Winchester House

90 Frinton Road, Kirby Cross, Frinton-on-Sea CO13 0HJ
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9.8 14 Reviews
  • Winchester House, Frinton-on-Sea
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Care Provided by Winchester House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 9 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • IMS Care Group Ltd

Person in Charge

  • Tammy Marshall (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (7)
  • Couples/Companion Rooms (1)

Visiting

  • 24 Hour visiting welcomed.

Parking

  • Off street parking available.

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Winchester House Reviews (14)

9.8

Winchester House has a Review Score of 9.8 (9.797) out of 10, based on 12 reviews in the last 2 years.
Over all time Winchester House has 14 reviews.

Overall Experience
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Reviewer Connection to Winchester House
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Total of 14, showing 1-14
Review from Julie K (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been at Winchester House since May 2024 and she has had superb care from all the staff. All are incredibly kind and caring. The home is not typical of a care home and has the feel of a guest house which is very homely and comfortable. Her room is large and full of light and the carers sit
and chat with her often. My sister and I are very happy with her care and she has settled in well.
Reply from Arifah Hafeez, Registered manager at Winchester House
Thank you so much for your kind words and for sharing your experience. We are delighted to hear that your mum has settled in well and that both you and your sister feel happy with her care. Creating a…read more
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Review from Simon C (Son of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was looked after fantastically and he couldn't have asked for more. He said that the food and help on offer was superb. The staff couldn't have done anymore to help him, and he speaks of them as friends. The love and support shown by the team was second to none, and I recommend this home to anyone.
Reply from Arifah Hafeez, Manager at Winchester House
Thank you so much for your kind words and for taking the time to share your experience. It means the world to us to know that your dad felt well cared for and supported during his time with us. Our…read more
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Review from David C (Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best staff you will find, very kind and helpful.
Nice rooms, very clean.
Good selection of food.
I cannot fault this home!
Reply from Arifah Hafeez, Manager at Winchester House
Thank you so much for your kind words. It was an absolute pleasure to care for you during your time with us. You are such a lovely man with a fantastic sense of humor and all of us truly enjoyed your…read more
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Review from J G (Daughter-in-law of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Winchester House for over a month now. The home is excellent. Staff could not do any more for my mother-in-law. She seems much happier than when she was on her own in her own bungalow. The food is always freshly cooked. The staff are extremely friendly and are caring for
her with compassion and empathy. I cannot fault them.
Reply from Arifah Hafeez, Registered manager at Winchester House
Thank you so much for your kind words and wonderful feedback about Winchester House. We're thrilled to hear that your mother-in-law is happy and thriving with us, it truly means the world to our team.…read more
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Review from Jeanette N (Daughter of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Winchester House since November but WOW how lucky was I to find a home like this for my mother. She is so well looked after, nothing is too much trouble, extremely good food, telly in her room, well heated, again extremely clean. Could not have asked for more. The staff
are so patient and friendly and only too happy to give my Mother some company when she feels a bit down through her dementia. I have found a truly lovely home which gives me peace of mind when I leave her. I have to say the size of the home which is eight rooms adds to the homely feel you get when you walk through the door. Well done to all at Winchester House and thank you for looking after my Mother like you do.
Reply from Arifah Hafeez, Registered manager at Winchester House
Thank you so much for your kind and thoughtful words about Winchester House! It truly means the world to us to know that you and your mother feel cared for and at ease here. Our goal has always been…read more
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Review from A C (Nephew of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt, who has severe dementia, has been in Winchester House for many years now. Sadly, she is now bed-bound and limited in her ability to communicate, but she is content at Winchester House and has a good relationship with all of the staff. She is well looked after in a very caring way and the relatively
low turnover of staff helps enormously with stability for her. The staff are lovely and really care for their residents. When she was able to be out and about the home, the small size worked well for her.
Reply from Arifah Hafeez, Director at Winchester House
Thank you for sharing such heartwarming sentiments about your dear aunt's experience at Winchester House. We're deeply touched by your kind words. Our team takes immense pride in providing exceptional…read more
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Review from L R (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Winchester House for just over a year. During this time she has been well looked after and cared for with dignity by both staff and management. She enjoys being in Winchester House and wishes to remain in the home. She feels valued and is well looked after. She enjoys the
activities which she attends, and she enjoys the company of both staff and fellow residents. The staff and management are both knowledgeable about the care which Mum needs and as family members we are informed of any problems/illnesses that have arisen. We are happy with the care and the safe environment which Mum is in.
Reply from Arifah Hafeez, Company Director at Winchester House
