10 Woodward Heights, Grays RM17 5RR
Group: Chartwell Care Services Ltd
Person in charge: Michelle Cox (Manager)
Local Authority / Social Services: Thurrock Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 13 Service Users
Registered Care Categories*: Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke
Admission Information: Ages 18+.
Single Rooms: 13
Rooms with ensuite WC: 1
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access
Open visiting hours , no restrictions
Car park on site
Latest Care Quality Commission* Report on The Coach House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.4 (maximum of 10) for The Coach House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Coach House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for The Coach House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.385 Points relating to the number of positive Reviews for The Coach House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 2.6 positive Reviews (13 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.6 Target = 0.385
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Coach House has a Review Score of 8.4 (8.385) from 1 Reviews
Review submitted from a Website Submission by Becky C (Daughter of Resident) on Wednesday 25 April 2018. Relates to January 2018.
The Coach House isn’t just a nursing home, it’s a home! My mum recently passed away, she was a resident at The Coach House. She was very reluctant to go into a home at first but once she had been there for a day she could see she was going to be happy there. She lived at The Coach House for about five years and she loved every minute. Every time we visited my mum she always had a massive smile on her face and that was down to the amazing care she received in the years she was there. She battled with MS for many years and living there made her life much more enjoyable.
All the staff are extremely friendly and become apart of your family! I honestly can’t thank them all enough for making the last five years of my mums life the best she could have had. If she was here today she would be saying the same. We could go away after visiting her and know she was being well looked after. I am so glad we choose The Coach House for my Mum, we couldn’t have found a better home for her.
How likely would you be to recommend The Coach House? Extremely Likely
There are currently no Care Home Idol entrants who have performed at The Coach House