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Bethel House

28 Beach Avenue, Barton-on-Sea, New Milton, Hampshire BH25 7EJ
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A thoroughly professional run care home,A W(Son of Resident/Service User)
Bethel House, New Milton
I cannot praise the staff highly enough for doing a difficult job.Peter M(Son of Resident/Service User)
Bethel House, New Milton
Bethel House, New Milton

Located in the picturesque seaside town of Barton-on-Sea, Bethel House provides a happy and welcoming home for residents. The home has a number of comfortable communal areas and bedrooms, giving the home a cosy and happy atmosphere where residents can reach their full potential.

Bethel House has secluded, accessible gardens where residents can spend time relaxing or catching up with friends and family. The home is easily accessible by major road...  

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Care Provided by Bethel House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300

Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.

Contact Bethel House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Abbey Doyle (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (11)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability

Parking

  • Car parking is available

Bethel House Reviews (90)

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9.8

Bethel House has a Review Score of 9.8 (9.825) out of 10, based on 17 reviews in the last 2 years. Over all time Bethel House has 90 reviews.

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Showing 90 reviews matching selected criteria
Review from Ian L (Son of Resident) published on 29 June 2021 Submitted via Website
Overall Experience

My father, a resident for 2 years, always received the best possible care at Bethel House. It was a great relief to know he was in such good hands and always treated with compassion, dignity and respect. 10 out of 10 and thank you all!

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for your very kind words and it’s great to hear that you have appreciated the care we gave your father. It was a great pleasure to have had him in our wonderful Bethel House family.

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Review from Sue R (Daughter of Resident) published on 29 June 2021 Submitted via Website
Overall Experience

My father was a resident for over 18 months and I always felt he was well cared for and properly looked after. Obviously, Covid made things more difficult, but the staff were always kind and friendly, however busy they were, and I always thought that they did their best for him.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for those wonderful words and it’s great to hear that you have valued our care and support for your father. It was a great pleasure to have looked after him. You are all part of our Bethel Family.

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Review from Nicky B (Daughter of Resident) published on 29 June 2021 Submitted via Website
Overall Experience

My father was wonderfully cared for during his almost two-year residency at Bethel House. All the staff were incredibly caring and helpful at all times, even when they were busy. As my father’s health began to fail, we were regularly updated on his condition and allowed to visit him as often as we wanted whilst stringently following COVID safe practices. The care from the staff was not only for my father but shown to all members of the family. My mother was greatly comforted by the condolences offered by so many of the Bethel House team members who took time out of their busy shifts to come to speak to her, from the Home Manager, all the Care team members, the Housekeeper and even the Maintenance Technician. Attendance at the funeral was above and beyond the call of duty. We could not have asked for anything more.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for those kind words and it’s great to hear that you have valued our love. It was a great pleasure to have cared for your dad. You are all part of the Bethel Family.

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Review from Christine M (Daughter of Resident) published on 17 June 2021 Submitted via Website
Overall Experience

My mother has been fortunate to spend a number of respite breaks at this lovely bright and cheerful home. The staff are always happy and welcome her back like a family. With good entertainment and food my mother has always enjoyed her visits.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your lovely review of Bethel House. It is always a pleasure to care for her during her respite breaks with us and to see her enjoying herself. We shall share your kind comments with our brilliant Bethel House team.

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Review from M C (Wife of Resident) published on 8 April 2021 Submitted via Website
Overall Experience

We, as a family, are extremely grateful for the care and understanding which has been given on a continuing basis. We are in the knowledge that our family member is in a safe and caring environment, happy in their own way. They couldn't be in a better place and for this, we are forever thankful that he is where he is. The staff are a dedicated group of people having to deal often under difficult circumstances. They make life for the residents joyful.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful words about Bethel House. We are delighted that your loved one is happy in our care and that you are so satisfied with the way in which we are looking after him. We will share your fantastic feedback with all our Bethel team, so they know how grateful and thankful you are for all their care and support.

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Review from Jackie S (Daughter of Resident) published on 30 March 2021 Submitted via Website
Overall Experience

Our family are very happy with the care my mother receives at the Bethel House, New Milton. The Manager and her team give over 100% commitment and they go above and beyond. We can’t thank the whole team enough for the care and attention they give to all the residents.

Reply from Alison Reijman, PR Coordinator at Bethel House

What lovely words about Bethel House. We are so heartened by your very kind comments about our wonderful manager and team. We shall ensure they all see your review so they all know now much you appreciate everything they are doing to care for the residents.

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Review from Dudley J (Son of Resident) published on 12 February 2021 Submitted via Website
Overall Experience
Mum was never an easy person to deal with even at the best of times for the family and after many years of dementia a care home was selected, this took a few attempts but Bethel House was the best by far selection in familiar settings. My mother has been down the slippery slope of Dementia for over five years and each year possesses new challenges for the care home staff to work out. Mum has slipped in and out of palliative care and we have been kept well informed, with Mum now in recovery again. The Facebook postings and activities shown have been a vital form of regular feedback for the family who are not living local, this works exceptionally well, especially short videos.

