Belmont Castle Care Home

Portsdown Hill Road, Bedhampton, Havant PO9 3JY
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9.7 141 Reviews
  • Belmont Castle Care Home, Havant
Belmont Castle Care Home is set in three acres of beautiful gardens, with panoramic views across the Solent and the Downs, it is very well established as it opened as a residential care home in April 1986.

Offering 40 spacious en-suite rooms, a wide range of facilities and 24-hour expert care. Set in an ideal location with landscaped gardens incorporating a bird aviary, which has been designed to give birds room to fly and interact. The aviary is always changing and draws much interest from the residents of the home.

Belmont Castle offers a holistic approach to care in a highly professional and homely atmosphere.

The home is a centre of excellence for dementia care and staff loyalty has been exceptionally high over the years. Belmont Castle Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Belmont Castle Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Michelle Fellowes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (25)

Belmont Castle Care Home Reviews (141)

9.7

Belmont Castle Care Home has a Review Score of 9.7 (9.708) out of 10, based on 16 reviews in the last 2 years.
Over all time Belmont Castle Care Home has 141 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Belmont Castle Care Home
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Total of 141, showing 21-40
Review from Sandra B (Daughter of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very homely feel when you arrive. The staff are welcoming and chatty. Always kept informed of any issues regarding Mum. Activities are excellent and Mum really enjoys joining in when able.
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Review from Rita T (Wife of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. The staff are very helpful. Lots of things going on for the residents and families were included and kept updated.
Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times.

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Review from Paula R (Daughter-in-law of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
When looking for a place for my mother-in-law, Belmont sounded like the ideal environment but we were told what we wanted to hear, e.g. activities daily, stimulation and medical support.
After being there for two days we visited to find her alone in a chair with back pain, I asked as to why pain relief
wasn't given, the response was "she didn't have a prescription for paracetamol"; (so what happens if residents have a headache) when I then phoned emergency number who sent one to the pharmacy.
Since then she's had a number of water infections due to lack of fluids, and missed medication for 5 day's then 9 days. If I could get an emergency prescription why couldn't they after one day? We feel this has set her back in her health. She had a number of falls and resistance had to call out for help, one fall resulting in fracturing her elbow. This resulted in her losing the mobility of her leg because she relied on a frame for walking. We've since moved her and she's improving.
Reply from Monika Jankauskaite, Digital Marketing Manager at Belmont Castle Care Home

We would like to apologize for your negative experience. We do our best to ensure that our residents and their families are happy with our service.
We are grateful that you gave us the opportunity to discuss your concerns and to take this through our robust and comprehensive complaints process which is now complete.

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Review from L D (Friend of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first visit and I was impressed by the warmth and cleanliness of the rooms I went in. The staff members were very welcoming and one lady, in particular, was very informative about the home and procedures and activities. Overall for a first visit, very good.
Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your kind words, regarding our home and staff at Belmont Castle. Our highly experienced team work hard to deliver high standards of quality care at all times for your loved ones. Your review will be passed on to the team

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Review from Julie H (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been a resident for four weeks, but from the first show around to my father's admission, he and all the family have been made welcome. It was his birthday within the second week and the party food that was prepared surprised us all. The staff are approachable and always find time
to listen to any concerns. Very pleased with the facilities and the activities coordinator, a credit to the company.
Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your positive review. Our experienced staff at Belmont aspire to make a difference in the lives of those we engage with. This ensures the transition into care is not only seamless but that their residence with us is fulfilling, meaningful and fully adaptable to any changing care needs they may require. The varied approach to activities and entertainment encourages our residents to share their interests, develop new ones, and continue their hobbies during this new stage in their lives. Your kind words will be passed on to the team, who will be delighted to hear your feedback.

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Review from Jemma M (Granddaughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandad has only been at Belmont for a short while but he has settled in extremely well. All the staff are friendly. The activity coordinator is fab and encourages Grandad to join in with activities, which he enjoys.
Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for taking the time to leave such a positive review. Our team at Belmont Castle, prides itself in providing the best possible care in a relaxed, homely atmosphere. Our residents are our number one priority and with the help of our lifestyle leads, we are always aiming to inspire moments of joy throughout their day-to-day lives. Your kind words will be shared on with the team.

