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Bethel House

28 Beach Avenue, Barton-on-Sea, New Milton, Hampshire BH25 7EJ
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A thoroughly professional run care home,A W(Son of Resident/Service User)
Bethel House, New Milton
I cannot praise the staff highly enough for doing a difficult job.Peter M(Son of Resident/Service User)
Bethel House, New Milton
Bethel House, New Milton

Located in the picturesque seaside town of Barton-on-Sea, Bethel House provides a happy and welcoming home for residents. The home has a number of comfortable communal areas and bedrooms, giving the home a cosy and happy atmosphere where residents can reach their full potential.

Bethel House has secluded, accessible gardens where residents can spend time relaxing or catching up with friends and family. The home is easily accessible by major road...  

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Care Provided by Bethel House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300

Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.

Contact Bethel House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Abbey Doyle (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (11)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability

Parking

  • Car parking is available

Bethel House Reviews (90)

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9.8

Bethel House has a Review Score of 9.8 (9.825) out of 10, based on 17 reviews in the last 2 years. Over all time Bethel House has 90 reviews.

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Showing 90 reviews matching selected criteria
Review from D D (Brother of Resident) published on 14 May 2024 Submitted via Website
Overall Experience
I would like to say a big thank you to all the staff for taking good care of my brother.
He has told me he loved it there and for my brother to say that, well it's very unexpected.

Also, a big thank you to the home for making this happen.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Bethel House

Thank you for taking the time to leave such a wonderful review. We are so happy to hear that your brother enjoyed his time at Bethel House, it was our pleasure to have supported him, making his stay a happy and enjoyable one. I will be sure to pass your kind comments on to the whole team at Bethel House.

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Review from C S (Friend of Resident) published on 14 May 2024 Submitted via Website
Overall Experience
Bethel House is a very welcoming home, the staff are caring, polite and happy and this has a positive effect on the residents.
Food is presented well and the residents are always given a choice.

The home is always up to a high standard of cleanliness.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Bethel House

Thank you for leaving such a lovely review. It is so nice to hear words such as caring, polite and positive when describing our staff. The team work hard to make sure the home always has a wonderful, happy environment for our residents and visitors. The chef is very passionate about the food, how...  

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Review from J C (Partner of Resident) published on 13 May 2024 Submitted via Postal Card
Overall Experience

Having taken some time to get used to life in a care home, my partner is now settled and has adapted to his new life. Throughout some challenging times, he has been helped, reassured and comforted, also treated with respect by many of the staff at Bethel House, many of the staff at Bethel House who are admirable for their patience and care, I am very grateful for this and happy we chose Bethel House.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Bethel House

We really appreciate you taking the time to leave a review. It is always such a hard decision to move into care, not just for the one who is directly affected but for the whole family too. At Bethel, we make sure we support the family members also, so that everyone feels part of the journey. Our...  

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Review from K M (Daughter of Resident) published on 18 April 2024 Submitted via Website
Overall Experience
This care home is very well run by the manager. The staff employed really are very lovely, smiley and caring. I truly believe the people employed absolutely do their best and are genuinely caring people. Rooms are kept spotlessly clean by staff and the food is becoming better and better all the time.

Nowhere is the same as being in your own home, but when that is not possible Bethel House is a nice place to be.

Reply from Jenni Laffoley, Brand at Bethel House

It is comforting to hear how happy you are with the level of service you are receiving at Bethel House and you have the reassurance of knowing your loved one is safe, happy and well cared for. It is great to know that you are happy with the dining at Bethel House and that the home is kept to the...  

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Review from P N (Son of Resident) published on 27 March 2024 Submitted via Postal Card
Overall Experience

My mother has been happy and relaxed in Bethel House. The environment is ideal for my mother. She is happy with her room and likes the food. I think the program of activities is excellent giving the residents a variation on their day. My mother is well looked after, having her hair done every week. She also likes having her nails done. Personal care is extremely important and my mother often comments on the care she has received.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Bethel House

Thank you for these lovely words and taking the time to write this review. We are glad to hear how happy and well cared for your mother feels living at Bethel House. It's great to hear that she is enjoying all the activities provided, especially having her hair and nails done. We will pass on these kind words to all the staff at Bethel House.

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Review from Trevor D (Nephew of Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience

The carers and staff at Bethel House have been excellent in the care and attention given to our aunt who suffered from dementia. Our aunt was at Behtel House for more than 6 years and was happy throughout her stay. It is always difficult to choose a care home for a loved one but we are glad we chose Bethel House. It was a very good choice.

