Review from P H (Friend of Resident) published on 18 January 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Such a wonderful care home. My friend was a resident there for three and a half years. Extremely friendly and caring home. It feels like a home-from-home atmosphere.
The new manager is very caring and ensures she is always around to help. Everyone goes above and beyond
100% recommend.
Reply from Kellie Packham, Manager at The Coach House
Thank you so much for the lovely review, it was a pleasure to look after your relative and they are missed here at The Coach House.
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Review from Becky C (Daughter of Resident) published on 10 May 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
The Coach House isn’t just a nursing home, it’s a home! My mum recently passed away, she was a resident at The Coach House. She was very reluctant to go into a home at first but once she had been there for a day she could see she was going to be happy there. She lived at The Coach House for about five
years and she loved every minute. Every time we visited my mum she always had a massive smile on her face and that was down to the amazing care she received in the years she was there. She battled with MS for many years and living there made her life much more enjoyable.
All the staff are extremely friendly and become apart of your family! I honestly can’t thank them all enough for making the last five years of my mums life the best she could have had. If she was here today she would be saying the same. We could go away after visiting her and know she was being well looked after. I am so glad we choose The Coach House for my Mum, we couldn’t have found a better home for her.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
13 Mar 2025
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is The Coach House registered for?
Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Coach House have?
There are 13 Single Rooms.
What are the Facilities & Services at The Coach House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is The Coach House to the centre of Grays?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Coach House to verify any information. View our terms and conditions. The Coach House has an Basic Service - more info.