Bethel House

My father, a resident for 2 years, always received the best possible care at Bethel House. It was a great relief to know he was in such good hands and always treated with compassion, dignity and respect. 10 out of 10 and thank you all!

My father was a resident for over 18 months and I always felt he was well cared for and properly looked after. Obviously, Covid made things more difficult, but the staff were always kind and friendly, however busy they were, and I always thought that they did their best for him.

My father was wonderfully cared for during his almost two-year residency at Bethel House. All the staff were incredibly caring and helpful at all times, even when they were busy. As my father’s health began to fail, we were regularly updated on his condition and allowed to visit him as often as we wanted whilst stringently following COVID safe practices. The care from the staff was not only for my father but shown to all members of the family. My mother was greatly comforted by the condolences offered by so many of the Bethel House team members who took time out of their busy shifts to come to speak to her, from the Home Manager, all the Care team members, the Housekeeper and even the Maintenance Technician. Attendance at the funeral was above and beyond the call of duty. We could not have asked for anything more.

My mother has been fortunate to spend a number of respite breaks at this lovely bright and cheerful home. The staff are always happy and welcome her back like a family. With good entertainment and food my mother has always enjoyed her visits.

We, as a family, are extremely grateful for the care and understanding which has been given on a continuing basis. We are in the knowledge that our family member is in a safe and caring environment, happy in their own way. They couldn't be in a better place and for this, we are forever thankful that he is where he is. The staff are a dedicated group of people having to deal often under difficult circumstances. They make life for the residents joyful.

Our family are very happy with the care my mother receives at the Bethel House, New Milton. The Manager and her team give over 100% commitment and they go above and beyond. We can’t thank the whole team enough for the care and attention they give to all the residents.

Mums wellbeing has been excellent, far better than when she was on her own, regular hair cuts, nails, general hygiene. Well done to all the team at Bethal House especially in such challenging times as we are in with Covid. Recommended.

Bethel House staff and Manager have gone above and beyond the call of duty in caring for my mother who contracted pneumonia. She has recovered from this serious illness with the loving kindness, continued nourishment and daily care. They have had someone sitting in her room attending to her and arranged for us to visit her outside her window. They gave her complan as she had no appetite, and helped her to recover from a state in which she was non responsive, barely moving, not talking, and just taking sips of water, to full spirits again. She is now holding telephone conversations, they ring us when she asks for us. They have got her up and mobile again, and in the last week, she has been taken off the 15-minute checks that were in place before her illness to stop her wandering up the stairs and falling. She resides on the ground floor and has everything she needs. Despite having severe dementia, they maintain a happy disposition with her and have treated her exceptionally well.

My brother was at Bethel House for a year, from April 2019 to April 2020. From the start, I loved the place, with its colourful walls and music. On his first visit, he was keen to stay in the lounge and listen to the singer. He made friends with some of the other residents and no longer seemed lonely or desperate to hang on to me when I had to go home. I had regular updates of any issues. I found the staff very supportive of me as well. I was encouraged to go in and sing to all the people in the lounge with my ukulele which my brother loved but a lot of the others did too. When lockdown hit I was helped to skype him on a regular basis and eventually daily to encourage him. My brother had Alzheimer's. Having seen him at home with carers dropping in, and at other residential homes on a temporary basis, which were good too, I have no hesitation in saying Bethel is exceptionally good. I know my brother was happy and well looked after, and I have lovely memories.

Excellent in every respect.

The manager and staff are friendly.

Thank you for all your care.

I have been here for four years and enjoy the very good food. The staff are all excellent. It is a lovely comfortable care home.

We are always kept informed of any issues that should arise. It is lovely to see the many postings on social media and being able to video call or speak on the phone. I would have no hesitation in recommending Bethel House.

We found the staff and management at Bethel House very welcoming and good with communication. The only issue we felt was perhaps not addressed as quickly as we thought was putting down a 'wipe clean' floor in the bedroom. Also, we found our dad's nails were not cleaned very often, which was quite noticeable on occasion. Sometimes dad was not given socks to wear but when we mentioned this to one of the carers this was addressed. The staff were very caring and we always felt they had a bit of a soft spot for our dear dad, which was nice. When dad was well, he really enjoyed the food.

My friend, on admission, was very poorly indeed, we thought she would not survive for long. She was admitted to hospital twice with chest infections, but was returned to Bethel House when well enough, although still poorly she recovered well with the devoted care of all the staff at Bethel House. Until the coronavirus we visited her every Monday, sometimes taking other friends with us. I am convinced she could not be in a better place. The staff are doing a very demanding job, they never seem to stop, and in spite of everything they are so lovely to the patients, they make their birthdays special, the cook makes lovely birthday cakes. Everyone there deserves a pure Gold Medal!

Bethel House is the best care home we have encountered. Over the recent years, we have had experience of quite a number of care homes with various relatives and friends and Bethel House is outstanding in the standards it achieves. Knowing the staff and the standards you expect the care to be good but it is even better. My mother-in-law used to be a professional ice skater, they even took time to take her to a local ice rink and to take her out on the ice rink. The care is brilliant.

Not only are the staff both very caring and very professional with my mum, she has been so well cared for. She is very content in the home. She has been treated with great care and respect. The staff here also made mum going into the home a little easier for me, knowing she is so well looked after.

My mother moved to Bethel House when her Alzheimer's made it impossible to live alone anymore. We were looking for a home where she would be happy, safe and well looked after. We found that and more at Bethel House. All the staff showed care, compassion and a due regard to dignity. The home is spotless and the residents are able to enjoy a lovely garden and being close to the beach. My mother enjoyed her little outings to the beach and an ice cream, or tea and cake in the garden. They have regular entertainment and all are encouraged to join in. Visitors are always made welcome. Although my mothers' stay was only for six months, I really felt she was at ease and felt Bethel House to be her home. I cannot recommend them highly enough. Thank you all.

1st class. All the staff are extremely kind and considerate and make you feel a very welcome visitor. 100% caring.