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Crowstone House

Crowstone Avenue, Westcliff-on-Sea, Essex SS0 8HT
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Crowstone House, Westcliff-on-Sea
Crowstone House, Westcliff-on-Sea
Crowstone House, Westcliff-on-Sea

Crowstone House, which was rated 'Outstanding' by the CQC in January 2018, is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional. Westcliff, as it borders Southend, has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used...  

Care Provided by Crowstone House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,400

Contact Crowstone House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Flomar Febre (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (54)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Crowstone House Reviews (91)

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9.9

Crowstone House has a Review Score of 9.9 (9.871) out of 10, based on 18 reviews in the last 2 years. Over all time Crowstone House has 91 reviews.

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Showing 91 reviews matching selected criteria
Review from Pamela L (Daughter of Resident) published on 29 July 2026 Submitted via Postal Card
Overall Experience

my mother spent 4yrs at Crowstone House and whilst she was a resident the care and tenderness she received was impeccable. She was so well looked after and was very happy. mum passed away at the grand age of 105 and was treated with dignity towards her end of life. Crowstone House is a wonderful care home and great thanks go to all staff management & everyone involved. A big thank you from all mum's family.

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Review from N M (Son-in-law of Resident) published on 23 July 2026 Submitted via Postal Card
Overall Experience

Excellent care and attention at all times friendly staff. Good food and plenty of it. We could not have wished for more.

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Review from Carol M (Daughter of Resident) published on 23 July 2026 Submitted via Postal Card
Overall Experience
Mum has been living at Crowstone House for 4 1/2 years.
In that time we have never had concern & have never needed to complain about anything. We knew Mum was getting the best care & attention she needed.

Sadly Mum has now passed away & we have much praise for all at Crowstone House,

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Review from John C (Wife of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

I find the home very friendly, and staff are very helpful. I find the premises are kept very clean, and I see my wife well looked after, which I am satisfied with.

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Review from E D (Daughter of Resident) published on 19 January 2026 Submitted via Website
Overall Experience
The bedrooms can be personalised by the residents or their families making it feel more homely.
The care home is clean, nicely decorated and does not smell.
The food is good and if a resident does not like certain meals, the chef will accomodate this, even ordering in foods specifically for that resident.
All the staff are caring and professional.
When visiting, you are alway's made welcome and they will answer any questions that you may have.

The entertainment is also good and i have joined in with the quizzes myself as the staff make it fun.

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No Rating
Review from S B (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card
Overall Experience

My mum has received excellent care at Crowstone House. The staff are knowledgeable, caring and lovely people. I could not fault their patience when dealing with difficult family members lost in the confusion of finance planning for care. I love Crowstone's atmosphere, fun and activities, outings, brilliant food and lounges. It's an excellent care home and I would 100% recommend it as the best around.

Reply from Maria Wownysz, Manager at Crowstone House

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your mum has received excellent care at Crowstone House and that you feel supported by our team.Our staff work hard to provide not only high-quality care but also a welcoming and...  

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Review from Charlotte S (Niece of Resident) published on 15 August 2025 Submitted via Postal Card
Overall Experience

Crowstone House is an exceedingly well run care home. The staff are friendly and kind, working together to look after their residents. Patience and respect is clearly demonstrated towards all residents and every member of staff clearly tries their best. It is a wonderful care home, and I am glad my Aunt is so happy there.

Reply from Maria Wownysz, Manager at Crowstone House

We truly appreciate you taking the time to share such positive feedback. It means a great deal to the whole team to know that our efforts are making a difference and that your Aunt feels happy and well cared for here at Crowstone House.Your message will be shared with all the staff, as it will brighten their day and remind them how important their work is.

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Review from Diana C (Daughter of Resident) published on 25 July 2025 Submitted via Website
Overall Experience

Our father entered Crowstone House in April 2024. He had previously had a short stay at another Care Home nearby. At our first visit to Crowstone House, we immediately knew it was infinitely better and that it was a 'no brainer' not to move him. We cannot fault the genuine love, care and kindness that Dad received. The staff are amazing. The food is delicious and the rooms are impeccable. Although Dad recently sadly passed away due to age-related issues, we can never thank Crowstone House enough for all that they did for him. We shall be forever grateful to them and we thank them from the bottom of our hearts.

