Catherine Miller House

13/17 Old Leigh Road, Leigh-on-Sea SS9 1LB

Owner: Andrew & Anne Stern

Person in charge: Jennifer Read (Home Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 26

Shared Rooms: 2

Rooms with ensuite WC: 28

Weekly Charges Guide: Personal Care Single £721 – £806 , Personal Care Shared (per person) £679 – £679 (These prices are only a guideline, please contact Catherine Miller House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Off the London Road, right beside and overlooking Chalkwell Park on the Leigh side.

Visiting:

During waking hours, ideally avoiding mealtimes

Parking:

Car park to whole front of property

Latest Care Quality Commission* Report on Catherine Miller House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.5 Catherine Miller House has a Review Score of 7.5 (7.500)

The Review Score of 7.5 (maximum of 10) for Catherine Miller House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Catherine Miller House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.333 for Catherine Miller House is calculated as follows: ( (5 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.167 Points relating to the number of positive Reviews for Catherine Miller House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Catherine Miller House?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Catherine Miller House

  • Daughter of Resident/Service User
    1

I visited 6 care homes in my search for a place for mum, who is 91, frail and has dementia. My experience of homes, therefore, is limited. Catherine Miller House was by far the most inviting: it was bright and lively and clean and smelled nice; other homes seemed less able to manage incontinence and smelled far less pleasant. In the 6 months or so prior to her move to Catherine Miller House, mum was extremely anxious, at times horribly distressed and certainly depressed; the terrifying symptoms of her worsening dementia were compounded by the social isolation of living alone. Mum has now lived at Catherine Miller House for a little over 4 months. After a short settling in period, I began to notice a change in her. She became happier, less anxious, cleaner (!) and looked 10 years younger! She began again to interact with those around her. Inevitably, she still has difficult episodes - but the kindness and affection with which the (mainly young) staff respond to her cannot be faulted.

How likely would you be to recommend Catherine Miller House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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