St Elmo Care Home

Gorley Road, Poulner, Ringwood BH24 1TH

St Elmo care home in Ringwood strives to provide quality dementia care, with an understanding and compassionate service that supports a versatile lifestyle and includes homely comforts.

The scenic location offers good access to the New Forest, while the home has its own safe, secure gardens, a bright airy conservatory lounge and outdoor gazebo seating area.

The activities programme is tailored to residents' personal interests and also to the understanding of their individual capabilities so that what the home offers is both enjoyable and interesting.

The professional team are welcoming to friends and family and always ensure residents are treated with the utmost respect.

Group: Quality Care Group

Person in charge: Audrey Hatton (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Residents aged 65 years and over. Ages 65+.

Single Rooms: 19

Shared Rooms: 2

Rooms with ensuite WC: 7

Weekly Charges Guide: Personal Care Single £650 – £850 , Personal Care Shared (per person) £600 – £750 (These prices are only a guideline, please contact St Elmo Care Home to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Elmo Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.7 (maximum of 10) for St Elmo Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for St Elmo Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.484 for St Elmo Care Home is calculated as follows: ( (49 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 93 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.217 Points relating to the number of positive Reviews for St Elmo Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.6 Target = 0.217

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.7 St Elmo Care Home has a Review Score of 7.7 (7.701) from 8 Reviews


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Elmo Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Elmo Care Home

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

All the staff are so kind and caring, creating a holistic approach to the care they give.
They go that extra mile to ensure the wellbeing and emotional needs of their residents.
And close working with multidisciplinary members ensures the team at St Elmo gives 100%, 100% of the time.
A true gem of a care home, with angels as staff.

How likely would you be to recommend St Elmo Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

The manager was very welcoming and informative. All the staff were prepared for the arrival of my Brother-in-Law - they knew his name; his room; key features for his needs, for example; on every occasion I was welcomed with a smile and a friendly greeting. Staff responded quickly to visitors and residents and accommodated family groups with ease.

Since then, the manager and deputy manager have kindly provided information and advice as I sought residential care for another relative. Their care and concern for us all at a difficult time was greatly appreciated.

How likely would you be to recommend St Elmo Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My Dad only stayed in St Elmo's Care Home for a few weeks before his death but I cannot praise the manager and her staff enough. They looked after my Dad so well and were so caring and respectful to him throughout his stay and during his last days. They have all been so kind and helpful to me and my mother during a very difficult time and worked with us closely to provide Dad with the best possible care.

How likely would you be to recommend St Elmo Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Overall the care my mum received is excellent. The manager keeps me informed of changes to mums needs/care. When able to express herself mum loved being in the home.
The staff are loving and kind. Mum has had a difficult time for the last few months with mental and medical problems advancing. The excellent care and dedication of staff have resulted in massive improvements in mums physical problems. She remains content and comfortable. Staff show respect and care for the most part especially senior carers/staff

How likely would you be to recommend St Elmo Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

My mother has been in the care home for almost a year. I visit regularly and have never heard any of the staff raise their voice or get impatient with any resident. They're always cheerful and have time for everybody. My mother is always clean, non-smelly and her clothes are changed regularly.
The food is first class, all made on the premises; they have as much as they want and drinks are given at regular intervals. Nothing is too much bother and the stimulation they provide (music, crafts and games) are brilliant. I can't fault the home.

How likely would you be to recommend St Elmo Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

St Elmo is a lovely nursing place, extremely well managed, staff are very efficient. Happy caring people, have facilities to lift residents with ease, lift for upstairs bedrooms, toilets within reach. They have a good cook with varied meals, lovely homemade cakes and puddings. They have well-kept gardens, flowered bushes and flowers in the summer. This place has a nice homely feeling as you visit, I am glad I chose it for my husband.

How likely would you be to recommend St Elmo Care Home? Extremely Likely

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Average Rating:   5 out of 5

Always receive a warm welcome from the staff. Home is kept clean and I feel my father is well looked after.

How likely would you be to recommend St Elmo Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

A hard working team of level of carers. Kind considerate and helpful. Politeness and helpfulness improved vastly with new management in last five years.

How likely would you be to recommend St Elmo Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

November 2016

Chef / Cook of the Year

Recipient: St Elmo Care Home

Date: Saturday 26 Nov 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Elmo Care Home