Reply from Maria Wownysz, Manager at Crowstone House

Thank you so much for your kind and heartfelt words. It truly means a great deal to all of us at Crowstone House to know that the care and support we provided brought comfort to your dad and your family during his time with us.It was a privilege to care for him, and he will be fondly remembered by...  

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Review from Clive H (Partner of Resident) published on 9 July 2025 Submitted via Postal Card
Overall Experience

I visit my partner regularly and am very impressed. The staff are very helpful and pleasant. I look forward to going to Crowstone House as I know that I will get a warm welcome. I hope that Crowstone House will go from strength to strength in the years to come.

Reply from Maria Wownysz, Manager at Crowstone House

Thank you for your kind words and recent review of our home. We are always overwhelmed and deeply touched by the thoughtful feedback from residents' families. It means so much to us to hear that you feel welcomed and supported during your visits. We are committed to providing compassionate,...  

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Review from Suzi M (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

This is a fabulous care home. Mum has been here only 4 months but is very happy. The staff and manager have gone out of the way to help her settle in. Thank you so much.

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Review from J E (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card
Overall Experience

Mum has been a resident for the last 10 months and I cant priase the staff enough for the way they look after her. She is always happy when we visit. We are kept well informed about her health and any doctors visits etc. Food is always fresh nd looks tasty and always plentiful. The home is clean and tidy, mums clothes are always clean. Mum has enjoyed days out and staff often involve he rin regular activities. I wouldn't have anywhere else look after her.

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Review from John S (Son of Resident) published on 7 March 2025 Submitted via Postal Card
Overall Experience

I visit my mother almost everyday. Every time she is always happy and smiling. I'm very impressed overall with the effort every member of staff goes to too involve everybody in each of the many activities and games available. Every kind of hobby and interest is catered for and staff always look for suggestions and ideas for new activities all the time, along with varied days out and minibus trips.

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Review from M B (Daughter of Resident) published on 5 March 2025 Submitted via Postal Card
Overall Experience

My mother has been a full time resident since November 2023. I cannot fault the care and attention she receives, all staff are very caring and well trained. It is a safe, happy and welcoming place to visit. The management and admin staff are brilliant. I am happy in the knowledge that my mum is safe. Thank you.

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Review from Jan S (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience

Crowstone House is a great care home. Very professional and caring staff, always on hand to speak regarding a relative, the carers keep you updated with all incidents and are very friendly. The residents are entertained and well looked after. You can visit at any time and are always welcomed, the rooms are clean and tidy as are all the communal areas. Mum is happy and made friends.

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Review from Amy H (Granddaughter of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience

The staff have been very supportive in helping nan settle here. The facilities are good and it's always very clean. They also put on a lot of activities for the residents.

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Review from Jane B (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card
Overall Experience

Both my parents moved in initially in September 2023. Unfortunately, my dad died in November that year. Mum has received sympathetic care from regular and consistent staffing and management. Any concerns are dealt with by appropriate staff. The home is a happy, loving home for my mum and I feel content that she is receiving the care she now needs.

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Review from Ann B (Sister of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

From the start of my brother's stay until his death over 3 years later, I cannot fault Crowstone House. They did everything possible to make his days fun and safe. He considered the staff his family. Lovely, happy atmosphere, highly recommend. Thank you all.

Reply from Joseph Febre, Manager at Crowstone House

Thank you so much for the lovely kind words. It was an absolute pleasure to have your brother as part of our Crowstone family. He will be very sadly missed. Please feel free to pop by anytime to reflect on your brothers life with us, you are always welcome.

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Review from A D (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card
Overall Experience

I have overall had a very good experience with Crowstone House. Mum is well looked after. I know she is in safe, friendly environment and the well being activities are very good.