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Review from Sarah H (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident in Belmont Castle for approximately 18 months, the care is above and beyond the staff are always so helpful. My dad has a lovely rapport with the staff, and his belongings are looked after, Covid had a huge impact on everyone and since restrictions have lifted its so lovely
to interact with everyone again, the activities are having a big impact on the residents, can't thank everyone at Belmont for everything they do.
Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your lovely comment. The care services we deliver as a team to our residents at Belmont Castle are extremely important to us, and we are very proud of our home and the staff who look after our residents. Our lifestyle leads are always offering residents a wide range of activities to take part in, allowing them to remain social and pursue new interests and hobbies. Your kind words will be shared with the team, thank you again for your review.

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Review from Alie C (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Belmont Castle has recently undergone lots of positive changes, thankfully for the better.
Now, having great leadership with a new manager, the overall experience (as a family member) watching how my relative is being looked after, is now, I feel, in safer hands.
I feel he is now being looked after
well. At times over the last few years, this hasn't been the case, at times. Covid rules and poor management has caused me great anxiety about my relative's care, but now I feel much more at ease, that my relative is as comfortable as can be expected.
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Review from Andrew D (Son of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic from day one. Mum really settled in well. The staff were very friendly and helpful. The place was very clean and tidy, well organised and great activities. Would highly recommend.
Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from Debbie H (Daughter of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well looked after, excellent care home, great food and staff etc.
Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your positive review, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from Christine D (Wife of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management/assistant manager excellent. Area management visiting - poor. Had a bad experience talking in her office. No understanding of my husband's needs. No privacy - staff in and out. Condescending to speak to me on my own when I was distressed. Not happy at all with the outcome.
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Review from Lynda P (Friend of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Having arranged a time to visit my friends, on arrival, I was told she was out (I was pleased as it was her birthday), so I waited about half an hour to see her. However, the staff were very kind in inviting me to join my friends for afternoon tea. Staff are generally very pleasant, but I would say
there are one or two issues in communication.
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Review from C B (Regular Volunteer) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing home! Staff are genuine and professional and uphold the most respect and quality when delivering care. The care they give to residents is absolutely amazing. They make everyone feel as though they are part of a family! They give residents a safe home to be able to feel like themselves
and give their all to help give them the right care that they need. I would highly recommend this home, it’s absolutely brilliant what they do.
Reply from Monika Jankauskaite, Digital Marketing Manager at Belmont Castle Care Home

Thank you for taking the time to leave us such an amazing review. We are absolutely delighted with your positive comments, it really does mean a lot to us to know that the hard work and dedication we provide is recognised.

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Review from J F (Daughter-in-law of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have reviewed our experience outdoors as we have only been allowed to look at the bedroom due to covid-19. From our initial contact with the manage and deputy to all the staff we have met on our visits; care and dignity to our Mum have been excellent. She cannot speak highly enough of her care, attention
and dignified way she is treated - also she says the food is wonderful.
Reply from Aileen Nimmo, Sales & Marketing at Belmont Castle Care Home

We are thrilled to read your Mum cannot speak highly enough of the team at Belmont Castle. We will share your kind words with the staff, as it always means a lot to them to hear that their commitment to caring for our residents is appreciated. We will give a special mention to the chef who does indeed produce wonderful meals.

