to us to know that you and your mother feel cared for and at ease here. Our goal has always been to create a warm, homely environment where every resident feels valued and supported, and feedback like yours reassures us that we're on the right path. We're so pleased to hear that your mother is happy with her care, enjoys the food, and feels at home in her room. Our team takes great pride in being able to provide not just care but companionship, especially for residents facing challenges like dementia. Your recognition of their patience and friendliness is deeply appreciated, it inspires us to keep doing our best every day. Thank you for entrusting us with your mother's care and for taking the time to share your experience. We're lucky to have families like yours as part of our Winchester House community.
Review from A C (Nephew of Resident) published on 8 April 2024 Submitted via Website•
Overall Experience
My aunt, who has severe dementia, has been in Winchester House for many years now. Sadly, she is now bed-bound and limited in her ability to communicate, but she is content at Winchester House and has a good relationship with all of the staff. She is well looked after in a very caring way and the...
My aunt, who has severe dementia, has been in Winchester House for many years now. Sadly, she is now bed-bound and limited in her ability to communicate, but she is content at Winchester House and has a good relationship with all of the staff. She is well looked after in a very caring way and the relatively low turnover of staff helps enormously with stability for her. The staff are lovely and really care for their residents. When she was able to be out and about the home, the small size worked well for her.
↩Reply from Arifah Hafeez, Director at Winchester House
Thank you for sharing such heartwarming sentiments about your dear aunt's experience at Winchester House. We're deeply touched by your kind words. Our team takes immense pride in providing exceptional care and creating a nurturing environment for all our residents. It brings us great joy to know...
Thank you for sharing such heartwarming sentiments about your dear aunt's experience at Winchester House. We're deeply touched by your kind words. Our team takes immense pride in providing exceptional care and creating a nurturing environment for all our residents. It brings us great joy to know that she feels content and cherished in our care. Our dedicated staff members work tirelessly to ensure her comfort and well-being, and we're grateful for the strong bonds they've formed with her over the years. We understand the importance of stability and familiarity for individuals with dementia and we're honoured to provide a consistent and supportive environment. The intimate size of our home allows us to tailor our care to meet her specific needs and we're pleased to hear that it has contributed positively to her experience. Please know that your aunt holds a special place in our hearts and we remain committed to providing her with the highest standard of care and compassion.
Review from L R (Daughter of Resident) published on 18 March 2024 Submitted via Postal Review Card•
Overall Experience
Mum has been a resident at Winchester House for just over a year. During this time she has been well looked after and cared for with dignity by both staff and management. She enjoys being in Winchester House and wishes to remain in the home. She feels valued and is well looked after. She enjoys the...
Mum has been a resident at Winchester House for just over a year. During this time she has been well looked after and cared for with dignity by both staff and management. She enjoys being in Winchester House and wishes to remain in the home. She feels valued and is well looked after. She enjoys the activities which she attends, and she enjoys the company of both staff and fellow residents. The staff and management are both knowledgeable about the care which Mum needs and as family members we are informed of any problems/illnesses that have arisen. We are happy with the care and the safe environment which Mum is in.
↩Reply from Arifah Hafeez, Company Director at Winchester House
Thank you so much for your heartfelt feedback regarding Mum's experience at Winchester House. We are immensely grateful for the trust you've placed in us to care for her. It brings us immense joy to hear that Mum has felt well looked after and respected. Providing care with dignity and compassion...
Thank you so much for your heartfelt feedback regarding Mum's experience at Winchester House. We are immensely grateful for the trust you've placed in us to care for her. It brings us immense joy to hear that Mum has felt well looked after and respected. Providing care with dignity and compassion is at the core of our mission, and we are pleased that she feels valued and wishes to continue residing in our home. We are delighted to hear that your mother enjoys participating in the activities we offer and cherishes the companionship of both our staff and fellow residents. Creating a vibrant and engaging environment is important to us, and we're glad she finds joy and fulfilment in her interactions here. Communication is key, and we're committed to keeping you informed about Mum's well-being and any developments regarding her care. Your peace of mind is paramount to us, and we appreciate your confidence in our ability to provide a safe and nurturing environment for her.
Review from Karen G (Daughter of Resident) published on 18 March 2024 Submitted via Postal Review Card•
Overall Experience
Dad seems happy enough, settled in well, so very pleased with visiting experiences, staff friendly and helpful.