Mums wellbeing has been excellent, far better than when she was on her own, regular hair cuts, nails, general hygiene. Well done to all the team at Bethal House especially in such challenging times as we are in with Covid. Recommended.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your lovely words about Bethel House. We are so pleased you are happy with the way we are looking after your Mum. Our priority is always to ensure that all our residents live their best lives with us. Our Facebook page is the best way we have to show you what we are doing here...  

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Review from SallyAnn W (Daughter of Resident) published on 3 February 2021 Submitted via Website
Overall Experience

Bethel House staff and Manager have gone above and beyond the call of duty in caring for my mother who contracted pneumonia. She has recovered from this serious illness with the loving kindness, continued nourishment and daily care. They have had someone sitting in her room attending to her and arranged for us to visit her outside her window. They gave her complan as she had no appetite, and helped her to recover from a state in which she was non responsive, barely moving, not talking, and just taking sips of water, to full spirits again. She is now holding telephone conversations, they ring us when she asks for us. They have got her up and mobile again, and in the last week, she has been taken off the 15-minute checks that were in place before her illness to stop her wandering up the stairs and falling. She resides on the ground floor and has everything she needs. Despite having severe dementia, they maintain a happy disposition with her and have treated her exceptionally well.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for the wonderful review and we know that your mum has made a huge improvement. We pride ourselves in providing the best care and making a difference in the lives of our residents and families.

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Review from Trish J (Sister of Resident) published on 29 January 2021 Submitted via Website
Overall Experience

My brother was at Bethel House for a year, from April 2019 to April 2020. From the start, I loved the place, with its colourful walls and music. On his first visit, he was keen to stay in the lounge and listen to the singer. He made friends with some of the other residents and no longer seemed lonely or desperate to hang on to me when I had to go home. I had regular updates of any issues. I found the staff very supportive of me as well. I was encouraged to go in and sing to all the people in the lounge with my ukulele which my brother loved but a lot of the others did too. When lockdown hit I was helped to skype him on a regular basis and eventually daily to encourage him. My brother had Alzheimer's. Having seen him at home with carers dropping in, and at other residential homes on a temporary basis, which were good too, I have no hesitation in saying Bethel is exceptionally good. I know my brother was happy and well looked after, and I have lovely memories.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your lovely review of Bethel House. It was our pleasure to look after your brother, and we are so glad you have many happy memories of his time here. You must come back and entertain us all again when it is safe to do so.

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Review from C P (Daughter of Resident) published on 2 December 2020 Submitted via Review Postal Card
Overall Experience

Excellent in every respect.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful review. We are delighted you are happy with everything we are doing to care for your loved one.

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Review from C H (Resident / Service User) published on 14 October 2020 Submitted via Review Postal Card
Overall Experience
I found the staff very helpful and kind.
Food was enjoyable.
All rooms were clean and comfy.
The staff gave up some of their time to entertain.

The manager and staff are friendly.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your lovely review of Bethel House. We are so glad you enjoyed your time with us especially the activities which our friendly team provides for our residents. We shall ensure everyone at Bethel House see your wonderful words.

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Review from Gill F (Daughter of Resident) published on 27 July 2020 Submitted via Website
Overall Experience
The care home has a warm, friendly atmosphere, the manager is very approachable and nothing too much trouble. The home has a high standard of cleanliness, bright and cheerful. Lots of activities for residents to take part in, lovely to follow loved ones on their Facebook page.
It’s been lovely to stay in touch in this difficult time via FaceTime, Skype and now visiting in the garden with all procedures being followed.

Thank you for all your care.

Reply from Alison Reijman, PR Coordinator at Bethel House

What lovely comments about Bethel House. Thank you so much for your wonderful review which we shall share with all the team who are looking after your loved one. It has been a challenging time for us all but we are delighted you have been able to stay in touch both through online calls and now garden visits.

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Review from M F (Resident / Service User) published on 12 June 2020 Submitted via Postal Card
Overall Experience

I have been here for four years and enjoy the very good food. The staff are all excellent. It is a lovely comfortable care home.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful review of Bethel House. We are so glad you enjoy the food and also the comfortable surroundings in which we are caring for you. We shall let our brilliant Bethel team know how much you appreciate everything they are doing for you.

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Review from S F (Daughter of Resident) published on 22 May 2020 Submitted via Website
Overall Experience
My Mother has been a resident at Bethel House for almost 3-years now. She gets excellent care from the hard-working and dedicated staff. Both I and the rest of our family feel secure in the knowledge that she is being well looked after. This is even more crucial at this present time as we are unable to visit our loved ones.

We are always kept informed of any issues that should arise. It is lovely to see the many postings on social media and being able to video call or speak on the phone. I would have no hesitation in recommending Bethel House.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your lovely review of Bethel House. It is our pleasure to look after your Mother, especially during this difficult time. We are so glad you are enjoying all our social media posts. This is so important to keep you all reassured that your loved ones are staying well and happy in our care.

