Anchor’s Dawson Lodge, in Southampton, is a purpose-built home supporting up to 43 older people to live a comfortable lifestyle, as well as specialising in dementia care. It is located in West End close to road and public transport links.
The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves.
The care team atm Dawson Lodge get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by highly trained chefs and kitchen staff.
Anchor was named Best Care Home Operator at the Care Awards in 2015. They are one of England’s largest providers of housing and care for those over 55 years of age and have more than 40 years’ experience as a not-for-profit provider of services to older people.
Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.
Group: Anchor
Person in charge: Mitchelle Perry (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 43 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 43
Rooms with ensuite WC: 43
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Dawson Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Dawson Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Dawson Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.675 for Dawson Lodge is calculated as follows: ( (198 Excellents x 5) + (59 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 271 Ratings = 4.675
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Dawson Lodge is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Dawson Lodge has a Review Score of 9.7 (9.675) from 23 Reviews
Review submitted from a Postal Card by A B (Son of Resident) on Friday 13 April 2018. Relates to March 2018.
My mother is a new resident and I have been very impressed with the standard of care and the friendliness and helpfulness of the staff and pleasant overall atmosphere.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by D H (Nephew of Resident) on Wednesday 11 April 2018. Relates to January 2018.
Excellent care given over 3 years.
My aunt considered Dawson Lodge her home.
Her final days were difficult but she wanted to die at home.
All staff made this a positive for my aunt and the wider family.
Thank you.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by Pauline H (Daughter of Resident) on Saturday 13 January 2018. Relates to December 2017.
I have only good things to say regarding Dawson Lodge each time I visit I am greeted very warmly by all the staff.
The reception area is a very bright, clean and friendly entrance with all the residents wandering around looking happy and feeling safe. All the other areas, lounge, dining and the flats are homely and very clean. I can ask after my mother at any time of the day and can telephone the home if I feel the need to.
The office and management are also very happy to help me at any time.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by Gemma J (Great Great-Niece of Resident) on Saturday 13 January 2018. Relates to December 2017.
Dawson Lodge is excellent. My great aunt is so well cared for and always looks happy and well whenever I visit. The staff are always so cheerful and helpful and really do care about the residents.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by Glenda S (Niece of Resident) on Saturday 13 January 2018. Relates to December 2017.
My aunt continues to thrive at Dawson Lodge. She is extremely well cared for and is happy and well nourished. The food is excellent and varied.
We are always kept well informed about her well-being.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by G W (Relative of Resident) on Thursday 23 November 2017. Relates to November 2017.
The cleanliness and appearance of the dining room is first class. The rooms and other common areas are cleaned/tidied well. It is a pity that flowers are artificial.
Rooms are rather too small, not allowing for significant home comforts. Some residents do not want to be addressed as" darling" "my love" etc It would be best to check.
The staff are generally very helpful and patient.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by J M (Daughter of Resident) on Thursday 26 October 2017. Relates to October 2017.
Dawson Lodge is outstanding. The staff are like a family. They really care for all the residents and families of the residents. The care is incredible. Nothing is too much trouble. All staff listen and help whenever needed. I fully trust them with my mum's care. I have total peace of mind.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by M I (Son of Resident) on Monday 23 October 2017. Relates to October 2017.
My dad has been in Dawson Lodge for almost a year. He needs full-time care and is provided with an exemplary team, always with a smile, compassion, understanding and patience. In addition, the apartments are comfortable, warm and kept spotlessly clean. The meals are excellent and laundry service without fault. Overall, Dawson Lodge provides a friendly and homely environment enjoyed by its residents and that their relatives can rely on the staff without concern. It's a real "home from home".
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Website Submission by Terri N (Daughter of Resident) on Monday 14 August 2017. Relates to August 2017.
The care my father has received has been of the highest standard. All of the staff at all levels have been approachable and supportive, they are happy and friendly, a joy to deal with. My father is treated with respect and care at all times. The rooms are clean and large. The communal rooms are lovely, bright and cheerful and welcoming. I have eaten with my father on a number of occasions, the food is of an excellent standard. The setting of the home, set overlooking fields, is lovely and yet it is still accessible easily as it is on the edge of town with good road access. First rate!
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by Jenny E (Daughter of Resident) on Monday 31 July 2017. Relates to July 2017.
The home is very welcoming and friendly. All the staff seem to really care and are very respectful of the residents and are very willing. The cleanliness is excellent.
The home seems modern and well maintained although it is 25 years old!
The food is excellent with a number of choices every day. Residents are supported individually to make meal choices. Tea and coffee is available at any time with cake/biscuits in the afternoon. The rooms are a large, well planned design.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by P S (Daughter of Resident) on Thursday 20 April 2017. Relates to February 2017.
My mother moved into Dawson Lodge in Feb 2017 following a fall and 3 months in the hospital. She is unable to walk and living alone is no longer an option. She was very low in spirit and refusing food. A few days after moving in, the home closed due to sickness outbreak. When the home reopened, I found my mother better in spirit, chatting more and eating a little. I am extremely grateful to the management and staff for this. It shows the care and attention they must have given her, at a very busy time for them. With their help, she has come to terms with the fact that she needs assistance day and night. The atmosphere in the home is warm and friendly. All the common areas and residents rooms are kept fresh and very clean.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by Brenda J (Daughter of Resident) on Tuesday 11 April 2017. Relates to April 2017.