Thank you so much for your heartfelt feedback regarding Mum's experience at Winchester House. We are immensely grateful for the trust you've placed in us to care for her. It brings us immense joy to…read more
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Review from Karen G (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad seems happy enough, settled in well, so very pleased with visiting experiences, staff friendly and helpful.
Reply from Arifah Hafeez, Company Director at Winchester House
Thank you very much for your kind words. We are delighted to hear that Dad is settling in well and enjoying his time here at Winchester House. It is wonderful to know that he is happy and that you…read more
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Review from K B (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Winchester House has been my mother's home for the past 6 years. My mother is well cared for and always happy.
Reply from Arifah Hafeez, Director at Winchester House
It is heartening to hear that Winchester House has been a positive and caring home for Mum over the past six years. We appreciate your continued positive feedback about Winchester House being a…read more
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Review from Maria O (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my mum, into Winchester House at very short notice. I was a little bit anxious about the change from leaving a large care home to a small facility, I needn't of worried from the very first day all my worries fell away. The staff are excellent 1 to 1 care it is like she is in her own home, she
has thrived since being under their care, and it is so nice visiting her we are offered tea and can relax and stay as long as we like. When leaving I feel happy that she is in good hands, I would recommend the home to anyone who asks me about my mum's care.
Reply from Arifah Hafeez, Manager at Winchester House
Your heartfelt message warms our hearts. We are deeply touched by your kind words. It brings us immense joy to know that your mum has found comfort and thrived in our care. Our dedicated staff strives…read more
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Review from Kit L (Son of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have an intelligent, feisty and wonderful mum who has both dementia and alzheimers, with very complex needs. She has always been treated with respect, humanity, and humour and most importantly, we have always felt she has been a valued resident. Each person is treated entirely as an individual and
given the best care possible. My father was also a resident, and throughout his illness and confusion during covid was given everything possible to both extend and enrich his stay there. The staff are unfailingly polite, open and welcoming. Every time we ring, and wish to take mum out, she is dressed and ready when we arrive. This is a small home, but, as we were advised, such homes are like gold dust, rarely encountered, and able to know their residents and be ready to offer care which is tailored to their individual need.
Reply from Arifah Hafeez, Manager at Winchester House
Dear Kit,
Thank you from the bottom of our hearts for your heartfelt message. It is deeply gratifying to know that the care and support provided to your wonderful mum and dad have made a positive…read more
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Review from Simon R (Son of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my sincere thanks to the manager and staff who are currently looking after my father.
Their hard work and love for him has been more than my brother and I could ever have wished for.
Thank you all very much.
Reply from Arifah Hafeez, Director at Winchester House
Thank you so much for taking the time out to give us a five-star review. We would also like to thank you for acknowledging the dedication and hard work of our manager and staff. We are delighted to…read more
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Review from Janet G (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum entered this lovely care home in November 2022 as she now requires 24-hour care. It was a very hard decision to make but from the first visit, I was struck by how small, welcoming and homely Winchester House is. I was worried Mum wouldn't settle as she didn't want to leave her own home but everyone
of the staff have gone above and beyond welcoming her and getting to know her so she feels safe and cared for. The staff do a wonderful job reassuring her and her care is met with kindness and warmth. She has been here ten weeks now and enjoys the view of the lovely garden from her room and has started to chat to other residents after the regular sing-a-long sessions. I visit often and am always made welcome but feel safe in the knowledge that when I am not with her she is receiving the best of care.
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Review from Kathy M (Daughter of Resident) published on 12 December 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother joined this small care home in June 2016 but sadly passed away in August 2016. I am so glad we managed to find this home, she was looked after, better than I could ever have done by myself. Although she didn't want to leave her own home, she was soon made one of the family and enjoyed a
little joke and chat with the girls. Although her stay was short, I'm sure she would have been happy there, as she told me this herself shortly before she passed away. Big thanks to all the staff.
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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Winchester House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.797 for Winchester House is calculated as follows: ( (115 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.797
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Winchester House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Winchester House

What types of Care is Winchester House registered for?

Older Person Care, Dementia, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Winchester House have?

There are 7 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Winchester House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Winchester House to the centre of Frinton-on-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winchester House to verify any information. View our terms and conditions. Winchester House has an Basic Service - more info.