Dad seems happy enough, settled in well, so very pleased with visiting experiences, staff friendly and helpful.
↩Reply from Arifah Hafeez, Company Director at Winchester House
Thank you very much for your kind words. We are delighted to hear that Dad is settling in well and enjoying his time here at Winchester House. It is wonderful to know that he is happy and that you have had positive visiting experiences. Our dedicated staff members strive to create a warm and...
Thank you very much for your kind words. We are delighted to hear that Dad is settling in well and enjoying his time here at Winchester House. It is wonderful to know that he is happy and that you have had positive visiting experiences. Our dedicated staff members strive to create a warm and supportive environment for all residents, and we are very grateful for your appreciation of their efforts.
Review from K B (Daughter of Resident) published on 6 March 2024 Submitted via Postal Review Card•
Overall Experience
Winchester House has been my mother's home for the past 6 years. My mother is well cared for and always happy.
Winchester House has been my mother's home for the past 6 years. My mother is well cared for and always happy.
↩Reply from Arifah Hafeez, Director at Winchester House
It is heartening to hear that Winchester House has been a positive and caring home for Mum over the past six years. We appreciate your continued positive feedback about Winchester House being a nurturing and joyful environment for Mum. We sincerely appreciate your trust in us and consider it a...
It is heartening to hear that Winchester House has been a positive and caring home for Mum over the past six years. We appreciate your continued positive feedback about Winchester House being a nurturing and joyful environment for Mum. We sincerely appreciate your trust in us and consider it a privilege to care for your loved one. If there is anything we can do to enhance your family's experience or address any specific needs, please do not hesitate to reach out. Wishing you and your family continued moments of warmth, connection and comfort.
Review from Maria O (Daughter of Resident) published on 5 March 2024 Submitted via Website•
Overall Experience
I moved my mum, into Winchester House at very short notice. I was a little bit anxious about the change from leaving a large care home to a small facility, I needn't of worried from the very first day all my worries fell away. The staff are excellent 1 to 1 care it is like she is in her own home,...
I moved my mum, into Winchester House at very short notice. I was a little bit anxious about the change from leaving a large care home to a small facility, I needn't of worried from the very first day all my worries fell away. The staff are excellent 1 to 1 care it is like she is in her own home, she has thrived since being under their care, and it is so nice visiting her we are offered tea and can relax and stay as long as we like. When leaving I feel happy that she is in good hands, I would recommend the home to anyone who asks me about my mum's care.
↩Reply from Arifah Hafeez, Manager at Winchester House
Your heartfelt message warms our hearts. We are deeply touched by your kind words. It brings us immense joy to know that your mum has found comfort and thrived in our care. Our dedicated staff strives to create a home-like environment with personalized attention. Your recommendation means the world...
Your heartfelt message warms our hearts. We are deeply touched by your kind words. It brings us immense joy to know that your mum has found comfort and thrived in our care. Our dedicated staff strives to create a home-like environment with personalized attention. Your recommendation means the world to us, and we are honoured to be a part of your mum's journey. Thank you for entrusting us with her care.
Review from Kit L (Son of Resident) published on 27 February 2024 Submitted via Website•
Overall Experience
We have an intelligent, feisty and wonderful mum who has both dementia and alzheimers, with very complex needs. She has always been treated with respect, humanity, and humour and most importantly, we have always felt she has been a valued resident. Each person is treated entirely as an individual...
We have an intelligent, feisty and wonderful mum who has both dementia and alzheimers, with very complex needs. She has always been treated with respect, humanity, and humour and most importantly, we have always felt she has been a valued resident. Each person is treated entirely as an individual and given the best care possible. My father was also a resident, and throughout his illness and confusion during covid was given everything possible to both extend and enrich his stay there. The staff are unfailingly polite, open and welcoming. Every time we ring, and wish to take mum out, she is dressed and ready when we arrive. This is a small home, but, as we were advised, such homes are like gold dust, rarely encountered, and able to know their residents and be ready to offer care which is tailored to their individual need.
↩Reply from Arifah Hafeez, Manager at Winchester House
Dear Kit, Thank you from the bottom of our hearts for your heartfelt message. It is deeply gratifying to know that the care and support provided to your wonderful mum and dad have made a positive impact on your family.
At Winchester House, our primary mission is to create a home where residents...