My mother has moved here recently and she has been made very welcomed.
I cannot fault anything about Dawson Lodge to date.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by G H (Daughter of Resident) on Wednesday 8 March 2017. Relates to January 2017.
Mum has gone to Dawson Lodge for respite care, but we are so impressed by the remarkable change in her that we will make this permanent. The staff all really care for and look after the residents, in a really professional manner, but with lots of kindness. The meals are lovely. The residents who are able to, sit up at tables in the dining area, all tables have matching linen. Family and visitors can join the residents for a meal at a small extra charge. There are activities that suit Muma nd she is encouraged to take part. Mum's room has its own wet room and looks out over a field of horses. Cleanliness is great and nothing is too much trouble. Mum had an issue with sleeping and this was sorted in an efficient and caring way. Can't praise them enough for the care and compassion they give Mum. Her quality of life has improved so much.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Website Submission by Chris S (Son of Resident) on Thursday 10 November 2016. Relates to November 2016.
Mum suffers from dementia and has been here for a couple of weeks. The level of care provided by the carers is exceptional and the facilities clean and well maintained. Meals are very good and snacks and drinks are available as and when required. Mum came here from the hospital and took a little while to settle in but was given all the help and support that she required through a difficult period. The management staff were extremely helpful in getting all the necessary paperwork and records set up and mum is now starting to feel at home here. I cannot fault the care and service provided.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by Glenda S (Niece of Resident) on Wednesday 2 November 2016. Relates to October 2016.
Staff are very welcoming and spent time with us when my Aunt moved in on the 14th October. There is a relaxed and happy atmosphere in the home, and staff are very caring and supportive. The home is clean, tidy and warm and there is a varied menu.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by Val W (Daughter of Resident) on Thursday 13 October 2016. Relates to September 2016.
My mother has been at Dawson Lodge for over five years and in that time I have been very happy with the level of care she has received. There is a lovely atmosphere there and all the staff from the kitchen to reception, managers and carers are extremely friendly and helpful. My mum always looks happy and well cared for in her clothes and appearance. The food is tasty and well presented. Dawson Lodge has a very pleasant and homely feel.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by Alison P (Daughter of Resident) on Thursday 6 October 2016. Relates to September 2016.
I cannot describe how pleased I am that my mum has moved to Dawson Lodge. The home itself is beautifully presented and laid out. The staff are incredibly friendly, helpful and caring, they made my mum feel at home from when she first arrived and it continues. My mum is thoroughly spoilt with food choices, she is a picky eater but always finds something on the menu that she will eat. I love that we can book to come and eat a meal with her in the dining room and it is an experience to savour; as good as a restaurant.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by David B (Brother of Resident) on Thursday 6 October 2016. Relates to September 2016.
My sister has now been resident in Dawson Lodge for four months. She is perfectly content with all aspects of the home, and we, her family are very happy that she is safe, well cared for and happy. Thank you to all at Dawson Lodge.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by R W (Son of Resident) on Thursday 6 October 2016. Relates to September 2016.
My brother and I have been extremely pleased with Dawson Lodge for the care which has been given to our father and the friendly caring staff who work there.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by Joan G (Daughter of Resident) on Monday 1 February 2016. Relates to December 2015.
My mother went to Dawson Lodge mid October she and us as a family were made very welcome, the staff took good care of mum. Talking time with her to get to know her needs and making sure she joined in the activities. The care they took when she had a fall was excellent, making sure the doctor or paramedics were called Straight away. Unfortunately mum died over the Christmas period, we can't thank Dawson Lodge and their fantastic well trained staff enough for making mums last few weeks so good.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by John L (Son of Resident) on Wednesday 6 January 2016. Relates to December 2015.
I visit unannounced at different times of the day and this home is always an example of best practice. If I had to chose a home for myself I would put my name down for Dawson Lodge.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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Review submitted from a Postal Card by P M (Daughter of Resident) on Tuesday 5 January 2016. Relates to December 2015.
The staff are very welcoming and friendly. My mother hasn't been in Dawson Lodge very long but so far the staff have looked after her well. They are very kind and treat her with dignity. Her room is a good size and well laid out. The staff keep an eye on mother in case she wanders. When you first enter the home it smells okay (not like some homes which smell awful. I like the way the rooms are referred to as flats and have a letterbox and door bell - which makes mother think she's in her own home.
How likely would you be to recommend Dawson Lodge? Likely
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Review submitted from a Postal Card by John A (Son of Resident) on Tuesday 5 January 2016. Relates to December 2015.
Very satisfied with the home and the care my mother is receiving. The staff are very cheerful and friendly and are very helpful.
How likely would you be to recommend Dawson Lodge? Extremely Likely
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February 2018
March 2017
There are currently no Care Home Idol entrants who have performed at Dawson Lodge