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Review from M D (Daughter of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Caring staff. Clean most areas. Staff very good with residents and relatives. Food is very good. Communications need improving. Please pay more attention to car parking and surrounding area asap.
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Review from Gordon D (Relative of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my loved one receives is second to none. I cannot fault any one thing, always a warm welcome from the staff. Very well organised, always something going on, singalongs, artists, animals brought in, outside parties and trips out.
The food is varied and well presented and a great choice. Snacks
and drinks are available at all times. The staff always have time for the residents and their families. The place is spotless, safe and secure and managed very well.
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Review from S F (Daughter of Resident) published on 7 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Belmont for the past six months and he has settled in extremely well and he loves the surroundings. He thinks the food is fantastic and joins in in all the activities which are very well organised. The team have been brilliant in decorating his room in a theme he chose, which he
absolutely loves. We can not thank the team enough for all their hard work, support and effort to have enabled my father to fit in so well, to what is such a wonderful and well looked after home.
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Review from Zachary I (Son of Resident) published on 7 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having one of your loved ones move into a care home is one of the hardest decisions to make. being filled with anxiety on whether this is the right choice for your loved ones and in my case, my mother. What the Staff at Belmont exceeded at was putting my mind at rest and not only making my mum feel,
safe, cared for and welcome in her new home. The Staff at Belmont go above and beyond their duties regarding the care of mum, they also make me and my family feel welcome when we visit always smiling and always up for a laugh which in my opinion is vital for the mental health of not only mum but for the family as a whole. All you want for your family is for them to feel safe, comfortable and happy and Belmont gives this always. Thank you.
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Review from Derek R (Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I entered Belmont Castle Care Home at a very low point in my life, having just lost my wife of 58 years, expecting to be plunged into a world of do's and don'ts but instead of that, I was plunged into a world of care, understanding and goodness by all members of the staff. The care home is a relaxed
place to live, the food is well cooked, well prepared and well-balanced and there are activities to suit everybody's abilities. A big feature is the way families are encouraged to join in on the events held at Belmont Castle. The word of the day every day is fun! fun! fun!
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Review from Debbie (Daughter of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to live at Belmont Castle after having a horrid time at his first care home, we lost my mum in 2017 and dad needed care after a year.
Belmont Castle treats my dad with the respect an 82-year-old man deserves. He has said it is the first time since my mum passed he has felt happy which makes
all his family happy. I'm very very pleased knowing he is safe and well cared for and nothing is too much trouble for them. Thank you Belmont Castle.
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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Belmont Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Belmont Castle Care Home is calculated as follows: ( (143 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 192 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Belmont Castle Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Michelle

Michelle Fellowes

Job Title: Home Manager Joined: 2024

My name is Michelle Fellowes, and I am the registered manager at Belmont Castle Care Home. I have worked in health and social care for 34 years, becoming a manager in 2008.


I am passionate about ensuring that each resident is at the centre of everything we do. As a team, we will continue to provide excellent person-centred care that enhances the lives of our community.


On a personal note, I got married in Sorrento, Italy, in 2008, and every year since, the magic of Italy has captured my heart for holidays. I enjoy spending time with my family and friends, and I love getting to know new people.


I am proud to lead the team at Belmont Castle and look forward to welcoming you.

Amanda

Amanda Edwards

Job Title: Deputy Manager Joined: 2022

My name is Amanda Edwards, but I prefer Mandie. I have worked in the care sector for the last 24 years. I have joined Belmont Castle Care Home to develop and enhance my skills as a Deputy Manager. What I love about my job and the care industry is that every day is different, and I learn new things.


I am a mother of 4 sons and have a grandson, my youngest is an aspiring young footballer, and most of my spare time is spent going to matches and tournaments with his squad.

Jemima

Jemima Chowdhury

Job Title: Administration Manager

My name is Jemima Chowdhury, and I am the Administration Manager at Belmont Castle Care Home. My role is to support the home manager and deal with staffing, residency, and financial processes within the home. I have a BSc in Psychology and an MSc in Health Psychology and have worked in the health sector since 2018.


I am family orientated and spend a lot of my time out and about with my family. I also love to read, draw, and occasionally bake!

Debra

Debra Gledhill

Job Title: Head of Housekeeping

My name is Debra Gledhill and I’m the Head of Housekeeping. I’ve been a part of Belmont’s team for over 3 years now. We’re one big family here and I enjoy every day working here.
I’m a mother of 3 and have 9 grandchildren. I enjoy my spare time spending with my big family and my pet dog. I also enjoy gardening activities.

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