Reply from Jenni Laffoley, Brand Marketing Manager at Bethel House

Thank you for your kind words about Bethel House. It's been our pleasure to care for your aunt for the past 6 years, and we are so pleased you are happy with the level of care she has received. Thank you again, and all the best to you.

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Review from Julia G (Daughter of Resident) published on 2 December 2022 Submitted via Website
Overall Experience
My overall rating is good (as opposed to excellent) because my dad hasn't been there for more than 3 months. Bethal House has a very homely and welcoming atmosphere. Nothing is too much trouble - I cannot praise everyone who works there enough. They do an amazing job day in and day out. My father is very happy, comfortable and well cared for at Bethal House which means the world to him and his family.

Well done to all these great key people - I can't thank you enough.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Bethel House

Thank you for your kind review. We are so pleased your dad is settling in well with us and that you are happy with the care he is receiving. We shall pass on your lovely comments to the whole team at Bethel House

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Review from W M (Resident / Service User) published on 7 September 2022 Submitted via Postal Card
Overall Experience

When I was looking for a place to live I looked at several nice places but Bethel house has all the things that I liked. My room is well situated looking out at a very nice garden. I told my daughter this is as good as it gets. I have settled and just love it here.

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Review from N L (Daughter-in-law of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

My mother-in-law moved to Bethel House six months ago, and in that time, she has come to think of it as her home. The manager and her deputy are, in particular, outstanding. We can't stress enough how caring and patient they are. The manager is always thinking of how she can improve Bethel House and the lives of its residents. The care staff are kind and will always find time to talk to the residents, despite the demanding and stressful nature of their work. We were particularly impressed with the Jubilee party where the staff made a huge effort to involve the residents; my mother-in-law was very happy singing along to the live music and reminiscing about watching the coronation. Thank you, Bethel House team, for all your hard work.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so very much for your wonderful words about Bethel House. It's our absolute pleasure to look after your mother-in-law and to see her settle in so well with us. We are so glad you enjoyed our Jubilee Party during which we all made some amazing memories. We shall share your very kind words with all the Bethel team especially our brilliant manager and her deputy.

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Review from Peter M (Son of Resident) published on 30 May 2022 Submitted via Website
Overall Experience

My mother has been in Bethel House for almost 3-years now. I can detect she is not always happy there, although this depends on her state of mind! However, I can also determine she must be a very demanding resident for the staff - she often talks of moving near me, but I'm sure she wouldn't be happier in any other residence. As for my perception of the home, it is bright and clean, and the staff always seem to find a few minutes for Mum to introduce me (again). The most recent changes have improved the overall feel, in re-arranging the lounge so it is not as cramped as before, and much more bright and welcoming. The bright paintwork everywhere gives the home that happy feeling. I cannot praise the staff highly enough for doing a difficult job.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your very kind words about Bethel House. It is our pleasure to care for your mother and to ensure she lives her best life with us. We love our new-look lounge as it really does make our lovely home look even brighter and more welcoming. We will share your comments with our team, who are looking after your mother.

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Review from Martin D (Great-Nephew of Resident) published on 27 April 2022 Submitted via Website
Overall Experience

My great Aunt is really happy at Bethel despite some apprehension from her to start with, the staff and other residents all seem very happy and this has a positive effect on my Aunt. The activities are plenty and keep her both engaged and stimulated. She has really settled in and has made lots of new friends.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for your lovely comments about Bethel House. It is our pleasure to care for your great Aunt and to see her settle in so well at our happy home.

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Review from A W (Son of Resident) published on 22 April 2022 Submitted via Website
Overall Experience

A thoroughly professional run care home, providing personally tailored attention to individuals' needs. The staff cannot seem to do enough for the patients and are led by a dedicated management team. Recommended to anyone who finds themselves in the position of needing to find such facilities.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you very much for your wonderful words about Bethel House. We are so thrilled you are satisfied with the way in which we are caring for your loved one. We shall ensure our fantastic team members see your lovely comments.

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Review from Derek G (Husband of Resident) published on 18 March 2022 Submitted via Website
Overall Experience
I rate the Care Home as 5 stars for a number of reasons
1) The manager is a very happy person and her attitude to life makes the whole Care Home a happy place.
2) The manager and her staff treat residents with respect and do everything they can to make them feel safe and well and looked after.
3) Birthdays are recognised and celebrated.
4) I visit my wife on a regular basis and am always made to feel welcome.

5)My wife is very happy there.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your fantastic review of Bethel House. We are so happy that you are happy with the way in which we are caring for your wife. We are so glad to have you both as part of our happy Bethel House family.

