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Care Provided by Catherine Miller House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
INCLUDES EVERYTHING EXCEPT EXTERNAL SERVICES (eg. Chiropody, Hairdressing, Cabs etc)
The price(s) shown are provided by the care home. Contact Catherine Miller House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Catherine Miller House Ltd
- Private Owned
Person in charge
- Mandie James(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (2)
Visiting
- During waking hours, ideally avoiding mealtimes.
Parking
- Car park to whole front of property
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Catherine Miller House Reviews (12)
7.8
Catherine Miller House has a Review Score of 7.8 (7.834) out of 10, based on 1 reviews in the last 2 years.
Over all time Catherine Miller House has 12 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Catherine Miller House
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Review from C H (Daughter of Resident) published on 25 June 2026 Submitted via Website•
Overall Experience
I have reviewed this home before, and nothing has changed in the quality of the care received, it's still excellent.
Sadly my mother passed away at Catherine Miller House earlier this year and I can now report on their end of life care.
Unfortunately I was away on holiday when my mother died, but other family members were with her. She received the very best care.and was treated with dignity and respect.
Everything I asked for at a review meeting was carried out to the letter. The priest came and gave Mum the last rites , the evening before she died.
She was pain free and peaceful at her departing, and she was not alone.
Sadly my mother passed away at Catherine Miller House earlier this year and I can now report on their end of life care.
Unfortunately I was away on holiday when my mother died, but other family members were with her. She received the very best care.and was treated with dignity and respect.
Everything I asked for at a review meeting was carried out to the letter. The priest came and gave Mum the last rites , the evening before she died.
She was pain free and peaceful at her departing, and she was not alone.
We were treated with kindness and compassion each time we visited, and I'm grateful to each and every member of staff for the love they gave to mum and the rest of the family.
↩Reply from Mandie James, Manager at Catherine Miller House
Thank you for such a lovely review. It was an absolute pleasure to care for your dear mum; she will be remembered very fondly by all the staff, for her fun, kindness and determination.
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Review from T M (Granddaughter of Resident) published on 11 December 2023 Submitted via Website•
Overall Experience
Catherine Miller House is a wonderful care home. The facilities are excellent, with a comfortable communal area and a garden for the residents and visitors to enjoy. The staff are very attentive in caring for the residents and sensitive to their needs, consistently checking on them and taking the time to chat and engage with them. My grandmother came to the home earlier this year, and we have seen a marked improvement in her health and well-being. The staff monitor her and have been quick to react to any medical needs, and with a healthy and varied diet, she is no longer losing weight and looks much healthier.
All the staff have been fantastic in not only her care but communication with the family. They made the transition to the home straightforward, ensuring my grandmother was settled and reassured. The staff are always welcoming to visitors, and the home has many activities and events to entertain for both residents and visitors. I could not be happier with the care my grandmother receives.
↩Reply from Mandie James, Manager at Catherine Miller House
Thank you so much for this wonderful review; we pride ourselves on making sure that not only our residents but their families are happy and that we have an honest and open relationship.
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Review from M W (Stepson of Resident) published on 10 January 2022 Submitted via Website•
Overall Experience
Catherine Miller House Care Home is what all care homes should be like. The premises has a lovely garden, which means the residents can get out into fresh air and see greenery. The care staff are excellent, they really engage. The administration is on the ball and sensitive to peoples' needs. My step mum, who had advanced Alzheimer's, had to go into care when my dad suddenly passed away. Catherine Miller House was so easy to deal with at a difficult time. I thoroughly recommend this care home.
↩Reply from Andrew Stern, Owner at Catherine Miller House
Thank you for your kind words. They act to continue to encourage to even better performance of our jobs. These past 18-months has been most strenuous with all the additional pressures of Covid in the community and Brexit creating both staff, food and materials shortages.
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Review from Pauline B (Daughter of Resident) published on 28 July 2021 Submitted via Website•
Overall Experience
My dear mum has been a resident at Catherine Miller House for almost four years. She is very happy, well-loved and supported by the dedicated staff. Dad was also nursed for three weeks on end-of-life care with great dignity and family support until his passing.
Covid-19 has meant that staff replaced the families visits during lockdown and kept everyone safe during such difficult times.
