Oak Lodge Nursing Home

During our search for suitable nursing home accommodation for Mum during 2016, we visited Oak Lodge and we were immediately impressed.
The modern, purpose-built facilities are well designed and situated in pleasant countryside.
Most important for us however was the level of care and attention that Mum would receive and the kindness of the staff.
During our first tour we were convinced that staff were motivated, well organised and worked well as a team.
After visiting in the summer months, Mum agreed to a four week contract to experience life at Oak Lodge for herself.
During this time she was so happy with the kindness, care and support she received that she asked to extend her stay.
Now, after over eight months, Mum has found new friends and feels very much "at home" at Oak Lodge.
She continues to receive willing assistance from the Oak Lodge care and nursing teams as required, day or night and is relieved to be free from the worries she had when living alone at home.

My mother spent the last six months of her life in Oak Lodge, I do not think we could have found a better place for her. The residents are treated as individuals and their individual needs are catered for in every possible way.
The standard of cleanliness is excellent, whenever you visit, the home smells fresh and clean.
All staff treated my mum with care and respect, spending time with her whenever they could. They were all like an extension of our family.
She was very happy here right up to the last moments of her life.

ALL the staff offer exceptional levels of care and have an abundance of patience in what can be very difficult circumstances. The fabric of the accommodation is first class with a terrific eye for detail. Meals and activities are imaginative and very resident centric.

The whole team are extremely pleasant, caring, friendly, helpful, nothing was too much trouble.
The food was very good, plenty of variety made sure they know likes and dislikes of the resident.
Plenty of activities for residents who are encouraged to join in - gardening, quizzes, singing, crafts and entertainers from singers to Morris dancers.
There are displays for annual events Easter, Christmas, Valentines, Wimbledon, Olympics, May Day and plenty more.
They have a Summer Fete, Christmas Bazaar.
My family and I were extremely lucky that Dad's final months were spent in such a safe and caring home.

Oak Lodge is a quality care home set in beautiful countryside surrounds. The standard of nursing care is second to none. Very friendly and engaging staff, even with the most difficult residents. They really go the extra mile to provide a home that is friendly and safe.

It is very pleasing that the staff at Oak Lodge do actually see my mother as an individual and so provide care accordingly. There are a wide range of activities which help to keep her interested. The cleanliness of the building and positive attitude of the staff is excellent.

Oak Lodge is, in my opinion, a high-quality care home where the residents are afforded exceptional care. I was so relieved when my sister was offered a place at Oak Lodge, following the poor care she had been receiving in her previous care home. Unlike previously, if I am unable to visit on any particular week I feel totally confident that my sister will be well looked after.
The staff at Oak Lodge are all so approachable. The Manager is always on hand and ready to listen to any concerns the family may have and is open to helping in any way possible. I would highly recommend Oak Lodge Care Home to anyone.

Very pleased with the service provided by Oak Lodge - presuming you can afford the fees.
I have marked down on food and activities as I cannot really judge what is appropriate for the environment.
I should add excellent surroundings.

Generally very good. I think the staff could sometimes do more to encourage my mother to leave her room or make time to take her for a walk in the grounds for 20 - 30 minutes, rather than just accept and leave her. They should also be picking up on issues/ailments much sooner - a number of times I have highlighted a concern, only for them to investigate and then take the necessary action or prescribe drugs. They should really be spotting these things first! Finally, a few of the nursing staff talk about my mother to me completely disregarding she is there - rather disrespectful.

Although Mum often asks to be somewhere else I know that when I am not there she joins in with various activities and really enjoys the quiz sessions. The home is always exceptionally clean and tidy and whenever I have to call for assistance to take Mum to the bathroom she does not have a very long wait before someone is there. All the staff are very friendly to Mum and her family and I can see that she is treated with dignity and respect.

My aunt is 90 and last year began to find it very hard to look after herself and stay safe at home. She initially moved to a different care home but when a place at Oak Lodge became available, it was an easy decision that she should move there. It's calm, respectful atmosphere suits her far better. As I live two hours away, it's a great relief to know that my aunt is in safe, caring and professional hands. I can't visit often due to other responsibilities. The staff communicate regularly with me - and after the previous home, I very much appreciate always being able to talk to someone. I can relax, knowing that my aunt is living in the best possible place for her and she seems happy too.