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Review from Jody G (Daughter of Resident) published on 21 April 2020 Submitted via Website
Overall Experience

We found the staff and management at Bethel House very welcoming and good with communication. The only issue we felt was perhaps not addressed as quickly as we thought was putting down a 'wipe clean' floor in the bedroom. Also, we found our dad's nails were not cleaned very often, which was quite noticeable on occasion. Sometimes dad was not given socks to wear but when we mentioned this to one of the carers this was addressed. The staff were very caring and we always felt they had a bit of a soft spot for our dear dad, which was nice. When dad was well, he really enjoyed the food.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your kind words about Bethel House. We completely acknowledge the points that you raise in your review and have passed them on to the Bethel team. Your dad was very welcome here as part of the Bethel family and it was a delight for us to see him enjoying his meals.

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Review from J W (Friend of Resident) published on 3 April 2020 Submitted via Review Postal Card
Overall Experience

My friend, on admission, was very poorly indeed, we thought she would not survive for long. She was admitted to hospital twice with chest infections, but was returned to Bethel House when well enough, although still poorly she recovered well with the devoted care of all the staff at Bethel House. Until the coronavirus we visited her every Monday, sometimes taking other friends with us. I am convinced she could not be in a better place. The staff are doing a very demanding job, they never seem to stop, and in spite of everything they are so lovely to the patients, they make their birthdays special, the cook makes lovely birthday cakes. Everyone there deserves a pure Gold Medal!

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful words about Bethel House. These are very challenging times for all of us but the Hartford Care family's three principles of care, comfort and companionship still apply throughout. Our amazing team at Bethel and all our homes are doing everything they can to ensure residents stay safe and well. We will ensure your lovely words are seen by everyone there.

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Review from D W (Son-in-law of Resident) published on 10 March 2020 Submitted via Postal Card
Overall Experience

Bethel House is the best care home we have encountered. Over the recent years, we have had experience of quite a number of care homes with various relatives and friends and Bethel House is outstanding in the standards it achieves. Knowing the staff and the standards you expect the care to be good but it is even better. My mother-in-law used to be a professional ice skater, they even took time to take her to a local ice rink and to take her out on the ice rink. The care is brilliant.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful comments about Bethel House. It is a pleasure for us to look after your mother-in-law and it was a delight for us to take her ice-skating where she had a fantastic time. Our brilliant Bethel House team will be thrilled with your review and your appreciation for everything they do for her.

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Review from C G (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

Not only are the staff both very caring and very professional with my mum, she has been so well cared for. She is very content in the home. She has been treated with great care and respect. The staff here also made mum going into the home a little easier for me, knowing she is so well looked after.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful review of Bethel House. We are delighted that you are so happy with the way we are looking after your Mum. We shall pass on your kind words to our terrific team who are caring for her.

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Review from Leslie J (Son of Resident) published on 3 December 2019 Submitted via Website
Overall Experience

My mother moved to Bethel House when her Alzheimer's made it impossible to live alone anymore. We were looking for a home where she would be happy, safe and well looked after. We found that and more at Bethel House. All the staff showed care, compassion and a due regard to dignity. The home is spotless and the residents are able to enjoy a lovely garden and being close to the beach. My mother enjoyed her little outings to the beach and an ice cream, or tea and cake in the garden. They have regular entertainment and all are encouraged to join in. Visitors are always made welcome. Although my mothers' stay was only for six months, I really felt she was at ease and felt Bethel House to be her home. I cannot recommend them highly enough. Thank you all.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you very much for your wonderful review of Bethel House. How lovely it is to hear how totally satisfied you were with the care and facilities your mother enjoyed while she was with us for six months. Please come and visit us any time as we would love to see you both again. You will always be part of the Hartford Care family. We will pass on your terrific comments to the Bethel team.

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Review from H T (Friend of Resident) published on 30 September 2019 Submitted via Review Postal Card
Overall Experience

1st class. All the staff are extremely kind and considerate and make you feel a very welcome visitor. 100% caring.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you, Harold, for your lovely review of Bethel House. We are so delighted that you feel very welcome every time you visit, and that you rate our caring so highly. We shall pass on your kind remarks to our Bethel team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 October 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Bethel House.

Meet the Team (2)

Abbey Doyle
Abbey DoyleJob Title Home ManagerJoined 2012

I am proud to have joined Bethel House. It is important to me that the residents, their families and the staff team feel welcome, cared for and supported to enable them to build good relationships and happy memories for the future.

We will be working together to support the residents' sensory needs to enable them to have a holistic well-being while living in our home, by encouraging them to be involved in the social community of the home at the same time encouraging them to remain as independent as they are able to. Smiles, warmth and kindness will greet everyone who visits Bethel House.

Harold Santiago
Harold SantiagoJob Title Head of CareJoined 2017

I joined Hartford Care in January 2017 as a Senior Care Assistant at Bethel House in Barton-on-Sea in Hampshire, subsequently qualified as a Care Practitioner and have since been promoted to Deputy Manager.

The only goal I wanted to achieve when I joined Hartford Care was to make a difference in enriching and improving our residents’ lives and to create opportunities for them to live fulfilling lives.

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