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Review from E M (Daughter of Resident) published on 18 March 2022 Submitted via Website
Overall Experience
My mother has been a resident for 11 years I think that speaks in itself.
It’s a small home ( please note that word as it really is home ) the staff have time to get to know each resident.

The management doesn’t stand back but gets involved in personal care if needed.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for your wonderful review of Bethel House. It's our pleasure to care for your mother in our lovely friendly home. We love having you as part of our happy Bethel family.

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Review from Gail R (Daughter of Resident) published on 1 March 2022 Submitted via Website
Overall Experience
Exemplary care given to my dad throughout his stay at Bethel House. Even with the challenge of the pandemic, they went over and above to provide access through Skype when family members could not visit. To still be able to see him and talk to him was a gift not to be underestimated.

Even in his last few weeks with us, their empathy, care and tenderness shown to dad and us as a family will not be forgotten.

Reply from Alison Reijman, PR Coordinator at Bethel House

What wonderful words about Bethel House. It was a pleasure caring for your dad, and he will be so missed by all of us. We shall share your lovely review with our team, so they all know how much you appreciate everything they did for your dad.

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Review from Elisabeth C (Daughter of Resident) published on 12 January 2022 Submitted via Website
Overall Experience

A nicely decorated and bright environment with friendly and efficient staff. The food is excellent and the staff are very helpful with nothing too much trouble. Dad is comfortable and well looked after and we know he is in safe hands.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for your super review of Bethel House. We love having your dad as part of our Bethel House family, and it is so reassuring for us to know you are happy with the way we are caring for him in our bright and lovely home.

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Review from Warwick J (Son of Resident) published on 12 January 2022 Submitted via Website
Overall Experience
Hartford Care continues to provide a quality level of personal care for my Mother, who has been with them for some time now. As a family, we feel confident in Hartford Care as they seem to have met all of our expectations and have even exceeded them in some areas.

It is reassuring to know that my mother is receiving the best care possible given that I am so very far away that regular visits are not feasible.

Reply from Alison Reijman, PR Coordinator at Bethel House

We are so thrilled with your comments about Bethel House. It is our pleasure to have your mother as part of our Bethel House family and to know you are so satisfied with the care she is receiving from us. We shall share your super review with the team who are looking after your mother so they know how much you appreciate everything they are doing for her.

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Review from Jacqueline S (Daughter of Resident) published on 12 January 2022 Submitted via Website
Overall Experience

The care given to my mother is first class the whole team work tirelessly to give them the best care. I find Bethel House to be very clean and is and very presentable. On visiting my mother I can see the carers know exactly what to do and they are very well organised they always make us very welcome when I come to visit

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you very much for your superb review of Bethel House. We are delighted to have you and your mother as part of our Bethel House family. It means so much for us to know how you greatly appreciate the care we are giving your mother.

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Review from Dennis S (Son-in-law of Resident) published on 16 November 2021 Submitted via Website
Overall Experience

We find all the staff at Bethel house show compassion and care. Bethel House is always clean, tidy and very bright it’s a pleasure to visit the home we always receive a very good welcome. As for the caring of my mother-in-law we couldn’t ask for more.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful words about Bethel House. It's our pleasure to look after your mother-in-law in our bright and happy home. We are always delighted to see you here as you are very much part of our Bethel House family.

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Review from J W (Resident / Service User) published on 8 September 2021 Submitted via Postal Card
Overall Experience

I am very happy here. I've had care for two years.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful review of Bethel House. It's our pleasure to care for you and we are delighted you are so happy to be a part of our very special Bethel House family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 October 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Bethel House.

Meet the Team (2)

Abbey Doyle
Abbey DoyleJob Title Home ManagerJoined 2012

I am proud to have joined Bethel House. It is important to me that the residents, their families and the staff team feel welcome, cared for and supported to enable them to build good relationships and happy memories for the future.

We will be working together to support the residents' sensory needs to enable them to have a holistic well-being while living in our home, by encouraging them to be involved in the social community of the home at the same time encouraging them to remain as independent as they are able to. Smiles, warmth and kindness will greet everyone who visits Bethel House.

Harold Santiago
Harold SantiagoJob Title Head of CareJoined 2017

I joined Hartford Care in January 2017 as a Senior Care Assistant at Bethel House in Barton-on-Sea in Hampshire, subsequently qualified as a Care Practitioner and have since been promoted to Deputy Manager.

The only goal I wanted to achieve when I joined Hartford Care was to make a difference in enriching and improving our residents’ lives and to create opportunities for them to live fulfilling lives.

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