My mother is 95 and has dementia which results in her being quite difficult at times to deal with. You can hear her shouting down the corridors when she is being showered. The staff show a tremendous amount of patience and respect given that she can be so difficult. They are always friendly and keep us informed about my mother's issues.
It is a lovely place and is maintained to a very high standard. There is always something going on requiring special decorations etc. In fact the place is almost the complete antithesis of the problem care homes that you read about in the papers.

The home itself is beautifully placed in the countryside and is a quality building. The staff at all levels are friendly and caring. My mother has improved enormously since she has been a resident. We looked at many homes but this was by far the best we saw.

First class nursing home. Very caring and attentive staff. Nothing is too much trouble. Lovely home from home atmosphere. Residents are very well looked after with lots of things organised to make their stay as enjoyable as possible. Would thoroughly recommend this home. It sets the standard!

My dad has always had the most excellent care and treatment at Oak Lodge.
The nurses and care staff are very helpful and friendly, the manager is available to speak to whenever needed.
Lovely building and environment, I'm so happy that he feels happy and safe there.

Superb care home in every respect. Cannot fault in any way. Nothing is ever too much trouble.
The care is second to none and the staff are amazing.
Activities available are wide ranging and all residents are encouraged, but not forced in any way to participate.
We would unreservedly recommend this care home.

Oak Lodge is a wonderful Nursing Home that so deserves its outstanding rating. My mother has been there for 2 years now. Having moved her from another residential home. My mother will be 94 in a few days time and the reason she is still here is due to the amazing care at Oak Lodge. Nothing is too much trouble and one thing that sets it apart is the fact that all staff are hands on and there to support. Thank you Oak Lodge!

Cannot praise Oak Lodge enough. Management and care staff are outstanding. Surroundings more like a hotel than a nursing home. Every need is more than adequately catered for from hairdressing to manicures.

I am a carer for an elderly friend and her Power of Attorney. She has been a resident at Oak Lodge for over six years. The care is excellent, the kindness, respect and dignity is shown at all times. It is the only care home I should want her in. Oak Lodge is the best and only nursing home I would recommend. A big thank you to all of the staff.

The home is situated in a very tranquil position surrounded by beautiful countryside. The staff are always welcoming, caring and very friendly and nothing seems to be too much trouble; everything is done with a smile on their face. My mother-in-law has been a resident for 6 months and has settled in really well. She will be 102 next month; she spent 6 weeks in hospital with a severe chest infection during last winter. When she was discharged in January, she looked every year her age, but after 6 months at Oak Lodge with lots of tender loving care she has gone from strength to strength and is very happy. There are lots of events organised and the activities room is well used. I am so pleased that we found this place as it has really put our minds at rest that she is so well cared for. She even has her hair done weekly, which makes such a difference!

My mother is exceptionally well looked after and content at Oak Lodge and looks upon it as her home. All the staff are exceptionally caring, well trained and friendly and I can rest easy knowing that my mother is well cared for and safe. I would recommend Oak Lodge to anybody.

We always find mum to be content, happy and well looked after. The staff are approachable and really care for the residents, who respond well to the attention that they receive. Oak Lodge has a welcoming atmosphere and is a very happy place, where the staff are willing to "go the extra mile."

It is a very difficult decision to place a parent into a care home after trying your best to look after them yourself. It is a roller coaster of emotions - admitting defeat of one's own ability and then placing your parent into the care of "the unknown" however, from the moment of contacting the manager, meeting her and being shown around the facilities at Oak Lodge, I was confident enough to show Mum the home. The brochure states "Home from Home" and that is so accurate. Each time I visit, the atmosphere is one of welcome, friendliness, helpfulness and although the staff are always busy, they always spare the time to talk and if you need to discuss something specific, they always treat your concerns as a priority. The staff are totally professional and the care given is 100%. Of course, a care home is only successful if you have the right people running it and who employ the right calibre employee and Oak Lodge succeeds because it is a family run concern and they take everything personally.

I visited a number of care homes in the area before Mum moved in. Oak Lodge was and is, the best. I am very happy with the care given, the quality of the staff and the environment. Everybody is helpful and pleasant.

My sister has been a resident for about 28 months having had a stroke. She was very demanding and not the easiest person to manage at first. The staff were very good and understanding and she has now settled down. I can only praise all of the staff for their help, patience and professionalism. The facilities, food, activities and cleanliness are exemplary.