Catherine Miller House has experienced a period of staff movement but the professionalism and dedication of the present management team provided a seamless change unnoticed by residents.
Since the visitor and garden rooms were opened, there is an air of competence, calm and kindness for our loved ones.
Mum has always been well cared for but there is something extra special about the team now in place and that can only come from the top.
The staff seem happy and always available to discuss any concerns.
Covid-19 has meant that staff replaced the families visits during lockdown and kept everyone safe during such difficult times.
Catherine Miller House has experienced a period of staff movement but the professionalism and dedication of the present management team provided a seamless change unnoticed by residents.
Since the visitor and garden rooms were opened, there is an air of competence, calm and kindness for our loved ones.
Mum has always been well cared for but there is something extra special about the team now in place and that can only come from the top.
The staff seem happy and always available to discuss any concerns.
Thank you to the management team for leading the care team so professionally, giving us the confidence to entrust Mum to your excellent care.
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Review from Tina S (Daughter of Resident) published on 27 August 2020 Submitted via Website•
Overall Experience
I cannot thank all the staff at Catherine Miller enough for all that they do for my mum. Mum has lived there for 5 years and is always telling me that moving there was the best thing she has done.
All the staff are so kind and caring and seem to really understand Mum.
All the staff are so kind and caring and seem to really understand Mum.
Since March with the COVID situation, it must have been very difficult but staff had the time to help Mum to chat to me on FaceTime and keep me updated on how she was. Now an appointment system for socially distanced meetings in the garden has been set up. Thank you to all of you.
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Review from Graeme L (Son of Resident) published on 1 July 2020 Submitted via Website•
Overall Experience
My Mum has Alzheimer’s and at times she can be very challenging.The staff are patient, friendly and very caring. They are always ready with a chat and a hug to cheer her up when her condition makes her emotional.
During lockdown, although I have not been able to visit, they have arranged regular Skype calls and I also have had regular conversations on the telephone.
Although during the lockdown the out of home activities have had to be suspended, events and parties have been arranged within the home.
The home is kept very clean and tidy and suggestions regarding all aspects of the home and care given are encouraged and welcomed.
During lockdown, although I have not been able to visit, they have arranged regular Skype calls and I also have had regular conversations on the telephone.
Although during the lockdown the out of home activities have had to be suspended, events and parties have been arranged within the home.
The home is kept very clean and tidy and suggestions regarding all aspects of the home and care given are encouraged and welcomed.
I was very apprehensive about putting Mum into a care home, but feel a lot more at ease seeing the care she receives here.
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Review from Carol B (Daughter of Resident) published on 30 June 2020 Submitted via Website•
Overall Experience
We would like to thank all the staff at Catherine Miller House for all the outstanding work that you do, you all go above and beyond to look after the residents and families especially at this hard time. We could not think of a better place for our mum to be looked after. No matter how busy you are you have always got time to FaceTime so we can see her even though you are all run off your feet caring for everybody at the home, everybody is so polite and helpful. Our mum is well looked after with her hair and nails being done and so clean and looking lovely which no one else could do. Over the last couple of years we are so happy to see her looking like this it takes special people like you to achieve this also laying on entertainment and outings which the residents all love and for us it's nice to know they are getting out. You are always there to answer questions so we have no worries, a very big thank you to the team leader for sitting with mum whilst we do FaceTime helping her to talk again.
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Review from Emma L (Next of Kin) published on 26 June 2020 Submitted via Website•
Overall Experience
My grandmother lives in this home and the standards of care are exceptional. My grandmother has recently been diagnosed with dementia after having a stroke and I feel so happy with the amount of love and care by all staff and manegment. I couldn't recommend a better home.
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Review from Karen S (Daughter of Resident) published on 28 December 2018 Submitted via Website•
Overall Experience
Cannot thank this care home enough. Our mum wasn’t there long unfortunately but we wished we had found them from the start of mums illness. They are kind, compassionate, understanding, and have a genuine care for all the residents, they gave mum back her dignity, she felt comfortable and relaxed. They go above and beyond their normal duties as carers and have a wonderful atmosphere and welcome relatives and residents alike with open arms. The home is set just by a park so residents get to be out in the sunshine something mum enjoyed enormously. I would recommend (and I have) this home to anyone wanting their relatives to feel safe and happy.