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Review from P W (Son of Resident) published on 12 July 2024 Submitted via Postal Card
Overall Experience

I have been truly touched by the warmth and care shown in this beautiful home. The staff's dedication to meeting the resident's needs goes above and beyond. They are always engaging in activities like music and live performances and the food looks truly delightful. The availability of tea and biscuits in the morning and afternoon, followed by the evening tea, creates a comforting and welcoming atmosphere.

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Review from J G (Daughter of Resident) published on 1 July 2024 Submitted via Postal Card
Overall Experience
My recent experience with the staff and facilities at Crowstone House has been exceptional. It is a professional and caring place with an everyone-is-family attitude.

I highly recommend them - Both my parents are there, they are safe, happy and comfortable. I can't for anymore.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 January 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (12) & Events (0)

News
  • 05 Aug 2026

    Crowstone House care home, part of the Runwood Homes group, was filled with music and laughter as residents, their families, friends, and the local community came together to enjoy the...

  • 05 Aug 2026

    Crowstone House care home, part of the Runwood Homes group, was filled with music and laughter as residents, their families, friends, and the local community came together to enjoy the...

  • 04 Aug 2026

    The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...

Upcoming Events

There are no upcoming events for Crowstone House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Crowstone House.

Meet the Team (5)

Joseph Febre
Joseph FebreJob Title:Home ManagerJoined: 2025

With over 15 years of dedicated experience in the care industry, I began my career as a Care Assistant and steadily progressed through roles including Care Team Leader, Deputy Manager, and ultimately Registered Manager. My journey has been shaped by hard work, compassion, and a commitment to delivering outstanding care.

In recognition of my dedication, I was honoured with the Managing Director’s Award in 2024.

I treat every resident as if they were a member of my own family. I firmly believe that challenges are part of the journey and an opportunity for growth.

My top priority is always the safety, well-being, and happiness of those under my care. I am committed to treating all residents with dignity and respect, ensuring they feel valued, comfortable, and truly cared for.

Megan Nichols
Megan NicholsJob Title:Deputy ManagerJoined: 2026

Hi, I’m Megan. I am an experienced care professional with over 11 years of dedicated service within a care home setting. I began my career as a Care Assistant, where I developed a strong foundation in providing compassionate, person-centred care. Through hard work and commitment, I progressed to the role of Care Team Leader, taking on additional responsibilities such as supporting staff, coordinating care, and ensuring high standards were maintained.

More recently, I have advanced to the position of Deputy Manager at Crowstone House, where I continue to build on my leadership skills and contribute to the effective running of the home. I have thoroughly enjoyed my time working here and take pride in the positive impact I have made. I remain committed to my professional development and am eager to continue learning and growing within my role moving forward.

Caren Venman
Caren VenmanJob Title:Home AdministratorJoined: 2022

Hi, I’m Caren, an experienced care Home Administrator with over two decades of hands-on caregiving experience. My background in direct care has given me a deep understanding of the importance of compassionate and personalised support for residents.

In my current role, I focus on ensuring the home runs smoothly and efficiently. I specialise in maintaining accurate records, streamlining communication between staff and families, and supporting a collaborative and caring environment for everyone.

April Edmondson
April EdmondsonJob Title:Chef

Hi, I’m April, a care home chef who’s all about creating delicious, feel-good meals with a touch of flair! With college training, top-notch qualifications, and even an alcohol license (because why not?), I’ve had the pleasure of working in a variety of catering roles.

Whether it's gourmet dishes or comforting classics, I’m here to ensure every plate leaves you smiling. Cooking isn’t just my job – it’s my passion and my vibe!

Magdalena Kobylanska
Magdalena KobylanskaJob Title:HousekeeperJoined: 2017

I have been part of the Runwood Homes family since May 2017. I first joined as a domestic assistant and, with my hard work and caring nature, stepped into the housekeeper role in 2025. With my background in customer service, I love helping others and take pride in keeping the home clean, comfortable, and welcoming for everyone.

Frequently Asked Questions about Crowstone House

What types of Care is Crowstone House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crowstone House have?

There are 54 Single Rooms.

What are the Facilities & Services at Crowstone House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Crowstone House to the centre of Westcliff-on-Sea?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crowstone House to verify any information. View our terms and conditions. Crowstone House has an Enhanced Service -more info.