My mother has always received excellent care, even though she is now incapable of doing anything, the staff still do her hair and nails nicely and always put her jewellery on. She always looks clean and tidy.

Friendly and helpful staff and a varied range of activities. Residents are treated as individuals and personal choice is taken into a account where possible. Food generally of a good standard and alternative choices available.
What makes the difference is the management's positive attitude and the ethos that it is the residents home they should be treated accordingly and as people. Cost ever increasing putting added burden on finance.

I came here for 3 weeks in September while my son and daughter were away in New Zealand. I have been so well cared for in every way, I have decided to stay here permanently. I am 98 years of age and able to walk still but with difficulty, therefore I have been helped at all times with great care from the nursing staff and the carers. It has beautiful gardens and surroundings and my visits are always welcomed at any time of day.

I have been a resident in Oak Lodge Nursing Home since May 2015. Everything about the home has been excellent.

My mother spent a third month in Oak Lodge for a rest. The staff are all very friendly and welcoming and any requests are swiftly dealt with. I have rated the activities as 'good' only because mum found them rather slow and low key for her and they are not really her thing. I always felt mum was in very safe and genuinely friendly, caring hands here. It is not cheap, but it is well staffed and beautifully kept at all times.

My father was deemed 'medically fit' by the hospital following an admission and episode of pneumonia. Oak Lodge responded quickly and was able to offer a room for him. He stayed for 6 weeks convelescence during which time he grew from strength to strength - both physically and mentally. I cannot stress enough how very kind, caring and attentive all the staff were. I had absolute trust in their care and professionalism. If the need arose both my father and I would not hesitate to return to Oak Lodge, 5-star food and care delivered with kindness and dignity.

My mother has been at Oak Lodge for 4 years and I continue to be so impressed by the care and kindness from everyone. The surroundings, gardens and living areas are superb, but it is the staff that make it exceptional. All are invariably helpful and kind and always have time for residents and relatives. The activities team ensure there is something to appeal to all and there are quiet, relaxing areas too if that suits the residents.
Having had a serious medical event last year, I believe it was the care and kindness, alongside excellent nursing given to my mother at Oak Lodge that ensured her full recovery.

I class Oak Lodge Nursing Home not so much as a care home, but a five-star hotel in every way. First class treatment, activities, care, thoughtfulness and consideration. Cleaning takes placed every day. Minor repairs are done instantly (and with a smile)! The well-being and longevity of the 'guests' are a testament to the care offered by all of the staff. Visitors may call at any time and are always welcomed. At my friend's funeral, there were three staff members, one was her day off. They are amazing!

Oak Lodge Nursing Home is excellent. The staff are very professional and very caring. They treat all the residents with respect and the cleanliness is outstanding. I would definitely recommend this nursing home. I've seen a few homes and Oak Lodge Nursing Home far outshines the rest.

Friendly staff. Laundry service very efficient. Good nursing care but a little inconsistent. Food is good. Accommodation is good and public rooms are very comfortable. The building is very clean and well decorated. Maintenance staff are very good. Good management. Good value for money.

Could not ask for better support and care from staff or a more comfortable and safe environment.

My grandmother has been in Oak Lodge for approx 18 months now. I have nothing but praise for this home. Staff extremely helpful and friendly. Cleanliness to a high standard. Care to residents very good. My grandmother is always happy and well cared for. Food always looks healthy, well balanced and well presented.

Made most welcome on my arrival, even though I was suffering from an illness and being unpleasant to all the staff - so they tell me! I have been encouraged to make this my home and we are succeeding. My surroundings are so lovely and I have even been allowed to bring a very favourite statue from my own garden and furniture for my room. I can't thank the staff enough for their help and kindness if only everyone could be as lucky.

I visit my mother regularly and it doesn't matter what time of day I visit, I am always greeted by the staff warmly and everyone is always smiling. All the residents always look smart, obviously there is attention to detail on how the residents present themselves with dress and hair (for the ladies) is very important. Everyone always looks amazing.
The house is spotless and staff are always busy entertaining and residents join in with activities where appropriate. I am very happy with my mother's care, the staff are amazing.