↩Reply from Joe Smith, Assistant Manager at Catherine Miller House
Thanks for that lovely review, it was our pleasure to look after your mum; we wish we had your mother in our care for longer. Jenny and Joe.
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Review from Jackie P (Daughter of Resident) published on 17 July 2018 Submitted via Website•
Overall Experience
My mum was a resident at Catherine Miller House for 14 months and I feel very lucky to have found such a lovely home for her in her final months. Out of the homes I viewed, Catherine Miller House was by far the nicest. Both mum and myself were made to feel so welcome and part of the Catherine Miller House family and this was particularly evident in mum's final hours when she was so clearly surrounded by love as each member of staff came to say goodbye. I was really touched by their care and compassion and couldn't have wished more for my dear mum.
In the time that mum lived at Catherine Miller House, I found the staff to be caring, sympathetic and full of empathy for the residents and always welcoming to me as a visitor. They listened to any concerns that I had and acted on them to reassure me and make mum as comfortable as possible. I will be forever grateful for their support and friendship during such a difficult phase for me and my family.
In the time that mum lived at Catherine Miller House, I found the staff to be caring, sympathetic and full of empathy for the residents and always welcoming to me as a visitor. They listened to any concerns that I had and acted on them to reassure me and make mum as comfortable as possible. I will be forever grateful for their support and friendship during such a difficult phase for me and my family.
I continue to visit mum's friends at the home and am always greeted like an old friend.
↩Reply from Joe Smith, Assistant Manager at Catherine Miller House
Thank you so much for your review. It was a pleasure caring for your mother.
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Review from Allison B (Daughter of Resident) published on 24 March 2018 Submitted via Website•
Overall Experience
My mother entered Catherine Miller House in September 2016. It can be a difficult decision for families deciding whether admitting your loved ones into a care home is the right thing to do.
We were offered so much support from management to senior carers and general staff. It can be a daunting time for new residents and I think it's fair to say we were no exception, however, in no time at all my mother settled into the lovely family orientated environment. The staff are incredibly kind loving and attentive, anything and everything I have questioned queried or needed has been dealt with in the best interest of my mother and with the utmost professionalism. The staff accommodate in every way possible.
All events of the year are acknowledged by way of Fetes, parties and happy celebrations and all families are welcome and included.
We were offered so much support from management to senior carers and general staff. It can be a daunting time for new residents and I think it's fair to say we were no exception, however, in no time at all my mother settled into the lovely family orientated environment. The staff are incredibly kind loving and attentive, anything and everything I have questioned queried or needed has been dealt with in the best interest of my mother and with the utmost professionalism. The staff accommodate in every way possible.
All events of the year are acknowledged by way of Fetes, parties and happy celebrations and all families are welcome and included.
We couldn't be happier with where we have chosen to place my mother and we highly recommend this care home for their standard of care. Absolutely wonderful.
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Review from Liz C (Daughter of Resident) published on 3 August 2017 Submitted via Website•
Overall Experience
I visited 6 care homes in my search for a place for mum, who is 91, frail and has dementia. My experience of homes, therefore, is limited. Catherine Miller House was by far the most inviting: it was bright and lively and clean and smelled nice; other homes seemed less able to manage incontinence and smelled far less pleasant. In the 6 months or so prior to her move to Catherine Miller House, mum was extremely anxious, at times horribly distressed and certainly depressed; the terrifying symptoms of her worsening dementia were compounded by the social isolation of living alone. Mum has now lived at Catherine Miller House for a little over 4 months. After a short settling in period, I began to notice a change in her. She became happier, less anxious, cleaner (!) and looked 10 years younger! She began again to interact with those around her. Inevitably, she still has difficult episodes - but the kindness and affection with which the (mainly young) staff respond to her cannot be faulted.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 May 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Catherine Miller House.
Accreditations
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Frequently Asked Questions about Catherine Miller House
What types of Care is Catherine Miller House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Catherine Miller House have?
There are 26 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Catherine Miller House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Catherine Miller House to the centre of Leigh-on-Sea?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Catherine Miller House to verify any information. View our terms and conditions. Catherine Miller House has a Basic Service -more info.