Dear Kit,Thank you from the bottom of our hearts for your heartfelt message. It is deeply gratifying to know that the care and support provided to your wonderful mum and dad have made a positive impact on your family.
At Winchester House, our primary mission is to create a home where residents are not just cared for, but truly valued as individuals. Your words affirm that our team's commitment to respect, humanity, and humour has resonated with your family, and that brings us immense joy.
We understand the challenges that come with dementia and Alzheimer's, and we are honoured to be part of your family's journey. The dedication of our staff to provide the best care, even in the face of complex needs, is a testament to the compassionate and skilled individuals we are fortunate to have on our team.
Your kind words about our responsiveness, openness, and the personalized care we offer mean the world to us. We strive to maintain a home where residents and their families feel heard, supported, and cherished.
We sincerely appreciate your trust in us and consider it a privilege to care for your loved ones. If there is anything more we can do to enhance your family's experience or address any specific needs, please don't hesitate to reach out.
Wishing you and your family continued moments of warmth, connection, and comfort.
Review from Simon R (Son of Resident) published on 6 February 2024 Submitted via Website•
Overall Experience
I would like to express my sincere thanks to the manager and staff who are currently looking after my father.
Their hard work and love for him has been more than my brother and I could ever have wished for.
Their hard work and love for him has been more than my brother and I could ever have wished for.
Thank you all very much.
I would like to express my sincere thanks to the manager and staff who are currently looking after my father.
Their hard work and love for him has been more than my brother and I could ever have wished for.
Their hard work and love for him has been more than my brother and I could ever have wished for.
Thank you all very much.
↩Reply from Arifah Hafeez, Director at Winchester House
Thank you so much for taking the time out to give us a five-star review. We would also like to thank you for acknowledging the dedication and hard work of our manager and staff. We are delighted to know you are happy with the care your father receives. We really appreciate your feedback.
Review from Janet G (Daughter of Resident) published on 24 January 2023 Submitted via Website•
Overall Experience
Mum entered this lovely care home in November 2022 as she now requires 24-hour care. It was a very hard decision to make but from the first visit, I was struck by how small, welcoming and homely Winchester House is. I was worried Mum wouldn't settle as she didn't want to leave her own home but...
Mum entered this lovely care home in November 2022 as she now requires 24-hour care. It was a very hard decision to make but from the first visit, I was struck by how small, welcoming and homely Winchester House is. I was worried Mum wouldn't settle as she didn't want to leave her own home but everyone of the staff have gone above and beyond welcoming her and getting to know her so she feels safe and cared for. The staff do a wonderful job reassuring her and her care is met with kindness and warmth. She has been here ten weeks now and enjoys the view of the lovely garden from her room and has started to chat to other residents after the regular sing-a-long sessions. I visit often and am always made welcome but feel safe in the knowledge that when I am not with her she is receiving the best of care.
Review from Kathy M (Daughter of Resident) published on 12 December 2016 Submitted via Website•
Overall Experience
My Mother joined this small care home in June 2016 but sadly passed away in August 2016. I am so glad we managed to find this home, she was looked after, better than I could ever have done by myself. Although she didn't want to leave her own home, she was soon made one of the family and enjoyed a...
My Mother joined this small care home in June 2016 but sadly passed away in August 2016. I am so glad we managed to find this home, she was looked after, better than I could ever have done by myself. Although she didn't want to leave her own home, she was soon made one of the family and enjoyed a little joke and chat with the girls. Although her stay was short, I'm sure she would have been happy there, as she told me this herself shortly before she passed away. Big thanks to all the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 January 2025Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Winchester House.
Upcoming Events
There are no upcoming events for Winchester House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Winchester House.
Accreditations
There are no accreditations posted yet for Winchester House.
Meet the Team (0)
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Frequently Asked Questions about Winchester House
How much does Winchester House cost?
The care home lists weekly fees per person between £1,300 and £1,450 for residential care (respite between £1,300 and £1,450) and between £1,300 and £1,450 for residential dementia care (respite between £1,300 and £1,450). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Winchester House registered for?
Older Person Care, Dementia, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Winchester House have?
There are 7 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Winchester House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Winchester House to the centre of Frinton-on-Sea?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winchester House to verify any information. View our terms and conditions. Winchester House has a Basic Service -what a Basic Service includes.