Oak Lodge is in a beautiful location out in the countryside. The home is 3 years old and looks very good on the inside as well as the outside, with nice lawns and gardens. They have an activity room where there is always something going on morning and afternoon 7 days a week. The lounge is lovely backing onto the garden where residents can relax, they also have people coming in from time to time to entertain the residents.

The rooms are very good with a very nice outlook, there is also a TV and wardrobe, also with toilet and washing facilities within the room. They have a nice restaurant for their meals, also a hair salon with qualified hairdresser which all residents if need to can go once a week. Also, a chiropodist that visits every 6 weeks.

In addition, those who wish to go to the village for a coffee morning can go every so often. The residents also go on visits to the garden centres or to the town to do some shopping. They also went on a canal boat trip in the summer. The residents get together on the patio in summer with music and wine. The residents from time to time go to the hotel just up the road for afternoon tea. They have been taken to the pub for a meal all transport is laid on.

To sum up, Oak Lodge the staff are excellent from top to bottom. In my opinion, Oak Lodge really care about the residents and is the best care home that I have visited within the area and many miles beyond. Definitely one of the best care homes in the country.

Although my father has only been a resident at Oak Lodge for a short period of time, my wife and I are already very impressed with the quality of the care.

To give one example, when you learn that the manager of Oak Lodge visits each and every guest every morning that she is working I have to say that I was a little sceptical. However, when you witness that this is true on several occasions you realise that the team at Oak Lodge are caring for their guests in a way which we did not anticipate.

So we would have no hesitation in recommending Oak Lodge to anyone who is thinking of this care home as a suitable facility for their relative.

I visit here regularly and have never known a more welcoming and pleasing atmosphere as I experience here. All credit to the management and staff! If I should ever need a nursing home this would be my first choice.

My mother was in the nursing home for 26 months. I liked the look of the home from the first moment I saw it for her. It is light, spacious, clean and warm and the staff are attentive, knowledgeable and approachable. My mother was happy there, not a great joiner of things but never excluded and always encouraged. She loved best to chat one to one and time was given to her. The end of life care was professional, caring and considerate. She was allowed to slip away with dignity.

My sister was very poorly when we got her in the nursing home but after a few weeks she has greatly improved, can now speak to us quite well and with good food and drinks is so much better. Of course, we accept she will always need nursing care for the rest of her life but know she is always well looked after especially as she is unable to walk unaided. I have nothing but praise for the way she is being cared for.

I have found all the staff to be helpful and reassuring, taking very good care of my mother. The food is excellent and varied. The whole home is kept to a very high standard of cleanliness. Nothing is too much trouble.

Mum has only been a resident at Oak Lodge for eight weeks but has already settled far quicker than we thought she would. She has never been a social person, but the staff are working very hard with her to encourage interactivity with others. All our requests have to date been accommodated very quickly and with enthusiasm. The location is beautiful with lovely grounds and gardens. Mum is also enjoying the food.

A wonderful nursing home, excellent care and cleanliness. nothing is too much trouble. The carers and all the staff are superb. There are always activities going on, which the residents can partake in if they wish. They even take them on the odd day out, if suitable for them.
Once again I cannot praise them all enough for the care they give to my mum. She was in another home before, after 3 weeks we couldn't get her out quick enough. We have no worries now, as we know she is being looked after so well.

I have always felt that if the staff in a home are happy and cheerful then the residents will be as well. This is certainly true of Oak Lodge as we have always been nade to feel welcome and we can see that my Mother-in-Law is well looked after. The activities for the residents are very imaginative with summer parties, fetes, trips out as well as visits by entertainers. An excellent home.

I've always found the staff very friendly and caring. I phone most days and it's never too much trouble to answer then phone and divert the call to my relatives room. There is always plenty of care in personal activities carried out. Plenty of food and drink when needed. Activities carried and topical to keep every day a different experience. She seems very content and happy there to meet the staff and other residents in both the bedroom and downstairs in the day room and lovely gardens and summer lodge.

Gran always seems content and never complains. She's recently started re-visiting, reading novels and seems to be very alert mentally. Her personal care is very good and she is always in clean clothes looking smart. It's always a pleasure to visit the home as the staff are very friendly and helpful. Sometimes because of work commitments, I visit early. It's never too early for the staff to welcome me and let me up to her room.

It’s like going to visit friends when we go to Oak Lodge. It’s in a beautiful setting, with brightly coloured gardens and sightings from the windows of deer, rabbits and wild birds. It's full of light and colour inside, with constantly changing displays of pictures and handicrafts. There are photos of events, like the canal trip, so I can spot my mother having fun.
She’s the third member of my family to go to Oak Lodge. The tradition began with my mother-in-law, and we now think we'll go there ourselves - in a few years time!
Since the first time we went there it’s been the staff who’ve made the place what it is. A friendly welcoming place, an extension of the home, where my mother feels part of a community, which includes residents' families, too. Mum says ‘I’ve never had so many friends’.
To see my mother so relaxed and happy, stimulated with the company and secure in the care, with a zest for living her later years as fully as possible, is a very great relief and happiness to us.

Mum has been here for over a year. We have always been very happy with the care and all the support she receives. The home is immaculately clean, staff are always friendly and helpful. Mum takes part in lots of different activities and is rarely in her room when I visit - which is lovely :) She enjoys the food very much and seems to get on very well with all the staff. As a family, we couldn't wish for any better care.

My fathers transition into Oak Lodge was very smooth, he was made to feel welcome by the staff and management. I too always feel welcome when I visit dad.

Always a welcome from all the staff when visiting my father. Lovely bright airy rooms and corridors with seasonal displays and pictures.

An extremely pleasant nursing home;
1) Very clean public areas and father's room
2) Well tended grounds
3) Welcoming reception area
4) Very polite, happy caring staff from management to support staff
5) Staff always happy to help
6) Immediate response to emails
7) Attention paid to father' s appearance, cleanliness and well being. My father has thrived in the environment and mention how nice it is that all staff know him by his first name. He feels he has been looked after well.

Generally staff cannot be more helpful, ditto the management. The atmosphere is always pleasant. Plenty of varied activities on offer. Good food. Room facilities are excellent.

Oak Lodge is a caring, calm beautifully presented home the gardens are lovingly tended and provide restful areas to relax and engage with nature, friends and family. My mother is treated with respect and encouraged to participate in the many activities on offer daily. I have found the staff to be polite and supportive to both residents and their families some of the staff I have known fro 13 years, since my mother moved there, providing a familiar face and learning the needs she has. I know my mother is being very well looked after.

Dad moved into Oak Lodge in November, once we had decided he could no longer live alone. We couldn't have made a better choice, from the very first meeting he was treated with respect, professionalism and kindness. His quality of life has improved greatly, there are plenty of daily activities and events to look forward to and the staff have arranged trips out. Dad has also been accompanied to his hospital appointments as I am unable to take him and the staff keep me updated with any medical issues. I would have absolutely no hesitation to recommend the home; we feel very lucky to have found it.

Every visit is a pleasure the home is immaculately clean, the staff are welcoming and agreeable. My mother is always swell looked after and contented, active in the sense she is with the other residents and sometimes involved in activities, obviously the ones that she can participate but always in a group. I am reassured and happy that she is in a fantastic establishment keep up the great work!

My grandmother moved into Oak Lodge in March 2015 after being moved down from Leicestershire where she has lived for 97 years on her own :) The care and empathy that she and we as a family have received from all the staff from cleaning staff right through to management has been amazing. Far beyond our expectations. I thank our lucky stars everyday that gran was able to make Oak Lodge her home. Gran has adapted to life at Oak Lodge very well with the help and kindness of the staff. I/we can't thank everyone enough for all the care she has received at the age of nearly 99. She has a new and different life and we look forward to a big celebration for her 100th here at Oak Lodge.

I have to congratulate Oak Lodge on the way in which they have looked after my mother. My mother since her arrival just before Xmas. It is an amazing nursing home and must rate as the best one I have seen. The staff are extremely friendly and interact really well with the residents. The manager is very approachable and a caring sensitive leader. The head of care is also fantastic in her care and approach. The kitchen staff have been extremely adaptable due to my mother's gluten free diet. It is a most impressive establishment.

Well looked after. Very helpful staff. Room always clean.

As a family from our first thoughts regarding placing dad in a care home we admit to feeling trepidation. However from the first point of contact via the telephone to the day dad moved in they very quickly were able to reassure us and give us professional guidance. Dad's 6 months at the home as a result of the amazing caring staff were peaceful and he was treated with complete respect dignity and love.